Le client n'a pas laissé de commentaire.Joshua B.
J E Auto Services
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck that was rented to me online was broke down. So they had to issue me a refund (which hasn't came back in my bank account yet) and I had to rent out a different truck and pay the amount again since the refund hasn't been processed yet. Then we got into the truck and it hadn't been cleaned. There was sticky stuff all in the cupholders and on the floor. The seats had crumbs all in the back of it. It should've been cleaned and sanitized when we got in the truck and it wasn't.Timothy B.
When I went to your website I selected the location where I wanted to pick up the truck. I didn't notice until after I checked out that it was switched to one 40 miles away. There is no ability on your site to edit an order so I tried 3 times to call. The first time was a 21 minute wait and I was at work so couldn't hold that long. The second time was a 12 minute wait and I was driving so I held on. After about 13 minutes a recording came on that said you're experiencing technical difficulties, goodbye. And it hung up on me. A little while later I called back again and there was a 15 minute wait so I held again. Only to have the same thing happen once more. And now we've paid fir mileage we wouldn't have had if we could have picked it up at my original location. My first suggestion is to have the ability to edit an order that was just placed. My second suggestion is to have better customer service.James R.
Small unprofessional dirty but very friendlyMichael S.
Le client n'a pas laissé de commentaire.Larry G.
Le client n'a pas laissé de commentaire.Chip C.
Nothing. The experience was easy and pleasant.Charles B.
Le client n'a pas laissé de commentaire.Deborah D.
Le client n'a pas laissé de commentaire.Lloyd W.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.michael E.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.ROBERTWAYNE H.
I was charged an extra 54 $for an extra day fee because the online system was down when we dropled the uhaul off. The uhaul was dropped off the same day it was picked up but due to the system being down I had to pay an extra 54 $and my receipt stating it was dropped off the next day. Attempted to call the location with no answer. Definitely do not recommend the drop off location.Joseph S.
Nothing. It is what it is.William L.
Le client n'a pas laissé de commentaire.Richard B.
Why do you let people reserve equipment, Blankets and whatever if there there is no chance in hell that it will be available?David C.
Although I was allowed to schedule my own pick up time (I chose 8am and we arrived at 7:45am) online, we found in the morning of the rental that the location didn't permit pick up (the app stated the key wasn't available.) Uhaul customer service suggested we wait until they open, so we waited. They did not open at 9am, as they were supposed to. We called Uhaul customer service back after 9am. First, they said that Uhaul wouldn't allow them to open because of Covid-19. So why are they renting trucks, if they can't be opened, and I personally spoke to the man at that location the day before the rental, and he never said he wasn't allowed to be opened on Saturday?? They tried to call the owner/employee at "every phone number available for him," but were unable to get hold of anyone. Finally, they arranged for us to pick up a truck in Charlottesville and permitted us to drop it off in Covington, VA without additional cost. My husband is on chemo and he was sick in a car for over an hour and a half waiting to get this straightened out. Additionally, we were told there were no 10ft trucks available, forcing us into a 15 ft truck, but there was three 10ft trucks in the muddy lot and when we got back that evening, the 15 ft truck was gone. Who rented a truck from a closed business?? If the business wasn't closed, why wasn't someone there to assist us?Christopher C.
Put the actually price on their website. The website and the price he charge was different because website did not put taxes on the u-haul.Adrienne C.
Le client n'a pas laissé de commentaire.james S.
I scheduled my rental months in advance. I was supposed to pick it up at Batc county supply in Virginia. I called u haul a couple times as time got closer to re confirm, I did again about 10 days before pick up all was good. I went to the original pick up location (Bath county supply) he didn't have any information about it he contacted u haul and his local rep about it. Finally got the information. He asked me to contact him on thursday May 21st I went to his location on that day. He couldn't get any information from u haul and said he would call me as soon as u haul got back to him. Now Friday morning u haul calls me and told me they have a truck at another location an hour away from my place. That they will lower the price if I can pick it up there. Buy the tow dolly is over an hour away from my place in the opposite direction. This wont work. Then I get a call from the place I would pick up everything he said he had my truck I told him what u haul said about the tow dolly being a couple hours away from his place. He said he has a tow dolly. I told him I was going to call u haul and double check this. Also that I was going to stop by Bath county supply to find out if anything was going on there. That I would call him back when I got there and found out.I stopped at Bath county supply they hadn't heard anything from anyone at u haul. So it looks like u haul left him hanging. He said to go ahead and get the truck and dolly from the other place. So I did and a day earlier. The place I picked it I called them and they had truck and tow dolly ready to go when I got there. They messed up on the Invoice and double charged me. I had to contact my bank about this. Also I had a tire on the truck blow out on the highway. I called u h8and it was repaired in a little over an hour and I was on my way.. I have used u haul several times and this has to be the worst. Each time there seem to be little issues not like this last time. So what are you going to do about this? Thank You Leroy Fisherleroy F.
Le client n'a pas laissé de commentaire.Gayle W.
Le client n'a pas laissé de commentaire.Keith K.
Le client n'a pas laissé de commentaire.George H.
Location not opened on sundays, so i had to pick up on saturday, although online it allowed me to pick sunday as option, and instead of getting 0,89c a mile for sun. I was charged 1,29 a mile.John H.
No one is ever at this place. Originally had reservations for this location and moved across street from here. Had to go way out of my way to get to other uhaul place and still went over my budget milage.Nicholas R.
They did everything to accommodate a last-minute rental need. The only problem was that the rate I was charged was significantly different from that online.Dekuwmini M.
Le client n'a pas laissé de commentaire.Jared C.
Le client n'a pas laissé de commentaire.Johnny P.
COMMENT: This truck we rented needs transmission work. JUST FYIKimberly W.
I reserved online, showed up 20 minutes early and received my uhaul before my scheduled time. Easy Pick up and drop off service. 5*Megan W.
Great service and easy to sign and go. Would recommend this place to all those looking to rent a truck.Merry C.
This location had a great stock of UHaul vans, enclosed trailers and open trailers. It was convenient and easy.William C.
Le client n'a pas laissé de commentaire.samuel W.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.DANIEL H.
Make sure your trucks are in running order.i had to continue to jump the truck I thought I got it fixed and I did not . The truck would not start when I picked it up should have been given another truck befor I let the lot . And I still have not got the other money back on my card . Just really disappointed with the whole experience I would not recommend any of my friends or family use U-HaulReuben S.
Le client n'a pas laissé de commentaire.Susan W.
This was by far the worst experience I have ever had with any rental company. I reserved and prepaid for a 26' box truck and was given confirmation that that box truck would be at the location the next morning. When I called to confirm the unhelpful employee told me all he could give me was a 10' truck... this was after I received confirmation of my 26' truck at this location. I finally got through to customer service and they "found" an available 26' truck 1,5 hours away. I was give confirmation that when I showed up the next morning that truck would be available for mobile pickup... I showed up at 7am the next morning. No one was present. I waited on the phone with customer service until 8:15am. I was then told the 26' truck is not available for mobile pickup (This is after confirmation and driving 3hrs round trip). I was given a 20' truck (no refund, apology, or cost change) and sent on my way by 8:30am. I had movers sitting at my house for over 1,5 hours (which is labor that I had to pay for) because I was supposed to pick up my 26' box truck at 7:00am. I was only able to move a portion of my belongings due to this failure on UHaul's part. I will have to travel back across the state in order to move the rest of my belongings. To say I am frustrated and quite frankly shocked by this poor and unprofessional service would be an understatement. UHaul has failed to recognize and fix the problem they have been created.Jordan S.
With the new self checkout and online reservation everything worked very well.Tony J.
Le client n'a pas laissé de commentaire.Brett L.
I originally made a reservation to pick up on 7/7. When I called to change the pick up time, I discovered my pick up location had been changed to an hour away. I decided to pick up a the trailer a day sooner than I needed it at a closer location. I always decline all insurance and coverages when I rent cars and all other rentals. I'm sure I declined coverage when I made reservation. After changing the time and location, I was unable to make the pickup. My son picked up. Now I've discovered coverage has been added back onto to my contract. I called the 800 number and was told since I have no documentation of the original reservation, I'm screwed. My confirmation email has a link my contract number, but it takes me to the revised location and time. I can't find an email that shows my original reservation. What a pain a UHaul is. I will not recommend it to others.William L.
Le client n'a pas laissé de commentaire.lawrence B.
Necessary equipment available and in good shape. Got the job done and within budget.Kevin C.
Le client n'a pas laissé de commentaire.GREG C.
Le client n'a pas laissé de commentaire.Annette H.
no commentsIsabelle P.
Le client n'a pas laissé de commentaire.Jason W.
I had to wait for 30 minutes while the staff was at a lunch break when he was extremely slow to help customers and provided very little information. The main problem, not the fault of the pickup location, was that I was only told the day before my move that I had to drive 3 hours out of my way to pick up the truck. Unless I receive a call, I will never use UHaul again.Eric S.
Le client n'a pas laissé de commentaire.Johnny P.
Location was supposed to open at 9:00 a.m. and no one showed up until almost 9:30. Once they showed up however, they did very well.Robert G.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Greg P.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.BRIAN M.
Le client n'a pas laissé de commentaire.John W.
The man that seemed to be in charge was on the phone when I entered the building. There was another man there and they were too engrosed in the conversation to acknowledge me. I waited for about 5 min before the second man finally acknowledged me. Neither the pickup location or the drop off location provided good customer service.JAMES W.
Le client n'a pas laissé de commentaire.eb G.
Le client n'a pas laissé de commentaire.Antony J.
Le client n'a pas laissé de commentaire.Jack R.
I was promised a 24 hour fee because the location of the pick up wasn't near my home, and was charged for 3 days. I never would pay 3 days rental-I only used it for 3 hours. Uhaul doesn't keep their word and I didn't have it in writing.JOSEPH R.
Le client n'a pas laissé de commentaire.Joshua K.
Le client n'a pas laissé de commentaire.Troy S.
I called for 3 days before I finally got someone to answer the phone. When I arrived at the location, there was 3 employees inside sitting and talking. No one walked outside to my vehicle or rental trailer. I hooked it all up myself and left.Richard F.
Le client n'a pas laissé de commentaire.Kim R.
Le client n'a pas laissé de commentaire.Isabelle P.
Initially after reading some review s about rental location I was worried but did not face any issue. Staff was cooperative and helping nature.Ajeet T.
Le client n'a pas laissé de commentaire.HENRY R.
This location is 35 miles one way from out home. There is a U-Haul rental location 2 miles from out home who states they rarely get trucks. What kind of business makes people go 70 miles round trip out of their way to get a truck when there should be some available (or able to be made available) at all locations? We called a week before needing the truck and were told we could not get one close to our needed destination because there were no trucks available. This seems like an excuse to just charge someone more mileage. Plus, it was a real hassle to have to go this far out of our way.Melvin D.
I picked my uhual up it was dirty and it was empty on fueldavid P.
This is not the location I rented from, had to drive an hour one way to pick up, wasted half our morning doing that rather than packing. Next time make sure there is a truck where I rented from!!!Ian G.
No one was there when we went to pick up the U-Haul. Called the number listed on confirmation and they did Not return our call. Very unprofessional. Delayed our arriving at our destination. Called your 800 number. Very nice lady took care of us.Sherri C.
Le client n'a pas laissé de commentaire.Edward C.
Le client n'a pas laissé de commentaire.kathy H.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.George G.
Le client n'a pas laissé de commentaire.Neal L.
Le client n'a pas laissé de commentaire.Neal L.
Le client n'a pas laissé de commentaire.Greg B.
Le client n'a pas laissé de commentaire.Kathy S.
Le client n'a pas laissé de commentaire.Christian H.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Keith K.
Have someone there to answer questions.jerry P.
Still waiting to get my call back from upper management, about this experience.Anthony M.
I'm not sure how the side shops works using uhaul. But the guy was 15mins late getting there by 9am. I called the day before and ask if I can pick it up at 11am which would be more convenient for me and he said no he got to leave by 10am so i must pick it up at 9am. However, when I check the store hours on Saturday it says open from 9am to 12pm. I did not complain and still got on time but the he showed up late. Nice guy but punctuality was an issue that day for him.warren S.
Le client n'a pas laissé de commentaire.Arnold M.
Le client n'a pas laissé de commentaire.margaret G.
Helped me return the auto transport to the proper location, and unhooked for me.walter R.
Le client n'a pas laissé de commentaire.Tambria S.
Its the only place in Covington.donald C.
Le client n'a pas laissé de commentaire.deborah C.
Le client n'a pas laissé de commentaire.margaret V.
easy, pleasant transaction. would do it again.julian S.
Le client n'a pas laissé de commentaire.Shaun E.
Never had any contact with rental personnel. Left the van in a parking lot and the key in a box.Marvin W.
Le client n'a pas laissé de commentaire.SAMANTHA L.
The opening time on the print out sheet given to us at the Lewisburg U- Haul where we was supposed to get our truck, said the opening time was 9:00 am; but after getting there it's 10:00am which we had to wait.David A.
The rental was fast and exactChristopher J.
Le client n'a pas laissé de commentaire.QUENTIN M.
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