Évaluations des clients Jack Campbell Variety

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Jack Campbell Variety

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Janet T.
Évaluation :

I ordered on line. The store had all my information and everything was ready for me when I arrived.

CHRISTIANVM D.
Évaluation :

The windshield was covered in ice and the passenger seat was covered in (presumably) dog hair despite the fact that I had booked the vehicle the night before and arrived for pickup at my scheduled time.

Moataz M.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul S.
Évaluation :

As a last minute referral after issues at other locations, pick-up and drop-off was quick and efficient.

Gregory W.
Évaluation :

When I picked up the truck the attendant advised me that there would be an extra fee if I used the dolly located in the truck and that if the green tie was broken it is evidence that the dolly was used. When I returned the truck the attendant said that the blankets were used and therefore the fee would be charged. He did not mention anything about using the blankets when I rented the truck. When I brought this oversight to his attention and suggested that it was unfair to charge the fee without forewarning he said that he didn't care and that he had my credit card number and he was going to add the fee and if I didn't like it I could file a complaint. This left a very bitter taste in my mouth and I'll try to avoid uhaul in the future. Sincerely, Greg Willoughby

Rob D.
Évaluation :

Excellent experience. Staff very friendly and helpful. Hassle free and convenient pickup and drop off.

Andy W.
Évaluation :

The online booking system is the worst and was a massive pain in the butt. If it was not for the owner taking over I never would have moved that day. Location 👍 the company 0 out of 5

Chris M.
Évaluation :

Easy pick up & drop off

linda M.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL W.
Évaluation :

Great service by the dealership and so much cheaper than any of the alternatives.

serge D.
Évaluation :

The shop owner was very careless about uhaul process, and was not willing to answer any questions or even point me to legal location where to park my car during rental time.

DAVID R.
Évaluation :

We reserved our truck for a Different location closer to our Home. We went to the original location, and they didn't have any trucks Available. The Uhaul Company did not notify us of the Change in pick up location, and our reservation and Reservation Number both listed the original pick up location as the correct location. was told the reservation was moved. and that we should have gotten a notification. but no notification was sent. Jacks Place was very good for the rental.

Helen S.
Évaluation :

Staff was rude and unwelcoming from the start. The other staff was rude when I returned the uhaul in perfect condition 1.5 hours early. Not happy with this location at all. Tarnishing my uhaul experience!!

KAREN B.
Évaluation :

Le client n'a pas laissé de commentaire.

Guillermo L.
Évaluation :

Le client n'a pas laissé de commentaire.

Natashia B.
Évaluation :

Allow for questions before leaving

Jesse D.
Évaluation :

The owner of the location was great and made the whole process nice and easy. Would recommend the location

RRR M.
Évaluation :

Unfriendly staff. Asked for help with return as phone died to close our contract on a mobile order. Woman wouldn't close it out.

leah K.
Évaluation :

Mike is always on point! Love his service!

Patrick S.
Évaluation :

Keep restocking new vans, very motivating to hire.

Tony T.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD P.
Évaluation :

Appreciated a quick response time, as our booking at a different location was unsuccessful.

Brian W.
Évaluation :

Your app is horrible. It took about 40 minutes before I could get the keys. The truck was small, horribly small. I am only 6 feet tall and my knees were rammed against the dash. I tried to move the seat back but it was back as far as it could. All in all the total experience was horrible. I will let everyone I know how bad it was. And your charges are ridiculous. I will never use Uhaul again.

Donald R.
Évaluation :

Friendly and fast. Can't beat that.

leah K.
Évaluation :

Mike & Layla are number one! Excellent customer service! 10 stars from me!

Joanna R.
Évaluation :

I was charged a $25 + HST cleaning charge for no reason. I only used the van for 1.5 hours to move furniture. The roads were clear and dry and the furniture was completely wrapped in packages. There is no way this van needed to be cleaned. This is just a scam to make money hoping you don't notice the extra amount since everything is completed online.

Lori W.
Évaluation :

Le client n'a pas laissé de commentaire.

eric P.
Évaluation :

Le client n'a pas laissé de commentaire.

Justine P.
Évaluation :

Very disappointed with the lack of acknowledgement of the current pandemic. We're lucky we asked if the van had been disinfected after it's last use, because it had not. We had to disinfect it ourselves. The owner also had multiple people going through the counter with their own needs while he was dealing with us (6 feet was an impossible distance to keep with two people at the counter). Also, when dropping off the van they did not provide us with our receipt because the person who deals with the uHauls was not there. We had arrived at the time we said we'd be there and it is unprofessional that the person who deals with uHauls was not there to go through everything with us. I didn't know what my credit card would be charged until the next day when I got my receipt by email. This means I would have to call uHaul if there was any part of the charges I didn't understand, which is very inconvenient when you have to spend the next couple of days unpacking. Overall a very unprofessional experience and would not recommend.

Diana V.
Évaluation :

Le client n'a pas laissé de commentaire.

Dhaval B.
Évaluation :

I had a Good experience at this location. To be honest, I was quite worried how I would be treated after reading the negative reviews but it was opposite. May be I got lucky or something else, I don't know but it was pleasant. May be some people need to be patient as they need to serve other customers of their own business while handling U-Haul reservations. I waited patiently on the side whenever they had other customers - no big deal for me, so apparently it turned out to be good. The only negative thing was the cleanliness of the Driver Cabin, it was filthy - not deeply cleaned and there were long hair in the Door cup holder area but I only needed for a couple hours so I didn't mind it.

Matthew R.
Évaluation :

Person when I dropped off truck was extremely rude. Also claimed there was more gas in the tank when it was picked up and scammed me and charged me for gas when he shouldn't have. When discussing with him the person actually said he'd be happy if I never rented a uhaul from him again. Will seriously consider not using your service again. Especially since the reservation was originally supposed to be picked up at a different location and when we got there it was closed. Poor experience from start to finish

Guillermo L.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew D.
Évaluation :

The representative was quite rude. I had to wait while she was on the phone with a private call before even being acknowledged. She then refused to check the vehicle after I returned it only agreeing to do so after I insisted at which time she was still occupied with her cell phone while I waited. Terrible location and customer service.

RODNEY G.
Évaluation :

Everything was ready clean and on time.

CORAL K.
Évaluation :

I had a reservation for 3 pm. When i went to pick it up, the lady said she won't have a truck for me until 6. I argued because 1. I have a reservation 2. There were currently 2 trucks the size of my reserved truck just sitting in the lot. I finally convinced her to let me take one of the trucks in the lot and have it back by 6pm (my original reservation was for 4 hrs, not 3). It seemed like she was unsure of everything.

sherrilee C.
Évaluation :

Polite and helpful

Elaine V.
Évaluation :

I think the truck might need some new shock absorbers. forgot to mention to dealer Mike.

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPHDANIEL C.
Évaluation :

I will never go to that location again the man that worked at the store was very very rude he first started by calling me yelling because we had parked our car where the truck was and when I was trying to explain he continued to yell at me and hung up on me when we returned the truck he then again was very rude and when I asked him to lower his voice he then walked away and spoke in his language to his daughter for her to take over she then was very rude and disrespectful and spoke to me like I was a child..being the first time I rented a U-Haul I was confused with some of the charges and instead of explaining sink could understand she spoke as though I was a child. As a U-Haul representative they are very rude and acted as it was a inconvience for them when we left the store we took pictures to show there was no no parking sign where we had parked. If i was u haul I would be very disappointed to have the representative give suck poor service and have such bad attitudes

SYLVIA G.
Évaluation :

Le client n'a pas laissé de commentaire.

Gabriel L.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas M.
Évaluation :

Nothing...this operator is efficient and friendly.

Paul P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason H.
Évaluation :

Le client n'a pas laissé de commentaire.

David E.
Évaluation :

Le client n'a pas laissé de commentaire.

Ahmed A.
Évaluation :

Le client n'a pas laissé de commentaire.

mohammad K.
Évaluation :

Le client n'a pas laissé de commentaire.

Katherine M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jamie H.
Évaluation :

Le client n'a pas laissé de commentaire.

WALTER S.
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn S.
Évaluation :

Le client n'a pas laissé de commentaire.

akinsola T.
Évaluation :

The service was really bad. My husband and I were disrespected several times and very unhappy with our experience. We were ignored for at least 15 minutes after we came in. We were questioned about our relationship. When we asked for some clarification regarding the bill, we were rudely & loudly told twice to leave if we wanted to. In the middle of processing our transaction, abruptly the man got up to leave and told a lady to take over. Upon returning the van within 2 hours the lady said she couldn't complete the return protocol and that the man had to return before it could be done. She was also dismissive, impolite and lacked customer service skills. We called the U-haul number to file a complaint. And it is now being escalated to the Area Field Manager.

WALTER S.
Évaluation :

Le client n'a pas laissé de commentaire.

Dyaco R.
Évaluation :

Your representative at 135 Gladman Ave, London Ontario is a complete lunatic.

Dingxin C.
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos O.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine F.
Évaluation :

Le client n'a pas laissé de commentaire.

leah K.
Évaluation :

Mike & Layla are AMAZING people! Easy to deal with and always so great to deal with!

Anthony Joseph P.
Évaluation :

Le client n'a pas laissé de commentaire.

Sungmin H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremiah M.
Évaluation :

Le client n'a pas laissé de commentaire.

Diane M.
Évaluation :

The van was not very clean. Thick layer of dust on the dash, dirty cup holders etc. I would expect cleaning standards to be higher esp with the COVID situation. I stopped home to grab some disinfectant wipes to clean the surfaces I would be touching

leah K.
Évaluation :

Mike & Layla are amazing people! They are always so kind - I would highly recommend this location!

Tanya A.
Évaluation :

Le client n'a pas laissé de commentaire.

Hae-Jung S.
Évaluation :

Be more informative on vehicles

Randy J.
Évaluation :

The vehicle was clean inside but the outside was a mess. Tons of splattered bugs all over the entire front of the truck including the windshield. The truck body inside was very clean and well kept. The outside was disgusting

darryl W.
Évaluation :

Have a person solely dedicated to processing rentals! Having to wait for 30 minutes while the employee fills out the forms - while at the same time serving customers of their variety store business - is completely unacceptable! I will never rent from this location again, regardless of how convenient the location is to my home.

Mariela G.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas S.
Évaluation :

The man at the store was very pleasant. Would definitely return to this location in the future.

Sandra B.
Évaluation :

Le client n'a pas laissé de commentaire.

Teena R.
Évaluation :

Customer service was highly lacking. I ore arranged my reservation and was met with a ride sales clerk, that seemed unprepared and unknowing or caring what the trucks condition was and if what I had pre arranged was included. I was then charged an additional utility dolly fee I did not use nor was it included and for additional moving blankets I had not used. Upon return of the truck I was told that the person to which handles the invoices would be in later and email me it. This was a move of my mother's who recently passed. To have to deal with added stress of unkind people and be charged additionally for things that were not asked for provided or used is disheartening.

Marcus R.
Évaluation :

Le client n'a pas laissé de commentaire.

Rebeen B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

Worst service imaginable....

rajeev W.
Évaluation :

Le client n'a pas laissé de commentaire.

Micheal M.
Évaluation :

Le client n'a pas laissé de commentaire.

David W.
Évaluation :

Nice people

Osama K.
Évaluation :

Very professional and friendly

alex K.
Évaluation :

AC was not working, but it was not an issue. Seems to only blow out onto the windscreen.

Alexander B.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian W.
Évaluation :

Le client n'a pas laissé de commentaire.

Enis M.
Évaluation :

Le client n'a pas laissé de commentaire.

alber B.
Évaluation :

fast clean and polite

Patricia M.
Évaluation :

Le client n'a pas laissé de commentaire.

KERI W.
Évaluation :

Great experience with the usage of the truck. The booking process was not as great. I booked a couple of weeks ago to be prepared for my sons move. I received email confirmation. Then I called on Saturday and was told i didn't have a truck! After a long conversation interrupted several times I was finally able to confirm I did have a truck. Unnecessary stress.

Timothy P.
Évaluation :

Man we dealt with was unsure how to complete our return online & took much longer than necessary to figure everything & return our deposit & print the correct receipt, but he WAS polite and professional. He called the U-haul helpline & the woman he was speaking to extremely rude & unhelpful & eventually hung up on him for no good reason! As well, we were extremely appalled that we were charged $55 extra for returning it a few hours late. The trucks advertise $19.95 and yet only a few hours extra when you already have several HUNDRED dollars from us and you charge $40 PLUS $15 "insurance", the latter of which was not mentioned when I called to inquire how much extra it might cost. We also believe the KMs calculated were not enough. We only did what we needed to and still ended up over and were charged through the nose for that as well. We are extremely disappointed overall and will be recommending everyone we know to other truck rental companies in the future. Having the monopoly on the market does not mean you can treat your customers like this without negative fall out.

Elijah F.
Évaluation :

Le client n'a pas laissé de commentaire.

MOLOOK A.
Évaluation :

I arranged with U-Haul to pick up 10 feet truck at this location at 2:00 pm which we were there .ariund 2:30 pm. The owners claimed they do not have our reservation on their computer and denied me to show him U-Haul message on my phone and he said he does not care about what is on my phone. We had to accept his offer to go with a 15 feet truck and left the place at 3:25 pm because he claimed he does not have a 10 feet and too slow to deliver the truck to us. We needed the truck for six hours as we requested earlier day talking to U-Haul rep. But due to circumstances face with at this location, had to return the truck at 6:30 as requested by the location owner . We could not do what we were supposed to use the truck for and plan to rent another U-Haul truck but not from this location. Please let us know if action to correct this poor service which we did not expect from U-Haul dealer. Besides all this we saw a 10 feet truck parked at this location at time of returning the truck.

NANCY C.
Évaluation :

Very fast intake and outtake

Gary C.
Évaluation :

Le client n'a pas laissé de commentaire.

Joel R.
Évaluation :

great rental experience

Mariela G.
Évaluation :

Le client n'a pas laissé de commentaire.

Gaurav S.
Évaluation :

the owners are rude and unhelpful. This is the second time I've recieved such bad service. The app said go inside for assistance and take the keys but they refused to give them saying go online why you come to us in a very rude way. Whereas the keys were right behind them.

Michael R.
Évaluation :

Le client n'a pas laissé de commentaire.

chongmin T.
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth D.
Évaluation :

The vehicle was fine. Would be nicer if it was cleaner.

Michelle S.
Évaluation :

You still charged me for the utility cart and furniture cart along with blankets that I did not get! The store pick up and drop off were hands off which was great during this Covid-19 time of social distancing. It did take a while to get the code to the lockbox (over 20 min) even though I filled in all of the information online ahead of time. That bit into my moving time, so I am very glad I asked for more time than I thought I would need.

Holly M.
Évaluation :

Le client n'a pas laissé de commentaire.

TONY P.
Évaluation :

Nothing. The service was excellent and I'd go back anytime a truck was needed. Thanks

Non reviews have been submitted for this location.

Retour
Haut de la page