Hard to get location. One of the front tires was lower in air.
Martin A.
Customer Reviews for Island Park Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rental blankets were not in the rear of the uhaul.
Emma M.Trucks interior and exterior was filthy dirty and smelled of body odor.
MONICA A.My unit was broken into and a bicycle, a big metal box and two suitcases were stolen, apparently months ago. However at that time, before even the move to the new location, nobody informed me and I had to find out myself when I came to beckon my belongings after a five year absence that the staff had just locked the unit zith a Master lock, but apparently did not think I needed to know about what happened there (qI was told some crack heads had apparently stolen items from several storage units at the time before they were discovered and kicked out. Also most of my clothing was damaged from the humidity hat had infiltrated from below, the hole wooden floor of the unit was still wet and I had to discard books and clothes, blankets and even leather clothes due to he damage by moisture and mildew.
PETER G. | Expérience généraleI'm not sure if there were security cameras on my conex box, but I think overall security was good, and there were no issues. I didn't like having my unit moved several times over the last couple years but I think I understand that was out of your control. Overall Mike took good care of me and was great to work with when I had issues...
Todd S. | Expérience généraleTomas and Nef are fantastic. Always love going here for fast and friendly service
MICHAEL W.Easy going and very helpful staff
PETER S. | Expérience généraleGreat service and friendly staff
Judith T.It was super easy. The guy working there was really nice. He helped me catch the bus which I really appreciated. It was very fast and easy to drop the car off with him. I would use the location again.
Luke G.Staff was professional and equipment was as expected. I could've used a padlock and an explanation of the tow feature. It's always nice not to deal with a pushy sales person, but these were things I had failed to think of and the shared consideration would've helped amidst my rush to move my stuff.
Benjamin D.Todo muy bien
WILLY C.There was nobody at the location and when I tried to check in the truck online the service did not work, so I had to just leave the truck there and call back and hope everything went ok.
Nicholas S.Best storage unit I've ever rented, excellent staff and great experience all together
Jacob B. | Expérience généraleContainer leaked water all over my furniture and ruined what I paid 4 months rent to store
EVAN K. | Expérience généraleIsland Storage is great. They took wonderful care of me and were always available whenever I needed to get in touch.
Len L. | Expérience généraleThomas was great!!
Randy F.Such a great location! Went there for 5 years while living across the bay and it was so convenient!
Linzy G. | Expérience généraleI love the folks at Island Park Storage. The staff is top notch, and I was able to get help from the security to open the outdoor storage container when I had trouble with it. The storage container itself leaked a bit on my stuff and the boxes I had wrapped in plastic fared better than the ones I didn't. There was one of my items that developed a fungus mildew also. So if you want the best run and least expensive place, but can pack your stuff in plastic, this is a good place.There is no lighting inside the containers.
barbara p. | Expérience généraleMike is a great guy there. Highly recommend him.
Jerry C. | Expérience généraleMike is very nice and knows how to run the facility he was very helpful in every way.
Alex A. | Expérience généraleGood storage ！really safe
shumei y. | Expérience généralePick up process was smooth and the self-check in directions were clear. One thing that could be improved is that I had to check in at the location of Avenue H, but the truck was actually parked down the street on Avenue D. My GPS wouldn't let me start until I was in front of H, nowhere near the Uhual. It was confusing at first, but we figured it out.
Catherine D.Excellent service! Kudos to Nef for going above and beyond to provide such service!
Fernando M.The cats in the office are kind, compassionate, and maybe a little bit over worked, but such is life in the Bay Area. Despite this possibility, they maintain real kindness and amazing customer service. They deserve vacations and massages, courtesy of whomever owns the joint. Thank you so much for everything!
Crystal W. | Expérience généraleThe young man helping me was very friendly and helpful. When I brought it back after dark, the security guard helped me figure out how to release the hitch after doing his job and making sure I wasn't robbing the lot.
James M.The man I spoke with on the phone derided me for showing up late to returning the trailer. His customer service skills were so poor he made me cry. Moving your life is hard enough, having a team member actually make you CRY for not making it in time is POOR customer service.
Carla S.The staff at "Island Park Storage" (U-Haul on Treasure Island, San Francisco, CA) are the true winners. All my experiences with them--and I have used their services many times--have shown them to be exceptionally friendly, helpful, and professional. And the storage charges are quite reasonable. I highly recommend.
Debra C. | Expérience généraleI truly appreciate your help with my storage needs. Your staff has been great through the years. Thank you so much for your services. Pamela Sunshine Simpson
PAMELA S. | Expérience généraleWe stored our Airstream Sprinter here fir about a year (we bought a house with storage so moved out). The staff is very friendly and helpful. Security is great…gated with video and guards. Very pleased.
Gregg A. | Expérience généraleGet this location for yr need on moving
ROBERT P.A lot of slow traffic due to island construction. But on the plus side, the city views are incredible
Sally B.Unfortunately after I turn on the AC a little later; the cigarette smoke smell heavily filled inside and didn't go away entire trip. I did more stops to try to refresh the air as made me cough whole road as allergies. It was a rough trip as result.
Volkan K.I still haven't received my deposit or a receipt. Even though I was told I would be getting it back
Eilean P. | Expérience généraleI did not receive the hand cart I paid for.
Matthew H.Nothing—-Very good and welcoming staff I will recommend to family and friends.
LORRAINE W.The team has been super helpful and has great communication. Will be returning, should I ever need to rent another unit.
Anthony P. | Expérience généraleThe staff here went above and beyond to help me through an otherwise stressful reservation process. They really did an awesome job in communicating over the phone and in person to made sure that my concerns were addressed in a timely fashion. I was super impressed with the stellar customer service here!
ADRIANA O.It's a good location.
UDAY H.Nef was very helpful
PAUL T.I've been using a small storage unit for many years here. No problems except security is not very tight. Some of the units can be opened with a screwdriver. However, I never got any security incident.
ALEKSANDAR R. | Expérience généraleWe ordered a pickup in San RAfael which is closest to our home. The night before pickup we were told that we had to pick up on Treasure Island which was not at all convenient.
Donna R.The price has skyrocketed this year as compared to last year. So expensive! Also, last year Uhaul had given me extra miles as a courtesy. This year, however, I was denied any extra miles. This gave us a bit of stress. A truck was unavailable at my 2 preferred locations. So we had to drive further to retrieve the truck than we had originally planned.
Kalbert W.The guy who helped us was great!!
Paul S.Terribly inconvenient location on Treasure Island. The Uhaul stalled several times which made it impossible for me to put gas into it for fear of breaking down. The rental place closed earlier than was listed and then had the gall to charge me double for the rental because of the inconvenience they caused. Might be the last time I ever use Uhaul, if something is not remedied.
Colton G.the staff was very friendly and helpful.
Johnny B.#1 and 2 not fair to use in this case. The space was on dirt, and seemed like a junk yard. BUT, facility was convenient to SF, price below competition, and staff helpful. So we knew the condition when we chose to store our campervan. I have recommended the Park and advised of the conditions. This was a good solution for the shorterm.
Elizabeth Mary D. | Expérience généralePeople were honestly great. I'd gotten sent from Hayward to San Jose because no one wanted to rent a truck one way. The treasure island folks were so helpful.
NOAH R.A bit tricky to get to, but only because of the ongoing construction on Treasure Island. It was actually quicker to get to than some of my alternatives in the East Bay. Very efficient and professional staff.
MICHAEL K.Closed on Sundays. Returns on Sunday's are sketchy.
Rhomel N.Worst experience ever. Spoke to the person Neff and was offered additional time to return the trailer outside of normal business hours to avoid bay bridge rush hour traffic. After speaking with agent twice I was told after the fact that I would be billed additional day. I will never rent from this facility ever again.
Tim C.Great service, favorite location to rent
Aleksey B.Customer service employee was super friendly, knowledgeable, great communication skills, and did a fantastic job juggling multiple customers at once.
Carey L.Tell people there's no gas stations on this island!! So we had to drive back to San Francisco to get more gas, which adds on to the mileage of the truck. Why were there no drop off locations in San Francisco?
JEFFREY B.The address was not accurate and we had to call for help to get to the actually spot
elisabeth K.Great place, perfect for my situation.
Kevin Eugene A. | Expérience généraleYou guys were great! Thanks for making my move less stressful.
John M.Scheduling issue that cost us hundreds in delays â€" truck was not ready / keys not in the lock box when we arrived. For the truck 2 hrs late. I paid for moving supplies that were not included in the truck when we picked it up. AC didn't work.
Ann S.No issues, solid service: some employees are willing to go above and beyond to ensure your satisfaction is guaranteed. Large carts in warehouse are very useful for taking things in and out of storage. Competitive pricing, timely access and convenient location near bus stops.
Sunder I. | Expérience généraleSeven years good service here, thank you!
CHRIS G. | Expérience généraleThis was the best Uhaul location yet. Excellent customer service. That is how service should be. Fast, friendly and professional.
DAMON T.Cleaner truck- ashes inside
Jeffrey F.The truck I got was dirty inside and out. It was obvious the truck hadn't been used in a while. The truck had a hard time changing gears, and well as had bad wheel handling. The trucks wheel alignment was off, and the truck and steering wheel would shake as well as it would veer to the left instead of going straight. The truck was is poor condition. It was a bad trip all around regarding this truck.
MICHAEL F.Good service
SUTHIDA T.Only thing I can say is GPS takes me to the wrong spot. May need to update the address with Google maps. Other than that this location is great!
CHRISTOPHER M.Incredibly helpful and friendly staff! Would use and recommend again!
Scott B. | Expérience généraleMy furniture was molded and covered in dirt. If you don't want all of your items completely destroyed, and to deal with an unhelpful staff - find another place. Quickly. I'm actually putting together a review for my YouTube channel - I have 2Million plus followers on social media. I'm going to be showing my exact experience in the next weeks as I document the condition of ALL of my belongings.
TORI T. | Expérience générale10/10. They deliver exactly what they promise, and with a smile! The staff is wonderful, totally transparent and honest, the location is very secure, and I'm very glad I did business with them! I would rent there again in a heartbeat. Bravo and thanks! But there's a reason it's 40 % less expensive than many other facilities. There are three downsides to this facility. First, that you can enter and leave 24/7 as most other facilities have. There is a very friendly security guard available 24/7 who comes and unlocks the facility for you, then you drive to your unit. This takes a few minutes of course. The guards are extremely nice! They move as fast as they can! But you should factor that in to your choice. Second, you're renting a shipping container. It takes 5 minutes to open, it's not roll in/roll out, and it's a scant 8 feet wide. garage-style units take seconds to open, are flush with the ground, and 2 feet wider. A car does fit in the container, but just barely! Third, it's on Treasure Island. Which is often difficult to get to, with stop and go traffic on US 80. On the plus side, if you're coming from the West, there is no toll to get there or to drive back. From the East Bay, you will pay the Bay Bridge toll every time you visit by car. I understand you can walk or bike from Oakland to the island at no coast, but I've never done it. So in sum, a terrific place with terrific people, but you get what you pay for.
Scott W. | Expérience généraleThe people in the office were not wearing masks the whole time even though there was a sign that masks were required to enter the office. While the rental process went fine, I would not recommend this location to others during the pandemic.
Nicole V.Drop off location after hours, so not much feedback
Jesus N.I had a massive mold issue with the unit that cost me 1000s of dollars.
GADDY S. | Expérience généraleThe only suggestion I could make is to give the desk guy some more help. He is being run ragged. Still very friendly and helpful. I only have been there twice in 6 months, but both times were great. Merci!
Jeremy m. | Expérience généraleVery friendly and helpful....Thanks for all the help the last couple of years while the son was a student at San Francisco State.
JIM Y. | Expérience généraleI've never been perfect human being or customer so I really appreciate anybody that can tolerate me as a as a business that client thank you I do appreciate all your business you gave me great service and I really do appreciate it I do know how it Centric I can be so I really really do appreciate you that's his professional I know how to be thank you again
Scott H. | Expérience généraleThe guys are professional and helpful. I would recommend this location to anyone in the area that need some extra room or a temporary space while moving. Thanks Guys!!- Greg
Greg R E. | Expérience généraleSend more people here
Yashvir S.Rien
Marcus F.Terrible moving service that never showed up and left me hanging having to move everything on my own. I am still being charged for the movers that didn't show up. I also bought insurance just in case which I never do and the Uhaul got broken into and I had over $1500 of stuff stolen. Uhaul said it wasn't their problem. This was awful customer service experience and moving is stressful enough.
RYAN P.Very bad location don't get that location
Elmisawi H.Customer service was excellent. The two gentlemen I worked with really went above and beyond to make sure I had everything I needed and to accommodate my last-minute rental. Thank you!!
JILLIAN FOREST W.Maybe have signs for night drop off on where to park
Amy T.Using U-haul was an absolutely awful experience. Honestly I am not sure where to begin. Unfortunately U-haul has a virtual monopoly in this type of business so a thorough review about their beyond sub-standard operations and customer service won't even matter. I will however do what I can to prevent people from using U-hauls services if at all possible.
Gregory B.Above and beyond customer service from Nef! THANK YOU!!
MICHELLE K.Pistachio shells in the truck. I was called 2 days before and told my original pickup location was not available even though I reserved weeks in advance. "Manager" that called me had a huge attitude and was not any help.
Alan Y.Nothing. Everything was excellent.
odioh O.Easy to find, It was Saturday, not much people were there. Good service.
Yaozhen W. | RéservationThe unit I reserved was available, person who helped me with all the documents was very nice and friendly.
Anton P. | RéservationVery easy to work with these people.
Todd W. | RéservationFine.
Jeffrey M. | RéservationCancel the booking after a schedule conflict
Wensen W. | RéservationEvery staffs were so friendly and kind, but only thing was that the storage were locked when it was reserved for me to move in.
Harold K. | RéservationReasonable value for cost especially compared to San Francisco prices. Rain water did leak in. Door was very difficult to open and close. Main gate to area was usually unlocked. Unit was never numbere
CHRISTOPHER K. | Expérience généralesmooth and painless transaction. nice unit. Helpful staff. 24hr. access. so far everything is great.
Ken K. | RéservationGood drive up storage. Office staff were very helpful
Jasmine Lee B. | Expérience généraleEverything is Excellent
Heungsik H. | Expérience généraleNever had single issue. And they are a very helpful and friendly staff
Pedro D. | Expérience généraleNo issues, we just needed temporary storage and this was a great option.
Eric J. | Expérience généralenone
Eric W. | RéservationGreat storage! Very safe and easy to work with! Paulo was super helpful!
ARIANA D. | Expérience généraleBest storage unit I have ever had.
ALAIN B. | Expérience généraleNice experience over all.
Memoona J. | Expérience généraleDid not utilize
Scott S. | RéservationNice folks.
Christopher M. | RéservationThank you for not increasing my rent every few months, like many storage units do in San Francisco! I'm an artist and it was lovely to store my sculpture safely without someone milking me for more $
LAURA R. | Expérience généraleThe man who runs the place Mike is helpful and easy to deal with. The daytime/evening security is fantastic. The two gentleman who run the counter are beyond difficult and Show nothing but attitude.
James L. | Expérience généraleStaff were professional and friendly, and made things easy for me.
Nancy I. | Expérience généraleGreat service! I was running late & needed to get my items into a unit. I got to the facility just as it got to closing time, but Pavlov was very accommodating and helped me with reserving a space.
Vida May K. | Réservations/o
Mark B. | Expérience généraleIsland Park is extremely affordable and accessible!
Cymone M. | Expérience généraleThank you for your professionalism and 24 hour convient access, a great and rare find. Would certainly use your facilities again and most likely soon.
Dennis H. | Expérience généraleThe storage facility is great, but it is a maze of storage units, which might mean that you`ll to carry your stuff through it. They do provide trolleys which you can use.
Privacy R. | Premières impressionsThe 2x3 storage unit was exactly what size I needed!
AYANNA H. | Premières impressionsIve tried many storage facilities in the past. Yet island park storage have exceeded my expectations thus far. Everyone has been real polite, and helpful with exceptional customer service.
Privacy R. | Premières impressionshelpful staff. parking space for car storage was in OK condition
KENNETH T. | Premières impressionsHe quoted us $46 upfront AND another $46 for a security deposit, refused to honor the uhaul price quote of $6,95 today, $46 @ end of month - told us to complain to UHAUL about false advertising.
Privacy R. | Premières impressionsService was excellent, facility is sketchy
Privacy R. | Premières impressionsVery accommodating people. They solved a difficult situation for me. Thanks
Privacy R. | Premières impressionsI was told upon arrival that my reservation had been purged by the system. Almost not cool
Privacy R. | Premières impressionsThe storage unit seems to be very safe and secure. There was miscommunication at the front desk when we dropped off our trailer however that was quickly resolved.
Privacy R. | Premières impressionsMike was very helpful and worked with me on my move in date and even received some shipped boxes and put them safely away in my storage unit. I would recommend Island Park to anyone.
Privacy R. | Premières impressionsunit not available so i got better unit for same $ for the other unit. i am very happy.
Privacy R. | Premières impressionsYay
Privacy R. | Premières impressionsThe latch was stuck but the rep had a flashlight to bang it open. Everything else went well.
Privacy R. | Premières impressionsThe map on uhaul website showed the storage in a different location than it was. We had to cancel and get a closer facility
Privacy R. | Premières impressionsI did not land up using this facility. But i really appreciate there assitance over phone.
Privacy R. | Premières impressionsVery friendly and accommodating. Thank you Alex
Privacy R. | Premières impressionsReservation has changed due to my schedule. Facility has been excellent dealing with me and working with my scheduling changes.
Privacy R. | Premières impressions