Great Service
Zach D.
Customer Reviews for JR'z Auto Body
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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A Madam who was working in this location 3448 Minnesota Ave Stevens Point, WI 54481 was very helpful and could say special Thanks from her.👍🙏
shirahmad P.No complaints whatsoever. Excellent service; Linda was very helpful with both reservation over the phone and pick up of the trailer. Would definitely recommend JR'z.
David P.The drop-off went very smoothly and I incurred no problems.
William W.Great customer service! Would always recommend! Really need more pickup truck availability
William C.Very helpful staff
Jack S.Very friendly and helpful service. They did a great job - very customer oriented!!!!!
William B.Friendly staff, willing to answer questions and willing to go out to truck for quick orientation when asked
Annie B.Friendly and helpful.
Por V.Awesome best U-Haul service
Jeremy S.Awesome people
Jim S.If A U-Haul supervisor has to be called for a customer's concern / complaint in regards to where they are to be picking up their trailer don't debate them and make the customer feel as your calling them a liar as I felt with this experience from a supervisor. JR'z staff itself is dynamite and great to work with and would rate them excellent !!!!!!!
Larry A.Nothing needs improvement. The woman who runs the front desk is amazing!
Emily H.Friendly, helpful staff. Couldn't be more pleased.
Jerrold J.There so helpful and did everything and above to help our family needs. Thank you all.
SHARON M.Awesome friendly service.
Mark C.Extremely friendly and helpful location! The lady checking us in was more than friendly and made for a good start to our moving day. Easy parking of the large trucks too.
ADAM W.Fix the app. It's horrible!
David S.The roll-up door was stuck closed, and we had to pry it open each time. Other than that, everything went well. Noteworthy: There is a 2" step up when entering their office. I face=planted the cement floor from tripping on that little step. I am still sore and hurting 3 days later. There should be a sign on the door or building next to door stating Warning +Step Up.
CINDY U.keep up the good work,your kindness and helpfulnesses was greatly appreciated!!!!!! Kris and Nancy
KRIS K.Our original pick up location was on church street. VERY upsetting. No one told us they would be closed. And to try to figure out the self-service was TERRIBLE. Was on the phone 3 times, and the last time, they said we'll check to see who is open. Told me to call some number. I gave up and DID IT MYSELF. I found JRZ's was open, and he was EXCEPTIONAL. He went out of his way to get permission to go pick up the truck and bring it to his location. He was AWESOME. We were suppose to get the truck at 10:00, and never got it until noon. I feel some reimbursement should be given for our HORRIBLE time trying to get the truck from the CHURCH STREET LOCATION.
ROGER M.The employee was extremely nice and helpful
Jalaine S.Top-notch customer service! This was such a smooth experience, and I really appreciated the patience and high-level customer service provided by the staff.
SARAH K.The Uhaul represenatives at the drop-off location were friendly, knowageabl, and efficient. They helped us get the information they needed in just a few minutes. I would definetly recommend them.
WILLIAM GEORGE F.We reserved and paid for a dolly, but there was no dolly in the truck. Luckily we had a friend that we were able to borrow theirs. Can I get reimbursed for the dolly? it wasn't a lot, but could have been a real pain as we really needed one.
Amanda R.The lady was unorganized and also charged me for gas even though I had put gas into the truck before returning it. Not pleased at all.
Hayden W.Everything was fine!
PHILLIP L.We were not able to use the trailer because the size was misrepresented on the Uhaul site. We reserved a 6 x 12 trailer because we needed 6 feet of width. We rented it and the item we were moving wouldn't go up the ramp. It was about 6 inches too narrow at the top of the ramp. We rented way ahead of time, traveled from Ohio to Wisconsin to pick up an item we needed to move. We were not able to use the trailer and couldn't pick up the item. The people at the rental were dismayed but didn't have the authority to make any adjustments for us. They were great but so disappointed. U-haul.
KATHRYN W.Very Professional people at both locations clearly told us who to contact if an accident. They connected the trailer to our truck and we appreciate the care they took.
RICHARD S.Excellent place to rent from
SHARON L.I went to pick up the U-Haul truck and it ok then when I opened up the truck it was no dolly when I asked for two I only used it for an hour and a half I had to go rent dolly on a different company then they charge me for gas because it wasn't right back on the line 40 bucks can you charge me for the miles because I got sent to the point instead of Wausau so I had to pay extra mileage is it cost me $60 last time this time it cost me over 150 I am very disappointed and I definitely won't be going back to visit again if I have to get charged for the mileage you should've had the truck brought to the other site I very upset with u-Haul
Felicia M.Aucun
THOMAS W.Excellent customer service very friendly
KEVIN G.Nothing it was awesome
CHRISTIE L.Rien
TOM W.Were I picked up the trailer was great the phone service from uhull was not even close to being food
ROBERT K.Speed up the mobile pick up process - it shouldn't take more than 5 mins from start to finish.
Richard Z.Great customer service!
KEVIN N.Great customer service!
Tom H.We will use this location again when my daughter graduates from college! Customer service was excellent and well kept vehicles
MARY T.I deal with companies all over the world I'm 62 years old and polite I acknowledge good customer service but this woman both times that I've dealt with her over at 3 or 4 day period renting trucks twice was the worst customer customer service experience I ever had she was flighty she didn't know she was doing she was rude she wasn't attempted to the people that were waiting she was outside talking to some guy about a vinyl top on his car with three people waiting to deal with her and then she called me when I was having dinner with my wife cuz I asked what my bill was going to be for the day and she was snotty short and arrogant I would fire her ass in one heartbeat if she worked for me and that's just the honest God's truth I'm keeping it real I will never ever go back to that location I would rather rent a donkey and a cart then rent a truck from her
RANDY J.The woman at the reception desk was one of the friendliest, nicest persons I've ever met.
Peter W.The service at JR'z was excellent. They were prompt and friendly. I highly recommend renting a U-Haul from them.
Brian H.Linda was absolutely amazing! So very very kind, informative, helpful and above all personable. She is the type of service rep that will bring me back for many of her business's services!
Sandy N.Clarify you cost would be great for all stop the hidden fees
KENNETH K.Code to the lock box did not work delayed our trip by over 12 hours
Rileigh B.THANK YOU! See you again for any of our future needs to haul things.
Bruce S.Easy rental process and great customer service!
Tonia S.The receptionist was very pleasant to work with and she was very helpful.
TODD S.