Customer Reviews for Irongate Shell
(U-Haul Neighborhood Dealer)

142 évaluations

6437 Iron Bridge Rd   North Chesterfield, VA 23234

(804) 325-1212

Heures d’ouverture

  • Mon-Sun: 7 am–10 pm

Services dans cet établissement :

Pour nous contacter

(804) 325-1212

6437 Iron Bridge Rd
North Chesterfield, VA 23234

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 7 am–10 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

This was the WORSE experience I have ever had with U-Haul!! I was, literally, afraid to drive the vehicle because, not only was it dirty but, it had a tire warning and the airbag warning would not go off. I was limited in time so I had to go with it. It started raining and the wipers needed to be replaced. What was worse, the Owner attempted to charge me for driving 99 miles when my trip was 54 (round trip) miles from my home to the place I picked up the dining room from and 12 miles form my home to the U-Haul store (round trip) which is a total of 66 miles .I have already contacted my bank to tell them of this rip off and asked them to stop payment.

DANIELSOLOMON H 
Évaluation :
1

Horrible customer service. The whole time she was taking customers in front of me with lottery like I wasn't even there. Everything I asked a question I was placed on a landlines phone to speak to a manager. Having a person in the store would be great especially if they don't speak English and can't assist the customer. I called back several times that day to speak to a manager and every time it rung and nobody answered. The uhaul was dirty with no air conditioning. Dirty in the back where the last customer brought it back uncleaned. Just horrible it hadn't been cleaned and broken mirror with dape tape. What a way to represent uhaul and treat the customers but than charge you on your card before you even pull off. I asked how much gas to put in because I never got an email because apparently they put the wrong email in system and was overlooked. I was treated horrible because of the way I looked however was tired and sweaty due to moving and these people showed me no respect in front of my kids. My 7 year old even was outside for over 20 mins in hot due to them claiming not to find me in the system. However when I called uhaul customer service and was talking to a representative was just given a set of keys. I will never rent from this location or buy gas, etc again because respect and customer service is important and none was given. Lottery and the other customers buying beer was more important than trying to help a customer that had a reservation and reservation number.

errica b 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Odette F 
Évaluation :
5

The air conditioner did not kick on until my speed reached 55 MPH. The wiper blades were dirty. I had to stop and clean them. Otherwise the vehicle operated well.

ROOSEVELT D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Freddy G 
Évaluation :
1

Owners rude and they don't have what's listed. They try to charge me 2x. I won't be back. This the second time within 2 weeks I've used them and both times are terrible. I even had to go through the store find the dolly. Unload there products from the dolly then take it. Mind you I'm pregnant moving cases of water for a dolly. I won't be back. The person who handles reservations is never there so I have to talk to someone foreign on a cell phone. Never again worst experience and rude.

Kenya A 
Évaluation :
3

DIFFICULTY SPAKING WITH STAFF ON HAND AT TIME OF PICUP AND DROP OFF. THE CLERK DEMANDED I PARKED THE TRUCK IN A SPOT I DIDNT FEEL COMFOTABLE PARKING IT WHICH WAS COMMUNICATED. HE LOOED AS IF HE WAS HAVING A PERSONAL CONVERSATION WITH A FRIEND AT THE TIME AND AS IF I WERE BOTHERING HIM WHEN DROPPING OFF THE TRUCK. THEN I FULED UP ON SITE PRIOR TO DROPPING OFF KEYS AND WHEN I RECEIVED MY BILL WAS CHARGED FOR FUEL. I TOOK PICTURES AT TIME OF PICKUP OF MILEAGE AND GAS HAND.

Walteria B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMUALAMIN F 
Évaluation :
2

Wasn't very knowledgeable. Had to wait while the one person who knew English called someone who wasn't answering and when they finally answered it was 30 minutes passed my pick up time. Also it took 2 days to close out

Brittini J 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Destiny G 
Évaluation :
4

I had a great experience and the truck was ready to go. It is important for the consumer to fill out online their information and what they want to rent. Likewise, read all of the costs then you will understand your final bill.

James B 
Évaluation :
5

Outstanding service. I needed an extra day last minute and it was no problem!!

Barbara B 
Évaluation :
5

Everything was good The lady that was working was very nice and polite I will be renting from them again in the future

Bryen Y 
Évaluation :
1

Everyone isn't cut out to be Uhaul dealers. This location needs lots of training and their vehicles aren't getting the required maintenance. Also, this location isn't set up to handle Uhaul customers. The clerks have to continue to call him to get a customer taken care of! They have to be trained!!!

Mary B 
Évaluation :
3

I was trying to book a regular pick up truck for over 2 weeks. I choose a location that was convenient and in route for me. They kept changing the location and they ended trying to give me a cargo van. I had to call them back and say that that was not going to work. I was helped appropriately and I understand that location preference and trucks are based on availability but Jesus! I will have to go with another company next time I am looking to move something. I need reliability and this company is no longer that!

Tabitha r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RILEY F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shari P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hubert W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jessica f 
Évaluation :
3

The people at the location were very helpful and helped me locate a location that carried supplies. The cab of the truck was dirty. The location where I picked up my trailer was fabulous. Extremely helpful and engaging people.

ROBERT K 
Évaluation :
5

Love the workers at Shell, friendly fast and easy process

Valeak W 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Peter v 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alejandrina V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly G 
Évaluation :
3

Windshield was dirty and covered with bugs. The hood latched we're not secured properly.right headlight was loose and flashed from the vibration. Steering pulled to the right badly; bad vibration from tires or fea or worn steering components. Why don't the renters drive these vehicles to see how they really are. Not happy that because my rental was near thanksgiving the price was almost double, z as bd then the truck drive horrible.700 plus miles from this vehicle.

KEVINPAUL S 
Évaluation :
4

Nothing that I can think of!

MARLON P 
Évaluation :
1

Site manger was not on site. Upon arrival the store attendee had to call him and we did everything over their store phone. It was hard to understand him and very frustrating.

Sammy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert d 
Évaluation :
3

All good! It did the job. The truck might need new transmission because it was a little loud and slow to move.

Melvin C 
Évaluation :
2

The van was damaged...the tire light was on...trash in the van . No ramp on the van..I hurt my back trying to left furniture..not happy with service

Tarsha M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alvin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desmond C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Givhonor C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Selvin M 
Évaluation :
2

Fix truck! Exhaust manifold leaking badly. Motor sounded like a diesel truck with gas motor.

Ronald M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genesis J 
Évaluation :
1

Update small trucks, customers shouldn't receive damaged trucks

Vernon H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajshs K 
Évaluation :
3

Have better equipment, the truck I rented the left side fender was coming off, the tire light was on, the visor was ripped off, the brakes was very bad.

Darlene G 
Évaluation :
2

Too many hidden fees, engine light came on half a mile down the road, was asked to fill up to 3/4 a tank rather than full.

James M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francesca H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANESE O 
Évaluation :
5

Put on an air freshener

KARY E 
Évaluation :
1

Store is to busy to conduct rentals.

Thurman H 
Évaluation :
1

Rude staff, poor equipment

Felicia D 
Évaluation :
1

Make prices more reasonable. I have the truck from 12:30pm to 3pm and was charged much higher than what was quoted online. Had a very long wait at pick up time, no dedicated person at "convenience" store. Bad experience all around for $100+ 郎

Monique S 
Évaluation :
3

When you walk into the store the staff does not tell you what is going on. They stare at you like you have requested something they don't have. Then they get on their personal phones and call someone to get access to the truck. The process is overall ghetto and unprofessional. I will do my best to not rent here. Uhaul itself is fine however.

Tabitha R 
Évaluation :
5

Check the inside bed area for cleanlines.

Garnell W 
Évaluation :
5

Be sure to check the rental prior to renting to see if the inside is clean. The cab and the inside trailer.

Garnell W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamu S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chiquita L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kishi S 
Évaluation :
5

Irongate she’ll was simply AWESOME and amazing!

Kim E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodger m 
Évaluation :
1

Original Uhaul battery was dead and guy inside could care less we were struggling to try and get the key out of the frozen lockbox.

Elizabeth B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar R 
Évaluation :
5

Very attentive and courteous service- willing to accommodate our time frame and provided details for drop off Would recommend this location

Wendell B 
Évaluation :
5

The inside of the truck was wet. I had to purchase a tarp to put down. I was told 0,09 a mile for gas but was charged 1.19.

Sandra P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanya J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON J 
Évaluation :
5

Continue to provide fast helpful service. It was a pleasure to have access so close to home. Thank you again.

Trvor K 
Évaluation :
1

Over charged after having my card on file. Price changed drastically after initial quote

Breyanna H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonio H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S 
Évaluation :
3

Truck had a serious exhaust leak. They didn't want to do anything about it.

LA-SONYAMARIA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda C 
Évaluation :
1

I turned in my uhaul on 11/3/22 before noon when the truck wasn't due back until 11/4/22 at 11:31. I was charged for an extra day($40) when I in fact turned the truck in early. This is an inconvenience and I will be disputing this charge

Keyira S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon L 
Évaluation :
1

Had no moving blankets, which I paid for with my reservation. I did the online check in process and there was much confusion with getting the keys.

Jamie M 
Évaluation :
1

The reservation experience was a nightmare. When I ultimately ended up at the store, I still had to be on the phone with someone and fill out information online while standing in an aisle at a convenience store. The check engine light was as soon as I turned the vehicle as well as having two tires with low pressure in them. A horrible experience all around.

Cody L 
Évaluation :
1

This was the worst uhaul experience I have every had. There was no check out or in process, someone just hands you keys and that's it, someone randomly texts you an hour later asking for information. The truck was filthy, dog hair everywhere, dash and cup holders were sticky with caked on gunk, the check engine light was on. I returned it with exactly the same amount of gas and even took pictures because again there was no check out process to show where the location understood it to be, and still got charged for 10 gallons. Uhau should shut this place down.

Ian K 
Évaluation :
5

I tried to rent a truck at an unattended location, Grease Monkey on Courthouse RD and the experience was horrible!!!!!!!!!!!

Kevin P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachael R 
Évaluation :
3

They did not have my rental. My rental was actually moved by U Haul to a completely inconvenient location but no one ever notified me. Will have to think long and hard before using U Haul again.

Theresa M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacqueline T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorinda L 
Évaluation :
1

This was the worst experience with uhaul for me. I booked truck from Hull st location and pick up date I received message that my pick up location changed to place that 20 miles far away from my pickup location. I also got charges additional $14 safe move fee, which is not selected in the reservation. I am really disappointed on this experience and I won't recommend uhaul to anyone anymore!

Ugur O 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tiffany P 
Évaluation :
5

Great customer service!

GLOSHANDARENIE F 
Évaluation :
4

Truck was dirty inside with brown dirt. I swept truck out then got hit with a 25 cleaning fee. Yet noone inspected the truck while I was there.

David B 
Évaluation :
3

Keep up the good work!

Sharon W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandi C 
Évaluation :
3

The people were great. The location pick up was awful

Edith S 
Évaluation :
1

I arrived to pick up my uhaul truck and asked if someone would inspect it. I was told no. It's fine. The truck had three rails and a moving blanket in it and I left them in the back of the truck. I was charged a cleaning fee for returning the truck back with the things I rented it with. The customer service was also awful at the store.

TAVARISJAVON T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose S 
Évaluation :
3

Language barrier needs to be addressed.

Charles S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DETRINAEVETTE C 
Évaluation :
4

Cashier didn't understand what I was picking up due to a language barrier. Then had to call for the Uhaul rep to come to the location. Fortunately it didn't take too long. Same with drop off.

JOHNA K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETHANNE D 
Évaluation :
3

The original location was changed because the owner failed to leave the key in the lockbox and I had travel further from my location adding additional miles. We had to sweep the truck out before loading it and the check engine light was on, which concerned me after it continued to stay on.

INDIAROCHELLE R 
Évaluation :
1

They truck was dirty bad and the customer service was awful.

TAVARISJAVON T 
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