The truck was not ready as promised. I had to call the one intern Number went through a significant process with them being transferred internally, then with their approval, neither the Shop owner nor I could open the lock box to secure the key for the truck so that caused more telephone conversation with I guess the owner of that station and a delay of more than 30 minutes until a young woman arrived and opened the lock for the truck and I have people that I was paying for the full day to help me move so I was very displeased with that significant delay. They were not rude at all, but the service was terrible.
ROBERTO C
Iron Gate Shell
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in North Chesterfield, VA 23234
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The one vent was broken. No big deal but the gas tank was completely empty. The pick up spot was changed before pickup which added on milage i had to pay for and extra gas spent to pick up and return. When i chose the place to return the drop off was also changed back to the pick up location so it ended up costing way more milage. My uhaul 2 years ago was also a disaster and ended up having to move twice instead of once, I will not be using the company ever again. Moving is stressful enough without having more complications!
April RClearer instructions since majority of process was mobile. Location was at a gas station, but on-site attendants had no investment in the truck rental offering.
Josh BTrucks are parked so tightly next to one another, had to get in thru the passenger side. Tried to call Uhaul no response or call back
Bianca SVehicle was very dirty on the inside and the pickup experience was not pleasant. There should be a dedicated attendant on sight to assist with the rental.
Melvin J