Got charged 20 dollar service fee for dropping off early on a Sunday because they had no drop off area and 10 dollars because I left two small plastic bags inside. Very rough area and charges were ridiculous. Will chose somewhere else next time.CARA C.
Customer Reviews for JD Automotive Service
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Phillip B.
stop blocking the extend time when needed then charge 50 $for a late charge.NANCY K.
Of course this isn't the first time that I have Used UHAUL. As Always, Professional, Kind. Efficiency. Thanks So much.JUNE C.
Overly crowded lot, difficult for vehicles to enter and leave with trailersThomas F.
Le client n'a pas laissé de commentaire.DAVID B.
Lot was full of cars and little room for parking.GRANT B.
The guy helped back it up but the lot was incredibly tight and difficult to maneuver. And the guy wouldn't speak to me while backing up and just used hand motions that I couldn't decipher easily.CODY C.
The drop off location looked clean. It is an automotive repair place and cars nearly filled the parking lot. It was not very inviting as far as appearance.GRANT B.
no commentsKatherine W.
The problem is with U-haul more than the location. My return was scheduled during a time when the location is closed. I was instructed by the location to leave the trailer outside of the locked gate upon return and they would get it when they open Monday. That means leaving an unsecured trailer on the street overnight. Also, I tried to return the equipment online. I couldn't get location services to work on my phone, so couldn't complete the returns. There should be a way to bypass location services. I took pictures just in case but there's no place to upload them. Finally, I was charge 20 $for after-hour services I did not receive. If anything, this was self serve.KEVIN MAURICE N.
Drop off was changed and we had to drive an extra 20 miles out of the way to drop off. There was no room for parking and was told to leave U-Haul in street.Ryan B.
100 recommendRAFAEL C.
Open on time, and if going to be 25 minutes late please hurry once you are open.Jason L.
Was overcharged for 2 days was told by a rep over phone that I won't be charged extra as the location was closed Sunday July 4 and and Monday July 5th. The location was fenced and never was told to drop off at another location! It's ridiculous how long you have to wait to talk to someone over the phone! I won't be renting anything from usual as if I need anything I'll go with heartz or budget, never an issue with overcharging! Claudia Sanchez 817-733-1004CLAUDIA S.
When I had reserved the u-hall truck, I had ordered u-hall moving blankets. When I picked up the truck they were not present and I was not charged for them, but it is something that makes moving easier.REEVES W.
Le client n'a pas laissé de commentaire.adam W.
recognize the customer, not let them wait as i was done. nearly 30 minutes before asked what i wanted. store opened late sigh showed open at 8am. not opened till 810 am. given guide on how to hook up the trailer i was renting and had to do it myself. to fix wait on customer not let them wait on u, open on time and hook up equip to insure its done correctlyROBERT S.
Please refer to my last review.Mary R.
I was charges for extra miles, then put to work because the person who parks the truck and equipment was not there to do it. I had to park the car tow and unhook it then park the truck in a parking space and was not offered help in doing so. I'm glad I had my fiance with me to spot me or I would've been liable for damages. SmhMARY R.
Nothing, stay great!!KENJI K.
Le client n'a pas laissé de commentaire.Robert B.
Bad side of tien but the only available trailer that I needed.Laurie H.
Lot to drop off uhaul was very crowded with either used or broken down cars?? No idea where to park or once I was parked then told to move no idea how to pull into that spot. So my only issue is parking.HEATHER K.
We had to unhitch our trailer. A nice gentleman ( not an employee) pushed the trailer into the parking spot. Lot was very crowded with carsHOLLY GOETZ H.
Le client n'a pas laissé de commentaire.Janelli T.
When i arrived to pickup our trailer it was parked out on the street stuck between two moving trucks. It was raining and we were told that if we still wanted it we had to figure it out because who ever parked one of the trucks took the keys. The crank on the trailer hitch was missing or doesn't exist so I had to by myself in the rain as a 115# female move this heavy trailer by myself on a busy street because it was not in the lot. Mind you I had a reservation and it was a â€œguaranteedâ€ reservation. But fine I got it figured out on my own. The trailer also didn't have a ramp, which was on the reservation and when I've rented this type of trailer from you guys before it had. However when I went to drop off the trailer at the same location I proceed to unhook the trailer in the same spot I picked it up in. I get it completely unhooked and do online checkout. The girl from inside comes out screaming at me that I can't leave it there (the spot I picked it up from where no one would help me). I let her know this is where I got it from and it was already unhooked and heavy. She said too bad and I would be charged everyday it wasn't in there lot proper. She wanted me to back it into an overcrowded lot off a busy street into a diagonal spot and I let her know I am not the best at backing up trailers in a tight spot and asked if someone could help me she said no. She also never looked up from her phone the whole time. I literally had to pay 2 homeless men across the street to help me pick it up and drag it into the spot. I would love someone to contact me about getting a full refund for my trailer. I have spent thousands of dollars through uhaul in the past as I have moved across the he country many times. And I have always had helpful people and well working equipment and this time was the exact opposite of that. I am in the hospitality industry and Bebe leave awful reviews, but man this time was really warranted.Colter S.
The owner was very gracious in returning the equipment.KAYREN M.
Le client n'a pas laissé de commentaire.CHARLES H.
Truck was filthy, location was extremely run down and filthy. I was charged for equipment I did not receive. The customer service was bad, and the owner had an attitude the whole time. When he gave me the keys, I was given the keys and told to go find the truck myself in a giant scrap yard. Horrible experience, will not be renting againAUSTEN JAMES H.
Le client n'a pas laissé de commentaire.Israel P.
Excellent customer service.MARIANNE H.
Le client n'a pas laissé de commentaire.JEFFERY S.
Le client n'a pas laissé de commentaire.Alberto H.
Part of the problem is all the bs I had to go through to rent a tow dolly. I've rented a lot of equipment before, without having to do all that. The 55 mph limit u-haul puts on towed equipment is dangerous, too. I had to contend with traffic 10, 15, and more mph than that. They were pissed at my slow speed.STEPHEN S.
A customer was very angry and I'm surprised the employee handled her in a very polite wayMarco M.
Le client n'a pas laissé de commentaire.michael C.
Le client n'a pas laissé de commentaire.RICHARD D.
Thank you for being so helpful and fast service. To mae sure to let the customer know if the equipment can leave the area that it is in.Florence S.
The location is quite difficult to access and the rental units (both trucks and trailers) were scattered between the vehicles they had for sale and those being worked on and some that looked like just junk. But the gentleman working there was VERY nice and helpful. He was GREAT - the lot was pretty junky, but we were able to get to the tow dolly and out the driveway with little effort.Donna L.
I had the worst experience ever using your company, on the 10/1 packing. I had no choice after the no show from the company you recommended but to go with the only help available, the two guys were nothing but slow and it ended up costing me almost an extra 350 $for the packing and when I arrived at Denver on 10/3. I had booked thru you the next company who was confirmed between noon and 1 pm at 1:30 I attempted several phone calls and emails with no reply again. Fortunately I found a local company to do the unloading, and it only cost me an additional 135 $. So needless to say I will not use your services again and will warn anyone thinking about your company unless they want to be stressed out to the max and spend 700 $for movers instead of the 225 $I had booked forgary G.
very tight space for the U-Huaul and car transport.Susana V.
Le client n'a pas laissé de commentaire.KEEGAN G.
Le client n'a pas laissé de commentaire.Deanne R.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.Kristy W.
The woman that assisted me and the fellow that completed my order when I arrived, were very nice people. It was a smooth process. Merci.monica M.
I was repeatedly lied to. I made the reservation online for a drop off for Sunday August 9th for a total of 11 day rental. I then got a phone call from Uhaul customer service telling me that the trailer I reserved was not available at my reserved location and would it be OK to use an alternate location that he had chose. I asked him specifically that it would be ok as long as the hours of operation was the same. He said that it was, so I agreed to the change. Upon picking the trailer up at the new location, I was informed that they were not open for business on the the day I had scheduled to return it, that I would have to return it one day later for an additional day or rental. After many attempts to contact UHaul, it took over one hour to finally speak to someone. I explained the situation and was told no problem that they would not charge me for the extra day. Now, I reviewed my credit card and I was charged for the extra day after all. I can only assume that your customer service personnel just lied to my twice just so that they could get me off the phone. I am extremely upset. I hate being lied to.CHARLES H.
JD was professional and helpful in every practical way!DOUGLAS L.
No one was there, the key drop off wasn't clearly marked or located near the office. Teeny tiny parking lot, had to leave the 26 ft truck at the front by the road.Sharon D.
Le client n'a pas laissé de commentaire.Israel H.
Le client n'a pas laissé de commentaire.Crystal C.
Le client n'a pas laissé de commentaire.DEANNA D.
Nothing Nice group of peopleMark P.
Le client n'a pas laissé de commentaire.Charles N.
Le client n'a pas laissé de commentaire.Jack H.
Le client n'a pas laissé de commentaire.John O.
Le client n'a pas laissé de commentaire.sharla M.
Le client n'a pas laissé de commentaire.Craig S.
Location is not what I choose. Price was not what I was quoted. Some other charges were brought to me for no reason, months later. Uhaul has gone from a company I respected and wanted to use to a company I will only use as a last resort.Earnest W.
Le client n'a pas laissé de commentaire.Douglas S.
Good people, thank you!Alexander J.
All went smoothly. Good experienceKaren F.
Nobody was there at the time of our appointment. I was on the phone with traffic trying to see where I could be sent to pick up another truck when he showed up and was not apologetic about it at all.joseph J.
The straps on the trailer were very old and rusted , I had to apply lots of WD-40 in order to make it work, other than that the trailer was greatalfredo M.
Le client n'a pas laissé de commentaire.Patrick B.
Le client n'a pas laissé de commentaire.Kim E.
I never found anyone in the office, but the owner's son apparently hangs out there after school, and he directed me to someone that could help. It's kind of cute. The staff is friendly, and it's impressive to watch them maneuver big trucks in such a small space.Andrew P.
Le client n'a pas laissé de commentaire.Bruce T.
Le client n'a pas laissé de commentaire.Robert M.
in the beginning, I started with the East Berry location . . . i was told I would have the miles allowed to be adjusted for more . . . that never happened . . then I was moved to the Lancaster location to pick up the truck, which was inconvenient . . . not a good experience.John T.
Make sure trailer is in a place where it's easier to leaveMichael B.
Le client n'a pas laissé de commentaire.CHRISSY P.
Neither the traffic Uhaul personnel who was very helpful and really tried to figure it out - nor the manager at the JD Automotive could figure out how to change my drop off location to a 24 hour service center. I was very frustrated since I needed to return it after hours so I agreed to a one way which was 75,00 $ more and the service center was very close to the JD Automotive. Who do I contact this to get a refund?Karen C.
Le client n'a pas laissé de commentaire.Diana K.
it a nice place the staff was very helpfulAnthony A.