Vehicle was not cleaned well. Bugs on windshield. Loose plate on loading deck.
DALLAS S
Customer Reviews for Johnsons Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nick was super helpful and friendly.
ANA MStaff at Johnson's Hardware were excellent to work with and very helpful.
Stephan MNone needed. So nice and helpful
PAMELA BWorkers were very helpful. We arrived 20 minutes before the official opening time and they were very nice about serving us early.
LOUIS PThe air-conditioning did not work on this vehicle and the brakes are going out.
Trent RDrop off was so helpful. We really enjoyed the whole experience.
AMY CThe vehicle reeked of cigarette smoke.
TYLER CFriendly staff, showed me where to park, was very helpful. No issues.
EILEEN GThe staff was very friendly, helpful and knowledgeable. They made the pickup/drop off process super easy and I really enjoyed having just good old fashioned customer service.
KIMBERLY BThe customer service of everyone I interacted with was great. That is where I will recommend people rent U-Haul trucks from.
PETER HI was a bit surprised at the total - it was about double than I was expecting, but I am happy with the service.
ANTARIO WThe truck was covered in dirt …:that did not really bother me. My objective was to transport two wheel chairs to donate them to a local organization. I drove a total of seven miles in 30 minutes and told the attendant when returning it that I did add any fuel they still charge a fuel charge.. I did sign for it and said I would …..7 miles really…..50 cents???? That is not very good customer service!
DAVID MThis is the best experience I have had at a truck rental place. Staff was friendly and accommodating.
JEFFERY BThe drop off location in Santa Clara CA was an absolute nightmare. The return was as bad as it gets or worse… RIDICULOUS
Keith P5 stars!⭐️ Highly recommend & will rent from Alex again!
JACQUELINE GPerfect in Arkansas, Not so much in Mississippi
BRADLEY SI dropped off the truck after closing. I called the next morning and they have taken care of everything.
VICKI BService here was incredible! I pulled into the parking lot, and by the time I got out of my car they had my contract pulled up and knew who I was. They had the trailer unhooked in less than a minute and I was on my way. Blown away by how easy it was to drop off here. Would definitely recommend them!
STEVEN PFast great service
SAMUEL PGood job.
RICHARD BI was informed at the time of rental if I returned the vehicle with a full tank as I received the vehicle with full tank, I would not be charged the miles. I was charged a different amount for fuel than the original paperwork stated. I returned the vehicle with a full tank and was charged over $70 for miles and fuel. Not a happy customer.
Robert FTire pressure not checked on trailer. At 30 psi on one tire and not 65psi. Very dangerous. People were very friendly though.
Randall KI called to cancel my reservation and never even picked up the truck and the authorized location mixed up my order and gave my truck to another individual named Brandon. This is unacceptable customer service.
Brandon Cvery helpful staff....great people to work with at Johnson's hardware!
j lYou need to work on you online about 50 to 60 % of time I need to our U-Haul store to complete Reservations. It not very User-friendly application.
BARRY TNothing. Wonderful overall experience. Thank you
JEREMIAH SBeyond impressed with my experience for my moving needs! Johnson's Hardware made it super easy! My rental was ready when I got there and paperwork was a breeze. Very friendly and helpful staff.
Linda Nnothing, great people
J LVery efficient service in only five minutes.
EDMOND BVery smooth
j lThe fuel gauge needs to list the total capacity so people can gauge how much to refuel the vehicle if they choose to do so. I would also love to see an optional strap package so customers can secure their items within the U-Haul!
ethan hEfficient and friendly, they got me in and out of there on pick up and return
John CTires always need air.
Janet GGuy at counter was pretty nice but seemed a little bugged to be there but overall was fine. Truck was clean, requested equipment was present. In and out in 10-15 minutes
thomas bThis location has excellent customer service and I would recommend renting from them.
Maegan MGreat staff
William BNick did a great job getting me set up and on the road! Merci!
Bert LWent above and beyond to accommodate
Darren BThe customer service here is outstanding. Absolutely nothing negative to say about this rental experience. Trailer was clean, check-out / in was super easy. This should be the bar by which all others are measured.
THOMAS BEasy to work with and all was ready as needed. Nice job.
sheri mMy service couldn't have been better. I was greeted immediately upon arrival and my reservation was checked and confirmed. Nick, my service associate, was exceptional in helping me hook up and get on the road.
Boone NExcellent service at truck pick up. Uhaul did not provide the requested appliance and furniture dolly. Johnson's Hardware allowed us to borrow theirs, which we returned promptly after we loaded our truck.
Nancy CEasy & convenient process
Michael S