Évaluations des clients John & John Associates

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de John & John Associates

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Michelle P. le

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Le client n'a pas laissé de commentaire.

Lynn P. le

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Le client n'a pas laissé de commentaire.

Mandy M. le

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Le client n'a pas laissé de commentaire.

eric B. le

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Le client n'a pas laissé de commentaire.

leota S. le

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Le client n'a pas laissé de commentaire.

CHARLES P. le

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Le client n'a pas laissé de commentaire.

Tina W. le

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Le client n'a pas laissé de commentaire.

EILEEN H. le

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Le client n'a pas laissé de commentaire.

Gloria R. le

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Le client n'a pas laissé de commentaire.

oliver K. le

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Le client n'a pas laissé de commentaire.

Keith D. le

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John was very friendly and even came in on Sunday morning to get everything taken care of for us. Excellent customer service!

FRANK C. le

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Le client n'a pas laissé de commentaire.

Michele S. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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n/a

Shad W. le

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Le client n'a pas laissé de commentaire.

Larry J. le

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Excellent service and great location for my needs. She was very nice and expedient and I had no problem. I was in and out in about 5 minutes or less.

brenda M. le

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The 20' truck I rented was extremely dirty. The truck floor was covered in dried mud and dirt. I had to sweep and damp mop the floor out before I could load anything into it or my furniture and mattresses would have been covered with mud.

Tim D. le

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Le client n'a pas laissé de commentaire.

Crystal G. le

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No where to pull the truck in. Location was cluttered with broke down vehicles. When I parked the truck and trailer combo the trailer was only feet from the road. There was no other place to park and there was no other uhaul equipment there. Very disappointing and frustrating to park. When I unloading my vehicle from the trailer I had to back into the road completely to get off the ramps. If the road had been any busier that could have been dangerous.

Donna S. le

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John and John was very customer friendly

carl C. le

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Le client n'a pas laissé de commentaire.

Brenda S. le

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Le client n'a pas laissé de commentaire.

Rebecca H. le

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Le client n'a pas laissé de commentaire.

Frank G. le

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Le client n'a pas laissé de commentaire.

Stephanie S. le

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Maintain box inventory

Wes G. le

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Very friendly staff. Easy access. Would highly recommend!!! A+++

Yvette M. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Shad W. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Great to do business with.

Bridget K. le

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My wife picked up the keys early per their request and they just pointed out the truck to her. I returned at 4 to find the driver side had damage but the staff had not marked it on our rental agreement nor did they have my wife inspect the truck.

Robert L. le

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Le client n'a pas laissé de commentaire.

Shipshe C. le

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Le client n'a pas laissé de commentaire.

Jason J. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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Le client n'a pas laissé de commentaire.

Brian P. le

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Le client n'a pas laissé de commentaire.

james M. le

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I though I had reserve a 26 ft. but could only get a 20 ft., that needs to be EXPLAINED when booking. There was a 26 ft. available but would have required a 40 mile round trip before loading .

Rose C. le

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Le client n'a pas laissé de commentaire.

Jeffrey H. le

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No one was around during their normal business hours (posted as 8-12 on Saturdays). When i dropped off the truck and couldn't find anyone around and the door was locked, I called their number and it went to some automated message saying all reps were busy; so was not able to contact them. I used the 24 hour drop-box so it worked out fine dropping off the truck. However, someone else showed up right after me to get information on renting Uhaul trucks and i ended up trying to answer their questions for them since no one was around.

Timothy R. le

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Le client n'a pas laissé de commentaire.

Elizabeth S. le

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Took a little longer than expected to check out but not a big deal.

Jimmy N. le

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Small location with several big trucks. Drop box was easy to find.

Carla R. le

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When advertising a rate......you need to include the hidden charges. Prices are high.

Tracy R. le

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Le client n'a pas laissé de commentaire.

Linnea B. le

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Small, gravel lot. I dropped the truck off after hours. The place was not very inviting. It was pretty rough. I wouldn't have left the truck there except that I figured it is UHauls deal and thy would take care of any problems that occur

Alex G. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Guy was a jerk, we were charged for over mileage and not having it there at 1pm.

Richard C. le

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Guy was a jerk, we got charged over mileage and wasn’t turned in at 1pm even tho we were never told a time we HAD to have it there by

pansyt K. le

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Location closed then received calls from uhaul trying to tell me to drop return truck at another location because they were no longer accepting trucks there. Perhaps this should be reviewed and decided before the puckuo/drop off locations are set.

Kenneth W. le

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Le client n'a pas laissé de commentaire.

Todd G. le

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Le client n'a pas laissé de commentaire.

Kristina B. le

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I would not recommend U-Haul at all Customer service is horrible Trailer rented 2 weeks ago not available anywhere near location desired for pick up Agents rude! Notified day before not available if I knew I would have rented some where they gareenteed my reservation Never rent U-Haul

Scott R. le

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Le client n'a pas laissé de commentaire.

Brent H. le

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***This is important and has to do with our overall experience. The place we got it from was fine! BUT the big problem is over a month ago we reserved a 5 x 8 for that Sat AND this upcoming Thurs. Then on the Friday before the Sat we were to use it we got a call from you guys and were told there weren't any 5 x 8 and if we wanted one we would have to drive to Bowling Green to pick it up. This was the store located on Wabash in Terra Haute. I am going to post this info on Facebook so others know that when you reserve a trailer it isn't guaranteed!!! This is unbelievable business practice. I will do whatever I can next time to look for another company to do business with. We were lucky that the other story had one BUT we had to do the calling and was NEVER offered any assistance except to drive 2 hours out of way to pick up one!! Still upset and now have to deal with a smaller trailer than we RESERVED for this Thursday!!! THANKS FOR NOTHING and look to Facebook to see this same story within the next day.

ken T. le

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I rented the U-Haul locally and picked it up at another location. Given the circumstances Everything worked out fine. Thanks

Brian P. le

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The person there was more than helpful for the situation, after uhaul over booked me, but he said there was an extra 100 Miles added to my trip, and his computer said I was moving to Williamsburg, Virginia, which was 100% wrong. And then on my way back to drop it off at this location someone from uhaul called me saying I had to drop it off in Veedersburg and with that extra added on 100 Miles I could have made the trip back to Brazil within those miles and that would have made it easier to pick up my jeep, and then I had to have someone drop me off. Very unpleased with the corporate side of uhaul.

Cynthia A. le

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Le client n'a pas laissé de commentaire.

jane H. le

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The day before I was moving, I was told they did not have the size of truck I had reserved .So he said he would take $30 off of the end. He still charged me for the bigger truck when I got a smaller one. And did not take any money off at the end. Instead I was charged $18.69 more than I was quoted. Will not recommend U-Haul ever.

Thomas W. le

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Le client n'a pas laissé de commentaire.

Mike H. le

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I dont know unless you serve dinner or lunch!???????

Angie G. le

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We did not have any difficulties, I even submitted a "Moving picture". Thank you, Angie Galenski

Kimberly S. le

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Le client n'a pas laissé de commentaire.

le

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Le client n'a pas laissé de commentaire.

Jenifer L. le

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Le client n'a pas laissé de commentaire.

Morgan D. le

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Reserved a trailer to be picked up at Terre Haute, and reservation was confirmed, at 4:30 since I work until 4. Found out the day before that the pickup would actually be at 4 in Brazil. 30 minutes early and 30 minutes away. Extremely inconvenient! I cannot leave work early, hence trying to schedule it for the time and location that I did. How hard would it have been to get the trailer to Terre Haute? Especially when I am paying well over $100 for a service. I called the office and asked why it had been changed, and was informed that the trailer was at Brazil and the office closes at four! I will not be renting from U-Haul in the future!!

nick S. le

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Lights did not work on the car dolly. Got pulled over for it.

norman T. le

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Le client n'a pas laissé de commentaire.

Albert B. le

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Clean all the junk out of the yard. Have someone on site during hours posted.

Robin H. le

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Le client n'a pas laissé de commentaire.

Steve G. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Very helpful, both when I went in for information; and when I decided to rent the trailer. They helped me hook it up, made sure all of the lights worked properly; and the connections were secure.

LAWRENCE E. le

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Nice people.

Brian C. le

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Le client n'a pas laissé de commentaire.

denise M. le

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Le client n'a pas laissé de commentaire.

Lawrence E. le

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Le client n'a pas laissé de commentaire.

Donna R. le

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Le client n'a pas laissé de commentaire.

joyce A. le

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I went to Terre haute, they only had 10', I needed a 26'. Had to drive all the way to Brazil. Was too tired to drive back safely, so I returned to the Terre haute store. I was charged $455!!!! WTH???

Kendall C. le

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overcharged

Randy D. le

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Le client n'a pas laissé de commentaire.

Jim T. le

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Great customer service! No problems at all, the best surprise is no surprise.

TAMARA H. le

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Truck had some sort of mechanical issue. The truck shook if you got near 40mph. The tire felt as tho it was wabbeling. I called the 800 number was transferred to road side and call got disconnected. I tried calling back and was on hold over 20 minutes so I gave up. Did not feel safe driving or riding in this truck. Not a plesant moving experience.

Heather S. le

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They are a lot better then the office there in Terre Haute. They are who I do my business with

Helen H. le

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Le client n'a pas laissé de commentaire.

Angela F. le

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No emplyees were ever preset , I hooked up my trailer by MYSELF AND LEFT! The rear passengers tire had TEN (10) lbs of PRESSURE!! Luckily my grandfather noticed when I was loading!!

greg F. le

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The personal was very helpful, was in & out in 15-20 minutes

rick S. le

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There was only a woman there to help me unhook trailer she did help me though. I hurt my back at gosport hooking up the trailer.

amanda F. le

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They needed to check the fluids in the trucks. I ran out of washer fluid and it was snowing and flush on the roads and I had no fluid to wash the windshield off made it VERY difficult to drive.

Mickey S. le

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Trailer had one tail light out but was not the fault of John&John because they picked it up from a different location where the light should have been fixed. The whole process was confused when after the representative at the pick up location and myself had spoken and arraignments made I received a phone call from a U-Haul rep who took over without knowing anything but what she saw in the computer and knew nothing about variables discussed with the John&John rep. The rep at John&John had everything under control, phone call caused mass confusion.

beth K. le

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Things were fine at both my pick-up and drop off locations. I had several issues with the initial scheduling and wasn't sure where to put this. I scheduled a rental and decided to call back immediately to confirm because something didn't seem right. When I called back they had my rental scheduled for the wrong drop off location and the wrong size of truck. They forwarded my call and the rental was supposedly changed. However, when U Hail called the day before to confirm the rental they had all the wrong information-nothing had been changed. Last minute scrambling had to be done with a new pick-up location (23 miles away-because they didn't have a 20 ft truck available) and the new drop off site was changed. I have lost confidence in U Haul. Hope the process improves if/when I use your again.

Mike H. le

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Le client n'a pas laissé de commentaire.

Ellen R. le

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Le client n'a pas laissé de commentaire.

Jerry T. le

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Nothing at this time

Melissa B. le

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Best customer service I've ever had! It was chilly Saturday morning so the owner had warmed the truck up for me so the heat would be ready to go for me.

Andrew S. le

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the location and the people working there were excellent/very helpful. however, the trailer's tail lights were connected via duct tape that wasn't even keeping the lights in place. I had to stop at a store and get clear duct tape to keep the light from dangling/breaking. not very helpful.

Tracy E. le

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Le client n'a pas laissé de commentaire.

clara T. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Great customer service

Eugenia D. le

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Friendly service

Paul W. le

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This site is always convenient, professional and courteous!!

Paul W. le

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This site is always professional and courteous!