I noticed that the upper railing on the passenger side was loose from the wall of the van near the rear. Other than that everything was just fine.
Martha A.
Customer Reviews for Jericho Outdoors
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Truck smelled of cigarette smoke. Had to drive with windows open.
Jason C.A little old dried-up coffee in the cup holder but other than that everything went perfect. And that's actually nothing to complain about. It was just a comment
PAUL M.Closed, just dropped off unit
WAYNE A.Very far out of town. Employees a little rude
Joshua G.The trailer that I rented drew my battery down to 10 %. After having my battery and charging system checked out, and the are good, it was determined to be the trailer. Hopefully you can find the problem and get it fixed, luckily I had my jump pack with me that day.
KENNETH C.Requested a local pickup. I received a location one hour away. Because of UHaul's inability to secure a transport close to my address, I have to rate the overall experience a "C". Otherwise, it would be an "A"
Brian M.Night time drop off, so couldn't see how clean and inviting the place was. Staff was friendly and responsive when I called to ask how to handle the night time drop off.
RICHARD H.Air conditioner was not working.
Rafael C.I was stuck 300mi from home with a broken down motorcycle on a Sunday. After an hour on the phone trying to locate a truck I got connected to a central dispatch for U-Haul. Trish & Ann were great !! I'm not a cell phone or computer geek but they worked it through for me. After about a half hour with them I had my truck !! Thanks so much for your on line - cell phone rental system.
Richard P.The pick up location was changed at the last minute causing me to have to drive almost two hours each way.
joe B.Nothing, everything went as planned.
Dean P.Why wasn't I asked to rate my experience from a week earlier. That one was disastrous. On July 13th I had to pick up the trailer an hour away in Littleton. The equipment was broken. Rear door stuck open. I wasted a day and a tank of gas. Couldn't reach a human being on the phone, seriously unnerving. Then no contact from U-Haul afterwards. I would return to the Jericho Outdoors location again. They were very helpful.
Joseph C.Very helpful
Roland B.Easy drop off. Plenty of parking room.
Joseph C.Was great for it was only 5 miles to the drop off lication
LILLIAN G.Great Job! Very happy with the service and the folks that checked me in.
Stephen Y.Started on hold with the main U-Haul number two days in a row for a total of close to an hour with no answer.(5/6/2021) Called local U-Haul numbers and the only trailer available was in Berlin NH so I drove there to pick it up after speaking with the guy at the desk. Was at the location for close to an hour because of the hoops that need to be jumped through to rent a car dolly... The man behind the counter attempted to do the rental forms on the computer 3 times and each time it was rejected so he finally called customer service for assistance. They were able to process the forms and I was able to rent the U-Haul.. I used it and returned the trailer the same day, probably 2-3 hours later, went into the store and talked to the guy behind the counter who said I was all set. Fast forward two days to today (5/8/2021) I was called by U-Haul telling me that the trailer was late for return, saying it was supposed to be returned yesterday (5/7/2021) and asked when I was going to return it. I told them that I returned it the same day I rented it and she said alright she will call the Berlin store to confirm. About 20 minutes later I received an email and text for returning the trailer and asking for a review.... There needs to be better communication between locations, more streamlined process for renting a simple piece of equipment, less hoops to jump through and finally more equipment available so people don't have to drive so far to rent things.
Garrett S.Je
Teri S.Better info on email return policy
Lawrence B.Brian super greatest me with a smile he was very kind and curtious same thing again when I dropped off the equipment
STEPHEN T.Be in time
Denise D.Previous customer lost the key and I had to wait almost an hour to get the key
Angelia C.Nothing I was very happy with my service. From the time I walked in and when I brought it back luc dube did a excellent job
Stephen T.We we're charged more than the U-haul representative quoted us, by over fifty dollars. The equipment was full of trash and brambles, and I had to sweep it out myself when I arrived at the storage unit, before I could load my items. We were also charged for fuel, even though the equipment was returned with the required amount of gasoline, as informed by the store representative we received the equipment from.
Bryan P.Location was ok for drop off, but was not a full service location so I would not recommend for Pick up
ANDREW T.Better shocks on the 26' truck
gary B.Very convenient location and clean, good service....
PAUL H.I was very happy with the service. Thank you so much Luc. Customer service is the best!
Michael A.I had to take the trailer off my self and was charged an extra day but I wasn't late I was there & taking to trailer off my vehicle.
aysia W.Nothing the guys were friendly an very helpful even though it's aways from my house I will go there to deal with them very professional
anthony D.Easy to drop of easy to pick up thank u
Melody E.Great no problems
Allen G.Very friendly people at Jericho outdoors
Kim W.I paid for a dolly and there wasn't one in the truck. The shop was closed so I had to get a dolly at my destination's Uhaul location.
Andrea M.trailer jack to help load and unload
Gregory O.Nothing I can think of, staff was courteous and professional. Even scraped the snow off the truck roof. Completely satisfied.
Joshua V.Those guys are top notch. Excellent service and follow protocol to the letter! Outstanding!!!
Joshua K.Service amical
James B.Unit was dropped off after hours Can give a fair assessment
MIKE F.There was no dolly, which I paid for. Also, only had the truck for 16 hours and paid for a day rental... had to rush to get it back and did the best I could. Was supposed to be back by 10 pm and I dropped it off at 1130.
Roger G.They did mot seem aware of making sure I got my gas credit.
John G.I got really great customer service! The gentleman made sure I was all connected and turned around to head out. I have rented here several times before and will continue to in the future!
diane S.I do not want my drivers license image sent over the Internet. The risk of identity theft is to real and that is too much. I will not do that again and if that means not using uhaul so be it.
Earl M.Rien
Sherrel S.The trailer was clean inside but the tires were in bad shape. One of the tires was bald and the other three were well below the recommended tire pressure of 65 psi (18, 34, and 42 psi). This rental place has the equipment to check pressure, etc. Otherwise the trailer was fine.
Bethany S.Every thing was great
GARRY O.The staff at Jericho made the process so easy and pain free. The staff were very pleasant and efficient to deal with. The pick up and drop off process was a breeze. The truck was well maintained and very clean when we picked it up.
Jennifer C.I was very happy with the rental pick very friendly all questions were answered
RONALD P.The second we stepped into the establishment no one greeted us or asked us if they could help us they were both face down in the computer screens. They both acted like it was a bother to help us with our reservation. The individual at the establishment was rude and had the classic take it or leave it attitude. We had ordered 2 dozen moving blankets with our reservation and when we asked about them when we arrived the individual stated "we haven't had them in months they never know what we have online when you order something". We had to drive 45 minutes to the next uhual center to pick them up!
Edward I.