I have gone to Jackie's on several occasions and they have all been pleasant.Paula L.
Customer Reviews for Jackie's Automotive
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lubbock, TX 79407
Services dans cet établissement :
8h am à 12h pm / 1h pm à 6h pm
- SamediDe 8 h am à 12 h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steven D.
Test drive your trucks. Had an easily as voided problem during my use.Brett C.
Le client n'a pas laissé de commentaire.DONNETRA W.
Simple and quickKelly H.
Le client n'a pas laissé de commentaire.Mike A.
They had the truck and trailer hooked up and ready when I got there. Of course I did ask in advance.KEITH H.
Not a fan of the truck share aspect.Robert G.
Le client n'a pas laissé de commentaire.Kim P.
Le client n'a pas laissé de commentaire.Theresa S.
Nothing. The trailer had brand new tires with the little knobbies still on them. Towing was simple and easy.jimmy M.
Le client n'a pas laissé de commentaire.david P.
The online booking needs to be more accurate. The 26 foot truck does not get the gas mileage it said does.Allysa P.
Good hereJesse G.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.johnny B.
Le client n'a pas laissé de commentaire.Mario L.
Not honest business. Rented a 15 footer truck was charged $85. Was told $33 for the truck rental and $50 for additional 50 miles . I told the old guy im gonna used for less than 20 miles only. He said he will adjust it once i return the truck. I only used it less than 20 miles. So, every mile should be 0,69 cents additional. Do the additions and its nor gonba be $50. The guy said the gas meter was below a quarter. Its a lie. It was above it because i put gas in it. Its just that I didn't take a picture of the gas meter for proof because i believe in honesty. Mauvaise expérience.Joel T.
Everything was excellent and I had a great experienceJimmy W.
Le client n'a pas laissé de commentaire.Carson J.
There seemed to be no care of precautions of load up of personal vehicle. Almost caused extensive damage to bumper. I had to find uhaul's tips for loading low clearance vehicles by myself online.Cody D.
In my book everything was perfect, and I was extremely satisfied ...Thank you Guys !Jesus M.
Le client n'a pas laissé de commentaire.Mark A.
Check the windshield wipers!Robert S.
Le client n'a pas laissé de commentaire.Linda S.
Le client n'a pas laissé de commentaire.Adam M.
Le client n'a pas laissé de commentaire.Erin B.
I did not make an online reservation, called at 430 pm, and asked about availability of a truck, he said he had one and they we could come down and rent it for the evening.Ben O.
Awesome customer service, fast and easy rental. Was out the door and left with my rental in under 10 mins. Je les recommande fortement.Serafin L.
Le client n'a pas laissé de commentaire.Petra B.
Le client n'a pas laissé de commentaire.LEONARDO P.
Le client n'a pas laissé de commentaire.Jeff F.
I wish that u could rent by the day. I paid for a 3 day rental because of the location and had it turned in the next day. Should have been at least half price. This had nothing to do with pick up location- u-haul policy.Tammy F.
Make sure to check all components beforehand and if there is an issue resolve it before having the customer pick up the vehicle.Ashley M.
Le client n'a pas laissé de commentaire.Bryan L.
Le client n'a pas laissé de commentaire.RANDY J.
have the truck size that was ordered three weeks earlier and don't charge the same price for a smaller truck. over 1400.oo for a 15 foot truck?Patrick C.
Le client n'a pas laissé de commentaire.ZACHARY S.
Le client n'a pas laissé de commentaire.Christian D.
Since this was my first time renting a Uhaul, overall the experience was nice. However, upon checkout, I had already locked the back of the truck and was not able to find the key code for the lock again. So, I was unable to take a picture of the back of the unit to show it's cleanliness. I think it would have been a good idea to have that information available through the app at all times during the rental as I could see how someone could accidentally lock the back door and forget the code. Just my two cents, but overall a great experience.Joe B.
The inside of the cab was actively dirty - not full of trash, but covered in dirt, dust, and food crumbs. If this location is to continue renting out trucks, there should be a procedure for cleaning and ensuring the cleanliness of all incoming and outgoing vehicles.Scarlett B.
Le client n'a pas laissé de commentaire.Brandon L.
The safety chain to secure a vehicle on the auto transport was broken. The passenger side wheel harness strap was also old and very hard to use.Angela M.
Le client n'a pas laissé de commentaire.Josiah N.
Le client n'a pas laissé de commentaire.Joseph H.
He just didn't have any pads.David T.
Jackie gives great serviceROGER T.
Excellent serviceuriel O.
Cab was very dusty like it had not been cleaned in weeks. The windshield was so dirty you could not see out of it. I needed only a 15 foot truck and had to drive off in a 20 foot truck. The passenger side door had a opening in it so large at the to it sounded like I was driving with the window open. Very loud cab experience.William B.
Le client n'a pas laissé de commentaire.Troy M.
Le client n'a pas laissé de commentaire.Jeffrey P.
his man was very unprofessional. Was closed when the sign said open 12:00 o'clock. We directed to this location. Horrible serviceâ€¦we had just gone through a very tragic ordeal and man has not an ounce of professionalism in himâ€¦ thumbs Lisa M.
Le client n'a pas laissé de commentaire.Avery S.
App is slow so just do in person pickup and drop off.Melissa B.
I did not receive dollies that were requested and paid for.Edgardo R.
Service was great in LubbockArthur H.
Le client n'a pas laissé de commentaire.David D.
Nothing, Jackie's is an awesome place to rent from.Daren M.
Though this was not original location for drop off after a hour loss looking for previous location this location took U-Haul, much better experience.Jimmy B.
really appreciate JackieBrad T.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.Ruben C.
Le client n'a pas laissé de commentaire.Jeffrey M.
I rented out 15 ft uhaul. Looked like the vehicle was not maintained well had transmission problem. Made louder noise for longer time before it shifted to upper gear and probably used more gas than it should have used. The gentle man who helped me was very nice. I would do business with him again but uhaul need to maintain its line of vehicles.NIRAJAN S.
Really nice folksNEWMAN W.
Simpler check inKAY N.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.COREY S.
Le client n'a pas laissé de commentaire.THERESA D.
Le client n'a pas laissé de commentaire.LEAH W.
I have used this location several times and have never had an issue! The man who runs the store is always very polite and helpful. He's very accommodating if your in-town trip runs a little bit over. You're allowed to return your vehicle after hours with permission. And, check in/check out is very efficient and easy. Love this place.MARY K.
Le client n'a pas laissé de commentaire.MAUI M.
Le client n'a pas laissé de commentaire.JOSE R.
Always a great place to drop off and pick upJEREMY M.
The truck was dirty and they didn't have a dolly or proper moving suppliesMICHAELA H.
Le client n'a pas laissé de commentaire.JORIE W.
Le client n'a pas laissé de commentaire.Randall W.
The staff was very courteous and professional. The only disappointment was the truck did not have cruise control, which I specifically asked for.Brian D.
The 24/7 is a total joke. I couldn't pick up or return without help from UHaul because the WiFi connection is so bad at this location. There is a sign in the truck offering 25 credit for sweeping out. We did this and I did not get a credit on my bill. No need to offer it in a future rental because I won't be renting from UHaulNITRA B.
I reserved a 6x12 Trailer, 12 moving blankets and an appliance dolly on 09/07/21 to be picked up on 09/24/21. When I went to pick up the trailer, I was told they didn't have the appliance dolly and they did absolutely nothing to help me locate one. I was on my own to locate a dolly. After several phone calls, I located one. I went to the location to pick it up and had to make a separate reservation to get the dolly. All of this took an extra 1,5 hours to accomplish.Edward O.
Le client n'a pas laissé de commentaire.JAMES S.
Excellent experience. Very friendly and helpful staffLARRY A.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.CECIL G.
Prompt, friendly service.Michael N.
Smooth after hours drop offJAMES P.
Le client n'a pas laissé de commentaire.Clayton C.
Le client n'a pas laissé de commentaire.DAVID B.
Jackie always has what I need for my transportation needs.THOMAS C.
I do not recommend this location, the operator was unprofessional and the process was not good at all.Dylan T.
Prompt service first thing in the a.m.STEVEN RUSSELL C.
If you do not have Medium boxes, please let us know instead of just upgrading us to large boxes. ThanksLAURA L.
Le client n'a pas laissé de commentaire.Paul L.
Clean floor of greaseROBERT L.
Le client n'a pas laissé de commentaire.Courtney R.
Le client n'a pas laissé de commentaire.RANDALL H.
No problemsdavid R.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.ELIZABETH M.