offer other options for after hour returns. Perhaps return to a 24 hour location without the additional chargeRAQUEL R.
Customer Reviews for Keep It Self Storage Van Nuys
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Van Nuys, CA 91406
(No customer parking on site Credit Card Transactions only NO CASH)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 4h pm
- Dim : 10h am à 3h pm
Heures d'ouverture spéciales
- 8/1/2021: Fermé
- 8/8/2021: Fermé
- 8/15/2021: Fermé
- 8/22/2021: Fermé
- 8/29/2021: Fermé
- 9/5/2021: Fermé
- 9/12/2021: Fermé
- 9/19/2021: Fermé
- 9/26/2021: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Horrible customer serviceSAMMY A.
This location is great. The Manager is awesome.BRETT W.
Le client n'a pas laissé de commentaire.PETE W.
The location was great. The auto checkin and drop-off software is terribleQ. F.
great serviceCONNOR O.
Friendly and fast service. Very professionalJuan E.
The van itself inside was what you would expect - it was slightly dirty and somewhat smelly but in pretty good condition overall. However, the outside was so dirty, you could barely see through the windshield.KRISTIN L.
Le client n'a pas laissé de commentaire.steve S.
Le client n'a pas laissé de commentaire.Jose S.
Le client n'a pas laissé de commentaire.Christine T.
Location, hours are 9 to 5 but representative did not show up till after 11am . Then my rental was under a business account and he decided to just put me on a regular rental, and charge me for mileage. Worst experience from this location. I have rented from this location many times before, and each time has been good with the past representative. But this new guy was horrible.JOSEPH A.
Le client n'a pas laissé de commentaire.SILVIA G.
Le client n'a pas laissé de commentaire.ART S.
Only complain was the App it's horrible doesn't work kept me doing every thing over and overCarlos M.
Not very clean or well maintained. I found hair/dust/cracks in plastic/sticky stuff on wheel.ELISE M.
Continue to provide great friendly and professional service!IYANA D.
I am disappointed as i checked the gas while refilling but ended up spending an extra 25 $on gas because it did not look like it was filling up.MEGAN D.
Friendly staff, super easy check in/pick up, comvenient return via drop slot. Excellent service m. Will rent agajn/referMarisa D.
Le client n'a pas laissé de commentaire.Narciso T.
Le client n'a pas laissé de commentaire.JOSE M.
Very easy and simple! Great experienceAlyse S.
Jared was really great and very professionalTanya N.
Mileage and gas was wrong.Navid J.
Le client n'a pas laissé de commentaire.REGINA C.
Auto check in could not locate my phone to complete auto truck return.Frankie L.
The service was excellent! The outside of the van was pretty dirty but the inside was clean.Patricia C.
Le client n'a pas laissé de commentaire.Troy D.
Great/quick customer service! Thank you!Laszlo R.
The man who helped me was great. Informative, helpful, and friendly. I will definitely be back if I need to rent a cargo van another time.Rachel A.
Le client n'a pas laissé de commentaire.Jason G.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Jack O.
The rental was easy and I received excellent customer service. THANK YOU!!!Julie C.
All good no complaintsFrancisco A.
Le client n'a pas laissé de commentaire.CLARK C.
Le client n'a pas laissé de commentaire.Steven P.
Le client n'a pas laissé de commentaire.Elica C.
Le client n'a pas laissé de commentaire.Alyson W.
Le client n'a pas laissé de commentaire.Serafina G.
Le client n'a pas laissé de commentaire.Anisa Y.
Le client n'a pas laissé de commentaire.Joseph A.
The person behind the desk was rude.Cedric S.
I was quoted 30 $on the website at time of reservation and ended up getting paying over 70 $despite none of the specifics changing. Bait and switch practices are unethical and I won't be returning to a business that lied to me.Anthony B.
Very nice personnel and fast and efficient process!Stephanie C.
Le client n'a pas laissé de commentaire.Jose R.
Nothing could've been better, but I went there on a Wednesday midday in the middle of the month. No wait at all. Really nice place and first class service!GARRETT P.
Easy, clean facility and overall fantastic! My experience with the GM, Gerald was great and he was extremely helpful with my questions.Theodore N.
Le client n'a pas laissé de commentaire.MAX S.
No problems very professional and clear service. Merci.James L.
Le client n'a pas laissé de commentaire.Gabe B.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Jeffrey H.
Le client n'a pas laissé de commentaire.sergio J.
Henry the gentleman that helped me was extremely professional and helpful. MerciDariush B.
The registration took much too long. - 25 minutes. Uploading my license and pics of the condition of the van added to the running time. When I filled out some forms when I reserved the van, your website trumpeted that I saved 1/2 the time I would be spending registering in the office. I cannot imagine needing 50 minutes to get out the door for a simple van rental,Lee G.
Le client n'a pas laissé de commentaire.Jorge S.
Le client n'a pas laissé de commentaire.William R.
The person that helped me was very courteous and helpful.Bradley P.
Costumer service was great.Obeidalis R.
Le client n'a pas laissé de commentaire.Chris G.
Le client n'a pas laissé de commentaire.Bin L.
Le client n'a pas laissé de commentaire.Celestine C.
Le client n'a pas laissé de commentaire.CLARKS C.
Le client n'a pas laissé de commentaire.Jeff H.
Great customer service!Carlos S.
Le client n'a pas laissé de commentaire.OMAR C.
Le client n'a pas laissé de commentaire.Blaine U.
Pleasant and professional. Excellent service overallvladimir K.
THERE NO EQUIPMENT THAT I PURCHASED IN THE TRUCK -GENEVIEVE S.
Le client n'a pas laissé de commentaire.Jessica L.
Le client n'a pas laissé de commentaire.Lezlie L.
I specifically chose different location with parking. For some reason lady from that place called me and transferred me to this location. And no parking is available there. Online check in is horrible. The person over the chat was keep asking me for my selfie with glasses, without glasses. Also asking for phone numbers of relatives/friends. If my friend doesn't answer call at the time - am I not allowed to take the truck I reserved?? The experience was horrible . The car was a pretty dusty inside.MAX S.
It was 62 $to rent the truck for 90 minutes with the added insurance. Too expensive. Will not rent for a small load again. Only for moving.Amie C.
I used the 24 hour pick-up service and the point of contact I was given was difficult to get a hold of. I had an issue with the lock they put on the truck and I wanted to make sure I was doing things correctly. I eventually figured it out but maybe a text at least from him would have been nice. Not a huge deal though.Wesley H.
Le client n'a pas laissé de commentaire.Ginger B.
Le client n'a pas laissé de commentaire.GARY J.
Le client n'a pas laissé de commentaire.Larry R.
We rented the van just in case we needed it. As it turned out, we did not. When we returned it, it has only one mile on it. The U-Haul employee who checked in the van has the nerve to say that someone had siphoned gas out of the vehicle. This is absurd. It was stored in my warehouse overnight. I will definitely find somewhere else to rent my next vehicle.Pete O.
good communicatorJose G.
Everything went smoothly.karolyn S.
I feel I was overcharged and was unable to add insurance even after stopping by another U-Haul for inspection. My insurance company told me I was insured until I called in hours later to lower my deductible. Trying to reach help about my bill kept me on hold for 10+ min I finally hung up. Also apparently came 1,3 gal under and they charged me almost 7 $Julianne H.
Very smelly truck bed, smelt like a homeless person was living in it for a few days and made my stuff stink just from using the truck to move my vintage furniture to/from the flea market.Stefanie S.
Le client n'a pas laissé de commentaire.Julie C.
Le client n'a pas laissé de commentaire.Rosalind B.
Gerard, the representative, was very helpful.mark A.
I used the mobile app during non business hours and was amazed at how easy it was. Great new features U Haul. Well done.victor H.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Rene A.
While going through the verification process, the service agent asked for an outside contact and then called them to verify if they knew me. This step was not made clear when I reserved the uhaul -- as you know, most people do not pick up the phone from numbers they do not know, and also, if you have my license and credit card information, why would you call some random person just to ask them if they know me? The whole process doesn't make sense and was extremely frustrating to try and find someone that was available AT THAT EXACT MOMENT to answer their phone to verify me. You need to communicate this better or get rid of this step. Also, I had already provided my license number in the pre-registration so it should have already been run through a database. And, you should add a feature to the app where I can add a second driver PRIOR to picking up the car, yet after I have reserved it. This seems pretty standard in the moving industry but it wasn't available and caused extra delay on the day-of. It wasn't clear how long I could rent the vehicle for to maintain the 19,95 $ price - it didnt' say if this was for a 24 hour period or whatnot and then when I put that I wanted the vehicle for 5 hours it says 'upon availability' -- well that's messed up -- you can't just not guarantee the vehicle to me. The vehicle had an indicator on the dashboard when I started it for the first time that the tire pressure was low in one of the tires. There should be directions on the dashboard on how to by pass this screen to find the odometer numbers.robyn L.
Le client n'a pas laissé de commentaire.HELENA V.
Le client n'a pas laissé de commentaire.TAMARA D.
Le client n'a pas laissé de commentaire.Christian F.
Worst experience of my life took over an hour to pick up. Treated like crap from the night shirt Lisa was her name. Poor treatment and rude customer service reps. They cost me 150 for making someone wait. Put my life at risk as I was in the hood late at night in a nice car veichle. Please call me 717-856-8112 This was the worst experience of my life I loved uhual my whole life u up this interaction Please contact meRichard S.
We never discussed the return of the truck, when signing the paperwork, so that when we returned at 6pm, it was a little nerve-wracking to find you closed. Once we read the instructions on the door, though, everything fell into place and we were able to securely leave the truck and the keys -- confident that you would find all in good order the next morning. Thanks!!Penny A.
Le client n'a pas laissé de commentaire.Alex R.
Le client n'a pas laissé de commentaire.John-Paul E.
Le client n'a pas laissé de commentaire.Larry C.
The truck was a old and no complete clean on the driver and passenger side but the worst was at 6 pm the battery of the truck stop working and make my moving a nightmare all related with u haul was a bad experienceEduardo R.
I was told to bring truck back at 3/4 and I had the key on to watch it seem like it didn't go up so I ended up filling the tank by mistake and that was quite expensive with the current price of gas. Other then that great experience.Robin S.