Évaluations des clients Island Park Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Island Park Storage

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Michelle R. le

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Le client n'a pas laissé de commentaire.

Shane P. le

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Le client n'a pas laissé de commentaire.

Wensen W. le

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Cancel the booking after a schedule conflict

Tamara M. le

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Neff is awesome he a great help I definitely give you 5 star rating!!

Yauheni P. le

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Special thanks to Mike, who estimated my trip with 99% accuracy and explained everything clear and professional. Great Service.

Yulianto L. le

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I made reservation for a location in Daly City, but was then directed to Angel Island which is pretty distance from my house. Picking up the truck was challenging and come back from there was a nightmare because I ended up sitting in traffic, hence missed my appointment with my agent to pick up my keys for my new house. On top of that I had to pay $25 to uber to the pick up location. It was a rough morning.

Luke M. le

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Le client n'a pas laissé de commentaire.

MIKE W. le

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Awesome Experience

Harold K. le

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Every staffs were so friendly and kind, but only thing was that the storage were locked when it was reserved for me to move in.

Steven H. le

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We were originally set to pick up here:U-Haul of Oakland 5330 International Bl Oakland, CA 94601 We got a call on 1/25 a.m. telling us that the pick up spot was moved to somewhere near Candlestick Park...way too far to drive from our Oakland location. After a call to Uhaul, we were able to have pick up moved to Treasure Island, which was "less inconvenient" for us. Not sure what value an advance reservation was when we were told that we couldn't pick up the trailer per the terms of our reservation.

CHRISTOPHER K. le

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Reasonable value for cost especially compared to San Francisco prices. Rain water did leak in. Door was very difficult to open and close. Main gate to area was usually unlocked. Unit was never numbere

Ken K. le

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smooth and painless transaction. nice unit. Helpful staff. 24hr. access. so far everything is great.

Mike W. le

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Awesome clean equipment.

Jasmine Lee B. le

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Good drive up storage. Office staff were very helpful

Heungsik H. le

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Everything is Excellent

Pedro D. le

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Never had single issue. And they are a very helpful and friendly staff

Eric J. le

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No issues, we just needed temporary storage and this was a great option.

Sergiy L. le

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great place, very helpful guys!

Eric W. le

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none

ARIANA D. le

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Great storage! Very safe and easy to work with! Paulo was super helpful!

Cesar G. le

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Le client n'a pas laissé de commentaire.

Orpheus D. le

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Not send me to a location that cannot perform a vehicle inspection to rent the trailer. I had to drive to 3 other location before someone would actually "inspect" my truck before returning back to the site to pick up the trailer. The inspection took 30secs to confirm i have a hitch and wiring. I wasted 1.5 hours running around to pick up one trailer.

ALAIN B. le

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Best storage unit I have ever had.

Giampiero R. le

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They stole my money by overcharging the miles I made, since I left it during the night and I couldn’t get a receipt right away. Worst experience ever.

Alexander N. le

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The service was good. It was easy location to find. The trailer worked well but was dirty when I picked it up.

vic m. le

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Le client n'a pas laissé de commentaire.

Mike W. le

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Awesome location between oakland and SF. Clean facility and helpful staff, Thanks Pavlo and Dima

Memoona J. le

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Nice experience over all.

Aspen M. le

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The Staff was rude and unfriendly. I was also charged twice, from the website and in-store, I also did not receive the product purchased for my move.

Allen S. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Did not utilize

Robert B. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Nice folks.

LAURA R. le

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Thank you for not increasing my rent every few months, like many storage units do in San Francisco! I'm an artist and it was lovely to store my sculpture safely without someone milking me for more $

James L. le

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The man who runs the place Mike is helpful and easy to deal with. The daytime/evening security is fantastic. The two gentleman who run the counter are beyond difficult and Show nothing but attitude.

Nancy I. le

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Staff were professional and friendly, and made things easy for me.

MIKE W. le

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Awesome Customer Service!!! In and out of the office in less the 15 minutes and also purchased some cheap boxes!!! Thank's Guys!!

Miguel R. le

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The vehicle I requested was unavailable. I was overcharged for miles.

Gabriel S. le

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Le client n'a pas laissé de commentaire.

Kristopher H. le

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Le client n'a pas laissé de commentaire.

Vida May K. le

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Great service! I was running late & needed to get my items into a unit. I got to the facility just as it got to closing time, but Pavlov was very accommodating and helped me with reserving a space.

Mark B. le

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n/a

Beau G. le

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I didn't catch the representative's name but it was seriously unparalleled customer service.

Cymone M. le

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Island Park is extremely affordable and accessible!

Moira N. le

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Le client n'a pas laissé de commentaire.

Dennis H. le

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Thank you for your professionalism and 24 hour convient access, a great and rare find. Would certainly use your facilities again and most likely soon.

Mark T. le

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Le client n'a pas laissé de commentaire.

lucila t. le

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Mike was friendly, helpful and made it an easy process.

Anne S. le

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My reservation was originally set for a location near downtown San Francisco, but my pickup spot was moved to another location on the day before my move. The change of location cost me significant time and money on the day I was moving, and the confirmation email showed incorrect/misleading information about the locations’s hours of operation. The new location on Treasure Island was not easily accessible by public transportation, which is how most people in SF get around. I had to take a Lyft, which cost me $30 more than I planned to spend. I chose U-Haul because of the cost and convenience, and ended up disappointed in both areas. I reserved the truck for 8:00am, and the confirmation email I received confirmed that my order was for 8:00am. However, the new location did not open until 9:00am that day, so I had to wait alone, outside a remote location for an hour until an employee showed up. The staff person was helpful.

Yasemin S. le

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Le client n'a pas laissé de commentaire.

Derik H. le

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The staff at Island Park Storage are great people and very nice. The truck did have a low tire on the rear wheel at 30 psi, which is less than half the recommended pressure of 70 psi posted on the truck and tire. I had to put air in the tire to make sure it was safe. Other than that it was fine.

Glenn S. le

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Le client n'a pas laissé de commentaire.

NOLAN S. le

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Le client n'a pas laissé de commentaire.

MARILYNN F. le

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Le client n'a pas laissé de commentaire.

Rocky Z. le

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I did a drop off and pick up from this location within one week. Everything was straight forward with the key drop off and pickup, no complaints. The big issue is with the online booking service for UHaul. During my pick-up I was stuck in a 20-minute confirmation loop with the self-service app. Finally the rep on the other line told me that they did not have any of my information regard this order despite me using the link from my CONFIRMATION EMAIL to do the truck pickup. Luckily I had my laptop with me and used wireless tethering to re-enter ALL of my order details for the second time just to check the truck out. The mobile site/app are so poorly done that I doubt I would've been able to figure this out if I hadn't had my laptop and tethering service from my phone. Someone less tech saavy/patient would've just given up on the whole reservation... Just awful

Ahmad A. le

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Le client n'a pas laissé de commentaire.

ARTURO M. le

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Great customer service

JORDAN H. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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no improvement needed. I cant say enough as far the employees and location for a uhaul location. friendly and very accommodating as far as I'm concerned Mike and Patrick are great to work and all the other employees. with making my move and the rental of the truck a no hassle deal. I was overwhelmed with moving all of my friends items into my home and the truck was not a problem at all. truck was clean and in good order . the location is the best for me living in san francisco.

Eric P. le

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Le client n'a pas laissé de commentaire.

BRYAN G. le

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Island Park Storage has always been quick and great service, 3rd time using them, vehicle storage, and moving truck rental, all great experiences

Danielle L. le

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I had to wait over an hour for an employee to show up and help me. Then when he got there, he didn't have any furniture pads available, per my order. Overall, terrible experience.

VITALI B. le

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Le client n'a pas laissé de commentaire.

Katherine S. le

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Le client n'a pas laissé de commentaire.

Juma d. le

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Self check-out process is not efficient and neither are the customer care reps. The customer rep on phone entered my email incorrectly and therefore I could not receive verification code to setup account. No one could fix it. I could not do self check out at 7am, I had to wait 2 hours later for store to open at 9am and clerk was late. My reservation was changed 2 times to hold truck each hour. I missed the sale and moved my college student without the furniture we wanted. Very bad, bad, experience and you still charged us full fare. No one could help make any adjustments to our cost either, and didn't seem to care about what we experienced. Each customer rep, including store clerk acted as though it was our first contact with them and did not acknowledge we had been there over 2 hours already dealing with this company. They each started fresh, no accountability.

Alioden D. le

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Awesome Guy! Very Friendly!

ROMAN S. le

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Patrick was very helpfully, thank you.

Meredith M. le

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Le client n'a pas laissé de commentaire.

alexandria r. le

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I love love the guys at this place. They are always nice friendly and happy. They are my go to place always to rent haul. The places in San Francisco proper could take some lessons from these guys. The only reason I said "no" to recommending to the next customer is because I want to keep this place a secret. So sorry but i'm selfish and these guys have a good thing going!

AYANNA H. le

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The 2x3 storage unit was exactly what size I needed!

KENNETH T. le

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helpful staff. parking space for car storage was in OK condition