Le client n'a pas laissé de commentaire.
JIM MOFFAT
Customer Reviews for Jim Moffat Enterprises Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing, it's already the best
STEVE HAMBERGExcellent rental experience!
Aaron MacGregorSame comments as the above.
Kevin NelsonI ordered a closed trailer. Specifically called the location to ensure it would be available...was assured I would get what i needed. Got there to find an open trailer. Despite having used uhaul before, I had to go the the onerous check-in with all my vehicle specifics. Young and in inexperienced attendant took ages to process the sign-out.
CEDRIC THOMPSONthe staff in this location were very good. the only thing is that I ended up having to pay for extra KM to drop off my truck. this should never have happenned so there has to be an issue with how U haul calculates KM. We drove straight here and there was no detours at all but we still had to pay. I have submitted a complaint and I am looking forward to speaking with someon e about it.
WILLIAM BOYDThey have no idea what they are doing we have rented in many locations and this is the worst.
Corinne WillisI have no idea this was a goddamn shit show.
JARODREINHOLD AN FRANKEvery quick and simple drop off; staff was very helpful.
Lissa GlassMoffat rules!
Kimberly LowesIssue was not with this location. The fact that I had to drive an hour out of my way (when my town has a depot) was unacceptable. All to find out that the only rental available was smaller than what I had ordered.
Jason AnthonyNice place and friendly people, I wouldn't recommend U-haul to my worst enemy after this trip though! In case you missed it the first time - you SUCK!
ISAAC RENDELLI had no issues, vehical and auto hauler served my needs.
Rheal BeaudetteAbsolutely nothing, best and easiest uhaul experience I’ve ever had
Ashley HarveyOn line process needs improvement.
Ursula ReesonUpdate and simplify the UHaul software used by dealers. At best it is often problematic and not user friendly. Takes much more time to initiate and complete a returning customer contract than would be ideal. Time is money! If you have a returning customer...software should be designed to basically require payment and acceptance. A few minutes in and out! Unfortunately the software client logging/contract program still requires way too much data to be requested and painstakingly re-entered each time....when there are no customer changes and even though program has the customer in the database. Cone on UHaul----update your software. I have been served at varied dealers across Ontario, Canada....and this issue presents itself at all locations. It is the problematic software design. Do your customers and dealers all a big service! It will also advance efficiency and profit. Merci.
WALLACE HOPKINSExcellent service
DAVIDW ALLANThe location is not the issue, its the company. Terrible customer service over the phone. Broken promises with commitments to making sure that the truck that has been put on reserve is available not happening. I have used U-Haul twice now, and I would heavily recommend against using U-Haul to anyone. It's a shame that we are stuck with U-Haul as the only moving company in our area, hopefully in the coming years someone more competent will run a moving company so everyone can watch U-Haul go out of business. Worst customer service I have ever seen. Absolutely appalling...
Scott Jacksonno comment
William LewkoskiAlways good to rent from Jim. Easy going excellent to deal with.
Joey NorthI had to drive an hour the pick up the truck. Yes they gave the extra kms but I used my own gas and it took gas to drive it back. The steering wheel shook when you tried to brake and the brakes were really scary. They need to be changed because it was very dangerous. I picked my pick up location and my drop off and both changed. I had to call and ask why they changed it for me to drive across town.
Crystal MarieA tongue jack would be nice on the 6x12 trailers... a little heavy to lift by hand.
Matt BoydTruck had no brakes steering was sketchy at the best of time ... Uhaul could maintain the trucks
Rob EwartHad the worst experience as the lady just showed me where is the Trailer situated and then say "bye".. I had no clue how to fix the trailer with my car especially the chain and all! Had to watch a YouTube video in order to fix it! Worst feeling ever as I drove 5 hours to get the trailer from my home address despite having a Uhaul there on top paid an extra Day rental just because I had to drive 10 hours up and down to get it and with the service I received.. Big Thumbs Down Very unprofessional service Wish I could get my money back for that day I wasted!
Dinesh RamdhonyN/a
Chris CorneliusThis was our first time dealing with Jim at this location. Jim was just Amazing and he even gave us some tips about this little town!! It's nice to feel welcome to this town!! Thank you Jim for making us feel welcome!??
Curtis RossiTrailers in great shape. I will rent again
Pat GauthierNothing!!!
Peter RawlingsService rapide et convivial. Well explained and clean equipment..
Paul GareauThe owner was quick and ready to help asap. He made my delivery of the uhaul uneventful and easy. He answer all my concerns in a very timely manner Thank you Jimmy
Laurie IsaacsThe staff in Manitouwadge was wonderful! They were very helpful and accommodating. They went out of their way to make returning the uhaul an easy experience.
Ron ForguesStaff was friendly and very helpful
Gerald VaillancourtThe computers in N America were down, but the clerk was able to get me on my way. No impressed with someone (not local) who said that they had called me and changed the pick up time. It caused the worker at this site to go in before opening time. when I did not show up early she went home. Then she wasn't there for our agreed upon time. Between the computer glitch and this fictitous call it put me behind by several hours.
Sherrie Glaabnothing
William LewkoskiThe truck was extremely dirty inside. Trucks and trailers should be washed out once in awhile.
Tammy PerrittThank you, couldn't have done it with out you guys. Mark was a fabulous packer, never lost anything
Yvette SivyerTruck was at the location on time as promised when reservation was maDE at the drop off location. In good condition and clean. I was pleased to see a dolly and a bunch of blankets were included. I thought there would be eTrack but there wasn't. There were boards fastened to each wall that were used with ropes to hold taller cabinets. There is no shelving for stacking odd shaped items. Using UHAUL boxes made loading very easy as they were sturdy and of sizes to maximize the space.
Ron JungHave a better system to hold vehicle info in ins registration etc
Paul CrowtherEverything was great
bill hooperJim Moffat was awesome to deal with !
Shelley BuffittThe dealer was excellent. Unfortunately I was unable to get the truck on the required day, due to lack of availability. It would be great if more trucks were made available in the area.
Eddy KauppiThe only disadvantage was the location of the trailers if you are not familiar with Manitouwadge (they are not at the depot); but I was given a "follow my Car" guide to where the trailers were.
Donald ShierAll was good, easy to load and no problem towing the trailer.
Brian Pelletierthe back door mechanism was worn out, we had put 2 different locks on it and it still unlatched,,,It was obviously a very old trailer,, reflector missing and fender broken. Certainly I believe these trailers should be inspected properly before sending them out again.
James BROOKScall sooner you waited the day before i was to pick up the trailer drove a 1000 miles for you to tell me you didnt have a trailer in thunder bay and had to drive 4 hour back to manitowadge to pick up the trailer very very very poor communication in headoffice Jim Moffat was agreat guy to deal with
PAUL WIGLEDid a great job setting things up. Very organized.
MARTIN DRENNANasking to drop truck off 300 kms away
Holly brignall