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RONALD J
Customer Reviews for Joy Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The representatives at this location were very professional as well as friendly.
Tiffany CEverything was great and I'll come again
ANTONIO IGreat location, great staff.
Brian RRented the truck and went less than 1,5 miles(up the street) and the emailed receipt said I used 25 miles and that I returned it the next day! I had it 4 hrs and went maybe 1 mile
Matthias CSo far everything was ok , it took a while to get service but overall it was good.
Tanya SVehicles was very dirty. Inside and out.
Victoria CThanks
William NNeed to have a little more betterness Of their customer service. But overall Everything was fine.
Sharon PThe location was walking distance from my home which made pick up and return very easy
Maria FUnprofessional and inept staff. Equipment poorly maintained and dirty.
James PStaff was rude. My reservation was for 11AM, I got there at 10:50 AM and I ended up driving off the lot at 11:51 AM. When I returned they refused to give me a receipt and I had to wait an hour and 15 minutes to get one in the email. They were trash, throw them in the garbage.
TONY AThe staff was helpful and friendly.
Marsha EGive the customer the vehicle they reserved. Better customer service. A drop box for keys. Clean the vehicle out. Check out the customer while they are there not three days after.
MYEKA HDrove less than 20 miles, was charged for 52 miles, was charged the next day, not the same day when I returned the truck! RIDICULOUS! I will not rent a truck from this location again!
Clair MThey still haven't checked the truck in and sent me a final bill I also took pictures of the truck inside and out of the mileage and the gas hand and the inside of the trailer It was a hanger and some other object on the inside floor I called them and they said that they were checking the truck in this morning I never received any information from them nor did I receive an email back from them I am still waiting? Since Saturday March 11, 2023 Why does it take this long Mr Jamison 03/13/23 10:17 pm C/T
Van DI was charged twice. I never received. My invoice. So I'll calling my bank to investigate
patricia mClean the snow off prior to renting
darlean rExplaining the charges, communication
Jasmine DI was contacted because they lost the key and overcharged me due their negligence.
MONIQUE TRien
Flora MHave that location Uncover the location where the key box is located so that people can see where to drop off the keys
Ronald WI was I overcharged. They put 50 miles on my receipt when I only went 31. The speedometer doesn't work so where did you even get this number. Ac didn't work, check engine light was on and I didn't even receive credit for the extra gas I put back in after.
Marcus HCheck air pressure in tires. HAVE alternate connections with uhaul. (I could not get a truck when l arrived because the system was down and I was charged an extra day because I did could not get a truck until later. I then had to take the truck back to have air put in the tire.
Janice HTruck was dirty, one of the headlights was out and when I returned the truck the supervisor was there and he was super rude and very disrespectful. We got into a altercation because he thought I was someone else that supposed to been dropped a truck off. I also seen that I was over charged as well.
Asia JMake sure they check in the equipment the day it's dropped off I got charged for an extra day when I turned everything in 2 days prior
Theresa JGreat job
RANNEL CThe truck was dirty and they over charged me!
JEFFREY BThe truck was dirty .it had a lot of trash from previous rentals.mask, old juice bottles, previous rental agreements
Shjavon GIt still had snow on it and they charged me twice
Irecha SGuy did not even want accept the trailer because he doesn't even know that drop off is 24/7 and on U-Haul web site clearly says to leave it on the parking lot not on the street as he demanded to. He was so rude and he was yelling at me like I was his worst enemy!!
Sreten VSnow wasn’t cleaned off truck, ask for dolly when ordering, just for them to tell me it doesn’t come with a small truck, and the headlights did not work, and no drop box found
Keshia KGet the trailer checked in when they return..y'all are trying to charge me for two days that I didn't have the trailer...will call 📞....Laura Thornton
LAURA TVery unprofessional, they gave me the wrong truck so after I left the regional manager called and asked me to come back to switch trucks and I was half way to my destination. I would never rent a truck from uhaul again it's a big inconvenience and it's overpriced.
Kristina YHave the truck cleaned before the customer drives off the lot with it. Due to COVID this is necessary. I cleaned the truck before I drove it.
Paris SI was charged for 84miles when I only went 70
DAVID PGood service veterans
gregory gKeep up the Good Work. Thank you
ANITA FThe van was damaged dirty smells like oil.
RICKY FI was SERIOUSLY overcharged for a van that was dirty and dented. The change engine oil light was on, as well as the low tire pressure light. I am disputing these charges.
Ronald FEverything was maintained and the guy that helped me was nice.
GRACIE CI rented a Uhaul and furniture pads. Upon pickup I was told the furniture pads weren't available, yet they still charged me for them. And three days later, a completely new charge was applied to my account saying I drove a ridiculously large amount of mileage that was completely false. There is some fraudulent activity happening here and I am still trying to get my money back! 0/10 recommend! Worst experience and while I have been trying to get in contact with customer service for the past 24 hours, I finally received an email back that disregarded everything I mentioned with no resolution in sight! Never again and I'll be sure to report this to the Better Business Bureau!
Shanese SI am requesting a call back, the charges were doubled ans the vehicle wasn't inspected apparently. I fueled it pass the requirement and the insurance charges were doubled and the mileage as well. I would like a call back asap 773-367-2159. This is the worst experience ever with Uhaul and this location should not be able to represent your company.
Mabins LThis is about where I picked up the truck it has nothing to do with u-haul which sucks. They double book the truck I had to wait. I tried calling u-haul and I was on hold forever and never got thru and now you guys owe me money and there has been no communication to me on how I will receive my money. I would not recommend u-haul to anyone.
SHAVONNE HThis location is in an autobody shop. If you have a small quick move and don't need frills and thrills, rent from here.
Cynthia JReceived my receipt from the location faster.
Tyrone HNeed to clean disaffection of the truck need to more often I cleaned the steering wheel and it was dirty dirty black dirty. So just clean it more
KIMBERLY AThe car smelled like gas and the stuff I moved now smells like gas
Darren RKeep Mrs Nicole and Mrs Denise on your Staff, They have Great Customer Service Skills
Anthony NEVERYTHIING WAS EXCELLENT THAN K YOU
MOHAMED TVery nice men
Sylvia BEverything is good
Erica SClean, not Happy l put gas n van they said it wasn't enough. Its ridiculous to charge 4 the gas and then add a service fee. I've never rented a uhaul item before and with this it will b my last time. So angry !!!!!!
Shirley SThe person who checked me out for the Uhaul disappeared when it was time for me to check the van in Someone else who was there didn't know how to work the computer so which led to me not receiving anything type of proof that I brought the vehicle in a hour in a half early and didn't get in touch with me with anything. Poor service I wouldn't recommend anyone to this location.
rasha mKeep up the great service!
Evelyn PThe person that rented the van to me was very rude even after I explained to him that I was having difficulty with my move due to the landlord locking the fence plus I got charged a fuel fee even though being able to access a gas station is a nightmare because all the pumps were down at one gas station and the other, all the pumps were being used. There is slso a lot of construction in that area which holds up traffic. Overall, the customer service was awful. I will never use this place again for a rental
Kimberley JJust make sure the customer is aware that the van will accept regular unleaded gas. The gas cap says E85 which is confusing.
Ricord JAwesome, courtesy, convenient, helpful & will definitely use them again!!
Derrick P