Customer Reviews for Jakes Convenience Store #3
(U-Haul Neighborhood Dealer)

Évaluation :

5

I had such a wonderful experience I came back to same location twice and recommended my soninlaw. We were very pleased with the employees at this location and service. Thank you and we will be returning future customers if in need of any other rentals. Five Stars *****

Évaluation :

5

Great people to work with

Évaluation :

3

Picking up this U-haul at a convience store is not a good idea. I was made to wait several times as the clerk took care of walk in customers who stop for something quick. The order was changed to this location due to the place where I made the initial reservation did not have the truck I needed returned. When I made the order, I requested 4 sets of 6 blankets. This place had only 2. I fina;lly got the key after the clerk tried several times to pay for insurnace and tried to charge me more than the quote I received onliune. I went out back of the store to the truck and see it was in poor condition. The truck was damaged in several area and had over a 176K on the odometer. The clerk had told me the truck had 3/4 tank of fuel which it did not. I took a picture of the odimeter and fuel gage. So glad I did. When I got the truck to the location to pick up our household goods, I opened the rear area which was NASTY. I had to clean the back just to use it. Then I started to load the truck in the Mom's attic and stopped for the night. Later that night there was a lot of rain and I finished loading the truck the following day and moved to my residence only to find the mom's attic on the passenger side had leaked water into the area ruining boxes that were stored there the previous night. When I went to return the truck, the clerk had a different odometer reading and had to call someone on what to do. Thank goodness I took photos of the fuel gage and the odometer. The clerk offered no consession for the leak and water damaged goods. Overall not a good expierence for me and I have rented from U-Haul in the past. It has been years since I rented a truck and I hope this is not the new norm.

Évaluation :

2

Ensue the vehicle is clean, ready for the customer. Inspect the vehicle with the customer prior to departure; instead of telling the customer "take pictures if you see anything wrong". It was not a good experience at pick up. We filled up a trash bag with all the junk left in the truck. At this juncture, I was overcharged for what vehicle I rented.

Évaluation :

4

Started off rough but the guy behind the counter was and did do his best to help me out and get me on the rd. Most definitely would do biz with him again!!

Évaluation :

2

Missing part of my rental, took over 30 minutes to pick up my rental though i chose to do the online route still had to go inside and wait on the cashier who tried to convince me i did not have a rental for that day.

Évaluation :

5

Nothing is was fast and easy

Évaluation :

1

The woman that checked me out was the worst person ever. Told me her store customer are first and uhaul customers aren't her job. Even though I stood there for 45 minutes to pick up a truck that I reserved she stopped to help each person that came in. Yelled at my wife and I that we weren't as important as the store customers.

Évaluation :

3

I was made to wait to complete my truck pickup while the clerk stopped to ring up register sales before completing business with me. I was bumped by a few customers before he finished my reservations.

Évaluation :

2

Customer service is not good at all.

Évaluation :

5

The gentleman that rented the vehicle was more than helpful and courteous. He should be commented for his efforts.

Évaluation :

5

Was easy and helpful

Évaluation :

3

After my 3rd attempt to drop off the uhaul I rented, I wasn’t have any kind of positive feelings about Uhaul.

Évaluation :

3

It was a convenience store drop off point.

Évaluation :

5

The above comments apply to the turn in point too! Very pleasant people and helpful. Merci.

Évaluation :

3

Wouldn't give me a receipt for the return trailer. Said the system was down. Ask the clerk if they would sign my receipt, saying it was returned. They wouldn't do that.

Évaluation :

1

I have used U Haul several times and have been extremely happy with the service. This reservation was bad enough to not want to use you again. I had a 9am reservation, when we arrived we were told we couldn't get the truck until 10am. We came back at 10 and were told the employee that handled U Haul wouldn't be in until 12. At this point we had been paying our movers to just sit around. We didn't finally end up with the truck until 1pm and had payed our movers $90 for nothing.

Évaluation :

5

Only thing that I noticed was the attendant could not find the key to the key drop. We dropped it in went into to take care of the paper work and he said that he needed the key. So, we popped the lock,got the key and took it in. Need to either replace lock and find the key or take the box down. Regards.

Évaluation :

1

Go out of business

Évaluation :

5

No problems.

Évaluation :

1

Do not have your U-Haul s at gas stations with employees who have no idea what they’re doing

Évaluation :

2

Went to two different places to rent a trailer. First place didn't have a dolly for our big pieces of furniture so we went to the second place and we rented a trailer from them. We went around back to load the trailer and there was no trailer. We were redirected back to Jakes and we're able to get a trailer from them but no help loading it. Everything done by phone. I asked the guy on the phone if he was going to come help hook up the trailer and his response was "we don't offer those services". The trailer performed well Suggestion: If people are renting big trailers to move their personal belongings, Dollies should be made available.

Évaluation :

2

Terrible customer service!

Évaluation :

4

Fast return

Évaluation :

3

Area was very unorganized hard to hook up to trailer

Évaluation :

5

Everything was the way I wanted it to be, no delays no confusion, just walked in got my key and dolly and went on my way

Évaluation :

2

Need someone to help disconnect trailer. Need more space to park trailer. Only on there was an older handicapped lady behind register.

Évaluation :

5

I went uhaulJake in mineral wells they were amazing!! Fast friendly and explained everything!! 10/10 thank you ☺️☺️☺️

Évaluation :

5

I wouldn't change anything at this point. The whole experience was excellent. A+++

Évaluation :

3

Dropped off trailer on a Saturday afternoon. One inside sales clerk was available to check in the trailer. That process was fast, but there was no one to assist with the disconnection of the trailer in an open grassy area behind the store. It took me about 15 minutes to get it unhooked and off the trailer ball by myself. UHaul trailers are quite heavy. All this time, I was getting eaten alive by mosquitos. Seriously need more help with customer service.

Évaluation :

5

Tushar was awesome and really helped us out in a pinch.

Évaluation :

5

Super easy to work with! Helpful in every way! Will use them again!

Évaluation :

1

This was in person pick up , no it was over cell phone The truck wax nasty mud in the cab. It stuck bad, in the back of the truck was not clean. Trash everywhere looked like somebody was sleeping in there food and crap everywhere. And the website to do your vehicle check in didn't work it kept showing timed out. Them didn't have everything I asked for which was crap. I have rented u-haul 5 different times was treated good not this time it was crap.

Évaluation :

1

They gave me the wrong truck ...it was dirty and the seats wear covered in mud and I'm still trying to get reimbursed on it ..... I was supposed to have it 48 hours but only had it about 12....and have still yet to get reimbursed for the dirty truck

Évaluation :

3

The equipment is parked in a grass lot which is actually mud. I hand washed the outside of the trailer because it was so dirty. Then parked in the mud. Made me sad.

Évaluation :

3

Why are you asking me to rate the place that I dropped off the truck? Uhaul SUCKS. Not the place I picked up the truck.

Évaluation :

3

The truck was so rough. As you drive it, it was shaking horrible ride. And the hidden fee's are ridiculous. Was told it was gonna be $287 now I'm looking at $400 really. After on the phone we mapped out the mileage, this is ridiculous. Will not use again.

Évaluation :

5

Super polite and easy to pick-up and return Excellent customer service

Évaluation :

1

They didn't check my equipment correctly…. Unapproved charges to my credit card…..beer and cigarette store….. not a place for my two year old and wife to be safe outside of the vehicle

Évaluation :

3

The employees had no clue how to check in of check out anything. They didn't know anything that had to do with the U-Hauls there at all

Évaluation :

1

Have someone actually available at the pickup location or at least able to contact them.

Évaluation :

5

Let them know how much they are going to get back out of the deposit . I didn't travel 50, miles as the contract said so I should get that back . It was filled to the right level with gas . So when do I find out how much I have coming back

Évaluation :

1

They didn't have the paper work done for me to pick it up at 7am. I came back at 10 and they fought with me saying I didn't have a reservation. The lady just handed me the phone with the U-Haul rep on it and walked away to visit with people.

Évaluation :

2

Make returns easier.

Évaluation :

5

I had the best experience. The young man(TShawn, I am sure this is not the correct spelling) that helped me was super nice and very accommodating. I felt he went over and beyond.

Évaluation :

4

I got charged incorrectly for mileage.

Évaluation :

5

The truck bed cargo area hadn't been swept from the previous customer. But i swept it out before i loaded and after i used it.

Évaluation :

4

Location was great. I didn't receive a receipt with a break down of costs though which is not okay.

Évaluation :

4

A convenience store is not really a good place for rent a truck just my thought

Évaluation :

3

Need attendant present when picking up trailer instead doing the transaction on the phone then doing the equipment inspection and hook your self

Évaluation :

1

We reserved a truck at Storage Plus in Mineral Wells, Tx. They did not have the truck we reserved, so they sent us to Jakes Convenience Store #3 where it took an hour to actually obtain the vehicle. We spent 20-25 minutes on the phone w/ Uhaul rep answering questions we had filled out online the night before. Our truck was blocked in by 2 other Uhaul trucks and WE had to move them ourselves. We had a 4 hour drive to our destination; we were scheduled to leave town at 12:00 but did not get on the road until 2:00 because of all the delays getting the rental truck. We were so rattled because of all the hoops we had to jump through, we didn't notice the truck only had 1/2 a tank of gas until we were 30 minutes out of town. So then we had to stop and get gas!!! It was so frustrating and made for a very long day. We will not be using this site for rental EVER AGAIN.