Customer Reviews for Island Park Storage
(Concessionnaire U-Haul dans le voisinage)

369 évaluations

800 Av H   San Francisco, CA 94130
(800 Ave H)

(415) 956-1395

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(415) 956-1395

800 Av H
San Francisco, CA 94130
(800 Ave H)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Mike is very nice and knows how to run the facility he was very helpful in every way.

Alex A.  |  Expérience générale 
Évaluation :
5

Good storage !really safe

shumei y.  |  Expérience générale 
Évaluation :
4

Pick up process was smooth and the self-check in directions were clear. One thing that could be improved is that I had to check in at the location of Avenue H, but the truck was actually parked down the street on Avenue D. My GPS wouldn't let me start until I was in front of H, nowhere near the Uhual. It was confusing at first, but we figured it out.

Catherine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jian zan W. 
Évaluation :
5

Excellent service! Kudos to Nef for going above and beyond to provide such service!

Fernando M. 
Évaluation :
5

The cats in the office are kind, compassionate, and maybe a little bit over worked, but such is life in the Bay Area. Despite this possibility, they maintain real kindness and amazing customer service. They deserve vacations and massages, courtesy of whomever owns the joint. Thank you so much for everything!

Crystal W.  |  Expérience générale 
Évaluation :
5

The young man helping me was very friendly and helpful. When I brought it back after dark, the security guard helped me figure out how to release the hitch after doing his job and making sure I wasn't robbing the lot.

James M. 
Évaluation :
2

The man I spoke with on the phone derided me for showing up late to returning the trailer. His customer service skills were so poor he made me cry. Moving your life is hard enough, having a team member actually make you CRY for not making it in time is POOR customer service.

Carla S. 
Évaluation :
5

The staff at "Island Park Storage" (U-Haul on Treasure Island, San Francisco, CA) are the true winners. All my experiences with them--and I have used their services many times--have shown them to be exceptionally friendly, helpful, and professional. And the storage charges are quite reasonable. I highly recommend.

Debra C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich P.  |  Expérience générale 
Évaluation :
5

I truly appreciate your help with my storage needs. Your staff has been great through the years. Thank you so much for your services. Pamela Sunshine Simpson

PAMELA S.  |  Expérience générale 
Évaluation :
5

We stored our Airstream Sprinter here fir about a year (we bought a house with storage so moved out). The staff is very friendly and helpful. Security is great…gated with video and guards. Very pleased.

Gregg A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Get this location for yr need on moving

ROBERT P. 
Évaluation :
3

A lot of slow traffic due to island construction. But on the plus side, the city views are incredible

Sally B. 
Évaluation :
4

Unfortunately after I turn on the AC a little later; the cigarette smoke smell heavily filled inside and didn't go away entire trip. I did more stops to try to refresh the air as made me cough whole road as allergies. It was a rough trip as result.

Volkan K. 
Évaluation :
5

I still haven't received my deposit or a receipt. Even though I was told I would be getting it back

Eilean P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace L.  |  Expérience générale 
Évaluation :
3

I did not receive the hand cart I paid for.

Matthew H. 
Évaluation :
5

Nothing—-Very good and welcoming staff I will recommend to family and friends.

LORRAINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gil P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

The staff here went above and beyond to help me through an otherwise stressful reservation process. They really did an awesome job in communicating over the phone and in person to made sure that my concerns were addressed in a timely fashion. I was super impressed with the stellar customer service here!

ADRIANA O. 
Évaluation :
4

It's a good location.

UDAY H. 
Évaluation :
5

Nef was very helpful

PAUL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARIEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen S. 
Évaluation :
3

We ordered a pickup in San RAfael which is closest to our home. The night before pickup we were told that we had to pick up on Treasure Island which was not at all convenient.

Donna R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMASZ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE O. 
Évaluation :
4

The price has skyrocketed this year as compared to last year. So expensive! Also, last year Uhaul had given me extra miles as a courtesy. This year, however, I was denied any extra miles. This gave us a bit of stress. A truck was unavailable at my 2 preferred locations. So we had to drive further to retrieve the truck than we had originally planned.

Kalbert W. 
Évaluation :
5

The guy who helped us was great!!

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bao T. 
Évaluation :
1

Terribly inconvenient location on Treasure Island. The Uhaul stalled several times which made it impossible for me to put gas into it for fear of breaking down. The rental place closed earlier than was listed and then had the gall to charge me double for the rental because of the inconvenience they caused. Might be the last time I ever use Uhaul, if something is not remedied.

Colton G. 
Évaluation :
5

the staff was very friendly and helpful.

Johnny B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

People were honestly great. I'd gotten sent from Hayward to San Jose because no one wanted to rent a truck one way. The treasure island folks were so helpful.

NOAH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS N. 
Évaluation :
5

A bit tricky to get to, but only because of the ongoing construction on Treasure Island. It was actually quicker to get to than some of my alternatives in the East Bay. Very efficient and professional staff.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALESSANDRO S. 
Évaluation :
3

Closed on Sundays. Returns on Sunday's are sketchy.

Rhomel N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marco M. 
Évaluation :
1

Worst experience ever. Spoke to the person Neff and was offered additional time to return the trailer outside of normal business hours to avoid bay bridge rush hour traffic. After speaking with agent twice I was told after the fact that I would be billed additional day. I will never rent from this facility ever again.

Tim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benson Y. 
Évaluation :
5

Great service, favorite location to rent

Aleksey B. 
Évaluation :
5

Customer service employee was super friendly, knowledgeable, great communication skills, and did a fantastic job juggling multiple customers at once.

Carey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fariba Z. 
Évaluation :
3

Tell people there's no gas stations on this island!! So we had to drive back to San Francisco to get more gas, which adds on to the mileage of the truck. Why were there no drop off locations in San Francisco?

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLE HEALY G. 
Évaluation :
2

The address was not accurate and we had to call for help to get to the actually spot

elisabeth K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAJ K. 
Évaluation :
5

You guys were great! Thanks for making my move less stressful.

John M. 
Évaluation :
1

Scheduling issue that cost us hundreds in delays â€" truck was not ready / keys not in the lock box when we arrived. For the truck 2 hrs late. I paid for moving supplies that were not included in the truck when we picked it up. AC didn't work.

Ann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne M. 
Évaluation :
5

This was the best Uhaul location yet. Excellent customer service. That is how service should be. Fast, friendly and professional.

DAMON T. 
Évaluation :
3

Cleaner truck- ashes inside

Jeffrey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN T. 
Évaluation :
1

The truck I got was dirty inside and out. It was obvious the truck hadn't been used in a while. The truck had a hard time changing gears, and well as had bad wheel handling. The trucks wheel alignment was off, and the truck and steering wheel would shake as well as it would veer to the left instead of going straight. The truck was is poor condition. It was a bad trip all around regarding this truck.

MICHAEL F. 
Évaluation :
5

Good service

SUTHIDA T. 
Évaluation :
5

Only thing I can say is GPS takes me to the wrong spot. May need to update the address with Google maps. Other than that this location is great!

CHRISTOPHER M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario R. 
Évaluation :
2

The people in the office were not wearing masks the whole time even though there was a sign that masks were required to enter the office. While the rental process went fine, I would not recommend this location to others during the pandemic.

Nicole V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSE M. 
Évaluation :
3

Drop off location after hours, so not much feedback

Jesus N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEKSEY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Spencer C. 
Évaluation :
5

Send more people here

Yashvir S. 
Évaluation :
5

Rien

Marcus F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIVEK M. 
Évaluation :
1

Terrible moving service that never showed up and left me hanging having to move everything on my own. I am still being charged for the movers that didn't show up. I also bought insurance just in case which I never do and the Uhaul got broken into and I had over 1 500 $of stuff stolen. Uhaul said it wasn't their problem. This was awful customer service experience and moving is stressful enough.

RYAN P. 
Évaluation :
1

Very bad location don't get that location

Elmisawi H. 
Évaluation :
5

Customer service was excellent. The two gentlemen I worked with really went above and beyond to make sure I had everything I needed and to accommodate my last-minute rental. Thank you!!

JILLIAN FOREST W. 
Évaluation :
3

Maybe have signs for night drop off on where to park

Amy T. 
Évaluation :
1

Using U-haul was an absolutely awful experience. Honestly I am not sure where to begin. Unfortunately U-haul has a virtual monopoly in this type of business so a thorough review about their beyond sub-standard operations and customer service won't even matter. I will however do what I can to prevent people from using U-hauls services if at all possible.

Gregory B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gene P. 
Évaluation :
5

Above and beyond customer service from Nef! THANK YOU!!

MICHELLE K. 
Évaluation :
1

Pistachio shells in the truck. I was called 2 days before and told my original pickup location was not available even though I reserved weeks in advance. "Manager" that called me had a huge attitude and was not any help.

Alan Y. 
Évaluation :
5

Nothing. Everything was excellent.

odioh O. 
Évaluation :
1

they screwed up my reservation from the beginning not giving me the right truck that I had reserved 3 weeks prior. they put me in a truck with 150 000 miles and no gas. they sent me to a location that was far from where they originally told me. The customer service rep that called me the night before and told me that I was only going to get a 10-foot truck instead of 15 foot that I had reserved called me at 4 pm and a location that I was unfamiliar with. She was rude to me and when I asked what the point of making a reservation she asked me if I wanted the truck or not. Horrible customer service.

THERESA D. 
Évaluation :
3

Location was difficult, lots of construction happening.

Tracy Ann M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martin G. 
Évaluation :
5

Mike is awesome ??

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Thank you so much for your help!!!

Viktor M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anhvu P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rami A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijay B. 
Évaluation :
5

The service was very good and the staff was exceptionally friendly and helpful. They web helped us move into our storage unit. Will highly recommend this uhaul to my friends.

Karen M. 
Évaluation :
5

Mike is awesome

Michael W. 
Évaluation :
5

Tomas was smooth with the transaction and would recommend this to my friends.

Sheila J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTanya G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke M. 
Évaluation :
3

This location could use a lesson on answering the phone. Called multiple times over two days and never got an answer except the voicemail, which is how i am sure it was the right number. First thought maybe less staff on a Sunday but then same thing happened on Monday.

Yegor S. 
Évaluation :
4

I was not clear on the fine print and cost me more than expected. Dissatisfied

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P. 
Évaluation :
4

Fix the rollup door on the trailer, it is a pain to close and latch, and sometimes the latch catches at the top when the door is all the way open (up) and you have to mess with it and pry the latch free. One should not have to work that hard every time you want to open to close and latch the door. Most women could not operate that door!

Adam W. 
Évaluation :
5

Not really much room for improvement, Everything is very nice, well-kept, and well-maintained. Staff is extremely nice and very polite and courteous. On top of all of that prices are awesome as well. That's why I am rating Island Park storage a 5/5!

Kevin K. 
Évaluation :
4

Still waiting for a refund on a extra day charge.

Amedee R. 
Évaluation :
5

smooth and painless transaction. nice unit. Helpful staff. 24hr. access. so far everything is great.

Ken K.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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