Le client n'a pas laissé de commentaire.eunice M.
Customer Reviews for Kaz Automotive
(U-Haul Neighborhood Dealer)
Pour nous contacter
Stafford, VA 22554
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h pm
- SamediDe 9 h am à 3 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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45 minutes to pick up my U-Haul. And then 35 minutes for drop off. And I was charged for equipment I didn't request for.Rodrigo R.
Very professional, friendly, and efficient. I would certainly return to this location for my rental needs.Robert L.
The staff were incredibly rude and seemed annoyed to be doing a rental. I had to wait past my reservation time because there was only one woman who could check me in and she was not at the location. When I inquired about the lost time from waiting for her, she flippantly remarked â€œit's only 8 minâ€ and confirmed I would not be compensated. When I got in the vehicle, the cab was dirty. There were old French fries in the console. No attempt had been made to clean it between rentals. Also, the digital screen was in Spanish. It took an extra 10 minutes just to figure out how to change it to English. Upon return, no one greeted me, instead snatched the keys and said goodbye. I was then charged for gas, although I did fill the tank to the required level. I've rented U-Haul an in the past and this was very frustrating. Overall it was a terrible experience and I wouldn't recommend this location to anyone. I'll rethink using U-Haul in the future.Stephanie P.
Sign visibleCristian H.
For some reason, I received a text as I was on my way to pick up the truck saying the time had changed from 11:00 AM to 1:15 PM. This would have impacted my moving plans so I contacted the pickup location and they said the truck was ready and could still be picked up now. The pickup location did not know who sent the text or why. This text caused unnecessary concern for me.Jack C.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.mike H.
Le client n'a pas laissé de commentaire.Leroy M.
Le client n'a pas laissé de commentaire.Phillip K.
Last time I will EVER rent a UHAUL. THE PRICING IS A SCAM PYRAMID. I had to pay a dollar per mile traveled!?!?? Never again. You lost a customer (and anyone else I can influence) with that oneVICTOR U.
The customer service guy made very smooth the process and simple.Yahaira F.
Le client n'a pas laissé de commentaire.Alexis S.
Le client n'a pas laissé de commentaire.HIND D.
Can't think of anything at this time. Reservation was easy, check-in and check-out was quick.Christopher O.
Le client n'a pas laissé de commentaire.Leslie E W.
Best support in a long time. I am truly grateful and impressed with Uhaul.randolph B.
Turn signal almost never worked properly and brake light was out.Leslie W.
Only issue it was a little more expensive than I would have expected.Mike R.
Le client n'a pas laissé de commentaire.ROSE A.
Le client n'a pas laissé de commentaire.Ryan M.
I was doubpe charged for two days althought the car was returned after 23 hours !!!!!! Supporr are really slow to respond and take action !Ahmad M.
Over charged, when questioned than credit was issued still in process.MOHAMMAD G.
I was cheated heavily out of my money!ERICKA M.
Vehicle drop off was very informal. No receipt or confirmation was received for several hours. In fact, I called back to see what was causing the delay. I was told that rental returns are checked in between 3 and 4 pm. I dropped the truck off at 12:30. This business location is an auto repair shop.Chauncey D.
The truck was being used for a trash run by the auto shop. I came in as it was reserved and it took a few minutes to determine where the keys were since it wasn't checked out. Needless to say I'm glad I was doing a move out of my storage unit and had both a broom and leaf blower at my disposal.Aaron S.
Le client n'a pas laissé de commentaire.Richard P.
Have an available human to drop keys offADRIANNA N.
Le client n'a pas laissé de commentaire.Gerald D.
Le client n'a pas laissé de commentaire.Erin W.
Le client n'a pas laissé de commentaire.Jeanette G.
Le client n'a pas laissé de commentaire.mark M.
I've been using U-hall for years and this review is NOT about the location but about my overall experience with U-hall. The rate is so high compared to other rental companies.Sunday A.
Le client n'a pas laissé de commentaire.najib B.
Kaz automotive people were rude and unhelpful. We were transferred to this location because a truck was not at Pets plus U-Haul location. However, we had been working with Jerry at Pets plus location and he was extremely helpful. I cannot say enough about how great Jerry was to work with!amy T.
Le client n'a pas laissé de commentaire.Rochelle R.
Le client n'a pas laissé de commentaire.Michael J.
I feel I was over charged for gas. I returned the truck with the same amount of gas and they still charged. Since no one wanted to check the truck while I was there, I think this is a little unfair.Gail S.
The Uhaul hours of operation were 9AM to 5PM . That is very limiting. The employees were efficient and friendly and the van clean and easy to use.Larry L.
Please have your customer service women have a better attitude she looked and acted very annoyed when I walked up and said I had a U-Haul pickup. I understand they service cars at this locations but you also have another part of your business which is U-Haul equipment. There was a women with glasses that did seemed to hve a better attitude and was helping when I asked to split payment.EBONI D.
Great customer service from Heidi.Theresa M.
Easy rental, pick up, and return. Thanks for the great service.Harold P.
Quick and easyWAYNE G.
UHaul promised me a furniture dolly and a utility dolly - which the pickup location didn't have. This is not that location's fault, it is UHaul's. The gent at the pickup location opened up late and helped me find the equipment at a nearby spot - but UHaul website makes promises and books equipment that the vendors cannot meet.Eric A.
Le client n'a pas laissé de commentaire.NELSON J.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.RICHARD J.
Le client n'a pas laissé de commentaire.Robert N.
Truck was not available. Spent almost two hours calling and transferred to different people. Finally an agent found a truck however had to drive 60+ miles to pick it up delayed my helpers and had to contact to make changes. Truck had only 3/4 tank when picked up it was returned by me with full tank was told I would be reimbursed and wasn't. Not a pleasant experience.Timothy K.
Le client n'a pas laissé de commentaire.James M.
The only reason it was not inviting is because the parking area was entirely gravel. My only purpose was to return the truck...so that really wasn't a big deal. However, the location needs more available spaces for Uhaul returns.Sandy R.
Have moving pads available. I ordered them but none were available.Barbara L.
Le client n'a pas laissé de commentaire.THURSTON T.
Le client n'a pas laissé de commentaire.Kenneth F.
These guys put me in a truck that was on 75 % Fuel and charged me for returning it that way because it was not on fullRASEANDELONZO H.
Le client n'a pas laissé de commentaire.Aaron J.
Tanks everting is goodEDRASADALY C.
Le client n'a pas laissé de commentaire.JENNIFERANN V.
I took the tow dolly back on the same day at 5:15 PM. They said that they wouldn't be able to check it in until Saturday morning. I got a call at 2:50 PM on Monday from U-Haul, asking me when I would be returning the tow dolly. I told that I returned it on the same day, so they would call me back when they verified it. At 3:30 I still had not received a call, so I went to Kaz Automotive. The tow dolly was sitting right where I returned it to on Friday. The lady and bald guy that rented it to me acted like they didn't even know it was returned. I told him to get his ass out there and check it in, "I didn't know it was back?". I told him that he was the one that told me that he would check it in on Saturday when he came in. Acting like it was my fault and I didn't tell them I returned it. I didn't trust Kaz Automotive before because they were shady and I will never go there again for a U-Haul. I would recommend that you find another business to use, because it could impact your business. At least your customer service representatives apologized for them but they shouldn't have to. Just my thoughts. Thank you, David SilverDAVIDBRIAN S.
Le client n'a pas laissé de commentaire.SARAH P.
Le client n'a pas laissé de commentaire.Steven C.
Le client n'a pas laissé de commentaire.Anne B.
I like the easy drop box area, and there was ample parking.aaron M.
Charged me for hand trucks that were not in the cargo area. Did everything online check in but still had to go inside to speak with an employee and retrieve the keyNicholas B.
The folks at Kaz were helpful as always. I've never had any problems with them.EMANUELL A.
Le client n'a pas laissé de commentaire.Randall G.
Le client n'a pas laissé de commentaire.James R.
poor experienceBabajide O.
Le client n'a pas laissé de commentaire.Anthony J.
Le client n'a pas laissé de commentaire.Nguyen B.
The team at Kaz Automotive were top-notch. Thank's Kazans and U-Haul for a great experience.David B.
Le client n'a pas laissé de commentaire.Alex K.
Have someone available for questions Have the U-Haul cleaned Do not have someone else's belongings in the U-Haul Have the items you ordered (dollies and furniture pads)Alex K.
Paper said I had 15/16 tank of gas but I had 3/4(12/16)Matthew E.
The customer service was very good, please keep it upRajendra N.
Le client n'a pas laissé de commentaire.Shelby B.
The truck was due back on Sunday, 07/26/2020. I returned it at approximately 2:30 PM on Saturday, 07/25/2020. The person took my contract document and said I would receive an email. When I did not receive by Sunday I called UHaul 800 number and was advised the truck had not been checked in. I was told the business, Kaz Automotive, would be contacted on Monday to get the truck checked in. Did not hear from Kaz on Monday so I went there on Tuesday, 07/27/2020 and was advised that the truck had not been checked in by any one at the business. They did so on Tuesday and an email was received. Very lackadaisical attitude by personnel and I'm upset that I had to go back to the business to get what was supposed to be done on Saturday. I have always used UHaul and had great results. I am very disappointed with this rental.Steven M.
You are doing a great job. It was tempting when I was offered a discount for a drop-off further from my home. When I chose not to avail myself of that site, you were very accepting of my decision.Beverley T.
Customer service was greatGerhard N.
Le client n'a pas laissé de commentaire.Hershel Y.
Excellent experience, truck ready to go!Peter C.
Le client n'a pas laissé de commentaire.Kimberly F.
Le client n'a pas laissé de commentaire.Logan B.
Le client n'a pas laissé de commentaire.WILLIAM V.
Le client n'a pas laissé de commentaire.Rini V.
I was charged for 2 extra days when truck was returned 2 days early. They did not take time to check in truck the day it was returned.Cynthia W.
Your locations are great, but you're charging me $4 for mileage and I returned the truck with too much gas, can I expect your $4 a gallon cost for a refund? Didnt think so. Way to penny pinch, that $4 cost you my business for life.Daniel M.
Le client n'a pas laissé de commentaire.Wayne G.
Le client n'a pas laissé de commentaire.dagmar K.
Le client n'a pas laissé de commentaire.Scott E.
Truck was filthy and dusty. Check out pick up took a long time not friendly. Furniture pads were not existing missing no apologies.Rodolfo B.
Le client n'a pas laissé de commentaire.Cynthia W.
Le client n'a pas laissé de commentaire.Godfrey R.
Le client n'a pas laissé de commentaire.Douglas C.
Le client n'a pas laissé de commentaire.Rick H.
Will use again if the need arises. Thanks.Robert B.
Le client n'a pas laissé de commentaire.Walter A.
Le client n'a pas laissé de commentaire.Jean H.
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