Le client n'a pas laissé de commentaire.
IBRAHIM K.
Customer Reviews for J&M Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Exceptional experience from first contact to return
DWIGHT C.I rented a 20 foot truck and noticed prior to picking up the truck that I was unable to change the location for drop off. After calling the store and the uhaul customer service, I was told this was not an issue for my order and can be changed once I am in the truck. On the day I went to pick up truck I was informed from someone from customer service that I would not be able to change my location because this is a local truck and the next available one way is at 9 am. After being told the rates on the phone I was told different rates in the store. This was terrible customer service and interfered with moving schedule and cost more than I was told.
Melody C.No issues. Everything was what it was supposed to be. I will use them Ary when the need arises.
SHIJU M.I dont understand why back to uhul same place .This us unfair bacuase we pay extra money for retun maile.
SUNILKUMAR P.I attempted pick up on the app but was having trouble. The gentleman in the office was very nice and checked me in and explained everything. I was on my way quickly.
SUSAN N.It was hassle free booking & return. Kudos to U Haul team for maintaining such good service.
PADMAKAR S.I highly recommend this location.
DAVID R.The U-Haul app needs work. Lots of issues with taking photos, but the location was great. Highly recommend J&M Self Storage for your U-Haul rentals and more.
NATHAN R.Used this location several times over the last few weeks. Always great service
STEVEN B.the person working the desk was pleasant
Carolynn B.Check in was fast and efficient. Truck was fine. I didn't expect to have to give a less than 5 start review, but I was charged for fuel even though I filled the tank to the previous level. I took a picture of the gaugage as proof. When I called to address this I was asked to call back. When I called back I could not get through. The phone would give me some tones, then silence. I was able to leave a message on one call attempt, but did not hear back. I did get a refund for the fuel charge by calling the toll free UHaul number. Check your receipt carefully.
MICHELLE K.The location manager misguided me on adding about $50 worth of fuel, for a 58 mile trip. I have also provided the receipt of fuel. Where as I was only required to add in only about $20 worth of fuel.
SANJAY B.Always good service at this location. It's my go to spot when I need a truck. Merci
VINCENT B.Greet customers with a smile
JANET H.Great warm friendly service . Thank you ðŸ™
DANASHEKA S.I have used this Uhaul located on 1939 Oak tree rd several times and they have never disappointed me. Always understanding & courteous
APRIL H.Staff was very nice.
MICHELLE S.As always great service.
Shaun M.Hot air was coming near the right leg area and due to that reason it was super uncomfortable needs repairs immediately
AJAYKUMAR J.All good.
Amauris M.Easy checkin, friendly staff, no issues.
Wayne F.I received a link the day before pickup to send license pictures. I then had to do it again in the app the day of pickup.
William C.Excellent service
DEBORAH L.Everything was perfect. The internet reservation was easy and the pick up site and truck was great.
JOSEPH G.Nothing at all. Everyone was so friendly and accommodating.
ORIN O.Very helpful guys. Truck was perfect. Needed more blankets, but that was probably a U-Haul distribution issue. Highly recommend this location.
DARIN E.All was very good
MIROSLAW K.Nothing.
MICHAEL M.Great service - Highly recommend
INDRANIL G.Quick pick up and drop off service. Awesome!!!
JOHN O.The team working at the center are great. They have very warm and hospitable nature. Love to recommend to my friends.
DANASHEKA S.Keep up the excellent work.
RAMON N.Please add an option to pay E-Z pass
PINGHUNG H.Clean and professional service.
CHARLES C.Very good customer service and easy to work with.
Paul W.Very pricey but convenient clean and reliable
Anthony P.Please top up washer fluid as there was not a single drop, as we had to clean windshield due to snow and rain on that day.
Prashant P.The gentleman and lady who helped me were so kind and patient. They explained everything to me and tolerated all of my questions. I know where I am going the next time I need a Uhaul or Storage.
DEFORESTT T.Nothing-
Yash P.J&M saved uHaul from losing a longtime customer. UHaul canceled my one way rental 5 min before my reserved pick up time and while I understand that sometimes vehicles are not returned there should have been ways to prevent a cancellation. J&M helped us out by renting a round trip van rental that fully accommodated our needs, although a one way rental would have made it perfect I commend J&M for realizing uHauls error and making the customer happy! I would recommend J&M for any rental needs!
LISA R.U-Haul, cancelled our track with less than 24 hours. We had to change our move to 3 days later. I would not recommend them. Awful experience!!!
Joseph D.Staff at JM was very cordial and cooperative. Got the truck in 10 minutes. no wait or queue.
RAJ K.Unfortunately, the truck location was quite a distance from my house (over 30 mins away and I live in a densely populated NJ area). But as far as the location itself, the gentleman who worked the counter was wonderful and was very helpful in assisting me to find as close a drop-off point in PA as possible as I moved my inlaws to their retirement complex. Definitely recommend that UHaul location in Edison, NJ!
SEAN D.so I got the gas at 1/4 of a tank that is my only issue I hopefully won't be charged for returning it at 1/4 of tank.
Cindy R.The gears get stuck. It stays drive but it's in neutral
Helen D.very nice people safe place to leave your car while you drive your truck.
HAROLD W.