Customer Reviews for James Snow North Self Storage
(Concessionnaire U-Haul dans le voisinage)

391 évaluations

3015 Southorn Rd   Coldwater, ON L0K1E0

(705) 835-5345

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 9/17/2021 - 9/18/2021: 9h00 am - 3h00 pm
  • 9/19/2021: Fermé
  • 9/20/2021 - 9/25/2021: 9h00 am - 3h00 pm
  • 9/26/2021: Fermé
  • 9/27/2021 - 10/2/2021: 9h00 am - 3h00 pm

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Services dans cet établissement :

Pour nous contacter

(705) 835-5345

3015 Southorn Rd
Coldwater, ON L0K1E0

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 9/17/2021 - 9/18/2021: 9h00 am - 3h00 pm
  • 9/19/2021: Fermé
  • 9/20/2021 - 9/25/2021: 9h00 am - 3h00 pm
  • 9/26/2021: Fermé
  • 9/27/2021 - 10/2/2021: 9h00 am - 3h00 pm

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

the lady who ran the office was so helpful and wasn't afraid to get dirty and help hook up the trailer

DIANE J. 
Évaluation :
5

I was very impressed by the actions of the lady on the desk. She was very accommodating and helped me with my needs.. Unfortunately, I don't have her name with me at the moment. The truck was clean when I got it. During the run, it ran very well and had the power to make it go. I am pleased with my experience.

JAMES A. 
Évaluation :
5

Barry easy process !!.

glenn G. 
Évaluation :
4

No comment at this time.

Ted C. 
Évaluation :
4

Don't make make customers feel bad about going over on mile/kms that you were quoted less. We are paying for it. Overall satisfactied over the whole experience.

Melissa D. 
Évaluation :
1

Had our truck rescheduled 3 times and then didn't receive half the things we were supposed to, barely compensated for anything and still overcharged way more than agreed upon

alyssa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

Lady in office was great!

Nick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton S. 
Évaluation :
4

Your rates are competitive and both the staff at Coldwater and Wasaga are outstanding with excellent customer service. Your product, however, is terrible. After one failed attempt to use a truck because it was padlocked shut and no one had a key which caused a wasted moving day, I then rented a trailer the following day which had one functional brake light. This made for a fraught drive home that night. In all fairness this could have been avoided if I had done my due diligence at pickup. CHECK THE EQUIPMENT BEFORE YOU LEAVE THE LOT.

Dominique D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex M. 
Évaluation :
5

Thank you for your efficiency!

MaryEllen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dean T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

neil T. 
Évaluation :
4

The reason I didnt answer was the equipment clean and well maintained was because the WONDERFUL LADY Willa at this location in Coldwater ... who was JUST AWSOME to me had to clean out the trailor from the prevouis renter..... WHAT a blessling Willa is too guys at ..U -HAUL .

Janice S. 
Évaluation :
5

Outstanding customer service. The agent made sure everything as working perfectly before i left. She was very helpful and pleasant.

Brian A. 
Évaluation :
4

Wonderful service.

Peter J. 
Évaluation :
5

Trailers need a jack stand, lifting them by hand is difficult and could be dangerous.

Jordan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Everything was great. Amazing customer service. They went above and beyond helping us out in a pinch as we had to move out in a week with a weeks notice and they accommodated us no questions asked

Matthew S. 
Évaluation :
5

The whole process was easy and affordable. Merci.

David B. 
Évaluation :
5

The lady that runs this location is fantastic! She helped us with all our needs going above and beyond for us. I would recommend this location to everyone!

Tracey T. 
Évaluation :
4

Very helpful & friendly people. Thank you

Leonel M. 
Évaluation :
5

The lady who assisted us at the store was excellent. She was helpful, efficient and very personable. We called last minute and I dealt with I believe the owner and son, and they also went above and beyond, even calling the person who was returning the trailer so I wouldn't have to wait too long. Great overall experience!

GLENA G. 
Évaluation :
5

The clerk was excellent.

Timothy D. 
Évaluation :
5

Location was excellent. Very accommodating. Truck not very well maintained.

Kevin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTC T. 
Évaluation :
5

This location is a great location. The service is top-notch. She went out of her way to provide assistance when needed. Would definitely use this location again.

Debbie T. 
Évaluation :
5

Le service à la clientèle était génial.

brian H. 
Évaluation :
5

No way to improve. The service and friendly staff were great. Merci

RYAN G. 
Évaluation :
5

Check to see if the tail lights are working.

DAVID W C. 
Évaluation :
5

The trailer needed to be cleaned.

Lawrence R. 
Évaluation :
4

The agent was extremely helpful and accommodating.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viive K. 
Évaluation :
4

Great service from a very knowledgeable staff member.

Karin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denyse D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raeanne B. 
Évaluation :
3

Again: nothing wrong with the locations. The company overall is extremely stressful to work with and you don't get any specific information about your truck until the last possible minute. U-Haul changed my 26 ft truck to 15 ft without any advance warning, almost turning my long distance move into a total disaster.

william kim M. 
Évaluation :
3

Have more trailers available.

Gary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Great service, thank you!

Jan-Mathias P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jozef Z. 
Évaluation :
5

Amazing service

Michael M. 
Évaluation :
1

The location and manager were amazing, however my experience with the location on younge st was not. I was supposed to pick up a 26 truck which was never going to be there. We wasted 2 hours and gas in the unhaul truck driving from coldwater to Midland to only move a few blocks in midland. It took us 3 times as long with a small 15 foot truck and then we had to drive back to coldwater the next day, also using gas in my car. There was no call from Uhaul explaining the mix up. The younge st location is horrible. I don't feel I should have had to pay the 70 $( truck is only 29 $and insurance 15 $) plus the gas in both vehicles. This caused a huge fight between myself and my husband. Unhaul needs to get organized. Every time I use this service there is a mix up of some sort or the trucks are empty, dirty, we have to clean them ourselves etc. Disgraceful. I will be asking for a full refund for my time and troubles. Unacceptable

Jason H. 
Évaluation :
5

Nice and very helpful staff.

Simon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

The lady who manages this location is a gem. She's thoughtful, helpful, and very hard working. I've been to this location 3 times. It's not the closest location for me, but I choose this site for the excellent service.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

I was guaranteed a truck would be available in Wasaga Beach where I reserved it. I was made to go to Coldwater to pick it up. That is not guaranteed! I had an Excellent experience with the representative at this location and I am promised a 50 dollar credit that I have not received yet. So that helps but I would have thought you would make arrangements to get the truck to Wasaga as guaranteed. It added over 2 hours extra driving time and extra miles that I had to pay. Other than that I would rent from you again and would recommend you to friends. Have a great day. Stay safe from covid!!

Ron R. 
Évaluation :
2

Vehicle and office smelled of cigarette smoke, the vehicle was somewhat clean, but upon closer inspection there were items left in the vehicle from the rental prior to ours and was obviously not rented in "swept clean" condition. It was evident that the vehicle was not properly processed with quality controls between rentals

JUSTIN L. 
Évaluation :
5

Excellent service from start to finish. Was impressed at the level of professionalism and customer service the lady agent showed us. Will surely recommend to friends & family. Will go back again for future needs. Thanks, Mary

MAry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken P. 
Évaluation :
5

everything went smooth. without a HITCH. Lol

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEYDARREN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neal C. 
Évaluation :
5

Willa was super!

Vince C. 
Évaluation :
5

The pricing is confusing and complicated. When you book A vehicle there is no guarantee of actually getting the vehicle on that precise date. You should change the system so that there are significant penalties if the vehicle is not returned on time to reduce thus uncertainty.

gordon A. 
Évaluation :
4

Willa was very helpful and thorough. Good rental experience.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYNGAIL L. 
Évaluation :
5

The lady was very nice and helpful

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gord G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug A. 
Évaluation :
1

The front gate is one big puddle that you have to walk through to open the gate. Especially having after hours start at 3pm that is not the type of think you want to trudge through

Gregory R. 
Évaluation :
5

Everything was great! Willa is always so very organized! Thanks

anne-marie D. 
Évaluation :
5

I was more than satisfied with the customer service provided by this firm. Would certainly go back again.

Kristine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayne V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEROLD B. 
Évaluation :
5

All good

Rob T. 
Évaluation :
5

None, great service from Willa. Equipment was ready for me when asked for and paperwork was quick & efficiently handled

DAVE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
4

Great service

steve F. 
Évaluation :
5

Awesome customer service.!

Larry R. 
Évaluation :
4

The location where we picked up our rental was great, The lady running the place Called me ahead of time and agreed to come in early because apparently we were able to book a truck pickup time before they were open? Also and most importantly, we booked online & paid for a 20' truck.. when we arrived at the pickup location there was only a 15' Truck waiting for us.. when my wife called to see what was going on, she had to argue the fact that she in fact booked and paid for 20' and not 15'... after some time we were eventually offered a discount and told we could keep the truck longer then we paid for, so that was fine. However it really seems like there needs to be some kind of Tracking technology incorporated into the trucks.. it's a great Thing to be able to book online.. but there needs to be more accountability. With everything that's been going on With the times lately it's understandable That unforeseen things happen, especially when it comes to moving.. but this isn't the first time we have had A problem with online booking.

Chris J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Great customer service. Friendly staff

Steve O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc N. 
Évaluation :
5

The ratchet mechanism did not work as well as it should. Had a hard time releasing the straps the ratcheting mechanism needs to be cleaned up and maybe even putting white grease to loosen up the ratchet.

jim M. 
Évaluation :
5

Awesome customer service and experience

AMANDA S. 
Évaluation :
1

I reserved a motorcycle trailer in Orillia. When I hooked up the trailer the light did not work. I spent about 30minutes trying to fix the lights with the guy there, it was an internal issue (not a quick fix). Then, the guy called to find me another trailer, he found me one in Coldwater. He assured me that the trailer had ramps and would be great for a motorcycle. So, I drove all the way to Coldwater which was the complete opposite direction that I needed to go. When I arrived, the trailer did not have ramps and the doors opened to the side instead of up and down. I had to drive 1,5 hrs to pick up a motorcycle and I was forced to use an old detached wooden door as a ramp. While driving back to Orillia, I was pulled over by the police because the running lights apparently did not work on that trailer. When I finally arrived to my destination, I had to use the wooden door again as a ramp. Then, after all day and night, I had to drive the trailer back all the way to Coldwater because dropping it off in Orillia was refused/denied to me and I was even threatened with a 150 $+ fine. This experience was absolutely ridiculous. Not only was it tiring, unnecessary, and expensive. It was unsafe. I can not believe that U-Haul offered me and have me trailers without proper lights. Unless I am compensated, I will never use U-Hail ever again and I will encourage and ensure that my friends and family do the same.

Conner S. 
Évaluation :
5

It was perfect

Alexandre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merv B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CARLY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Willa was amazing...so helpful. Would definitely rent from this location again!

Douglas G. 
Évaluation :
5

S.O.

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEV M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
2

The truck did not have appropriate tires for winter which made driving dangerous and scary. Took twice as long to move due to the tires not being safe. Spun out and got stuck few times. The truck was not ready with rental items when we arrived in the morning.

Jill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W. 
Non les évaluations ont été soumises pour cet établissement.

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