Évaluations des clients J&M Self Storage

Very pricey but convenient clean and reliable

Please top up washer fluid as there was not a single drop, as we had to clean windshield due to snow and rain on that day.

The gentleman and lady who helped me were so kind and patient. They explained everything to me and tolerated all of my questions. I know where I am going the next time I need a Uhaul or Storage.

Nothing-

J&M saved uHaul from losing a longtime customer. UHaul canceled my one way rental 5 min before my reserved pick up time and while I understand that sometimes vehicles are not returned there should have been ways to prevent a cancellation. J&M helped us out by renting a round trip van rental that fully accommodated our needs, although a one way rental would have made it perfect I commend J&M for realizing uHauls error and making the customer happy! I would recommend J&M for any rental needs!

U-Haul, cancelled our track with less than 24 hours. We had to change our move to 3 days later. I would not recommend them. Awful experience!!!

Staff at JM was very cordial and cooperative. Got the truck in 10 minutes. no wait or queue.

Unfortunately, the truck location was quite a distance from my house (over 30 mins away and I live in a densely populated NJ area). But as far as the location itself, the gentleman who worked the counter was wonderful and was very helpful in assisting me to find as close a drop-off point in PA as possible as I moved my inlaws to their retirement complex. Definitely recommend that UHaul location in Edison, NJ!

so I got the gas at 1/4 of a tank that is my only issue I hopefully won't be charged for returning it at 1/4 of tank.

The gears get stuck. It stays drive but it's in neutral

very nice people safe place to leave your car while you drive your truck.

Excellent Service - Got what I was promised for a change

The return process on the app is too long and cumbersome For a first timer it will help if the return process sticker is pasted inside the cab. This will avoid some back and forth from the office back to vehicle and re-opening

The owners should really wear masks given the environment. Other than that, it was a pleasant experience.

Good

Used the app, so I had zero interaction with the location. This review would not let me submit without checking a location rating. Doesn't seem to be a useful requirement with the app. The location rating I picked is not my official opinion. Just needed to select something.

It was difficult to get to, and it took over 20 minutes for the company to check me in.

I am satisfied w service I received. My only comment, the location is a little far from where I live. It is because UHaul on ISELIN NJ did not have any available vehicle that day that you became tge next best choice

One of the most traumatic experience is moving and this location make it looks like a breeze! Excellent customer service and it's just sooo easy. The only reason I will consider to move again !

Dirty truck rude nasty people working cash register, then they charge you over welling fees what started as $53.00 when up to $153.00 be careful very careful

The online only experience was confusing. When i booked my reservation it should have told me I needed all the other information upon taking the vehicle. Had to wake someone up for the alternate contact and take photos, way too much in a parking lot to do.

Truck was in excellent condition. And the customer service was amazing.

If the week day rate for mileage is 1.00, how come I am being charged 1.99 when I rented it on Friday? It should be applicable to me, too. Please email me back at fedarga@gmail.com

excellent

Second time to use this place. Very nice people. It was hot today. They offered me a cold water too.

Friendly fast and professional.

I've used this rental location a few times over the years. Usually 1-2 years in between but I swear to God the lady behind the counter, who I believe is the owner also, recognizes me with a very familiar look which is a very warm way to connect with your customers. And considering the location and the fact that I'm Indian that says a lot too lol. She's very cordial she's very nice and you can tell very efficient. She's like the mom you want to rent from. You can tell don't mess with her but she also has your best interest at heart. In and out quick with the paperwork and gets keys your in hands so you can do what you gotta do. 5 stars isn't enough for this location.

I requested and paid for a dolly and it was not provided. I called U-Haul to say I never received one and they said I have to speak to where I rented from but no one was there due to covid 19. When I scheduled my U-Haul it was suppose to be picked up in Edison and dropped off in Jersey City but somehow it was changed to in town rental, so I had to pay for more mileage. Checking in on your phone is not as easy/simple, I would of rather had a physical person to help me.

Simple process and very professional

Very nice

Staff was excellent in customer service

Professional, well run business! thank you

Truck cabin and cargo area was dirty. Fuel marking was wrong. Marked at held when it was actually lowered

The inside box of the truck had dirt and mud in it. It should have been cleaned. The transmission had a problem. I was doing a very local move but it couldn't go over 35 MPH. The operators of the location were extremely nice and told me I could come earlier than their open time because they are usually there. They were very accommodating.

The person at front desk was super helpful and polite and I appreciate that a lot, also the staff person who was helpful in assisting with getting familiar with vehicle controls. The vehicle was in good and clean condition. I would surely recommend U-Haul and the center (1939, oak tree Rd. Edison NJ) I visited to others.

Was not satisfied with the bill since I saw additional charge of NJ service fees which was not part of contracts when I picked up.

Thanks for the easy move!

Best location in the state

Gentleman at counter was very polite and professional. Transaction was quick and smooth. Will definitely be using this location again.

No improvement needed. Very straight forward very helpful. Explained everything I needed to know. Do not want to move again, but would definitely use them.

Best Uhaul location in the state

You're service to pick up the truck via the app was useless. It had connection issues, though I was able to use other apps/sites just fine. No response via the “chat”. Called for help and was on hold for 30 minutes before I gave up. Fortunately someone was working at the location who could help me. However he didn't have the 30 moving blankets I reserved, and some of my furniture was damaged as a result. Very disappointed.

Therear view mirror was broken, it kept falling forward, making it impossible for my husband to see behind him. This was not the fault of J&M though. The truck was from Alabama. We did inform them to fix it.

All is good, except the mobile app didn't work even after trying multiple ways.

Good overall experience except for claiming it's $19.95 but really its $50 bucks.

Please make sure to provide belt for inside truck cabin to keep stuff intact and safe. We dont find that.

NA

Seamless process. Thank you. Van worked great and staff was helpful.

Very dissatisfied. The truck a/c went out and the turn signals stopped working. I lost the entire rest of the day , because the uhaul technicians had to come out and fix the truck by midnight. I was then charged a fee for the mileage and not given any consideration for my horrible experience. Never again.