They weren't notified of my pickup time. If I didn't call to confirm, they would have been closed. Otherwise super friendly and helpfulMARIA B.
Customer Reviews for J&L Auto and 4 Wheel Drive
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Still not in agreement with a lack of guarantee on reservations, unless you want to pay a good chunk more. Why can't a standard reservation be something guaranteed? I know this is a Uhaul policy, not the store.DAVID F.
Tire blew while on my way back .. I mean BLEW! Nothing left of it. Lucky I notice right away and didn't have any more damage to the trailer or other tire or to me! People on the phone at U-Haul customer service were pretty good and the guy that fixed the tire was great. Checked to make sure the rest of the equipment was safe enough to get me home. Know one from this location has contacted me There was no compensation for the 2 1/2 hrs lose of my time I've had issues with this location before... vowed never to use them again... this was the nail in the coffinDena D.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Elisabeth J.
Le client n'a pas laissé de commentaire.Marcia M.
Le client n'a pas laissé de commentaire.Ken R.
Le client n'a pas laissé de commentaire.Matthew G.
The attendant was not prepared for me to pick up and was unsure of how many trailers he had available. There were 2 people in the office and I waited for 10 minutes for someone to assist me while one of them was talking with a customer and the other was on the computer. Customer service was NOT goodAmy W.
It wasn't the location I got it from that was the problem. It's was the sloppy handling of the vehicle. There was so much play in the steering wheel it was difficult to drive in a straight line. Majority of the the people I talked on the phone didn't listen to what I was saying. They were so focused on trying to upsell me or sticking to their script.Jesus H.
Le client n'a pas laissé de commentaire.Eugene C.
Le client n'a pas laissé de commentaire.Tony D.
Service was excellent but the center itself is very limited for anything other than a truck drop off spot.Ralph S.
Dropped off after hours, did not have any experience inside or with staff.Brandie A.
Le client n'a pas laissé de commentaire.Bart S.
Person who helped me drop off was great. Unhooked the trailer and moved it on his own.Richard K.
No furniture dolly was in the U-Haul and there was not all of the furniture cloths I paid forJoseph F.
Le client n'a pas laissé de commentaire.Nikola T.
Le client n'a pas laissé de commentaire.Barbara F.
The guy here was also great. Maybe more things to block trailer wheels night be nice though, since the lot had a slope. Overall the online reservation system, and lack of timely notifications especially, is extremely lacking and feedback of how much a mess it can cause needs to be reviewed.Timothy R.
Le client n'a pas laissé de commentaire.Jenna G.
Le client n'a pas laissé de commentaire.Daniel C.
They were closed and this was not the location I chose for the drop off.Jim S.
Rental truck not checked in in a timely manner, resulting in UHaul contacting me about a late return 5 days later. Rental checked in after I went to the store to insist that it be checked in.Jennifer B.
Horrible customer service. Friday when I picked up the trailer, I told the guy I needed help unhitching the trailer when I returned , it would be after hours so when could I bring it in in the morning..... He told me someone would be at the shop at 10 and he would be there at 11. I was there at 10 and I stayed for three hours. No one showed up. I did call customer service ,which nobody answered the phone until I called roadside assistance. The woman helped me find a tow truck that would come and unhitch it for me but I would have to wait an hour. That was unacceptable. I had already been waiting at least an hour and a half. So I attempted to back up and finally drove across the grass to the U-Haul place that was a mile away. Rocky helped me by unhitching the trailer and processing my return. He was the only enjoyable part of this whole experience. When I called Monday to speak With the young man who I went to the trailer from, he called me a liar and said I he never told me he would be there at 11 to unhitch the trailer. Why would I sit there for three hours if no one was going to show up? I could've kept the trailer until Monday morning and had him Unhitch it for me. That does not make sense. I am looking for a complete refund for this wonderful experience. I also noticed I am being charged from Rocky for the rental and also from with the young man who I went to the trailer from, he called me a liar and said I he never told me he would be there at 11 to unhitch the trailer. Why would I sit there for three hours if no one was going to show up? I could've kept the trailer until Monday morning and had him on hatchet for me. That does not make sense. I am looking for a complete refund for this wonderful experience. I also noticed I am being charged from Rocky for the rental and also from the place I picked the trailer up Also wish I could explain tnis to a person instead of email but knowone picks up at customer serviceDena D.
Dropped off before 7PM but location was closed. Very small shop and not identified well as U-Haul canter.Laura J. B.
The uhaul phone system is completely unbearable. The first time I called I was on hold waiting for 5 minutes. The second time I called it was in excess of 10 minutes. The trailer was dirty on the inside and there was no "uhaul" technician at the pick up site. All in all, a very bad experience.Jordan P.
Le client n'a pas laissé de commentaire.RON T.
Le client n'a pas laissé de commentaire.Kelly S.
Le client n'a pas laissé de commentaire.Bill B.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.shawn L.
Location, customer service and equipment was all excellent.JERRY M.
Staff at this location was very friendly. Unfortunately, the three dollies I requested were not there. They found some at another location two miles away on Atlas Court. When I got there, they told me I could call UHaul and request a 50 $refund for my dollies not being at the location requested. I called a couple days after, and received a voicemail in return saying UHaul does not offer refunds for equipment other than trucks. UHaul has got to get its shit together to get equipment in the right place and not give customers wrong information.Brandice C.
Le client n'a pas laissé de commentaire.Curtis K.
Le client n'a pas laissé de commentaire.MUHAMMAD G.
Le client n'a pas laissé de commentaire.Muhammad G.
Le client n'a pas laissé de commentaire.Lyn P.
The staff at J&L Auto and 4 Wheel Drive were excellent, professional, timely. They truly saved our move and turned around our perceptions of the U-haul company from the service we received at an alternate location.Antanice P.
Don't charge me a two day rental fee then sneak in a bullshit charge because I went over a mile or two!!Randy W.
Le client n'a pas laissé de commentaire.Cory T.
Terrivle experience please calljoe M.
Very friendly staff. Quick and simple pick up.Krystal A.
Le client n'a pas laissé de commentaire.john H.
Nice people, but difficult to get back to Madison from.mathew G.
Le client n'a pas laissé de commentaire.Pam S.
Great staff, very friendly. our preselected drop off location was full and we had to drop at another location that was less convenient.Michael S.
Le client n'a pas laissé de commentaire.Wolfgang R.