Le client n'a pas laissé de commentaire.
DAVID N
Customer Reviews for Island Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fabulous staff!
BARBARA EWas a good experience..
Bonnita WService was excellent picking up and dropping off. Very minor issue - the cargo trailer we rented had a very sticky/tight door when opening and closing.
RICKY MThe young woman in Coombs is simply the best. What an ambassador for U-Haul. You are fortunate to have her!
BRYCE GFast,, efficient and a pleasure to deal with. Je les recommande fortement.
WILLIAM DHonestly nothing could have been better. The employee was very nice and helpful, with a great attitude! See you on the next rent
DANIEL EEverything was great.
TIM DWhere I dropped the trailer off is the best U-Haul location around, and the staff helped me even back in my trailer.
JACOB VAs always, friendly and easy people to deal with. Smooth pick up and drop off off equipment too. I have used a few different U Haul dealers and this one in Errington is by far the best in my opinion.
TIMOTHY VKarmen and Amber are excellent staff members. The best Uhaul experience I've had.
amber nThe Shearme Road location in Coombs, BC is the friendliest location in the mid-island. The staff is the best; she's had my back through storage and U-Haul rental over the past six months as my entire family leaves a property we've been on 35 years. Today a flat tire on a friend's truck left me without a final moving day vehicle at the last minute. I had a truck from Shearme Road within an hour. It was great and relieved so much stress
LESLEY WGreat job would definitely recommend
James DWe had a great experience. The customer service was outstanding and so was the equipment. 5 stars for sure.
Nadin HHow does one improve on excellence? The staff are great.
DANIEL BThe rental agent at Coombs Island Self Storage was awesome! The car trailer worked perfectly, would definitely use their service again.
DAVID RI had clearly made a reservation for the 4x7 utility trailer last night (and have the original documentation and screenshot saying so). When I showed up today, I was told I had rented a 4x8 cargo trailer!! This had a big impact on what we were trying to do today and we had to reshuffle plans. Had I known that I had not be getting the open trailer, I would not have booked. Sadly, the customer service rep kept insisting that this was the reservation I made and made it seem like it was me who messed up, not the company. It made for a very uncomfortable, unpleasant experience.
JENNIFER PDo nothing different. Very helpful lady, equipment exactly as promised, and a pleasure to patronize U Haul!
BRYCE GGreat staff as well
Tammy RThe rental location and staff were amazing. The BOOKING system was frustrating and the person/people who take the booking at the start have no clue about what's available to them to book and so need to send to a "central" booking person who had NO idea about how far it was from one place to another - I clearly said where I was located - and where I needed to go and was almost forced to take a truck from an area which was no where near me - like they were trying g to award a job to a place that was not very busy - with o regard for my needs - it took 3 separate attempts to get my booking straight and to use a location that was not my first choice. In the end where we picked up/dropped off worked out and the girl was awesome . The poor truck sounded like it was running rough (tune up required maybe?) and it would be a good question to ask if the truck would be going into the B.C. ferry as this changes the ferry cost - as the vans are considered commercial vehicles - otherwise - thanks!
ALANA TRien
Randy MNothing. The clerk and the service were beyond my expectations
JOHN DWhen there is no trailer, call and warn your customers
Steven RI was forced to rent from this location because the equipment in the location I originally made a reservation was not ready at the time I went to pick it up
Carlos SOpen early
Gladwin KCoombs storage is the Best, the staff has always been amazing professional and Helpful thanks
Alex PThe customer service was top notch!
ALIEU JAll good as usual.
Renier SDropping off the trailer was the only time I received actual customer service. The situation was explained and resources were offered. Shame there aren't more people like the girl working there in your staff.
WILLIAM BWe arrived 15 minutes after closing and still received helpful guidance from the on-site staff member.
Frank DI have dealt with the Shearme Road location a few times now and each time the whole pick up and drop off went super amooth. Staff was very friendly and helpful and easy to deal with. This time I needed a tow dolly to get a broken down car home. The dolly looked to be in close to new condition was easy to hook up, tow with and had no problems while I had it my use. I will definitely recommend this location to friends and family.
TIMOTHY VGreat customer service, everything was easy and on time and the after hour drop off the vehicle was ideal. Thanks so much
DAVID PStaff was friendly and outgoing.
CLAYTON BThey are always so good to us and so friendly, knowledgeable! We wouldn't go anywhere else!
CORY WVery helpful and friendly service. Je les recommande fortement.
RONALD WWe have always been treated like gold here! Would highly recommend and will always go back! The best place to rent any of your moving needs!
CORY WTruck needs a battery
CHRIS WCustomer service was great , no other comments
BRYAN LThe radio my son said didn’t work well but the truck was fine
SHANE BFast / Friendly / informative
ALVIN Hvery professional and excellent customer service 👏
ALEXANDER MStaff really friendly and helpful
ROBYN HThis location itself was good, staff were friendly and accommodating. No issue at all with this location. My reason for having to come to this location in the first place was due to Uhaul's horrible service. On June 6th I had paid and confirmed a one-way 20' truck for pick up in Port Coquitlam for Monday July 29th. On Friday July 26th, 3 days before pick up, I got a call that my one-way reservation would not be honoured and that my ONLY option would be to go to the island to pick up the truck that I needed. I had to rush to reserve a ferry for an oversized truck during prime tourist season, and then figure out how I'd even get from my home to the ferry + from other side to the Uhaul location to pick up this truck. This extra ferry cost for a commercial vehicle + gas + a full day of my time right when I was wrapping my move left me out of pocket, and I ended up having to pull two all-nighters packing and cleaning, just to make up for day of travel that I had to put aside to come get this truck unexpectedly. I was organized with my move until this confirmed reservation got revoked by Uhaul.
Sarah RThis location was extremely helpful .I would recommend this one for drop and they also reserved it all for us .Yes we loved dealing with them .Thank you guys for all your help .
TRACEY HThe Start and stop mileage is not correct. Subsequently, I was overcharged on my mileage. Not very happy about that.
DARCY DThe address to drop off in mission bc. Was a abandoned building. Took hours to drive to another place to drop the trailer off
Collin EThe ladies that work here have nearly single-handedly restored my faith in uhaul after numerous terrible experiences at other locations. Thank you - we will definitely be utilizing this location again for sure
BRADY DVery nice young lady l thin her name was Carmen. She was Excellent.
Jean TExcellent Service - Convenient Location
Miguel GGood service when I need a truck.👍
Quang LAgent was courteous and helpful
Alan PKaren was very knowledgeable and gave us options and suggestions. We are very happy with the service provided. Much appreciated. Cemi & Lucia
jamie vThe head lights were horrible couldn't see anything might want to look into that very scary driving home . The service I had picking up truck was fabulous !
Jessica CAll good!
Renier SExcellent staff member on the front desk, great to deal with!
MICHAEL ZExcellent service à la clientèle
Phil AI have been using this facility for a number of years and have always been pleased. My only HUGE disappointment this year is that secured overnight parking for my personal vehicle is no longer available. This new policy WILL affect how I do business with Uhaul in the future.
Laura GStaff was amazing and extremely supportive and helpful! A+
Douglas AThe lady that works here is awsome! So nice, helpful and fast service. Highly recommend this location.
Louise FGreat person to deal with. Very helpful.
david hYou are very fortunate to have such a person supporting your business here ! She is fantastic! My 6 year old loves the big trucks and the trip made his day.
Gerald SExcellent customer service. Great value. Easy pickup and drop off with flexible hours.
Marty BNot sure if this drop off location assessed the cleaning fee but as per above the unit was cleaner than when we picked it up.
Wayne BAmazing staff! So friendly and helpful.
Scott hThe staff is Top Tier for customer service.🤌🏻
MAUREEN O