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VERMONE C
Customer Reviews for Irmo Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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great people and excellent support and service; will certainly book again soon from here
RAKESH GI felt the add misleading. It was 19 a day and 9 cents a mile. When I got the receipt it was 99 cents a mile. And then I was late getting back ( under 24 hrs) and they were going to charge me for 2 days. This was somewhat resolved ( l left more gas in the tank) but it was not at all what I was lead to believe my total would be.
Phyllis HI dropped off the trailer here, and I used the online check-in. I did not go into the store or interact with any of the staff. The drop off lot was easy to maneuver.
Richard FWorst U-Haul experience ever. I was originally booked with the U-Haul location down the street but was redirected to the convenience store. I walked in and the woman at the counter handed me a phone to talk with someone else. After 20 minutes of answering questions and taking pics of my drivers license, I was told I was all set and handed the phone back to the woman behind the counter. She said nothing. I asked which of the 3 trailers was mine to take. She brusquely responded "Well, I don't know what you reserved!" I just left and selected one on my own. There was no help on getting it hooked up or how to deal with the overly long safety chain. I did my best and got it home where I separately purchased links to shorten the chain. Turns out, someone left a dolly in there that I didn't need but I wasn't going back there. The U-Haul at the other end would need to deal with getting it back to them. Stay away from this location!
Art SI did not interact with this location, as the truck was no longer fit to drive after I arrived at my destination and thus had to be towed. I did speak on the phone with someone from this location regarding the situation with the truck, and they were helpful.
JAEL PVery efficient and nuce
ANDREW THad to navigate large pot holes in the parking area. The Auto transport was not clean, and the ratchet straps were rusted and did not work properly. Had to use my own straps. Luckily I had them with me.
RICHARD SEasy drop off
DESTINY ADO NOT go to this location they refused to check my rental in while I was present and they ended up apparently giving the truck to someone else and charging me for the mileage. I drove 30 monies and was charged for 117. They stole from my account
Lisa AI selected this location because I wanted an in-person rental. When got there, I was handed a phone and had to do an on-line pick-up. When I dropped it off, the only interaction was a person telling me I would get an email. So much for "in person".
CLAYTON HEverything worked out well. The truck was very clean and ran well, although the truck should come with more than 3/16 of a tank. The pickup location is a gas station! It also seems a little weird to get the keys from the dude making chicken in the gas station. All that having been said, the chicken-making guy was very friendly and everything worked out great. I'd rent here again.
Douglas PThey went out of their way to accommodate my wife and I. Everything about the rental experience was first rate. I highly recommend this location to anyone wanting to rent a truck.
Todd Sthe employee was very helpful in loading the trailer and in checking the hitch and wiring.
Steven JI ordered a utility dolly and when I picked up it wasn't available. Also the radio and charger port wasn't working in the cargo van.
Latina TThe employee that checked me in put the tow dolly on the truck for me, which was very helpful, but when I asked if he could help me with loading my car into the dolly he said no. Fair enough if he's not allowed to for liability reasons, but it would definitely have been nice to at least have another set of eyes on things while I loaded the vehicle onto the dolly, or at least given me a link to a how to video.
DANIEL FVery good service. Truck was clean with a full tank of gas.
Douglas LBe a Little lenient. We brought out truck back an hour later than we picked it up and they charged me for a full day. I would expect that if we're 3 hours late but even rental companies give you an hour. They also charged us 53 for 6 gallons of gas (a 30 fuel charge and 24 for the 6 gallons) when we brought it back at the same amount. I wish I had pics of the fuel when we picked up and dropped off. That's my fault but I would give them 0 stars if I could.
Alysha MCustomer Service was excellent at this location.
Phillip CAir conditioning in the truck did NOT work and it was SC hot that day. Not a fun day. Truck squeaked and ran like garbage. This vehicle should be taken out of service. It smelled in the truck and not a great experience. I will be using Penske from now on. I dont care if the U-Haul is lower to the ground. Much better maintained vehicles.
Mark VThis was a great experience. Everything was done quick and orderly. Great truck and great move!!
Mark VThis obviously was a small convenience store.. not a lot of lighting. All the trucks were lined up in a dirt parking lot.. I had a 4 am drop off time...I dropped off the truck little around 6am and was charged 40 for the day even though this was dropped off before the start of the business day... U-haul should be more concerned about asking for reviews regarding the company and not about where I pick up or dropped off the truck .. I will not do business with U-haul again.. Penske is just as competitive and is more transparent on the pricing.
Antoine FEasy process using app
John RPlease have rental records on file. It took an additional 15 minutes to locate my reservation.
Veronica MEasy returning the truck
ESSIE WFriendly staff. All I needed was a tow dolly. They had it. This is not the place to go for a full service U-Haul experience,. However, if you just need equipment, quickly, they are great. Be sure to complete your transaction online before you show up.
Chad RGreat staff!
SHAWN FOpen early!
John GThe truck was there, but the key was at another location(customer error) and they didn't know it until I came to pick-up the truck. I ended up waiting almost an hour and the only consolation was something free from their convenient store. After writing that I want to give it poor but from what I can tell they seemed genuinely apologetic and nice........
Robert BEverything was done over the phone when I arrived there and I had to hook up the trailer on my own.
Chris BCheck engine light was on. Manager/owner of the store said they knew the issue and that repairs had been done but the light remained on. He said it was fine. Made me nervous to use the truck. Had I known, I would have purchased the roadside assistance just in case of an issue. Aside from the light, everything went well. App did make me take the pictures 3 times which was annoying. But got through it.
David BOur original reservation was at the 1827 SC-60 location and they were not able to help us at all. Their office was closed when we arrived, they did not have a trailer available, and did not realize that we were expecting a trailer from them. We had to call Reservations to get our reservation moved to the Nursery Road location.
Alan DFastest, most efficient UHAUL pickup and drop of ever.
Jack KExcellent customer service.
Robert PInside of trailer was not clean. Dirt and grass from previous user was still in trailer. Renter personal did not check to verify the trailer lights worked correctly.
Bradley MOutstanding help in disconnecting and putting trailer in its place was very pleased with the service!
HOWARD TThe return app was glitchy. Bounced me back several times when trying to take a pic. Finally took a pic said it was uploading then it bounced me out fully. Can't go in to upload more pics
Matthew HBetter trucks (condition poor).
SHAWN MNothing at this time
Rondald bThe inside of the van wasn't very clean. The cab was dirty and the floor of the back was dirty also.
Jennifer KIt was a great and very easy experience. This location is highly recommended!!
Bethany JThe service from my rental location was great. The guy was polite and very courteous
DORIS AParking lot was gravel and very muddy, which apparently triggered a cleaning fee for me upon return of the truck to different location.
Kurt LThe communication was horrible
Shirlna SNo complaints at all. Very nice people. Helpful. Easy to communicate with.
David AThey were extremely accommodating to my needs and effortless to work with!
Kenneth SAs of 2AM prior to my 8:30 AM scheduled Sunday morning pickup, NO EMAIL WARNING ME no requested trailer at selected size was ready later that day there .... Trailer Reservation # 16323089 your ONELINE REP got me going on the road , with slightly larger trailer on site, sunday morning,,,,,, so ALL WAS GOOD My only main complaint was an UNREQUESTED upcharge added to SAFE TOW $5000 coverage insurance at $40, but my happiness at not having to drive around town looking for a trailer balances out that sneaky upcharge. I still like Uhaul a lot
James MEasy drop off. Only part of the rental that was smooth.
Joshua MPersonnel were professional, knowledgeable and a pleasure to work with.
Tracy RHave a UHAUL sign out in front of location. I live 5 mins from this drop off location and pass by daily and I had no idea it was even a Uhaul drop off there.
TECORA GLocation personnel did not know how to process a UHaul return.
Andrew B