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ANDRE P
Customer Reviews for Jens Furniture & More LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great uhaul location
THOMAS CThe truck was falling apart luckily I only needed for a short period otherwise I would’ve taken it back and demanded my money back
ROBERT AJen's Furniture staff member was informed during our initial inspection that the Engine dashboard light was activated and denied it being a problem. He also would not take the time to identify ir document a truck drop-off location for our one way trip, which contributed ito problems when we returned this vehicle.
MERCEDES TIt takes to long for your money to come back on your card at this location
MELINDA YThe gas cap on the vehicle was broken off and I was unable to screw it open to refill the gas tank and so I was charged a big fee for not being able to refill the tank before I returned the vehicle. I would like a refund of this gas charge as it was not my fault that I couldn't access the tank.
Cecilia PYou can't get much better than Jan's, They always are top notch.
SCOT PI ordered a dolly but the dolly was not in the truck.
BRANDON DThe location was closed when we arrived to return the truck. We did not interact with anyone at the location. It is in a rough, run down area. We were able to follow the prompts on the app to return the truck. We have used this location before and might again if the need arises. Saying "Yes" to clean and inviting is not accurate.
Sonja WI appreciate the efficient, friendly service. The associates made the process quick and pleasant for me. I will definitely use Jen's again.
JESSICA MThe truck did not have a rear view mirror which was a little scary. Everything else was good.
WANDA K👍
JOSHUA WI was charged for cleaning the truck and there was nothing left in it. I was given a truck that was the $39,99 truck when I reserved the $19,99 truck. It was a Sunday, followed by Martin Other King day. I couldn't go in to the location to get it resolved, so was forced to use and gas up a much larger truck than requested. I was charged for a 2 day rental and we had the rental for 1 day. Yes, we used more miles than we thought we would. The mileage charges are valid. I was charged over $300 for something that should be barely over $200, if that. I have submitted a dispute and awaiting a resolution. The truck wasn't fully gassed up when rented, which caused us to have to spend even more money on gas than would've had we been given the requested size truck.
Lauryn MMy go to for Uhaul rentals
FREDRICK WI didn't encounter any problems picking up the uhaul.
SERICA HEverything was Great
ANTHONY RI had no issues.
MURIEL MI always enjoy my experience with this location. I will/would recommend to anyone who needs a rental.
NANNETTA JThe truck was a bit dirty and could have been a little cleaner. I had to place a blanket down to avoid dirt on my items.
BRANDY EMobile App is a nightmare
Bruce JI filled tank to half and got a receipt showing different, brought truck back the same day and still charged 24hrs called store several times no answer
DAZREE WEverything was great no complaints I would definitely recommend Jens furniture & more to everyone I know thank you for being so professional
PATTY DAll the wrong information was given, they did not have our truck but over charged us and said we would be refunded at the drop off station and we were not. They also said every mile over was a $1 and we had to pay $50 for being 5 miles over.
Mikaela JGreat Location
MICHAEL UNo comment it’s all good.
CHARLES HAlways use this location. Always great .
JUSTICE PWould definitely use again . Thank you
JOHNNY MThe dolly (which I didn't use) was not connected to the wall. So when I started driving it went all over the place and ruined the furniture that I was transporting by making marks and chips in the wood. :-(
HERBERT HGreat location
JESSICA OTransparent pricing so one knows what to expect.
Sagamoor AI was mislead on the price I was showed 109 but after returning the trick and go on the app it was almost 200.00. Deposit was 175.00. I only used 5 mile and gas was put in the tank. I not so happy .
DIANE WThe first truck we were given, the roll up door was stuck. The second truck the front bumper was hanging off. We were charged for gas when we returned it exactly as we took it out. We use this location often, and I was very disappointed this time.
ANGELA SThe U-Haul was not cleaned out and they did not have the dolly I paid for.
Dawn EI was supposed to drop off my trailer to a location on Gilbert Avenue and after pulling in, they said I could not drop it there as they had no room. They did give me an alternate location which is where I dropped my trailer off on Monday 8/19 and it was super easy. The young man offered to remove the trailer from my vehicle and promptly rolled it into a space. He told me was all set and I would get an email showing the return of the trailer. I did not get an email until Wednesday at 12:57 PM stating I had just turned the trailer in and they charged me for an extra day as it was due by 1 PM on Tuesday 8/20. So basically, I turned it in one full day early and they acknowledged it one full day late. When I called the drop off location, all I get is a message to call back later or to text them. I did text them, but have yet to hear back.
PATRICIA SThey charged 100 miles even tho we said only 60. Yes we were refunded when we returned but we weren't told of the charge till afterwards.
PAUL LThe young man who was working was super friendly and helpful - I was nervous about getting hooked up and going but he took care of everything really quickly and well! Awesome place to rent!
Christina WAgain, nothing against the place but UHaul in general. I was supposed to drop off 3 miles from location of moving, which is why I picked the location and had to drive the truck 25 minutes to a different location. Not sure UHaul understands the meaning of the word reservation! The people at this location were nice and friendly, again, this is Uhaul in general, not the people working the locations.
Thomas BJosh was AWESOME!!
NICHOLAS SVery fast and professional. Love this U-Haul store. I have been to several others and this is the best so far.
CONNIE RDolly came off the mount it back of truck while driving and thought they were going to charge me extra for using it. The store was understanding and didn't charge me extra. It's good to be valued and trusted in a situation like this.
CONSTANTINO HThe van worked well but wasn't particularly clean. It hadn't been returned on time by the previous renter so I had to return later in the day. Also it had been smoked in. Those 2 things obviously aren't the fault of Jen's Furniture.
Matthew ZBest uhaul dealer
ERIK VThere's only one person working in the furniture store. Customers have to wait a while. And the store manager wasn't friendly. However, He did his job very efficiently.
Michele DProcess was very easy and the employees are super nice!
Melissa mTry not to fuck over the customer with a hold and tell them that they have a certain amount of gas to return it with and charges them 60 dollars for 6 have of gas.and piss poor customer service and I will be calling back the jack ass manager who has all day to contact me but waiting until after nine pm and says that it what is Well pappy I going to keep calling and see what corporate office says Because you are full of it and I am right so won't be wasting my coins on your trash ever again Piss poor and stupid
MICHAEL WCustomer Rep at this location was outstanding. It was a change of pace to deal with someone who actually had a ton of knowledge about their product. It was the smoothest U-Haul experience I've ever had!
TIMOTHY T