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Cynthia L
Customer Reviews for Invisions Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Business didn't even plow after a snowstorm so returning the truck was a nightmare. Having to climb through snow banks to take pictures of a truck is ridiculous. If you are going to be a "uhaul pickup/drop off" location you should at least do it right. Also the 24/7 truck share drop off process is absolutely not user friendly.
Christianne SYou charged and a random $77 after you charged me $50 for gas. Why? The location was fine, but UHAUL itself needs to care about their customers.
Anna OThe trucks cabin had garbage in it and wasn't cleaned.
Steven CThe cellular internet was not very good at this location. I had to drive up the road to be able to get internet enough to do the mobile pick up for the uhaul.
James SI feel the fee for dropping off at this location was overly high
JILLM HVery confusing. Didn't know that no one would be there to take my keys. Otherwise I would have dropped of the uhaul on Sunday.
Charlotte MSuper fast and convenient
JOHN CMaterials ordered were not available- no advanced report of this. Had to travel 30 minutes to another location. Also had to use 24/7 App, location not open as advertised. No advanced report of this either.
Henry BNo one was available to accept the turn-in. It was all done on-lline.
Jonathan EThe dashboard indicator said the airbag needed service, and the airbag dash light was on during the entire time. It was unclear whether the airbag was functional. Very disappointed that the vehicle was let out for rent in that condition. It was an after-hours pick-up so no one to ask.
Frank AThe online after hours return process was easy and convenient!
Claudine JEverything went well and I was pleased with truck. My only problem was the App did not work . I ended up calling a uhaul center who completed the rental over the phone. The only reason I knew the number to call was due to the fact that I had called the place where I was picking up the rental the day before to inquire about how to use the app. I wasted 45 minutes with the app
john aNo drop off box then had to go to another location after driving 3 hours to find no truck… then a truck pulled in and the guy was smoking in the truck and no gas… two and an half hours behind schedule No good at all
Tina SI was charged a 50 cleaning fee for no reason
Earl TFound 3 issues with the truck. Truck still had dolly and blankets in the back. Right rear tire had a flap in the sidewall. Had to call roadside assistance to get the tire replaced. Panel in front of right rear tire was pushed in by about 2 inches. I noted thiese 2 items when I picked up the truck.
Marcel RInvisions was supposed to be open until Friday at 5pm, so I scheduled my pick up for 4pm. I then receive an email stating that I have been elected for remote pickup, which I never agreed to and couldn't disagree to. The company was open but wouldn't open doors to help. It took almost 2 hours to get the truck started. I will never use uhaul again. This is the second time that customer satisfaction has been horrible.
David BNo one on premises! Unhooked trailer and left it on site.
Christopher MIt's not actually the fault of the location. I am dissatisfied got that location was not available to help me through the check-in and check-out process. Doing it online is not simple. Had to go to that location because the Hamburg Street location screwed up my reservation called 4 days in advance got there at 8 in the morning and they claim they couldn't give me the truck I wanted and I would have to wait until 3 p.m. . Not an option. Finally got another truck but that location was closed and it had to be done by the computer. What a joke
William SNot enough signage
Patrick EI called Uhaul when I went to pick up the cargo van and spoke with someone about upgrading to a bigger truck. I was going to pick up 2 pieces of furniture in Boston, MA and did not take into consideration the wheel wells when booking. They told me there was none available in the area, but that I could switch the van for a truck at my location. When I tried to do so, I was told I would have to return the cargo van to NY before I got the truck in MA, which made no sense. I called customer service who gave me the local 518 dispatch number, which I called. I explained the situation and told them I was told on the phone that I could switch, otherwise, I would have NEVER taken the cargo van. Dispatch called me and said they would pull the call logs and call me back. They did and said that even though the woman representing Uhaul told me I could switch, I can't, and I should have known this when I signed the contract. She was rude to me. I told her I wanted to speak to her supervisor and she said he was in a meeting. I asked that he call me when he got out of the meeting. She said it wouldnt be until next day. OK? I asked for the call, but the call never came. I decided to take one of the two pieces of furniture home to NY in the cargo van and will have to go back to pick up the other piece which I had to put in storage. I know I am only one little person and UHAUL is a giant company, but this was very disappointing to me. Karen Miltner
Karen MElectronic pickup really sucks
WILLIAM BI used my phone and website for pick up. No complaints about the location because I didn't have any contact. The website was horrible, had to repeat steps multiple times, had to call customer service. I would have rather dealt with a person.
Jessika MThe website needs to be updated to specify that you are not permitted to do counter pick up right now. That a smart phone is required to reserve a vehicle and will be needed at pick up and drop off. You also need to specify that there are numerous forms of identification required at the time of pick up and you must have them with you to photograph.
Michael BThe system for picking up the truck using your phone is TERRIBLE. App glitchy and time consuming. Took 10+ minutes for approval and 20+ minutes for the whole process. Bringing the truck back was not any easier. Also took over 10 minutes
Ryan KThe windshield wipers were falling off and put me in extreme danger. I demand full reimbursement for this trip.
Jacob gAlways a great experience. Change nothing!
Mary RGas was lower than 1/4 when picked up
Jonathan BOnline verification of two contacts was absolutely ridiculous
david suhaul truck share, horrible experience, was a nightmare from pick up to drop off. Staff on the phone was nice enough, but unable to help me. Took me 3 hours to drop the truck off. Just horrible.
katie kStart to finish went perfect, thank you Chip.
JACK SWhen I went to go pick up the UHual they attached the dolly to a different truck. So I had to call for a refund. I then went through the process with the mileage and it was off by 2 000 miles. I had to recall customer service for them to fix/note it down. When I returned the truck they tried to charge me around $1984 for a 25 mile drive. Luckily the guy at the UHual was able to sort it out. It was just a stressful experience.
Anna OThis was the worst place to pick up. I stopped by the day before about 4:15 pm they were closed. I called and left a message that I would be there around 8-8:15 the next morning for pickup. On pickup day I arrived about 8:10 to find the place locked up tight and doesn't open until 9am although my reservation was for 8 am. Was on the phone with uhaul for over 40 minutes and left the location about 9:15 am and still no one from the location on site. Why would uhaul continue to use locations like this is beyond my comprehension.
Greg GJust use Uhaul.. best retailers in all Schenectady and Glenville area.
David RFirst time picking up a truck with Uhaul share. Way too long waiting for the approval on line. Drop off is easy. I would like to see periodic interior detailing/cleaning. Although generally clean, the floor and cup holders were dirty with food and spilled drinks. Pictures will not capture this.
Bruce LNothing. The transaction was smooth, the hook up of the trailer and instructions were great
Samuel BLooked abandoned - not a real business?
Scott VThe Colonie location was absolutely awful. I will never recommend that spot. However Glenville was polite professional and courteous
Darlene MGot the run around trying to set up the original pick up. Had to keep calling back because they left messages. Very inconvenient, especially since this was a domestic violence situation.
Tammy KIncrease time business is open for uhaul customers.
Louis HMake it clearer that when you change someones rental to a location that's closed, that they have to use the 24/7 mobile option. My rental was originally supposed to be in Clifton Park and then it got changed to Glenville. The Glenville office is closed on Saturdays so I was initially very confused and upset. You also need to make it much clearer on the website that the screen with your "completed" rental agreement isn't actually guaranteed until you get the text message. Again, the website said I was set in Clifton Park, but then I got a text message 30 minutes after making the reservation that my van was reserved in Glenville. Was upset to say the least. Very average experience overall.
Dirk FActually make an effort to get everything in the same location especially after spending ample time on the phone organizating things. The customer service was horrible and made things way more difficult than they should've been. I would like a copy of my conversations, I know they were recorded and the person who emailed me saying he/she listened to them obviously didn't. I'll be contacting BBB about the time, stress and money of mine your company wasted. It really shouldn't have been so difficult, if you had competant employees.
Hal BMobile app kept shutting down when trying to submit my photo for verification. Worked fine on another phone so may have just been a glitch with my phone.
Edward LJust really nice and helpful
John MThe van had a little shimmy at 130 mph.
Arnie MSecond time using this easy and friendly service! Merci encore!
Christine RVery thorough and helpful U-Haul employee
susan jThe cab wasn't cleaned (stains, stickiness, etc.) - the truck was fine but also had some remnants and dirtiness
Calli HThis was a nightmare. Was supposed to pu truck at 9 am. Place was closed. Took me two and a half hours to get key code to get into truck. It was a real sh-t show and so very very stressful for me and my family. I was supposed to move to Rochester at 9 and did not even leave area until 1! Will not use U Haul again
Alison WVery pleasant experience overall.
Andrew DMy rental was screwed up from the very start. I contracted for a 26' truck and auto carrier trailer to be picked up in Albany, NY at 9:00 am on Monday, July 30. I was called at 8:00 am to tell me the truck was not back yet and asked what was the latest we could wait fo it. I told them 11:00 am. At 9:00 am I received a call saying the auto carrier was in Glenville and I could pick it up there, but they didn't have a truck there. I said I needed them together. They guaranteed they would both be ready by 11:00 am and we could pick them up in Glenville. This was really inconvenient because Glenville is a 45 minute drive each way and Albany is 10 minutes. At this point I have lost 3-1/2 hours and I had people sitting around waiting to load the truck. Then to top it off, after the truck was fully loaded, we went to move it to hook up the auto carrier and noticed that the oil gauge was way down. In checking the oil, there was no oil in the truck. We called u-haul and we were told that we could put in a service call and they would come and take care of it or we could go buy the oil ourselves and put it in, which we did. Overall, I will never use U-haul again and I will never recommend it to anyone else.
Patricia ADon't make your customers feel like they're a bother to you.
Emily CGreat service! Friendly and extremely helpful, as this was our first time towing a trailer. All in all, a great experience.
April B