Started on hold with the main U-Haul number two days in a row for a total of close to an hour with no answer.(5/6/2021) Called local U-Haul numbers and the only trailer available was in Berlin NH so I drove there to pick it up after speaking with the guy at the desk. Was at the location for close to an hour because of the hoops that need to be jumped through to rent a car dolly... The man behind the counter attempted to do the rental forms on the computer 3 times and each time it was rejected so he finally called customer service for assistance. They were able to process the forms and I was able to rent the U-Haul.. I used it and returned the trailer the same day, probably 2-3 hours later, went into the store and talked to the guy behind the counter who said I was all set. Fast forward two days to today (5/8/2021) I was called by U-Haul telling me that the trailer was late for return, saying it was supposed to be returned yesterday (5/7/2021) and asked when I was going to return it. I told them that I returned it the same day I rented it and she said alright she will call the Berlin store to confirm. About 20 minutes later I received an email and text for returning the trailer and asking for a review.... There needs to be better communication between locations, more streamlined process for renting a simple piece of equipment, less hoops to jump through and finally more equipment available so people don't have to drive so far to rent things.
Garrett S.
Customer Reviews for Jericho Outdoors
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Teri S.Better info on email return policy
Lawrence B.Brian super greatest me with a smile he was very kind and curtious same thing again when I dropped off the equipment
STEPHEN T.Be in time
Denise D.Previous customer lost the key and I had to wait almost an hour to get the key
Angelia C.Nothing I was very happy with my service. From the time I walked in and when I brought it back luc dube did a excellent job
Stephen T.We we're charged more than the U-haul representative quoted us, by over fifty dollars. The equipment was full of trash and brambles, and I had to sweep it out myself when I arrived at the storage unit, before I could load my items. We were also charged for fuel, even though the equipment was returned with the required amount of gasoline, as informed by the store representative we received the equipment from.
Bryan P.Location was ok for drop off, but was not a full service location so I would not recommend for Pick up
ANDREW T.Better shocks on the 26' truck
gary B.Very convenient location and clean, good service....
PAUL H.I was very happy with the service. Thank you so much Luc. Customer service is the best!
Michael A.I had to take the trailer off my self and was charged an extra day but I wasn't late I was there & taking to trailer off my vehicle.
aysia W.Nothing the guys were friendly an very helpful even though it's aways from my house I will go there to deal with them very professional
anthony D.Easy to drop of easy to pick up thank u
Melody E.Great no problems
Allen G.Very friendly people at Jericho outdoors
Kim W.I paid for a dolly and there wasn't one in the truck. The shop was closed so I had to get a dolly at my destination's Uhaul location.
Andrea M.trailer jack to help load and unload
Gregory O.Nothing I can think of, staff was courteous and professional. Even scraped the snow off the truck roof. Completely satisfied.
Joshua V.Those guys are top notch. Excellent service and follow protocol to the letter! Outstanding!!!
Joshua K.Service amical
James B.Unit was dropped off after hours Can give a fair assessment
MIKE F.There was no dolly, which I paid for. Also, only had the truck for 16 hours and paid for a day rental... had to rush to get it back and did the best I could. Was supposed to be back by 10 pm and I dropped it off at 1130.
Roger G.They did mot seem aware of making sure I got my gas credit.
John G.I got really great customer service! The gentleman made sure I was all connected and turned around to head out. I have rented here several times before and will continue to in the future!
diane S.I do not want my drivers license image sent over the Internet. The risk of identity theft is to real and that is too much. I will not do that again and if that means not using uhaul so be it.
Earl M.Rien
Sherrel S.The trailer was clean inside but the tires were in bad shape. One of the tires was bald and the other three were well below the recommended tire pressure of 65 psi (18, 34, and 42 psi). This rental place has the equipment to check pressure, etc. Otherwise the trailer was fine.
Bethany S.Every thing was great
GARRY O.The staff at Jericho made the process so easy and pain free. The staff were very pleasant and efficient to deal with. The pick up and drop off process was a breeze. The truck was well maintained and very clean when we picked it up.
Jennifer C.I was very happy with the rental pick very friendly all questions were answered
RONALD P.The second we stepped into the establishment no one greeted us or asked us if they could help us they were both face down in the computer screens. They both acted like it was a bother to help us with our reservation. The individual at the establishment was rude and had the classic take it or leave it attitude. We had ordered 2 dozen moving blankets with our reservation and when we asked about them when we arrived the individual stated "we haven't had them in months they never know what we have online when you order something". We had to drive 45 minutes to the next uhual center to pick them up!
Edward I.The truck was not there when I arrived,unacceptable!I had to rent a smaller truck which I did not want.If I your have a reservation it is your responsibility to make sure it is there. Then they did not have the appliance dolly available just the small one .Also there was only 1/4 tank of gas.Truck was not a good ride and could not go above 70.My overall experience was terrible and would not rent from again and would not recommend.Also drop off location was incorrect.
Maureen R.Appliance dollies are rarely available. The staff here was friendly and genuinely wanted to help me get a dolly. We found one at a rental place in town. I was not charged for the dolly (I don't think) but it added a stop and made my life less convenient
Deryl M.the after hours drop off procedures where not made clear and the UHaul web site is not easy to use and does not work well
Bob G.I thought some of the required reading was not applicable to the vehicle I drove. If possible, the instructions for manual transmission vehicles may be excluded from the reading when a automatic transmission vehicle is being used.
SUZE F.Staff were very helpful and accommodating, both in person and over the phone.
Mark C.It was a little upsetting that the equipment I ordered wasn't available at rental. As a result I was unable to complete my move. I ordered an appliance dolly because I had several extremely heavy things to move and I only had myself and my wife to move them. I didn't order any helpers because I wouldn't have needed them if I had a dolly. Without the dolly my wife and I are both extremely sore and we weren't able to complete our task. It was very disappointing
Deryl M.It was my first time using a uhaul and he really didnt explain anything, hardly spoke at all. didnt know if i was supposed to follow him outside, didnt know how the ramp worked, didnt ask if i had any questions nothing etc...
Brittany G.The truck was what we needed and it got good gas mileage. Jericho Motorsports has good hours and was very helpful arranging this move for us. Their customer Rep was very helpful and courteous. I would go there again and recommend them to anyone looking for a UHaul.
mathew D.They were not open when I got there but having been there before the service was excellent
Joel J.Nothing eberything was fine.
Brian D.Total opposite of Worcester location they were helpful and demonstrated excellent customer service.
Eric S.I love doing business with Jericho Outdoors. I rent a lot of trucks from them. White Mountain Chalet
WHITE MOUNTAIN C.Very fast and easy folks to work with
WHITE MOUNTAIN C.