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Benwilliam D
Customer Reviews for Joywill LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I love yall, and the lady I delt with was awesome
Brian TThe U-Haul clerk at the Gas Station stole money from my debit card.
Antonio JI was over charged with many fees nothing was damaged the gas was put back but overall I had a bad experience I would never use this location again I will not recommend no one to do business at this location
alexis dThe renting experience was fine. Convenient location, close to home. The transaction/experience was fine. The problem I had was that the van was not clean. When I go in the vehicle, there was a funny, fishy smell. I didn't open the back of the van until I got to where I needed to load it. When I opened the door, there was some sort of liquid or substance all over the rubber flooring. It was also extremely slippery. My cargo was primarily cardboard boxes which had to be placed on this liquid which made the boxes soggy and smelly. Additionally, because I had to get in and out of the van, I had to walk on the substance which then got on the soles of my shoes and made for a very dangerous experience; carrying boxes in and out of a van with very slippery shoes. When I returned the vehicle and informed the people that rented me the vehicle, they looked and agreed it was a very bad situation. However they did not offer to discount or comp my rental. They just told me "sorry". This is pretty bad customer service and it left a bad taste in my mouth. I would appreciate at minimum, a response.
Damian CFast and easy drop off.
Juan RGreat customer service. They made the move easy.
Krista WNot much.
Randolph NEasy drop off-
reed mGreat experience, smooth transaction, the guy behind the counter very helpful and kind.
laurentiu pThe person was not very friendly and he over charged me.
Ludwig AWorst Customer Service ever, sneaky and I was over charged.....these location owners are crooks.......
Angelo AThey charge me another day's rate for being 9min. late, even though the time on the contract is not when i actual left with the truck.
Lynzell HPerfect experience.
Laura RThe attendant was at the front desk wearing AirPods, having a full conversation on the phone. After I stood there for about 10 minutes waiting for her to tell me the steps to get my rental (she was on the phone having a private conversation in another language.) she says the internet froze up and she had to restart. I couldn't ask any questions or get proper help because she was on the phone the entire time. I would never rent a uhaul from this location.
Braxton NHace hora esperando mi vuelta no me devolver el dinero
ruben cVer nice place and service
Jonathan MEmployee behind counter very rude. Refused to take in a 26 foot truck. Even though I was told to drop off truck by Uhaul he refused. Finally gave up and said fine I will bring truck to Boyton Beach Uhaul. Spent to put more gas in truck because I now need to drive 20 miles the truck would not go into gear. Went back inside to let him know truck is going no where not happy So when I get my final receipt the son of a b charged me 25 for 2 unfolded blankets. Do not use this location to rent or return a Uhaul truck.
joe mHaving front desk attendant explaining why only one person who is renting be inside and the company (wife, husband, child) has to step out outside into 98 degrees weather. Doesn't make a sense
Joseph GYou did not give me an opportunity to add a driver, so I had to do it myself. You did not disclose that I could add a driver and the person at the office was not aware of this situation. I specifically asked and was given the wrong information. Taking one photo of each side of the vehicle was not sufficient to show the damage and doing this before and after the trip took a good deal of the time aloted for the rental. You overcharged for gas.
Christine PIt's a tight little gas station so not much room for the customers. I was told I would be emailed a copy of the receipt, but never got one. I had to see the charge on my bank statement to know what the total tirned out to be… not cool! The truck was a newer one and was the best one I've ever had from any U-Haul outlet! It was a joy to drive it!
Kurt PThe problem was i made a reservation 3 weeks in advance and the truck was available at the location in boynton beach but when the day came for me to pick it up it wasn't available.They send me to a different location that confirmed they had a truck and when i arrived it wasn't AGAIN! I had to call so they can send me to a THIRD location that was the farthest from my apartment, i was a nightmare i lost money, and time. Also nobody has the descendancy to apologize for their mistake. Awful experience and not even a discount was offer this is by far the worse customer service i encounter.
Nelson AShe was nice. Took my key and said all was good. No complaints.
Jared LThe location is a gas station and the operator lied about the truck needing 6 gallons of gas even though I only drove 16 miles and refueled it to the level I found it. I even took photos to prove it.
HAYDEN BWould like the website to better identify the scope of the vehicles available at this location.
John AI did my reservation for fast pick up, the van wasn't available, three other vans were on site but the answer was: make another reservation. I had to wait 45 minutes and I wasn't allowed to wait inside. Only one person to take care of the place, if other customer arrives, the person stop dealing with you to take care of the new customer. Three times that I had the same problems at this location
Ernesto ROvercharge my account by $26 for rental equip bogus charge.
YOSHUA CFirst, I filled up the gas completely - I still got charged for that?? Also - I tracked my trip...I drove about 50 miles - I got charged $58?? (0,69/Mile) HOW DOES THAT MAKE SENSE???
Joshua WI am still waiting for a receipt and I dispute the charge. This is my second shitty experience at this outlet.
Kevin BKeep up the good work
Marius LOverall, very good. Still waiting for my final invoice though....
Samuel GSeemed to be way overcharged. 10ft box truck rental in town, 19 miles driven, approximately 2,5 hours and returned with way more fuel then it had when I got it. 3/8 tank -> 1/2 tank. It was $80
Timothy KHorrible experience. No gas update pick up and then charged a $30 fill up fee and $30 for gas when returned. (Filled to less than 1/4 tank as we picked it up). Had to fight to get the $60 back. No response from area supervisor. Never again!
PATRICK KShe was very rude when returning the vehicle to this location. Need a lot of customers service hospitality training.
Joe SUhaul is the greatest.Clean vehicle and rates are very reasonable.
Tracy STHE WORST UHAUL EXPERIENCE I'VE EVER HAD! I made the reservation online and showed up at the location for which they said the trucks were claimed under other people even though I reserved the truck for an entire day. They were rude and not even somewhat friendly. I then called uhaul to see what other locations had trucks available and they sent me back to this location. Weird how that truck became available 30 minutes after I left. Then to top off the god awful experience, they charged me for gas when I literally filled it up at their gas station and pulled straight forward into a parking spot. Horrible customer service and not the least bit of a good business. DO NOT RENT FROM THIS LOCATION.
BRAIN WVery unprofessional
ERICK PNo receipt was given at drop off. I returned it on time but the clerk put it in the system hours later. I was charged for an additional day. I called and the person was not helpful. Very disappointed that corporate was unhelpful too.
Michelle NThe truck was promised for a specific time, it wasn't available for over a half hour later, then further delayed by a number of check in process that send to go slowly. Staff was pleasant and friendly which made the system glitch a but more tolerable.
Terry JThese people are absolute thieves. I do not recommend going here at all . It's always these kind of people you hear that scam the most . Worst experience ever . Very rude & callous & they also charged a cleaning fee . The woman threw dirt in back of the car . Very comical.. DO NOT RECCOMEND
James PVery lovely people to deal with
Stephanie D🤔 REALLY ? 25 CLEANING FEE? 🙄
GLADYSJ PToo many other gas station/convenience store customers so it took a long time to get the truck. Also, my rental included some other customer mileage, 300+ miles,. This was quickly corrected by the drop-off staff.
Robert Hon line reservation system is a disaster. i had a confirmed reservation on my phone. yet the agant had no record.
Howard BEasy to rent and quick to drop off. Clean vehicle.
RICHARD HOverall terrible experience
Kurt DRemove Uhaul from the location
Michael PThey ripped me off on a cleaning fee and fuel.
JACK RWhen picking up the vehicle she only handed me a key and said bring it back with fuel the same.Never did she mention to clean out the back of the truck. Then when I went to drop off the truck 1hr earlier to the same gas station location and asked her to inspect the vehicle she insisted that it was fine bc she was to busy watching a guy in the station who might have been stealing . The charged me a $25 cleaning fee (mind you I could've just vacuumed it at the gas station. I had an hour left with the rental ) and for fuel , although I have pictures that I tried showing her the fuel level exactly where I received but is exactly where I put it back . She was too dismissive and distracted to do her part. Poor service at its best!!!!
Lucinda C