Great service
bob R.
Customer Reviews for Ivanhoe Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Quick and easy drop off, real friendly aswell.
Logan K.Merci
Yevgenia B.Jordan and Jim are the best! Always great friendly service
Daniel C.everything was great. very convenient experience.
David A.You charged my card 4 times that sicks
Tom B.Prepping customers for remote pick-up and drop-off issues. I got several steps in before I was told I needed to digitally provide my passport, lease (neither of which had I brought with me), or give out contact information for a family member, friend, or my employer. And then that information was never followed through on. Upon check in, features like where to upload my return pictures were not functional and I don't know why.
Victoria B.I can't think of anything at the time. I've dealt with U-Haul before and I've always had a great service, always willing to help, and very attentive, and courteous.
Noe R.The team there was great and helped me through the process
ROBERT S.Guys are very nice
joe G.Everything was great! Very easy process.
Brian B.Excellent service
TERRANCE M.Nothing, you're good
kenneth H.Web returns app is pure shit.
dale H.Very convenient. Went the extra mile by tightening up the receiver ball, that I did not realize was loose. Got me on the road quickly.
David A.Fantastic location to deal with. Always helpful never an issue.
Warren S.Have better weather :)
Joseph D.Great service; equipment worked as promised
James E.You need to have a half day or hourly option as a charge. For example. I was 2 hours past my "return time" for a 2 day charge. Since I was charged I kept it empty for the 3rd day making it unavailable to another customer. That other customer now had to go to another location not as convenient because you don't have a half day or hourly charge.
PHIL F.Straight forward and prompt service. Great guys.
ATUL M.Key not in lock box was frustrating
Frank M.The person who helped me i did not get his name. But he was great in Assisting me. I would recommend this location to friends and family
erica S.Your phone app does not work. It would not show my order on it. I received the emails but had to process it manually with the owner. Jordan was a great guy!!!
Steve S.The ratchet mechanism on the hold down straps were rusted and I had to lubricate them to get them to work. The pivot point on the dolly needed to be greased. It was creaking and groaning every time turned a corner. Other than those two items the dolly worked well.
Thomas G.Was not greeted upon entering the building and completely ignored for almost five minutes. Felt like I was being talked down to and was charged $20 for a fuse when the lights didn't work. We rented three different trailers within a week from three different places to move three different children to their respective schools and this by far was the worst customer service we had.
Catherine L.I have had excellent experiences and service from Ivanhoe Rental and we are in the middle of the moving because we don't close on the other house for 2 weeks so I will be back for another set of rentals
Darrell M.Only issue I had was the truck's air conditioning was not working and it was very hot outside.
Mark B.Only complaint had to go to lake county for pick up and live and moving in the same county Mchenry. However they did compensate me for the distance and inconvenience .
CHERYL AND ROY F.Sync the online system with the local providers to avoid conflicts with equipment availability and communication.
Garrett D.Truck was clean. Easy to drive. Rates were reasonable, turned out to be half of what Penske rental quoted. Would definitely use again.
NAncy M.Nice people
joe G.Could not be better.
EMMERSON M.Pick up process was efficient and easy. Staff was very friendly and accommodating.
Michael G.All great.
Michael M.process was quick and easy...young lady I delt with was friendly. will use them again!
Ted S.na
David N.I worked with Jordan at the pickup location. Great person to deal with! Excellent customer service!
Michael A.Very helpful! Highly recommend
KAY M.Excellent service Great location
TERRANCE M.S.O.
Marlon M.The wheel strap tie down mechanicals are completely rusted. The location that loaded the car said it was bad. When I arrived at my destination and had to UNDO the CAMS to release the straps I really had to STRUGGLE. You NEED to SERVICE BOTH SIDES. WD-40, oil, grease. It's to late for my rental, DO IT FOR THE NEXT GUY!!!
HENRY S.Very passive guy, felt welcoming. There was no catch, nothing extra , no up-sale of any kind. I wasn't confident in parking my cargo trailer, he was very kind and offered without hesitation!
Cesar R.Building was a mess and dirty. Parking lot was equally a mess and disorganized. Personnel was very helpful.
Vern K.