Started on hold with the main U-Haul number two days in a row for a total of close to an hour with no answer.(5/6/2021) Called local U-Haul numbers and the only trailer available was in Berlin NH so I drove there to pick it up after speaking with the guy at the desk. Was at the location for close to an hour because of the hoops that need to be jumped through to rent a car dolly... The man behind the counter attempted to do the rental forms on the computer 3 times and each time it was rejected so he finally called customer service for assistance. They were able to process the forms and I was able to rent the U-Haul.. I used it and returned the trailer the same day, probably 2-3 hours later, went into the store and talked to the guy behind the counter who said I was all set. Fast forward two days to today (5/8/2021) I was called by U-Haul telling me that the trailer was late for return, saying it was supposed to be returned yesterday (5/7/2021) and asked when I was going to return it. I told them that I returned it the same day I rented it and she said alright she will call the Berlin store to confirm. About 20 minutes later I received an email and text for returning the trailer and asking for a review.... There needs to be better communication between locations, more streamlined process for renting a simple piece of equipment, less hoops to jump through and finally more equipment available so people don't have to drive so far to rent things.
Garrett S.
Moving Truck Rental in Berlin, NH at Jericho Outdoors
(Concessionnaire U-Haul dans le voisinage)
Services dans cet établissement :
Pour nous contacter
232 Jericho RdBerlin, NH 03570
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 8/21/2021: Fermé
- 9/18/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Berlin, NH 03570
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
I
Teri S.- Rating:
- 5.0
Better info on email return policy
Lawrence B.- Rating:
- 5.0
Brian super greatest me with a smile he was very kind and curtious same thing again when I dropped off the equipment
STEPHEN T.- Rating:
- 1.0
Be in time
Denise D.- Rating:
- 5.0
Previous customer lost the key and I had to wait almost an hour to get the key
Angelia C.- Rating:
- 5.0
Nothing I was very happy with my service. From the time I walked in and when I brought it back luc dube did a excellent job
Stephen T.- Rating:
- 2.0
We we're charged more than the U-haul representative quoted us, by over fifty dollars. The equipment was full of trash and brambles, and I had to sweep it out myself when I arrived at the storage unit, before I could load my items. We were also charged for fuel, even though the equipment was returned with the required amount of gasoline, as informed by the store representative we received the equipment from.
Bryan P.- Rating:
- 3.0
Location was ok for drop off, but was not a full service location so I would not recommend for Pick up
ANDREW T.- Rating:
- 5.0
Better shocks on the 26' truck
gary B.- Rating:
- 5.0
Very convenient location and clean, good service....
PAUL H.- Rating:
- 5.0
I was very happy with the service. Thank you so much Luc. Customer service is the best!
Michael A.- Rating:
- 1.0
I had to take the trailer off my self and was charged an extra day but I wasn't late I was there & taking to trailer off my vehicle.
aysia W.- Rating:
- 5.0
Nothing the guys were friendly an very helpful even though it's aways from my house I will go there to deal with them very professional
anthony D.- Rating:
- 5.0
Easy to drop of easy to pick up thank u
Melody E.- Rating:
- 5.0
Great no problems
Allen G.- Rating:
- 5.0
Very friendly people at Jericho outdoors
Kim W.- Rating:
- 3.0
I paid for a dolly and there wasn't one in the truck. The shop was closed so I had to get a dolly at my destination's Uhaul location.
Andrea M.- Rating:
- 5.0
trailer jack to help load and unload
Gregory O.- Rating:
- 5.0
Nothing I can think of, staff was courteous and professional. Even scraped the snow off the truck roof. Completely satisfied.
Joshua V.- Rating:
- 5.0
Those guys are top notch. Excellent service and follow protocol to the letter! Outstanding!!!
Joshua K.- Rating:
- 5.0
Friendly service
James B.- Rating:
- 3.0
There was no dolly, which I paid for. Also, only had the truck for 16 hours and paid for a day rental... had to rush to get it back and did the best I could. Was supposed to be back by 10 pm and I dropped it off at 1130.
Roger G.- Rating:
- 2.0
They did mot seem aware of making sure I got my gas credit.
John G.- Rating:
- 5.0
I got really great customer service! The gentleman made sure I was all connected and turned around to head out. I have rented here several times before and will continue to in the future!
diane S.