I reserved a dolly but when I got there it was not available. I also did not like that when I arrived I had to ask the convenience store clerk where was someone for me to talk to about the truck rental. I had to wait while she called someone . She then handed me the phone to speak with the manager or owner. When I asked her for the key I was told that she needed to wait until he called her back and confirmed my information. The truck ran fine and I received my receipt via email as soon as I returned the truck. The receipt was correct as I had taken pictures of the odometer prior to leaving and upon returning. Overall the process could be a little more professional, meaning the store clerk who I had to communicate with to receive the keys was not very professional or personable.
VELICIA B
Irmo Convenience Store
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Columbia, SC 29212
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Store employees are thieves, They are not fair. At all, I would not recommend this to anyone.
Bilal AFirst of all, I reserved a truck at a convenience store on Dutch Fork Road in Irmo. When we got there we were told that they didn't have any trucks. The person who rented the truck didn't bring it back. We were given an address on Nursery Road, just off Lake Murray Blvd. We drove over there and asked the clerk behind the counter of the convenience store to see the manager. About 20 minutes later a young man came out from the back. He never asked of he could help. I had to tell him we were there to pick up a truck. My reservation had been deleted and we had to start over with my information. We then asked for a hand truck and a furniture dolly. He ssid they didn't have either. He said that the trucks had been returned without them. We had to go to a Home Depot and rent them for an extra cost. After we had gotten to our apartment I checked my email and saw a copy of the reservation. The pick up time was noon on 4/5 and the drop off time was 3pm on 4/5. My original reservation was from 11am on 4/5 until 11am on 4/6. We finished with the truck and took it back around 8pm on 4/5. The employees I dealt with were totally unprofessional unwilling or unable to offer any customer service. They didn't care about us at all. Because of their horrible attitude I will never rent anything from U-Haul again.
Cathy MNever change. People at this location were wonderful.
DELLENE GFloor mats were full of dirt and sand. Candy wrappers were in the cup holder. Chewed gum was stuck to the floor of the inside of the truck. Loose screws were on the floor.
PAULA F