So many hidden fees, wish i would’ve known how much the total would’ve been
Alanah C
Customer Reviews for K and G Convenience and Smoke
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I struggled to get the key because of of the placement of the lock and lost valuable time not actually being able to access the truck on time because of it. Other than that it was a positive experience. The location is closed on Sunday so if we had run into a problem returning that would have caused challenges. I would recommend this location. Not sure I'd recommend the mobile pickup though.
Tyaunna BLet the customer know this is an in app check in and out process. Unexpected and inconvenient.
Juliet RThe agent who helped me was great! Patient, kind, professional. The mobile pick up was problematic though. It would have been nice to know about an outstanding balance before I went to the pickup location. The outstanding balance was a result of identity theft and I will be filling out the identity theft form the agent sent me.
Sandra TI was not able to choose a location that was close to the airport. Since I didnt have a car and was traveling alone, it affected my travel in a huge way including making it more expensive.
Bernice CK & G vape shop was a sketchy place to pick up. Nobody told me it was self serve pickup so it took 2 calls to uhual to figure out. Customer service reps were very helpful!
Angela HThanku 👍
Julia OThe owners/operators were fantastic!!
Michael G