We received a call 1 minute prior to our reservation time to inform us the truck we had reserved, in which the reservation was GUARANTEED, was no longer available. There were no other similar trucks at any locations near or between the departure and destination towns of our move. The nearest truck was 25 minutes away from town 1. When asked if the truck could be dropped off at the location of our original reservation (only 10 minutes away), the associate said no, it has to remain in that town, and gave no other options. We then had to drive 45 minutes from town 2 to return the vehicle. The lack of notice, availability in local locations, and unwillingness to work with us on the drop-off location made for an extremely frustrating and inconvenient experience.
Meagan W
J&M Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Edison, NJ 08820
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Nick DI filled gas even though the not needed The utility dolly was not at all useful
MOHAMMAD GOutstanding location and customer service.
ELIN GKeep the same
Nick D