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Artoria S.
Customer Reviews for Jones Asset Management LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Natasha and her employees went above and beyond to help me during a very stressful move. I would and plan to recommend them highly. Great people I wish them much success.
Jeffrey K.I had the outstanding opportunity to work with NATASHA! Customer Service@ it's Finest Thank You Natasha & the Well run organization. Must Use.
Russell T.The mobile pick-up/drop-off experience seemed very rough and unreliable. The "how to" videos sent to me showed an older version of the website. I had trouble enabling location on my android browser (my fault) so I used the U-haul app. It worked for the pick-up but not for the return. During return I tried calling and then the online chat... I could not get any help in either.
Sergio P.Wow! What a great experience!!! Natasha was incredible. What a fantastic employee and person. The equipment I rented was brand spanking new. The 26' truck had 77 miles on it!!! Everything operated far better than I had expected. The only downside to my experience was I had to drive 45 minutes to pick up the equipment but that is minor compared to my overall experience. Great job!
STEVEN C.Counter person was very helpful.
Dena J.Your app wasn't working correctly. After taking a picture of the dash board showing mileage, the download of the picture did not go through. Other than that it was a very good rental experience.
Robert K.Everything was great!
Sherita C.first time using phone app check in. took longer than expected but liked the idea. will be prepared for the next time. i was surprised to see no cruise control on the truck. for a six hour drive that would have been helpful.
Steve R.Not much really, Natasha is awesome 😎 great personality, friendly over all great customer service, if I ever need a uhaul again I'm definitely going back to this location
Efrain V.Rented online. Online hrs for location turned out diff from hrs listed on door at location. No one at location at 11:30am as online instructed..called. Umber. And left message, no response or call back ever! Called Uhaul and was on hold 30 min…given code to secure key from box. Sadly we hung up and when we got to box, no key..box empty!! Called Uhaul back and again sat on hold another 30 min. Rep got another box code, that box empty!! 3 EMPTY key boxes til a key found. Well over 2 hrs dealing with simply getting my key from what was supposed to be easy experience! Demanding refund…time loss made my move nearly impossible. Never again will I use Uhaul. Call center wait was ridiculous during weekend when truck rental is needed and rental site key situation was a cluster.
Mitchell R.24/7 mobile check In process was extremely difficult. We sat waiting for our verification for over 45 minutes. A chat was started and the representative did not respond after verifying our info and the page never updated. It only processed once we called and the very nice rep finished processing our info. The 'quick' and easy process turned into an extra hour.
Chris J.Easy, couldn't be more smoother
FRANCIS K.Great location. All went well. We will rent from them again.
Caitlyn V.The customer service was above and beyond. Very impressed. Highly recommend this location. Give a great representation to UHaul.
Jeremiah C.Have more people like the manager .she was so nice and friendly I give her excellent on her service
Sherry F.Natasha was extremely friendly and great to deal with...we will use this location in the future
Sherry H.Natasha is great! Highly recommended
FRANCIS K.Natasha, the rep who assisted with my truck pick-up was awesome!! She was very helpful and went above and beyond to ensure I had all I needed for a successful move.
Patrick C.For once, excellent service
Francis K.Loved the check in feature! Easy in easy out! Thanks again!!!!
Roberto G.Will never rent without a real person there again. Mobile phone way a disaster. First, site down for maintenance for first 15 minutes. Took 45 minutes to get app to work. Then, dropping off van, app would not let me take picture of dashboard. Had to wait on hold 45 minutes to talk to a real person to figure out what to do with key.
David W.Natasha was excellent. She is very good at her job and has such a pleasant and joyful personality. She would be the reason I would return to this particular location.
Daphnie L.Great customer service! I also filled out the paperwork online. Arrived to pick up the trailer, picked up my packing blankets, and out the door. Jones Asset Management are flexible with terms, will work with you on rentals, and I would recommend using them.
Raymond L.Everything was perfect.
Dwayne C.This experience was super easy. Natasha was great to work with too. She made the experience super fast and easy.
MICHAEL R.I am grateful for Natasha's friendly and helpful assistance. I am a repeat customer at this location.
Thomas B.The process was cumbersome having to take so many photos and check in on the phone. In person is easier.
Michael P.Jones Asset Management was awesome and was one of the best experiences I've had while renting a vehicle. Natasha is the best!
Kate S.Everything was just fine the agent Steven was very helpful and kind , respectful wonderful doing business with
LAVICTORY G.The elevator in the building was scary, office was hot!! The sales rep was fantastic and made it all worth while!😠The only problem with the truck, you couldn't open the passenger side door from the outside...
Kristine P.Customer experience was the best I ever had. I would definitely recommend this location to someone.
Quineecia J.Natasha was absolutely wonderful, she gave excellent customer service!
Shaneka S.Natasha was GREAT!!! Her professionalism and business like manner made the rental experience a breeze. I would highly recommend renting from Natasha!!! Thanks!!!
JOHN B.Loved the owner and her son! Very helpful and accommodating.
Kristine M.Natasha was a sweetheart! Grateful for her kindness & beautiful energy during a very exhausting time! Thank you!!!
LINDA M.Jones always has excellent service and they are always respectful courteous and professional
Wade S.Natasha from Aurora was very helpful. Even with what is going on. We did everything over the phone. She was pleasant and helpful. The truck and trailer worked out great. No problems. Dropped it off in Golden Colorado. Andrew from u haul, checked it in. Also very nice. Everyone was very helpful. Thank you. Pat
Pat H.No lock box present to place Keys in and i was not about to put them in their unit mail box that was open to public so anyone could take the keys. I was at location for more then 30 min trying to figure out what to do and on hold with uhual
Sandra C.Just continue your great sevice. It has been a high privilege and blessing to know and due bisiness with Steve and Natasha.
LARRY P.Latasha was a riot. Nice place to go.
Grover P.The equipment was clean but the vehicle had numerous mechanical deficiencies. From the engine maintence light being on, to the windows not sealing properly, and the radio did not work. The hand straps for assisting yourself in and out of the rear of the truck are dangerously small. Handle bars would've been a more friendly choice. The price was right though
Eric K.Your customer service woman was absolutely wonderful I will recommend you again again my son is going to use them next week
Tammy O.Great service as usually
Juan L.Just amazing customer service here!
Phillip M.Absolutely great from start to finish!
Mary Ellen Y.Natasha is awesome! We've never rented a truck before. She was kind, helpful, and patient, answering all questions and helping us decide which truck best met our needs. The office was clean and well maintained. And Natasha has a fun, outgoing personality! Will definitely use this location for any future rental needs we may have...highly recommend them.
Sue B.The first place Uhaul sent me ( Aurora off of lake st.) when I did my 24/7 pick up anytime reservation online was CLOSED! No attendant when in fact they had confirmed by phone that there would be one. No truck. It was up to me to find a location with a truck and even tho thru no fault of my own I could not get a truck( mind you I had scheduled and confirmed a truck) I had to locate a different location for pickup!!! ( thru off my moving time by 2 and a half hours) Which worked out great lmao Didn't get the 50 $truck guarantee.. Go somewhere else. Less of a headache
Rossangela C.Natasha is the best! She goes above and beyond to ensure everything goes well for our move. I will always recommend her for anyone's future moves.
Paul M.Natasha is absolutely the best to work with. I greatly appreciate her help setting up my move and meeting our needs.
Kimberly M.Very good customer service, the truck was clean and the company was AWESOME!! With such a short notice, I was surprised and happy that they had a truck available for me!!! Thanks again....
Yumicka M.Convenient Explain the process of key pick up and delivery on a seventh grade level and include follow up tests/emails that do the same.
Tacettin U.