Location de remorque et remorquage à Chicago, IL chez Joy Inc

Very Helpful

A professional location for customer service. This location should not be renting uhual trucks. As a Franchise corporation uhual should seek another location.

Awesome customer service will be going back next time

My Personal recommendation to improve service for the next customer is to Terminate the Agent Licensing Agreement with the Joy Inc. location, sever all ties with this entity regardless of the revenue they may be generating. This location's appearance is shabby, dilapidated, and inconsistent with the image of reputable Agents the portray the appropriate polished and professional image of the Uhaul brand. The personnel stated to me that they don't check their voice messages, thereby, failing to not only return my call after leaving a voice message, but failing to render the basic courtesy and level of customer service the the public deserves. The Proprietor's Sister, Chalonda, is rude, unprofessional, and obnoxious. She REFUSED to do a thorough and complete walk around vehicle inspection as I am accustomed to receiving from Agents, and she became belligerent when I insisted and refused to adjust the vehicle inspection ticket in order to correct the gas to accurately reflect what was in the truck at the time when I picked up the vehicle. When I informed her that I would be calling the Regional Office and speaking with a Manager, she told me she didn't give a damn, to call, because nothing would happen anyway, and that I could leave the truck and get the Hell off their property. I have been been doing business with Uhaul for over 30+ years and I have never been disrespected and mistreated and handled like this. I called the Regional Office and spoke with Keairra and she informed me that she was aware of several complaints from customer on this particular lady as well as this location, and I was shocked that nothing had happened to reprimand them and teach them a lesson. Keairra stated that this lady at Joy was defiant and would not adhere to anything she instructed to do. I called again on Saturday and the Regional Customer Service Rep called the location and told them not to check in the vehicle nor charge our Credit Card and and 5 minutes later, they charged our Credit Card for 69.00 after lying and saying she did a walk around. Clearly this Agent and his staff feel entitled to say and do whatever they please. It is my recommendation that Uhaul should Cease and Desist from doing any and all business with this location as soon as possible as they are doing more damage to the Uhaul brand verses the revenue they are generating. I personally am going to do my part to insure none of the friends, family and sphere of influence rents from this location. I was happy to speak with Jim the Regional Manager who apologize for what I went through and made satisfactory concessions to amend the situation. I hope swift and appropriate actions are taken . I shall continue to monitor this location and follow up to see what happens. Mr. William E Webb

The woman who started to help me had a bad attitude. It was a very unpleasant experience to have to encounter her. Fortunately, a gentleman employee came over to help.

I would never use your service again terrible from the reservation to the time I drop my truck off. I was over charged lied to it was very inconvenient inconsiderate of my needs. Moving is stressful anyway so to have a first time experience like this was so much to go through.

I am curious as to why the gas is set at 1/2 tank as opposed to a full tank? It is a bit hard to calculate how much gas to purchase to get the gauge back to the 1/2 mark.

Very dirty overall and I was mischagered over $70 for fuel.

First make sure all the equipment is there before agreeing to rent. I drove a long way just to find out none of the equipment i requested was available. Had to make my move without dollies.

have someone from corporate Visit the site ance decide for yourself.

The pick up location was fine. U Haul corporate is very inconsiderate of their customers. They called me at the time of my appointment to me that the truck that I reserved was not there so r had to go to another location. I had to pass that new location in the first place. They only extended my rental 15 mins. I called to request a rental extension, gave my number to 3 representatives (2 were supervisors) and got disconnected with no resolve each time. None of them called me back. I found out from the rental office that they were approving my extension but none of the representatives informed me of such. I will NOT use them again.

The location was filthy and ran down and also the service was very expensive need cheaper rates

The location was good but the reservation was mishandled by Uhaul.

Noth because it was great thank u

Get rid of the roaches & b ready to service customers on time

My drop off was when the location was closed

The location is convenient but the service sucks. There were charges to my account that were not explained to me and i will never use u haul again.

This location is in an auto shop. Its dirty. The clerk didnt give me a receipt. The tire light was on the dash board. I couldnt read the mileage because it said tire pressure low on rear left tire. I will not go back this location. The customer service and facility was below average and very disappointing.

Great customer service with pick up and drop off if you checkin online and complete all you’re information. You’ll be in and out. Only downside is the facility. It’s a mechanics shop that is shabby with car murk and greasy everywhere. The place need a huge overhaul. You almost don’t want to sit down. If you stand up and going in and out you’ll never ok.

I had a recent problem with a Uhaul affiliate at a different location prior to this location and I will definitely recommend anyone to this location...It was fast and pleasant. Had no problems and let them know I will definitely use them again