Le client n'a pas laissé de commentaire.Ray B.
Customer Reviews for Island Park Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
San Francisco, CA 94130
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was about average. The truck was dirty on the outside, clean enough inside.JOSEPH T.
Le client n'a pas laissé de commentaire.Miguel R.
Le client n'a pas laissé de commentaire.Craig C.
dropped off truck on sunday with the key drop. It prompted me to use the uhaul.com/share url, but the site didn;'t loadmaarten T.
Excellent customer service, friendly and attentive.Steve B.
Still waiting for my receipt!Ether H.
Service was excellent!John K.
The Uhaul rental location was fine, but way out of the way. Treasure Island is a strange place to have a uhaul rental business as it is not close to anything. My biggest upset is with the Uhaul company. My reservation was changed twice! I live in Novato, Ca far from Treasure Island. I initially reserved a Uhaul trailer at a business near my home in Novato. Then the reservation was changed to San Rafael, CA shortly later. This was OK as it is15-20 minutes from my home. But 2 days before pickup, Uhaul moved my reservation to Treasure Island not allowing me enough time to find another trailer from a different rental company. I had to drive over 2 bridges to pick up this trailer and pay 2 bridge tolls. It took me 45 minutes to drive to Treasure Island and 90 minutes back - for both pickup and return. I had called Uhaul's customer service on Thursday, 07/28 to try to get my reservation changed but was told by a representative named Beth (in Santa Rosa) that Treasure Island was the only place that the trailer was available. But was told that Uhaul would waive the one-way return fee so I could return the trailer locally as (I was told) that since my rental way in-town, they should have never moved it. When I called on 08/01 to confirm this (as I was told by Beth that changes to my reservation could not occur until after I picked up the trailer), I was told by another representative (out of the Roseville customer service office) that a Bay Area Uhaul manager would call me to discuss. I never received a call and had to call back Uhaul's customer service. I was then told that it was doubtful that Beth told me this and that I could not return the trailer locally without the one-way fee. UHAUL'S CUSTOMER SERVICE IS AWFUL. I don't blame the agents, but the whole system. I will avoid ever using Uhaul again and will try to tell everyone I know. Just because you make a reservation, it provides no guarantee. How do you run a company this way?Jim H.
Le client n'a pas laissé de commentaire.James W. | Expérience générale
Clean it outWen Xian K.
Actually have equipment available at the locations it's reserved atCameron T.
Le client n'a pas laissé de commentaire.Kirin M.
Le client n'a pas laissé de commentaire.Gordan R.
The location was 40 minutes from my home in an area difficult to access. And I needed. $30 Uber ride to get back home. I asked for a drop off near my residence and didn't receive it. Very poor serviceDan B.
The staff is super helpful and very friendly.Simon B. | Expérience générale
Le client n'a pas laissé de commentaire.Hanna K.
The team at Island Park Storage/UHaul on Treasure Island rock! The price for my storage space was reasonable; the facility was clean & secure, the access hours pretty good. The staff (Nef, Mike, Tomas) are helpful, friendly & professional & most importantly, worked with me when my payment checks failed to materialize on time due to Post Office delivery issues. I highly recommend island Park Storage for your storage needs.Lori H. | Expérience générale
Service person was very nice. However, I found that the equipment itself was left dirty (didn't realize it till I got home). I had to sweep out a considerable amount of dirt, and scrub out several nasty blotches of who-knows-what? that had gotten crusted on the floor and walls. It was some kind of thick, pasty substance that had dried, and only came off with a fair amount of scrubbing. The equipment was also in a pretty shabby state -- graphics on the exterior peeling off and dents on the wheel well. Time to retire that trailer for a newer model. As for the location, too far and remote from where I live (middle of nowhere Treasure Island, 55 miles from where I live down the peninsula. This tacked on an 2+ hours to pick it up, and 2+ hrs again to drop it off, with both of those trips coming at the beginning and end of long days of packing, driving, etc. It's EXTREMELY annoying that Uhaul does not have a better system for managing its inventory. The location we make the reservation at needs to be the same location we pick up. You need to fix this.Kristopher H.
No gas stations on the Island where drop off occurs. It's just inconvenient because you are required to fill up the gas to the level that you purchased that item with. When there are no gas stations fill up your vehicle, it just becomes a little inconvenient. It's not U-Haulâ€˜s fault but it is what it is.Jovita H.
Friendly, helpful staff. Needs new computer that works though, checking in took a long time because of tech issues.Rachel L.
The truck was still dirty from the previous renter, with dead bugs on the entire front of the truck. Also, the truck console between the two people (where the engine is) was VERY hot. It almost burned my passenger's legs and was very hot on my legs as well. Luckily, I was wearing jeans, but my friend had shorts on and we had to stop a few times because it became unbearably hot on his legs.DANIEL M.
Le client n'a pas laissé de commentaire.Anthony W.
The rep did an EXCELLENT QUICK JOB! I WAS N AND OUT IN ABOUT 10 MINStiffany J.
Excellent customer serviceJohn V.
Le client n'a pas laissé de commentaire.Ramin M.
Check engine light turned on within 10 miles and this location was not helpful in resolving the issue. Truck was given to me with cut fuel lines requiring an emergency truck change the next morning. Fleet is clearly not thoroughly inspected or maintained.SAMANTHA E.
Le client n'a pas laissé de commentaire.Barklee S.
The people at this location are rude and have zero customer service. I arrived early which was planned and discussed. When I arrived there was no one there at the location. As any normal person would do I tried to open the door to see if anyone might be inside and found the door locked. I then called the number on the door and a very rude and I mean rude man answered the phone. He was no help and accused me of trying to break into the building. I was offended at the comment. What was odd was I called two numbers on my check in sheet and he answered both line each time quote he would say are you going to call me all day and would hang up on me. This costed me over an hour of time . Avoid pick up at this location frankly it unbelievable that I haul is represented like this. On top of it all the truck was dirty and had 29 miles of gas in it.William R.
Le client n'a pas laissé de commentaire.MELANIE J.
Le client n'a pas laissé de commentaire.Wesley F.
Le client n'a pas laissé de commentaire.ERIC A. | Expérience générale
When calling this location, each person I contacted was informative, helpful, and friendly. It was a convenient and quick process picking up and hitching the trailer to my vehicle. The trailer was in good working condition, however, the interior was not clean and a black residue covered anything that touched the walls and floors.JordanKiva M.
Le client n'a pas laissé de commentaire.Sheila H.
Le client n'a pas laissé de commentaire.chuck F.
Le client n'a pas laissé de commentaire.Yanet S.
- great people excellent service!CLEBER A.
Hard to get location. One of the front tires was lower in air.Martin A.
Le client n'a pas laissé de commentaire.Warren-Elmo M.
Le client n'a pas laissé de commentaire.David E.
Rental blankets were not in the rear of the uhaul.Emma M.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.Oscar D.
Trucks interior and exterior was filthy dirty and smelled of body odor.MONICA A.
My unit was broken into and a bicycle, a big metal box and two suitcases were stolen, apparently months ago. However at that time, before even the move to the new location, nobody informed me and I had to find out myself when I came to beckon my belongings after a five year absence that the staff had just locked the unit zith a Master lock, but apparently did not think I needed to know about what happened there (qI was told some crack heads had apparently stolen items from several storage units at the time before they were discovered and kicked out. Also most of my clothing was damaged from the humidity hat had infiltrated from below, the hole wooden floor of the unit was still wet and I had to discard books and clothes, blankets and even leather clothes due to he damage by moisture and mildew.PETER G. | Expérience générale
I'm not sure if there were security cameras on my conex box, but I think overall security was good, and there were no issues. I didn't like having my unit moved several times over the last couple years but I think I understand that was out of your control. Overall Mike took good care of me and was great to work with when I had issues...Todd S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael M.
Tomas and Nef are fantastic. Always love going here for fast and friendly serviceMICHAEL W.
Le client n'a pas laissé de commentaire.Edward C.
Easy going and very helpful staffPETER S. | Expérience générale
Great service and friendly staffJudith T.
It was super easy. The guy working there was really nice. He helped me catch the bus which I really appreciated. It was very fast and easy to drop the car off with him. I would use the location again.Luke G.
Staff was professional and equipment was as expected. I could've used a padlock and an explanation of the tow feature. It's always nice not to deal with a pushy sales person, but these were things I had failed to think of and the shared consideration would've helped amidst my rush to move my stuff.Benjamin D.
Le client n'a pas laissé de commentaire.Stacy P.
Todo muy bienWILLY C.
There was nobody at the location and when I tried to check in the truck online the service did not work, so I had to just leave the truck there and call back and hope everything went ok.Nicholas S.
Le client n'a pas laissé de commentaire.james M.
Le client n'a pas laissé de commentaire.Michael P. | Expérience générale
Le client n'a pas laissé de commentaire.Sylvia V.
Best storage unit I've ever rented, excellent staff and great experience all togetherJacob B. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald A.
Container leaked water all over my furniture and ruined what I paid 4 months rent to storeEVAN K. | Expérience générale
Island Storage is great. They took wonderful care of me and were always available whenever I needed to get in touch.Len L. | Expérience générale
Le client n'a pas laissé de commentaire.Frank T.
Thomas was great!!Randy F.
Le client n'a pas laissé de commentaire.SAMUEL P.
Such a great location! Went there for 5 years while living across the bay and it was so convenient!Linzy G. | Expérience générale
I love the folks at Island Park Storage. The staff is top notch, and I was able to get help from the security to open the outdoor storage container when I had trouble with it. The storage container itself leaked a bit on my stuff and the boxes I had wrapped in plastic fared better than the ones I didn't. There was one of my items that developed a fungus mildew also. So if you want the best run and least expensive place, but can pack your stuff in plastic, this is a good place.There is no lighting inside the containers.barbara p. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy M. | Expérience générale
Mike is a great guy there. Highly recommend him.Jerry C. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher A. | Expérience générale
Mike is very nice and knows how to run the facility he was very helpful in every way.Alex A. | Expérience générale
Good storage ！really safeshumei y. | Expérience générale
Pick up process was smooth and the self-check in directions were clear. One thing that could be improved is that I had to check in at the location of Avenue H, but the truck was actually parked down the street on Avenue D. My GPS wouldn't let me start until I was in front of H, nowhere near the Uhual. It was confusing at first, but we figured it out.Catherine D.
Le client n'a pas laissé de commentaire.jian zan W.
Excellent service! Kudos to Nef for going above and beyond to provide such service!Fernando M.
The cats in the office are kind, compassionate, and maybe a little bit over worked, but such is life in the Bay Area. Despite this possibility, they maintain real kindness and amazing customer service. They deserve vacations and massages, courtesy of whomever owns the joint. Thank you so much for everything!Crystal W. | Expérience générale
The young man helping me was very friendly and helpful. When I brought it back after dark, the security guard helped me figure out how to release the hitch after doing his job and making sure I wasn't robbing the lot.James M.
The man I spoke with on the phone derided me for showing up late to returning the trailer. His customer service skills were so poor he made me cry. Moving your life is hard enough, having a team member actually make you CRY for not making it in time is POOR customer service.Carla S.
The staff at "Island Park Storage" (U-Haul on Treasure Island, San Francisco, CA) are the true winners. All my experiences with them--and I have used their services many times--have shown them to be exceptionally friendly, helpful, and professional. And the storage charges are quite reasonable. I highly recommend.Debra C. | Expérience générale
Le client n'a pas laissé de commentaire.Rich P. | Expérience générale
I truly appreciate your help with my storage needs. Your staff has been great through the years. Thank you so much for your services. Pamela Sunshine SimpsonPAMELA S. | Expérience générale
We stored our Airstream Sprinter here fir about a year (we bought a house with storage so moved out). The staff is very friendly and helpful. Security is great…gated with video and guards. Very pleased.Gregg A. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel S.
Get this location for yr need on movingROBERT P.
A lot of slow traffic due to island construction. But on the plus side, the city views are incredibleSally B.
Unfortunately after I turn on the AC a little later; the cigarette smoke smell heavily filled inside and didn't go away entire trip. I did more stops to try to refresh the air as made me cough whole road as allergies. It was a rough trip as result.Volkan K.
I still haven't received my deposit or a receipt. Even though I was told I would be getting it backEilean P. | Expérience générale
Le client n'a pas laissé de commentaire.Grace L. | Expérience générale
I did not receive the hand cart I paid for.Matthew H.
Nothingâ€”-Very good and welcoming staff I will recommend to family and friends.LORRAINE W.
Le client n'a pas laissé de commentaire.Amanda B. | Expérience générale
Le client n'a pas laissé de commentaire.Gil P.
Le client n'a pas laissé de commentaire.David O.
The team has been super helpful and has great communication. Will be returning, should I ever need to rent another unit.Anthony P. | Expérience générale
The staff here went above and beyond to help me through an otherwise stressful reservation process. They really did an awesome job in communicating over the phone and in person to made sure that my concerns were addressed in a timely fashion. I was super impressed with the stellar customer service here!ADRIANA O.
It's a good location.UDAY H.
Nef was very helpfulPAUL T.
Le client n'a pas laissé de commentaire.ARIEL K.
Le client n'a pas laissé de commentaire.Owen S.
I've been using a small storage unit for many years here. No problems except security is not very tight. Some of the units can be opened with a screwdriver. However, I never got any security incident.ALEKSANDAR R. | Expérience générale
We ordered a pickup in San RAfael which is closest to our home. The night before pickup we were told that we had to pick up on Treasure Island which was not at all convenient.Donna R.
Le client n'a pas laissé de commentaire.Jonathan O.
Le client n'a pas laissé de commentaire.Maytenya G. | Expérience générale
Le client n'a pas laissé de commentaire.TOMASZ S.
Le client n'a pas laissé de commentaire.Adam F.
Le client n'a pas laissé de commentaire.JOSE O.
The price has skyrocketed this year as compared to last year. So expensive! Also, last year Uhaul had given me extra miles as a courtesy. This year, however, I was denied any extra miles. This gave us a bit of stress. A truck was unavailable at my 2 preferred locations. So we had to drive further to retrieve the truck than we had originally planned.Kalbert W.
The guy who helped us was great!!Paul S.
Le client n'a pas laissé de commentaire.Bao T.
Terribly inconvenient location on Treasure Island. The Uhaul stalled several times which made it impossible for me to put gas into it for fear of breaking down. The rental place closed earlier than was listed and then had the gall to charge me double for the rental because of the inconvenience they caused. Might be the last time I ever use Uhaul, if something is not remedied.Colton G.
the staff was very friendly and helpful.Johnny B.
Le client n'a pas laissé de commentaire.Mike T. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES A.
#1 and 2 not fair to use in this case. The space was on dirt, and seemed like a junk yard. BUT, facility was convenient to SF, price below competition, and staff helpful. So we knew the condition when we chose to store our campervan. I have recommended the Park and advised of the conditions. This was a good solution for the shorterm.Elizabeth Mary D. | Expérience générale
People were honestly great. I'd gotten sent from Hayward to San Jose because no one wanted to rent a truck one way. The treasure island folks were so helpful.NOAH R.
Le client n'a pas laissé de commentaire.DEREK P. | Expérience générale
Le client n'a pas laissé de commentaire.ALEXIS N.
A bit tricky to get to, but only because of the ongoing construction on Treasure Island. It was actually quicker to get to than some of my alternatives in the East Bay. Very efficient and professional staff.MICHAEL K.
Le client n'a pas laissé de commentaire.ALESSANDRO S.
Closed on Sundays. Returns on Sunday's are sketchy.Rhomel N.
Le client n'a pas laissé de commentaire.Marco M.
Worst experience ever. Spoke to the person Neff and was offered additional time to return the trailer outside of normal business hours to avoid bay bridge rush hour traffic. After speaking with agent twice I was told after the fact that I would be billed additional day. I will never rent from this facility ever again.Tim C.
Le client n'a pas laissé de commentaire.Benson Y.
Great service, favorite location to rentAleksey B.
Customer service employee was super friendly, knowledgeable, great communication skills, and did a fantastic job juggling multiple customers at once.Carey L.
Le client n'a pas laissé de commentaire.Daniel T.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Fariba Z.
Tell people there's no gas stations on this island!! So we had to drive back to San Francisco to get more gas, which adds on to the mileage of the truck. Why were there no drop off locations in San Francisco?JEFFREY B.
Great place, perfect for my situation.Kevin Eugene A. | Expérience générale
No issues, solid service: some employees are willing to go above and beyond to ensure your satisfaction is guaranteed. Large carts in warehouse are very useful for taking things in and out of storage. Competitive pricing, timely access and convenient location near bus stops.Sunder I. | Expérience générale
Seven years good service here, thank you!CHRIS G. | Expérience générale
Le client n'a pas laissé de commentaire.Byron Dourglas W. | Expérience générale
Le client n'a pas laissé de commentaire.Isaac K. | Expérience générale
Incredibly helpful and friendly staff! Would use and recommend again!Scott B. | Expérience générale
My furniture was molded and covered in dirt. If you don't want all of your items completely destroyed, and to deal with an unhelpful staff - find another place. Quickly. I'm actually putting together a review for my YouTube channel - I have 2Million plus followers on social media. I'm going to be showing my exact experience in the next weeks as I document the condition of ALL of my belongings.TORI T. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID J. | Expérience générale
10/10. They deliver exactly what they promise, and with a smile! The staff is wonderful, totally transparent and honest, the location is very secure, and I'm very glad I did business with them! I would rent there again in a heartbeat. Bravo and thanks! But there's a reason it's 40 % less expensive than many other facilities. There are three downsides to this facility. First, that you can enter and leave 24/7 as most other facilities have. There is a very friendly security guard available 24/7 who comes and unlocks the facility for you, then you drive to your unit. This takes a few minutes of course. The guards are extremely nice! They move as fast as they can! But you should factor that in to your choice. Second, you're renting a shipping container. It takes 5 minutes to open, it's not roll in/roll out, and it's a scant 8 feet wide. garage-style units take seconds to open, are flush with the ground, and 2 feet wider. A car does fit in the container, but just barely! Third, it's on Treasure Island. Which is often difficult to get to, with stop and go traffic on US 80. On the plus side, if you're coming from the West, there is no toll to get there or to drive back. From the East Bay, you will pay the Bay Bridge toll every time you visit by car. I understand you can walk or bike from Oakland to the island at no coast, but I've never done it. So in sum, a terrific place with terrific people, but you get what you pay for.Scott W. | Expérience générale
Le client n'a pas laissé de commentaire.Jaybee V. | Expérience générale
I had a massive mold issue with the unit that cost me 1000s of dollars.GADDY S. | Expérience générale
The only suggestion I could make is to give the desk guy some more help. He is being run ragged. Still very friendly and helpful. I only have been there twice in 6 months, but both times were great. Merci!Jeremy m. | Expérience générale
Very friendly and helpful....Thanks for all the help the last couple of years while the son was a student at San Francisco State.JIM Y. | Expérience générale
I've never been perfect human being or customer so I really appreciate anybody that can tolerate me as a as a business that client thank you I do appreciate all your business you gave me great service and I really do appreciate it I do know how it Centric I can be so I really really do appreciate you that's his professional I know how to be thank you againScott H. | Expérience générale
The guys are professional and helpful. I would recommend this location to anyone in the area that need some extra room or a temporary space while moving. Thanks Guys!!- GregGreg R E. | Expérience générale
Easy to find, It was Saturday, not much people were there. Good service.Yaozhen W. | Réservation
The unit I reserved was available, person who helped me with all the documents was very nice and friendly.Anton P. | Réservation
Very easy to work with these people.Todd W. | Réservation
Fine.Jeffrey M. | Réservation
Cancel the booking after a schedule conflictWensen W. | Réservation
Every staffs were so friendly and kind, but only thing was that the storage were locked when it was reserved for me to move in.Harold K. | Réservation
Reasonable value for cost especially compared to San Francisco prices. Rain water did leak in. Door was very difficult to open and close. Main gate to area was usually unlocked. Unit was never numbereCHRISTOPHER K. | Expérience générale
smooth and painless transaction. nice unit. Helpful staff. 24hr. access. so far everything is great.Ken K. | Réservation
Good drive up storage. Office staff were very helpfulJasmine Lee B. | Expérience générale
Everything is ExcellentHeungsik H. | Expérience générale
Never had single issue. And they are a very helpful and friendly staffPedro D. | Expérience générale
No issues, we just needed temporary storage and this was a great option.Eric J. | Expérience générale
noneEric W. | Réservation
Great storage! Very safe and easy to work with! Paulo was super helpful!ARIANA D. | Expérience générale
Best storage unit I have ever had.ALAIN B. | Expérience générale
Nice experience over all.Memoona J. | Expérience générale
Did not utilizeScott S. | Réservation
Nice folks.Christopher M. | Réservation
Thank you for not increasing my rent every few months, like many storage units do in San Francisco! I'm an artist and it was lovely to store my sculpture safely without someone milking me for more $LAURA R. | Expérience générale
The man who runs the place Mike is helpful and easy to deal with. The daytime/evening security is fantastic. The two gentleman who run the counter are beyond difficult and Show nothing but attitude.James L. | Expérience générale
Staff were professional and friendly, and made things easy for me.Nancy I. | Expérience générale
Great service! I was running late & needed to get my items into a unit. I got to the facility just as it got to closing time, but Pavlov was very accommodating and helped me with reserving a space.Vida May K. | Réservation
s/oMark B. | Expérience générale
Island Park is extremely affordable and accessible!Cymone M. | Expérience générale
Thank you for your professionalism and 24 hour convient access, a great and rare find. Would certainly use your facilities again and most likely soon.Dennis H. | Expérience générale
The storage facility is great, but it is a maze of storage units, which might mean that you`ll to carry your stuff through it. They do provide trolleys which you can use.Privacy R. | Premières impressions
The 2x3 storage unit was exactly what size I needed!AYANNA H. | Premières impressions
Ive tried many storage facilities in the past. Yet island park storage have exceeded my expectations thus far. Everyone has been real polite, and helpful with exceptional customer service.Privacy R. | Premières impressions
helpful staff. parking space for car storage was in OK conditionKENNETH T. | Premières impressions
He quoted us $46 upfront AND another $46 for a security deposit, refused to honor the uhaul price quote of $6,95 today, $46 @ end of month - told us to complain to UHAUL about false advertising.Privacy R. | Premières impressions
Service was excellent, facility is sketchyPrivacy R. | Premières impressions
Very accommodating people. They solved a difficult situation for me. ThanksPrivacy R. | Premières impressions
I was told upon arrival that my reservation had been purged by the system. Almost not coolPrivacy R. | Premières impressions
The storage unit seems to be very safe and secure. There was miscommunication at the front desk when we dropped off our trailer however that was quickly resolved.Privacy R. | Premières impressions
Mike was very helpful and worked with me on my move in date and even received some shipped boxes and put them safely away in my storage unit. I would recommend Island Park to anyone.Privacy R. | Premières impressions
unit not available so i got better unit for same $ for the other unit. i am very happy.Privacy R. | Premières impressions
YayPrivacy R. | Premières impressions
The latch was stuck but the rep had a flashlight to bang it open. Everything else went well.Privacy R. | Premières impressions
The map on uhaul website showed the storage in a different location than it was. We had to cancel and get a closer facilityPrivacy R. | Premières impressions
I did not land up using this facility. But i really appreciate there assitance over phone.Privacy R. | Premières impressions
Very friendly and accommodating. Thank you AlexPrivacy R. | Premières impressions
Reservation has changed due to my schedule. Facility has been excellent dealing with me and working with my scheduling changes.Privacy R. | Premières impressions