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PENNY R
Customer Reviews for Iron Eagle Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The guys at Iron Eagle Customs were great. I was directed by U-Haul to go here to pick up an auto transport because my preferred location did not have one on hand, which was wasn't optimal but okay. When told about the location change I said I wanted to pay to have them do the service of loading and securing the vehicle which U-Haul offers. When I got to the location and told them that I requested that service they told me they do not do that at that location, which then led to them needing to call their U-Haul Rep to get things sorted out. I can say that the guys at Iron Eagle were great and they ended up loading and securing the vehicle but with the phone calls to figure out everything it severely delayed the start to my cross country drive. The next issue was the U-Haul app. It locked up as I was going through the inspection process and did a close and when it reopened it showed me all checked in. I wasn't able to document anything so luckily I took photos with my phone to get a timestamp just to cover all bases. Then came the issue of payment. We had paid for the auto transport in advance, and I had a receipt showing that we had paid for it, but the computer showed that it needed to be paid and I believe this was due to them switching our locations. The U-Haul rep they were speaking with was working on the issue for maybe 10 min or more and they called their direct U-Haul rep and he instantly fixed it, so yet another delay. Essentially the issues I experienced with with U-Haul itself, not Iron Eagle Customs. The App had problems, getting moved to a new location caused problems and the U-Haul computer had problems. I should not have been sent to a location that doesn't load vehicles and I get that things happen. Apps don't always work like they should and computers and networks can be slow and can produce errors. For me the frustration was the long delay this caused me being I had a 27 hour drive ahead of me (3 days in the truck). Even though it was frustrating, everyone was helpful in attempting to get things worked out and I appreciate that. I will continue to use U-Haul when I need the types of services they provide.
Paul BI highly recommend Iron Eagle Customs, they were helpful, and the drop-off process was the easiest I have ever experienced. They went above and beyond to help the trailer I rented. Excellent customer service! Very efficient!
Sharon MJust dropped it off and gave them the Keys. No other requirements from them which was nice, but not certain why they charged me an additional day.
Michael KReservations included 50 blankets. None were available. They sent me to second location to pick up the blankets but that location had no blankets either
Robert CSmall lot but friendly staff and I was in and out in 5 minutes.
Joseph LOnline reservation didn't work. After several attempts, I phoned and all went well.
Curtis sI've used this location twice this month and the service is great. The staff is friendly and helpful.
MARK Hvery helpful staff
Steve OAwesome customer service. Will be my first place to rent Uhaul.
CHRISTOPHER TClean out the food and garbage and phone charger cords and sand from the box.
Heather GIt is very tuff to get into to.
JACK EThe truck worked great. It was clean and ran just fine....perfect for my project. The staff was friendly and professional.
Don GDealer was very helpful
donald eReally good customer service and they did what they said vs adding a bunch of things and coming up with hidden fees
Kelvin PThe transmission warning light was on when I picked up the vehicle and stayed on the whole trip. Everything else with the vehicle seemed fine.
Jeff LHelpful employees who actually answered my call and opened early when I picked up on a day not normally open.
Gina DGreat service and location.
Dave LThey were helpful, friendly, and timely. Very good experience.
Paul ZPick up and return was super easy. No issues at all. Great experience, I'd recommend them to anyone.
Jim HNo improvements needed. Great people.
James HPick up and drop off locations fine. Uhaul itself is trash.
Danielle CService was exceptional here at this location. When I called questioning the way the billing first appeared everything was explained to me thoroughly and simplified so I would understand followed up with the assurance of if it did not happen that way to contact them and it would be handled by them. Every thing the young lady said is exactly what happened. Billing , service, and expectations 100 % accurate, and fulfilled. This will be the place I go if I need to rent another U-Haul truck or trailer.
Brian SThe returning portion of the trailer was concerning because the place was closed and no instructions left for returning trailers that can be easily stolen.
Ryan WGreat Service! Very helpful and accommodating! I would rent from this location again and would highly recommend it to friends and family!
EMILY HThey were Great!!
Jeanette JRien
david mAsked for a yellow receipt. We didn't have one, just contacted customer service.
Carol PSuper quick serv
Michael HThe agent was very professional and helpful with my service did a great job.
Gwendolyn EThe rental location is at a motorcycle shop. It's confusing because there are no indicators of a U-Haul Representative at all. It took forever to find one. Also, the vehicle had the "check engine" light on. Lastly, my vehicle was double booked and I didn't receive a text for pickup instructions as the online reservation stated.
Michael RStaff was so nice it was refreshing. I'd have work done on my motorcycles based on how nice this place is.
Brandon BNothing, service was excellent
CHRISTOPHER BUhaul corporate was very messed up. Not this location, but correlated rentals. Local rep was great.
Scott WThe people were very friendly and very helpful. We have rented equipment from here a few times already and each time, we had a very good experience and were very satisfied. We definitely recommend this place. A+++
SERGEY Cnothing
Brenda JThe lady that checked me in was so nice, smart, and informative! When we checked the lights on the trailer, all worked except the tail lights. She said it was probably the fuse blown in my truck. She was right! Replaced it and everything worked perfectly! Thanks so much!
Robert CLower prices would be helpful $377 to rent a car hauler is very expensive
KIMBERLY FEasiest time I ever had renting from uhaul. Highly recommend renting from this location!!
Kristi LI wanted to pick up my truck at an Overland Park, KS or Lenexa, KS location...but this Lee's Summit, MO location ended up being a well-run location with a knowledgeable representative, who handled my truck rental agreement and check-out professionally and without any problems.
DAVID MVery good
Victor GTruck wasn’t that clean but associate addressed it so we wouldn’t be held responsible
OTTO VGreat experience! Iron Eagle Customs was so helpful! I would definitely recommend to others!
Shauna YNothing to improve. Service was perfect! Even took the trailer backa day early, after hours and someone was there to help!
Jeff P