Customer Reviews for James Snow North Self Storage
(Concessionnaire U-Haul dans le voisinage)

433 évaluations

3015 Southorn Rd   Coldwater, ON L0K1E0

(705) 835-5345

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 1/27/2022 - 1/28/2022: 9h00 am à 3h00 pm
  • 1/30/2022: Fermé
  • 1/31/2022 - 2/5/2022: 9h00 am à 3h00 pm
  • 2/6/2022: Fermé
  • 2/7/2022 - 2/12/2022: 9h00 am à 3h00 pm
  • 2/13/2022: Fermé

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Services dans cet établissement :

Pour nous contacter

(705) 835-5345

3015 Southorn Rd
Coldwater, ON L0K1E0

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 1/27/2022 - 1/28/2022: 9h00 am à 3h00 pm
  • 1/30/2022: Fermé
  • 1/31/2022 - 2/5/2022: 9h00 am à 3h00 pm
  • 2/6/2022: Fermé
  • 2/7/2022 - 2/12/2022: 9h00 am à 3h00 pm
  • 2/13/2022: Fermé

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing to improve. Willa is fantastic. I will be recommending this location to anyone. It was out of our way a bit but well worth it. She was so helpful. Thanks Willa.

DIANE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
5

Very pleasant service and very accommodating and have already recommended them to a friend

DON F. 
Évaluation :
5

Very friendly and helpful representative of U haul

Peter J. 
Évaluation :
5

Super friendly and helpful. They made pick-up & drop-off very easy. We have used uhaul services 4 or 5 times & this was, by far, the best experience we have had.

Tara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
5

Best location...always rent from Coldwater.

APLYN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
5

Excellent communication and customer help.

Cameron R. 
Évaluation :
5

Easy drop off site, lots of room to back trailer in.

Alex M. 
Évaluation :
3

The customer service agent was very nice. On checking the lights the rear left running light was inoperative. I was told that this was my problem. I spent my time going to get wiring connections to repair the faulty wiring. This was disappointing.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl S. 
Évaluation :
4

Excellent customer service Enjoyed the interaction with the uhaul staff

JENNY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel R. 
Évaluation :
5

No improvement required at this location.

Alan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
3

Provide us a pick up location closer to where we originally wanted to puck up.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE G. 
Évaluation :
5

Lady who ran office and insisted she hook up trailer very helpful., re booked was awesome. Location fine. Only complaint would be uhaul corporate logistics of why one of the three centres in Orillia didn't have trailers when I booked but had some in the yards? And never moved still? Why when re routed after booking - to Coldwater she had three and now when I show up the three are there BUT they showed not available until she managed computer!!! Site and staff fine but still no confidence in u hauls booking and reservations program which is non existent! Could never guarantee that a thing will be available or even exist, after booking!

Tony W. 
Évaluation :
5

Have a pickup and drop off location in Midland Ontario.

Pierre D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SEYED ARASH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

The location service was excellent however it's Uhaul's overall service that's lacking. We ordered a 20 ft truck weeks in advance only to be provided a smaller truck requiring multiple visits at great distance instead of doing the job in one trip. We've used UHaul many times before but never experienced a lack on equipment at a non peak moving time.

Dean W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
4

Customer service was excellent.

ROSSL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey D. 
Évaluation :
5

The best rental experiences I've ever had.

David B. 
Évaluation :
5

I had a great experience at the Coldwater UHaul. When I originally called looking for a 6x12 trailer, she said that she didn't have any 6x12 trailers, and then went on a hunt for one, checking from Midland to Orillia, and from Barrie to Huntsville. I wound up renting a 4x8 and making multiple trips (I was travelling a short distance anyway) and the price was very reasonable. I will be returning here for all my trailering needs as much as I can.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

I was supposed to pickup a trailer in Barrie, but it was changed to Coldwater, which meant an extra 2 hrs driving. Apparently there was a breakdown. Otherwise a good experience.

Dave C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil T. 
Évaluation :
5

More trucks available. Not much stock in the yard and I was a bit concerned that I wouldn't get one on my pick up date. But it was and everything was great.

Don M. 
Évaluation :
5

Staff were very friendly, professional, accommodating will definitely rent from this location again.

Michael F. 
Évaluation :
3

Far from orillia.

Bradley C. 
Évaluation :
5

very nice lady that rented trailer to me.

Joe C. 
Évaluation :
5

Uhaul needs to keep their trucks maintained, my truck had break issues and no break lights working. When I advised uhaul scheduling about this and advises them that this truck is unsafe and that I wanted to drop it off at the location 5 minutes away from me instead of 30 minutes away, I was threatened by the call taker with a 500-1000$ charge and this call taking was very rude about it. I will never use uhaul and won't recommend uhaul to anyone I know due to the total lack of concern by the employee.

George S. 
Évaluation :
5

The staff was extremely helpful and efficient. Rented from this location twice and had the same positive experience. Have rented from 2 other uhaul locations I will never use again but this one has my whole hearted recommendation

Ross P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY C. 
Évaluation :
5

the lady who ran the office was so helpful and wasn't afraid to get dirty and help hook up the trailer

DIANE J. 
Évaluation :
5

I was very impressed by the actions of the lady on the desk. She was very accommodating and helped me with my needs.. Unfortunately, I don't have her name with me at the moment. The truck was clean when I got it. During the run, it ran very well and had the power to make it go. I am pleased with my experience.

JAMES A. 
Évaluation :
5

Barry easy process !!.

glenn G. 
Évaluation :
4

No comment at this time.

Ted C. 
Évaluation :
4

Don't make make customers feel bad about going over on mile/kms that you were quoted less. We are paying for it. Overall satisfactied over the whole experience.

Melissa D. 
Évaluation :
1

Had our truck rescheduled 3 times and then didn't receive half the things we were supposed to, barely compensated for anything and still overcharged way more than agreed upon

alyssa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

Lady in office was great!

Nick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton S. 
Évaluation :
4

Your rates are competitive and both the staff at Coldwater and Wasaga are outstanding with excellent customer service. Your product, however, is terrible. After one failed attempt to use a truck because it was padlocked shut and no one had a key which caused a wasted moving day, I then rented a trailer the following day which had one functional brake light. This made for a fraught drive home that night. In all fairness this could have been avoided if I had done my due diligence at pickup. CHECK THE EQUIPMENT BEFORE YOU LEAVE THE LOT.

Dominique D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex M. 
Évaluation :
5

Thank you for your efficiency!

MaryEllen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dean T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

neil T. 
Évaluation :
4

The reason I didnt answer was the equipment clean and well maintained was because the WONDERFUL LADY Willa at this location in Coldwater ... who was JUST AWSOME to me had to clean out the trailor from the prevouis renter..... WHAT a blessling Willa is too guys at ..U -HAUL .

Janice S. 
Évaluation :
5

Outstanding customer service. The agent made sure everything as working perfectly before i left. She was very helpful and pleasant.

Brian A. 
Évaluation :
4

Wonderful service.

Peter J. 
Évaluation :
5

Trailers need a jack stand, lifting them by hand is difficult and could be dangerous.

Jordan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Everything was great. Amazing customer service. They went above and beyond helping us out in a pinch as we had to move out in a week with a weeks notice and they accommodated us no questions asked

Matthew S. 
Évaluation :
5

The whole process was easy and affordable. Merci.

David B. 
Évaluation :
5

The lady that runs this location is fantastic! She helped us with all our needs going above and beyond for us. I would recommend this location to everyone!

Tracey T. 
Évaluation :
4

Very helpful & friendly people. Thank you

Leonel M. 
Évaluation :
5

The lady who assisted us at the store was excellent. She was helpful, efficient and very personable. We called last minute and I dealt with I believe the owner and son, and they also went above and beyond, even calling the person who was returning the trailer so I wouldn't have to wait too long. Great overall experience!

GLENA G. 
Évaluation :
5

The clerk was excellent.

Timothy D. 
Évaluation :
5

Location was excellent. Very accommodating. Truck not very well maintained.

Kevin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTC T. 
Évaluation :
5

This location is a great location. The service is top-notch. She went out of her way to provide assistance when needed. Would definitely use this location again.

Debbie T. 
Évaluation :
5

Le service à la clientèle était génial.

brian H. 
Évaluation :
5

No way to improve. The service and friendly staff were great. Merci

RYAN G. 
Évaluation :
5

Check to see if the tail lights are working.

DAVID W C. 
Évaluation :
5

The trailer needed to be cleaned.

Lawrence R. 
Évaluation :
4

The agent was extremely helpful and accommodating.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viive K. 
Évaluation :
4

Great service from a very knowledgeable staff member.

Karin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denyse D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raeanne B. 
Évaluation :
3

Again: nothing wrong with the locations. The company overall is extremely stressful to work with and you don't get any specific information about your truck until the last possible minute. U-Haul changed my 26 ft truck to 15 ft without any advance warning, almost turning my long distance move into a total disaster.

william kim M. 
Évaluation :
3

Have more trailers available.

Gary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Great service, thank you!

Jan-Mathias P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jozef Z. 
Évaluation :
5

Amazing service

Michael M. 
Évaluation :
1

The location and manager were amazing, however my experience with the location on younge st was not. I was supposed to pick up a 26 truck which was never going to be there. We wasted 2 hours and gas in the unhaul truck driving from coldwater to Midland to only move a few blocks in midland. It took us 3 times as long with a small 15 foot truck and then we had to drive back to coldwater the next day, also using gas in my car. There was no call from Uhaul explaining the mix up. The younge st location is horrible. I don't feel I should have had to pay the $70 ( truck is only $29 and insurance $15) plus the gas in both vehicles. This caused a huge fight between myself and my husband. Unhaul needs to get organized. Every time I use this service there is a mix up of some sort or the trucks are empty, dirty, we have to clean them ourselves etc. Disgraceful. I will be asking for a full refund for my time and troubles. Unacceptable

Jason H. 
Évaluation :
5

Nice and very helpful staff.

Simon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

The lady who manages this location is a gem. She's thoughtful, helpful, and very hard working. I've been to this location 3 times. It's not the closest location for me, but I choose this site for the excellent service.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

I was guaranteed a truck would be available in Wasaga Beach where I reserved it. I was made to go to Coldwater to pick it up. That is not guaranteed! I had an Excellent experience with the representative at this location and I am promised a 50 dollar credit that I have not received yet. So that helps but I would have thought you would make arrangements to get the truck to Wasaga as guaranteed. It added over 2 hours extra driving time and extra miles that I had to pay. Other than that I would rent from you again and would recommend you to friends. Have a great day. Stay safe from covid!!

Ron R. 
Évaluation :
2

Vehicle and office smelled of cigarette smoke, the vehicle was somewhat clean, but upon closer inspection there were items left in the vehicle from the rental prior to ours and was obviously not rented in "swept clean" condition. It was evident that the vehicle was not properly processed with quality controls between rentals

JUSTIN L. 
Évaluation :
5

Excellent service from start to finish. Was impressed at the level of professionalism and customer service the lady agent showed us. Will surely recommend to friends & family. Will go back again for future needs. Thanks, Mary

MAry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken P. 
Non les évaluations ont été soumises pour cet établissement.

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