Évaluations des clients Island Park Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Island Park Storage

Cote générale :

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Jesus N.
Évaluation :

Drop off location after hours, so not much feedback

GADDY S. | Expérience générale |
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I had a massive mold issue with the unit that cost me 1000s of dollars.

Victor C.
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Le client n'a pas laissé de commentaire.

Peter K.
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Le client n'a pas laissé de commentaire.

ALEKSEY B.
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Le client n'a pas laissé de commentaire.

Spencer C.
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Le client n'a pas laissé de commentaire.

Jeremy m. | Expérience générale |
Évaluation :

The only suggestion I could make is to give the desk guy some more help. He is being run ragged. Still very friendly and helpful. I only have been there twice in 6 months, but both times were great. Thanks!

JIM Y. | Expérience générale |
Évaluation :

Very friendly and helpful....Thanks for all the help the last couple of years while the son was a student at San Francisco State.

Scott H. | Expérience générale |
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I've never been perfect human being or customer so I really appreciate anybody that can tolerate me as a as a business that client thank you I do appreciate all your business you gave me great service and I really do appreciate it I do know how it Centric I can be so I really really do appreciate you that's his professional I know how to be thank you again

Greg R E. | Expérience générale |
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The guys are professional and helpful. I would recommend this location to anyone in the area that need some extra room or a temporary space while moving. Thanks Guys!!- Greg

Yashvir S.
Évaluation :

Send more people here

Marcus F.
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Nothing

ANDREW C.
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Le client n'a pas laissé de commentaire.

VIVEK M.
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Le client n'a pas laissé de commentaire.

RYAN P.
Évaluation :

Terrible moving service that never showed up and left me hanging having to move everything on my own. I am still being charged for the movers that didn't show up. I also bought insurance just in case which I never do and the Uhaul got broken into and I had over $1500 of stuff stolen. Uhaul said it wasn't their problem. This was awful customer service experience and moving is stressful enough.

Elmisawi H.
Évaluation :

Very bad location don't get that location

JILLIAN FOREST W.
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Customer service was excellent. The two gentlemen I worked with really went above and beyond to make sure I had everything I needed and to accommodate my last-minute rental. Thank you!!

Amy T.
Évaluation :

Maybe have signs for night drop off on where to park

Gregory B.
Évaluation :

Using U-haul was an absolutely awful experience. Honestly I am not sure where to begin. Unfortunately U-haul has a virtual monopoly in this type of business so a thorough review about their beyond sub-standard operations and customer service won't even matter. I will however do what I can to prevent people from using U-hauls services if at all possible.

Gene P.
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Le client n'a pas laissé de commentaire.

MICHELLE K.
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Above and beyond customer service from Nef! THANK YOU!!

Alan Y.
Évaluation :

Pistachio shells in the truck. I was called 2 days before and told my original pickup location was not available even though I reserved weeks in advance. "Manager" that called me had a huge attitude and was not any help.

odioh O.
Évaluation :

Nothing. Everything was excellent.

THERESA D.
Évaluation :

they screwed up my reservation from the beginning not giving me the right truck that I had reserved 3 weeks prior. they put me in a truck with 150,000 miles and no gas. they sent me to a location that was far from where they originally told me. The customer service rep that called me the night before and told me that I was only going to get a 10-foot truck instead of 15 foot that I had reserved called me at 4 pm and a location that I was unfamiliar with. She was rude to me and when I asked what the point of making a reservation she asked me if I wanted the truck or not. Horrible customer service.

Tracy Ann M.
Évaluation :

Location was difficult, lots of construction happening.

Martin G.
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Le client n'a pas laissé de commentaire.

Michael W.
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Mike is awesome ??

MARK W.
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Le client n'a pas laissé de commentaire.

Viktor M.
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Thank you so much for your help!!!

Anhvu P.
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Le client n'a pas laissé de commentaire.

Rami A.
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Le client n'a pas laissé de commentaire.

Vijay B.
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Le client n'a pas laissé de commentaire.

Karen M.
Évaluation :

The service was very good and the staff was exceptionally friendly and helpful. They web helped us move into our storage unit. Will highly recommend this uhaul to my friends.

Michael W.
Évaluation :

Mike is awesome

Sheila J.
Évaluation :

Tomas was smooth with the transaction and would recommend this to my friends.

Michael W.
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Le client n'a pas laissé de commentaire.

LaTanya G.
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Le client n'a pas laissé de commentaire.

Andrew S.
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Le client n'a pas laissé de commentaire.

Luke M.
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Le client n'a pas laissé de commentaire.

Yegor S.
Évaluation :

This location could use a lesson on answering the phone. Called multiple times over two days and never got an answer except the voicemail, which is how i am sure it was the right number. First thought maybe less staff on a Sunday but then same thing happened on Monday.

Benjamin S.
Évaluation :

I was not clear on the fine print and cost me more than expected. Dissatisfied

Michelle P.
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Le client n'a pas laissé de commentaire.

Adam W.
Évaluation :

Fix the rollup door on the trailer, it is a pain to close and latch, and sometimes the latch catches at the top when the door is all the way open (up) and you have to mess with it and pry the latch free. One should not have to work that hard every time you want to open to close and latch the door. Most women could not operate that door!

Kevin K.
Évaluation :

Not really much room for improvement, Everything is very nice, well-kept, and well-maintained. Staff is extremely nice and very polite and courteous. On top of all of that prices are awesome as well. That's why I am rating Island Park storage a 5/5!

Amedee R.
Évaluation :

Still waiting for a refund on a extra day charge.

Eduardo A.
Évaluation :

Nef, the guy that helped me was very friendly and helpful

Gary S.
Évaluation :

Friendly and helpful!

ALEN H.
Évaluation :

Their after hours system is absolutely horrible, I spent 10 pm to 12 pm trying to get a 26 footer truck that was parked in front of another truck and I could not go forward because it was a narrow parking so I had to very slowly back out to not hit the building or the other truck. It took me a while but I did it. Then I noticed the empty gas gauge and the low fuel tank indicator on dash. Customer service was horrible, no one knows what they're doing or saying and very frustrating. The only person who got things going was someone in Arizona and she was my last contact who knew what she was talking about and was able to help otherwise i was ready to call my attorney about this situation.

Cherrish H.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael F.
Évaluation :

Nef at the Treasure Island uhaul was great! The truck, however, was dirty inside and out.

Matthew L.
Évaluation :

Yes but uhaul provided furniture pads stained both a recliner and dresser. We are extremely upset

ERIN S.
Évaluation :

Clean the truck out? It was film of some kind of greasy bbq residue and chunks of charred food like someone moved a grill and didn't clean it out. I had to go to the store and buy a sheet to lay down so I could move my items Not happy

Liang M.
Évaluation :

Not a U-Haul store, a third-party contractor or something like that, so not all U-Haul features are available, but the clerk is nice and thoughtful.

Jonathan B.
Évaluation :

Better advertising and marketing. Treasure Island is easy on and easy off of the Bay Bridge, no tolls for SF side, free parking, and convenient.

Rumen D.
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Le client n'a pas laissé de commentaire.

Kenneth D.
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Le client n'a pas laissé de commentaire.

Yaozhen W. | Réservation |
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Easy to find, It was Saturday, not much people were there. Good service.

Mark P.
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Le client n'a pas laissé de commentaire.

steven H.
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This place saved my butt with a last minute online rreservation (midnight) picking up 12 hrs later. Great customer service from start to finish at this location

Anton P. | Réservation |
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The unit I reserved was available, person who helped me with all the documents was very nice and friendly.

MANUEL T.
Évaluation :

Good service

Rashida C.
Évaluation :

I received a receipt saying I owed $434 which is a big difference from $38 I called corporate to show the pictures of the dashboard because they said I drove 331 miles which is impossible if I only had the truck for 3 hours. Thank god I took pictures.

Todd W. | Réservation |
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Very easy to work with these people.

Todd W.
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Le client n'a pas laissé de commentaire.

MIKE W.
Évaluation :

Awesome place!!

Jeffrey M.
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Excellent customer service.

Luke M.
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Le client n'a pas laissé de commentaire.

Julio A.
Évaluation :

They charged me fuel even though I have pictures of the dashboard showing the same level of gas when I picked up and drop off but the guy at the office he didn't even bother to try to fix my bill he said I need to call U-HAUL

David L.
Évaluation :

Le client n'a pas laissé de commentaire.

MIKE W.
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Le client n'a pas laissé de commentaire.

Yash S.
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Le client n'a pas laissé de commentaire.

Jeffrey M. | Réservation |
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Fine.

Michelle R.
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Le client n'a pas laissé de commentaire.

Shane P.
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Le client n'a pas laissé de commentaire.

Wensen W. | Réservation |
Évaluation :

Cancel the booking after a schedule conflict

Tamara M.
Évaluation :

Neff is awesome he a great help I definitely give you 5 star rating!!

Yauheni P.
Évaluation :

Special thanks to Mike, who estimated my trip with 99% accuracy and explained everything clear and professional. Great Service.

Yulianto L.
Évaluation :

I made reservation for a location in Daly City, but was then directed to Angel Island which is pretty distance from my house. Picking up the truck was challenging and come back from there was a nightmare because I ended up sitting in traffic, hence missed my appointment with my agent to pick up my keys for my new house. On top of that I had to pay $25 to uber to the pick up location. It was a rough morning.

Luke M.
Évaluation :

Le client n'a pas laissé de commentaire.

MIKE W.
Évaluation :

Awesome Experience

Harold K. | Réservation |
Évaluation :

Every staffs were so friendly and kind, but only thing was that the storage were locked when it was reserved for me to move in.

Steven H.
Évaluation :

We were originally set to pick up here:U-Haul of Oakland 5330 International Bl Oakland, CA 94601 We got a call on 1/25 a.m. telling us that the pick up spot was moved to somewhere near Candlestick Park...way too far to drive from our Oakland location. After a call to Uhaul, we were able to have pick up moved to Treasure Island, which was "less inconvenient" for us. Not sure what value an advance reservation was when we were told that we couldn't pick up the trailer per the terms of our reservation.

CHRISTOPHER K. | Expérience générale |
Évaluation :

Reasonable value for cost especially compared to San Francisco prices. Rain water did leak in. Door was very difficult to open and close. Main gate to area was usually unlocked. Unit was never numbere

Ken K. | Réservation |
Évaluation :

smooth and painless transaction. nice unit. Helpful staff. 24hr. access. so far everything is great.

Mike W.
Évaluation :

Awesome clean equipment.

Jasmine Lee B. | Expérience générale |
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Good drive up storage. Office staff were very helpful

Heungsik H. | Expérience générale |
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Everything is Excellent

Pedro D. | Expérience générale |
Évaluation :

Never had single issue. And they are a very helpful and friendly staff

Eric J. | Expérience générale |
Évaluation :

No issues, we just needed temporary storage and this was a great option.

Sergiy L.
Évaluation :

great place, very helpful guys!

Eric W. | Réservation |
Évaluation :

none

ARIANA D. | Expérience générale |
Évaluation :

Great storage! Very safe and easy to work with! Paulo was super helpful!

Cesar G.
Évaluation :

Le client n'a pas laissé de commentaire.

Orpheus D.
Évaluation :

Not send me to a location that cannot perform a vehicle inspection to rent the trailer. I had to drive to 3 other location before someone would actually "inspect" my truck before returning back to the site to pick up the trailer. The inspection took 30secs to confirm i have a hitch and wiring. I wasted 1.5 hours running around to pick up one trailer.

ALAIN B. | Expérience générale |
Évaluation :

Best storage unit I have ever had.

Giampiero R.
Évaluation :

They stole my money by overcharging the miles I made, since I left it during the night and I couldn't get a receipt right away. Worst experience ever.

Alexander N.
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The service was good. It was easy location to find. The trailer worked well but was dirty when I picked it up.

vic M.
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Le client n'a pas laissé de commentaire.

Mike W.
Évaluation :

Awesome location between oakland and SF. Clean facility and helpful staff, Thanks Pavlo and Dima

Memoona J. | Expérience générale |
Évaluation :

Nice experience over all.

Aspen M.
Évaluation :

The Staff was rude and unfriendly. I was also charged twice, from the website and in-store, I also did not receive the product purchased for my move.

Allen S.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott S. | Réservation |
Évaluation :

Did not utilize

Robert B.
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Le client n'a pas laissé de commentaire.

Christopher M. | Réservation |
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Nice folks.

LAURA R. | Expérience générale |
Évaluation :

Thank you for not increasing my rent every few months, like many storage units do in San Francisco! I'm an artist and it was lovely to store my sculpture safely without someone milking me for more $

James L. | Expérience générale |
Évaluation :

The man who runs the place Mike is helpful and easy to deal with. The daytime/evening security is fantastic. The two gentleman who run the counter are beyond difficult and Show nothing but attitude.

Nancy I. | Expérience générale |
Évaluation :

Staff were professional and friendly, and made things easy for me.

MIKE W.
Évaluation :

Awesome Customer Service!!! In and out of the office in less the 15 minutes and also purchased some cheap boxes!!! Thank's Guys!!

Miguel R.
Évaluation :

The vehicle I requested was unavailable. I was overcharged for miles.

Gabriel S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristopher H.
Évaluation :

Le client n'a pas laissé de commentaire.

Vida May K. | Réservation |
Évaluation :

Great service! I was running late & needed to get my items into a unit. I got to the facility just as it got to closing time, but Pavlov was very accommodating and helped me with reserving a space.

Mark B. | Expérience générale |
Évaluation :

n/a

Beau G.
Évaluation :

I didn't catch the representative's name but it was seriously unparalleled customer service.

Cymone M. | Expérience générale |
Évaluation :

Island Park is extremely affordable and accessible!

Moira N.
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis H. | Expérience générale |
Évaluation :

Thank you for your professionalism and 24 hour convient access, a great and rare find. Would certainly use your facilities again and most likely soon.

Mark T.
Évaluation :

Le client n'a pas laissé de commentaire.

lucila T.
Évaluation :

Mike was friendly, helpful and made it an easy process.

Anne S.
Évaluation :

My reservation was originally set for a location near downtown San Francisco, but my pickup spot was moved to another location on the day before my move. The change of location cost me significant time and money on the day I was moving, and the confirmation email showed incorrect/misleading information about the locations's hours of operation. The new location on Treasure Island was not easily accessible by public transportation, which is how most people in SF get around. I had to take a Lyft, which cost me $30 more than I planned to spend. I chose U-Haul because of the cost and convenience, and ended up disappointed in both areas. I reserved the truck for 8:00am, and the confirmation email I received confirmed that my order was for 8:00am. However, the new location did not open until 9:00am that day, so I had to wait alone, outside a remote location for an hour until an employee showed up. The staff person was helpful.

Yasemin S.
Évaluation :

Le client n'a pas laissé de commentaire.

Derik H.
Évaluation :

The staff at Island Park Storage are great people and very nice. The truck did have a low tire on the rear wheel at 30 psi, which is less than half the recommended pressure of 70 psi posted on the truck and tire. I had to put air in the tire to make sure it was safe. Other than that it was fine.

Glenn S.
Évaluation :

Le client n'a pas laissé de commentaire.

NOLAN S.
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Le client n'a pas laissé de commentaire.

MARILYNN F.
Évaluation :

Le client n'a pas laissé de commentaire.

Rocky Z.
Évaluation :

I did a drop off and pick up from this location within one week. Everything was straight forward with the key drop off and pickup, no complaints. The big issue is with the online booking service for UHaul. During my pick-up I was stuck in a 20-minute confirmation loop with the self-service app. Finally the rep on the other line told me that they did not have any of my information regard this order despite me using the link from my CONFIRMATION EMAIL to do the truck pickup. Luckily I had my laptop with me and used wireless tethering to re-enter ALL of my order details for the second time just to check the truck out. The mobile site/app are so poorly done that I doubt I would've been able to figure this out if I hadn't had my laptop and tethering service from my phone. Someone less tech saavy/patient would've just given up on the whole reservation... Just awful

Ahmad A.
Évaluation :

Le client n'a pas laissé de commentaire.

ARTURO M.
Évaluation :

Great customer service

JORDAN H.
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Le client n'a pas laissé de commentaire.

AYANNA H. | Premières impressions |
Évaluation :

The 2x3 storage unit was exactly what size I needed!

KENNETH T. | Premières impressions |
Évaluation :

helpful staff. parking space for car storage was in OK condition

Non reviews have been submitted for this location.

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