Customer Reviews for Joel Auto
(Concessionnaire U-Haul dans le voisinage)

64 évaluations

4880 Rue De Rouen   Montreal, QC H1V1H7

(514) 521-1559

Location Hours

  • Lun - ven : 10h am à 7h pm
  • Sam : 11h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(514) 521-1559

4880 Rue De Rouen
Montreal, QC H1V1H7

Services dans cet établissement :

Location Hours

  • Lun - ven : 10h am à 7h pm
  • Sam : 11h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Accueil pas très chaleureux de la personne qui m'a reçu au site de location. De plus, j'ai été facturée pour du fuel de 6,25$ alors que j'en avais remis et que j'avais rendu le véhicule avec le demie plein comme prévu. C'est inadmissible. Enfin, le site internet et application U-Haul ne fonctionnaient pas au moment où j'ai voulu rendre le véhicule. Je suis restée quasiment 30 minutes à essayer de les faire fonctionner afin de rendre le véhicule mais en vain. Je précise qu'il était 21h passé et que le garage était fermé au public. J'ai donc du rentrer chez moi et quand je suis revenue le lendemain pour expliquer la situation qui n'était pas de mon ressort la personne de l'accueil n'a rien voulu entendre (C'était la même personne qui m'a loué le véhicule) et n'a fait preuve d'aucune empathie et n'a pas accepté de m'exonérer des frais "after hour service fee" de 20$ alors que c'est U-Haul qui avait un problème la veille. Le pire dans tout ça que ce fameux monsieur était à priori encore la vers 21H (hors heures d'ouverture du garage) et m'a vu rendre le véhicule. Il n'est même pas venu me voir alors que j'avais un problème et nous a littéralement accusé de l'avoir vu et de ne pas être venu le voir. Si ça avait été le cas je serais venue tout de suite et je n'aurais pas cherché une solution pendant 30 minutes. Bref, j'ai été facturée 26,25$ de plus pour du fuel que j'avais remis (La moitié du plein était la) et des frais service pour rendre le véhicule alors que c'est la plateforme U-Haul qui ne fonctionnait pas. C'est inadmissible. Niveau relationnel client c'est la même chose, aucune empathie et sympathie. Je ne repasserais jamais par ce garage.

Agathe B. 
Évaluation :
1

Rented a bunch of times and he changes the time of the location at the last second and is always about 20 minutes late.

ARIANNE R. 
Évaluation :
3

My reservation took 40 minutes online and was for a pickup in Châteauguay, Québec. I made plans accordingly. The day before my rental, I get a call notifying me that my pickup location has changed and will be 30km away, in a rough part of Montreal. And that I will get the truck at 11 am, not at 9:30 as requested. Of course, once I arrive for the pick up at 11 sharp, the previous renter had not returned the truck. Confusion and frantic truck switches ensued. Then, despite having spent 40 minutes signing up for the rental online, we had to do it all again at the counter. All in all, instead of getting a truck at 9:30 six minutes away from my location, I left with the truck at 1:30, and had to waste an hour and fifteen minutes for the roundtrip. The guy at the counter did his best, and he was in an impossible situation. This is all on U-Haul. No apologies, no compensation, no acknowledgement of any kind except to add the free mileage from the pickup location, and I had to insist to get it. Four hours of inconvenience for the privilege of being a customer is a little much.

MARC ANDRE A. 
Évaluation :
4

Unfortunatly the website allowed me to reserve a dolly but there were none available once on site. Friendly service, shoutout to the location,

BRUNO M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EID H. 
Évaluation :
3

It was complicated with your website to take the véhicule back ... I was on site and it wasn't working correctly with my iPhone and the help I get on your website didn't help :-( That's disappointing since the last time it was easier.

MAXIME L. 
Évaluation :
3

Joel does not have time for uhaul customers. He is more occupied with his auto repair shop. He did his job, but also has an attitude.

Md Touhidur Rash O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KHALID B. 
Évaluation :
1

It was a snowy day and we thought we could take the rental but when it was time to take the truck out we couldn't drive it out of the driveway because there was too much snow. we asked the person who served us at (4880 Rue de Rouen, Montréal, QC H1V 1H7) to help us get it out otherwise we would like a refund of our 40$. He struggled to get it out for 10min and we could see the road was very slippery and he wasn't in control of the vehicule so we decided not to take the truck and get a refund but the person said he just couldn't because "we already signed the papers and paid". WE FIND THAT INAPPROPRIATE! The customer service was awful. I'll add also that he wasn't very nice and made us wait 15 minutes before getting out of his back store to serve us when we arrived. And when he arrived he blamed us for not shouting to make ourselves known!

ANDRÉA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DMITRY A. 
Évaluation :
2

We arrived before 4pm, and we had to give our passeports, even tho we had our driving licenses. Maybe just write on the reservation email or on the website "please bring your passeports if you don't have a quebec driving license" ? We came back at 5pm with our passeports to see a closed renting place. The guy who's working alone, had to go somewhere to eat or whatever, we call him, he comes back at 5:20, we are running late to pick up that sofa, it's stressful. We finally get the keys to the van, we check the gas, it just above 1/2, we take it anyway, because we hare already 1h30 late. The rental guy didn't even talk about a gas station, so we drive and finally find one and pay 10 $to bring back the gas as it was : just above 1/2. How surprised we were when we received the bill saying the guy had to flll the gas tank and we have to pay for 8kms ? Cool to show prices like 20 $the hour and then put people in a very stressful position because the documents checking takes ages. So yeah, you think you'll pay for 25 $of renting + gas for a 4km go and return trip, you end up pay almost 40 $. At that price we could've just hire a man with a van, and he wouldn't have being late.

Clémence S. 
Évaluation :
1

We I picked up the truck, the windshield was cover with ice, I had to go back home to get a ice scrapper and brush, the the backdoor was also completely stuck in ice, wouldn't open, the knob wouldn't turn, it is the least to make sure that the truck is ready for use since we are moving and cannot waist time with stupidity like these. I'm very disappointed.

Marianne V. 
Évaluation :
1

First of all, my appointment was at 11am but the store was closed. I waited few minutes then had to call to see if store will be open or not. In mean time the area was so much slippery and I felt down and got injured. I was not able to walk properly. When I told to the person that the place is slippery the response from the person was just be careful. I could sue the company for that. Then I filled more gas then it was in the truck but still i was charged for gas again. I am totally disappointed for the service I got. I will never rent again from this location and I will not recommend this location to anyone. I hope uhaul will compensate me for this. Also I have pictures of the gas indicator before and after. Merci.

SAIFUL I. 
Évaluation :
2

The employee from Uhaul Laval told me to call at Joel Auto before dropping my truck, even though Joel Auto was closed. When I called, the man has been really rude with me. Telling me that people do not call closed place if it's not an emergency. I tried to explain that that's what the other place told me to do.

Marie-Perle P. 
Évaluation :
5

I want to address a strong and very negative critic about the app: not friendly (same as the website and not an app), change the language during connection, difficult to find the ongoing reservation (need to scroll and not on the menu on the left), ... I understand why it is so low rated(1/5). Need a strong update as I'm not fluely english speaking. If you work in Quebec province, adjust your app. It will help your relations to french speaking customer for sure. Merci

Magali B. 
Évaluation :
2

Aucun reproche à propos des personnes qui m'ont accueillies. Cependant, on m'a remis un contrat en anglais. Il semblait que c'était difficile de m'en remettre un en français à cause de la machine ... Les instructions dans les camions sont en anglais seulement. Problème!

Yvon D. 
Évaluation :
1

Although I gave back the minivan before the next customer arrived, the agent charged me another full day for being 15min late. Face to face he told me it was okay then I got the bill later saying the opposite. If you look at the online reviews the agent always shows up late to open the shop. I had to swipe the floor in the minivan because of fries in it. As a customer, you are better dealing with self checking from U-Haul than with Joe who always tries to fit two customers rental in a day without being himself prompt on time. Bien que j'aie rendu le minivan avant l'arrivée du client suivant, l'agent m'a facturé une autre journée complète pour avoir eu 15 minutes de retard. Il m'a dit en face que ce n'était pas grave, puis j'ai reçu la facture plus tard qui disait le contraire. Si vous regardez les avis en ligne, l'agent arrive toujours en retard pour ouvrir le magasin. J'ai dû ballayer le sol dans le minivan à cause des restants de frites qu'il contenait. En tant que client, vous avez plus de facilité à vous occuper de l'auto-vérification de U-Haul qu'à Joe qui essaie toujours d avoir deux locations du meme vehicule dans la journée sans être lui-même ponctuel.

Cyril T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

The inside of cab was dirty (had to wipe down everything); also didn't get the full order of furniture pads we had ordered.

Jane C. 
Évaluation :
3

Pros:Staff was helpful and explained the condition of the rental very professionally. Cons:Location should open at 10:30/11 am to avoid customer frustration.

FLORENTJEANGUY M. 
Évaluation :
4

I had difficulty with uploading pictures and when I tried to get assistance with the chat I had no answers.

Elyse T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia I. 
Évaluation :
3

L'adresse (4880 )civique n'est pas très visible de la rue DecRouen. Faudrait bien mentionné :coin St-Clément.

doris D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE L. 
Évaluation :
1

bad service, the reception guy speaking with his friend , and i'm waiting him to finish his discusson for more than 20 minutes!!, i never recommend this pickup point

MOHAMED B. 
Évaluation :
1

I returned my truck 2 hours after renting it, it was registered as returned the following day, I was charged 35$ extra for gas ( I gassed up, I have the bill to prove it and pictures) I had a 40$ coupon that wasn't applied and no one has contacted me yet to fix my invoice. Hopefully someone will see this and give me a call!

Giuseppe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evguenia K. 
Évaluation :
1

I saw bad reviews, I don't want to go there, but I don't have a choice, the guy in the reception he is not happy to see me there and he doesn't want to work, he is speaking with his friend for more than 10 minutes and I'm waiting ! After continue speaking on the phone and I still waiting too!! too bad more than I expected!!

MOHAMED B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn B. 
Évaluation :
3

They couldn't not refund me even if I chose that option. Other than that they were nice.

Solange L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sacha B. 
Évaluation :
5

Très bon service.

gilles T. 
Évaluation :
1

Worst Client service ever! Not prepared. Wait for nothing because they didnt want to do the papers ... Honestly, remove those guys from your pick up location.

JEREMY G. 
Évaluation :
4

J'ai apprécié la courtoisie des employés.

CARLA V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALEXANDRE G. 
Évaluation :
5

My experience was awesome, clean truck, fast self-checkin. I waited about 5 minutes for the authorization (after uploaing the driver license) felt a little long, but totally understandable. It was great and I will recommend.

Keven F. 
Évaluation :
1

La personne que j'ai eu était vraiment désagréable et pas aimable du tout. Il est arrivé à 11h10 alors que j'ai loué mon camion à 11h. Au retour j'ai voulu mettre le camion à la même place que je l'avais pris il m'a incendié car il devait sortir une voiture choses que je ne savais pas je venais d'arriver. Vraiment cette personne est mal aimable

Philippe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE MIGUEL C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KALAICHELVAN K. 
Évaluation :
4

Be able to rend for less than a day

Maxime L. 
Évaluation :
5

Continuez d'offrir cet excellent service!

GAETAN C. 
Évaluation :
3

Truck was clean inside but not on the outside, lots of bugs on the front and windshield. The stated business hours of this location start at 10 am and I arrived at 10:15 but the owner arrived at 10:40

martin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN N. 
Évaluation :
3

Open the shop on Time. Welcome customers correctly. Respect hygiene rules due to covid 19.

Alexandre L. 
Évaluation :
1

Dirty place......that is all I have to say

Javier J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
1

We reserved the van to pick up at 9am, so arriving at the pick up location the van was there, all the doors unlocked. The small black box for picking up the keys was empty and the garage wasn't open until 10. We waited until that time and still no one, at this point we called the uhaul customer service and after being passed to multiple different people we were told that the person working at the garage was late today. When he finally arrived over 20min later he barely apologised and had obviously just woken up. He checked the van etc as it had been rented the previous day and then didn't seem very familiar with the process as it took at least 15min to get our rental contract (I had previously don't the check in online) and asked multiple questions about if we wanted the insurance etc even though it was already set up. All in all, a very disappointing experience as we had previously rented from uhaul and it had been fantastic. We will definitely not be going here again unfortunately.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephanie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nathalie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joelle G. 
Évaluation :
1

Too much expansive !

pascal R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia A. 
Évaluation :
5

I forgot a bag with Bluetooth head phones in the cab, they are really valuable to as it's a gift from my girlfriend. Can you help me recover the bag ?

Gabriel Levesque G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nayiri A. 
Évaluation :
3

Proceduring not clear for returnig the truck by my self.

gray N. 
Évaluation :
1

I had to shovel out the truck when I got to the location. Please have the truck drive able when I arrive

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mohamed ali B. 
Évaluation :
1

The location was not open when I got there at 10 am and I had to wait 24 minutes in the cold for someone to show up and open. Instead of apologizing for being late, the employee proceeded to swearing in French on the phone and being flustered. The pickup location itself was very unkempt and dirty. I picked this location for proximity to my house but in the future I will go to a stand alone haul

Esther S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anne P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elisabeth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre-Marc G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yves G. 
Non reviews have been submitted for this location.

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