Évaluations des clients Jasper Exxon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Jasper Exxon

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Steven L. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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Attitude & friendliness of the people at XXON was poor in Jasper, TX. Had a few issues with truck check out online/self service: odometer mismatch. I had a bit of trouble with the padlock on back of truck to access key for self check in. Then had to change trucks for odometer mismatch. The contract said full tank of gas, but only half tank in the truck. Generally I felt like I was a pretty large inconvenience to do business with this U-Haul location. Lady kept giving me attitude like all the issues where my fault... Site also didn’t have dolly/moving cart or moving pads/blankets available, despite being able to order online. I’m unlikely to use U-Haul again. Conversely, the return experience in Round Rock, TX when I shared my experience was VERY good, prompt, & had GREAT customer service!

Robert L. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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I showed up and I was told "My secretary isn't here and won't be here until after 9 am." I told him that the truck had to be checked in by 8 am or I would be charged money that I do not have. So, I put the key into the box outside and tried to check the truck in via the website. The website would not let me submit my location information to make sure that I was at the proper location. Checking the vehicle in was not pleasant.

GAIL C. le

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Le client n'a pas laissé de commentaire.

Tonya J. le

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Le client n'a pas laissé de commentaire.

Terry M. le

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Service was upmost satisfying. Staff was most helpful

Jessse C. le

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It ain't broke so don't fix it.

Jamison N. le

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Gentlemen was fast and was able to do everything thru his phone. Drop off was flawless. Not a single problem with anything. Overall, I'm very happy with this facility as well.

Micelle H. le

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I like the easy return, key drop off box. Everything was quick and easy

Kenneth R. le

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Showed up at 11:45. Didn’t get my Ubox and leave until after one. It was promised to be ready by noon but instead it was buried behind a bunch of other boxes and not even on a trailer.

Chester J. le

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Problems with internet service. Could not print out contract.

Byron D. le

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Gene at Jasper Xxon was great! He was very nice and kind. The u-haul trailer was ready when we arrived, and Gene helped us hitch it up. He answered all of our questions. I highly recommend Jasper Xxon for all of your U-Haul needs.

j.l. M. le

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When we picked up the truck, we were told that it had 3/4 a tank of gas. When we dropped off the truck we made a special effort to fill it back up to 3/4. However, the clerk at the drop off place said the tank was only filled to a little over half and we had to pay over $22 . We think the gas gauge was faulty. We did/do not appreciate this.

ALLEN T. le

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Make sure computers are working!

Alexandria C. le

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Le client n'a pas laissé de commentaire.

nicki D. le

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Le client n'a pas laissé de commentaire.

Jody R. le

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Le client n'a pas laissé de commentaire.

Nancy L. le

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Le client n'a pas laissé de commentaire.

Christopher R. le

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We arrived at 4:00 pm and the place was closed, although the schedule on the door said it was open until 6.

Billy D. le

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They are great

Ross M. le

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Le client n'a pas laissé de commentaire.

Katherine B. le

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We dropped on a day when no one was there. Easy process though.

Sheldon S. le

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Before my time to pick up my rental, I was told that the truck size that I originally requested would not be available and that the next larger size would be offered to me at the cost of the original. I gladly agreed, happy to have a truck even though the cost for gasoline would be more. When I picked up the truck at the Jasper TX location I was charged the amount for the upgrade, being told that I was incorrect and that no such offer was ever made because it could not be found, insomuch as indirectly telling me that I was lying since they could not find any information to substantiate .what I had told them. I was further they had no way to further look into the situation.

David W. le

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Le client n'a pas laissé de commentaire.

Jim M. le

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Le client n'a pas laissé de commentaire.

ruth N. le

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Only thing is that i would have appreciated a heads up on the insurance charge instead of just thinking it was 19.95 per day as advertised on the truck.

TOD L. le

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Le client n'a pas laissé de commentaire.

Josephine B. le

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Le client n'a pas laissé de commentaire.

Bradley N. le

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Le client n'a pas laissé de commentaire.

George C. le

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There was lots of broken glass in the back of the rental truck that we had to deal with before we could ever start packing it. Not good.