Évaluations des clients Joy Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Joy Inc

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Teresa T. le

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Le client n'a pas laissé de commentaire.

Shameka Y. le

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Le client n'a pas laissé de commentaire.

Rebecca R. le

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Le client n'a pas laissé de commentaire.

LANCE M. le

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Thanks guys..great job

Richard S. le

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Over charged. And now no one will answer the phone after I informed them of the issue.

Yolanda P. le

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This comment is for Uhaul overall- my rental for two days was a little pricey. Can you go back to unlimited miles?

TIFFANY C. le

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Le client n'a pas laissé de commentaire.

LaShon W. le

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Please have someone available who is knowledgeable of the UHAUL services. I was misinformed and it made my experience dissatisfying.

Alvenna W. le

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Fast and smooth transactions.

nataniel B. le

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Le client n'a pas laissé de commentaire.

larkin N. le

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Joy inc was great. U haul communication with me was terrible, inaccurate, inefficient, and ineffective. I will never use U haul again.

VICTOR J. le

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My frustration is not with this location but the company. I would never recommend Uhaul to anyone! I filed multiple complaints, got a claim number of 2235419 and guess what? A supervisor/manager never had the decency to call me back. I hate that I had to give this company my money. If the company hadn’t put me in a last minute jam I would have gone elsewhere.

Kenyetta H. le

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Le client n'a pas laissé de commentaire.

curtis C. le

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Le client n'a pas laissé de commentaire.

Al H. le

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Great job Uhaul keep up the excellent business !!!

Omri H. le

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I would say make sure everything is explain to a first time renter in writing or verbal. The customer needs to understand the terms which I didn't. I brought the truck back in time but did not know to close out with my phone. Plus I did not know if truck had insurance I called back to ask about that

ROBERT W. le

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Le client n'a pas laissé de commentaire.

Carole H. le

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Le client n'a pas laissé de commentaire.

Kwabena J. le

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The customer called and stated that it was muddy and dirty

Richard C. le

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The Cargo Van that I rented had not been cleaned, Gas hand was on empty and the driver's area had trash all over it.

Austin R. le

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Le client n'a pas laissé de commentaire.

ERIC V. le

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Le client n'a pas laissé de commentaire.

clifton H. le

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Very Helpful

MARVIN C. le

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A professional location for customer service. This location should not be renting uhual trucks. As a Franchise corporation uhual should seek another location.

Hashim H. le

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Awesome customer service will be going back next time

WILLIAM W. le

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My Personal recommendation to improve service for the next customer is to Terminate the Agent Licensing Agreement with the Joy Inc. location, sever all ties with this entity regardless of the revenue they may be generating. This location's appearance is shabby, dilapidated, and inconsistent with the image of reputable Agents the portray the appropriate polished and professional image of the Uhaul brand. The personnel stated to me that they don't check their voice messages, thereby, failing to not only return my call after leaving a voice message, but failing to render the basic courtesy and level of customer service the the public deserves. The Proprietor's Sister, Chalonda, is rude, unprofessional, and obnoxious. She REFUSED to do a thorough and complete walk around vehicle inspection as I am accustomed to receiving from Agents, and she became belligerent when I insisted and refused to adjust the vehicle inspection ticket in order to correct the gas to accurately reflect what was in the truck at the time when I picked up the vehicle. When I informed her that I would be calling the Regional Office and speaking with a Manager, she told me she didn't give a damn, to call, because nothing would happen anyway, and that I could leave the truck and get the Hell off their property. I have been been doing business with Uhaul for over 30+ years and I have never been disrespected and mistreated and handled like this. I called the Regional Office and spoke with Keairra and she informed me that she was aware of several complaints from customer on this particular lady as well as this location, and I was shocked that nothing had happened to reprimand them and teach them a lesson. Keairra stated that this lady at Joy was defiant and would not adhere to anything she instructed to do. I called again on Saturday and the Regional Customer Service Rep called the location and told them not to check in the vehicle nor charge our Credit Card and and 5 minutes later, they charged our Credit Card for 69.00 after lying and saying she did a walk around. Clearly this Agent and his staff feel entitled to say and do whatever they please. It is my recommendation that Uhaul should Cease and Desist from doing any and all business with this location as soon as possible as they are doing more damage to the Uhaul brand verses the revenue they are generating. I personally am going to do my part to insure none of the friends, family and sphere of influence rents from this location. I was happy to speak with Jim the Regional Manager who apologize for what I went through and made satisfactory concessions to amend the situation. I hope swift and appropriate actions are taken . I shall continue to monitor this location and follow up to see what happens. Mr. William E Webb

Janetta P. le

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The woman who started to help me had a bad attitude. It was a very unpleasant experience to have to encounter her. Fortunately, a gentleman employee came over to help.

Edna M. le

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I would never use your service again terrible from the reservation to the time I drop my truck off. I was over charged lied to it was very inconvenient inconsiderate of my needs. Moving is stressful anyway so to have a first time experience like this was so much to go through.

william D. le

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I am curious as to why the gas is set at 1/2 tank as opposed to a full tank? It is a bit hard to calculate how much gas to purchase to get the gauge back to the 1/2 mark.

Shawn W. le

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Le client n'a pas laissé de commentaire.

Shaquille N. le

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Le client n'a pas laissé de commentaire.

Brad F. le

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Very dirty overall and I was mischagered over $70 for fuel.

Darryl H. le

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First make sure all the equipment is there before agreeing to rent. I drove a long way just to find out none of the equipment i requested was available. Had to make my move without dollies.

Wendy R. le

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Le client n'a pas laissé de commentaire.