Customer Reviews for Keep It Self Storage
(Concessionnaire U-Haul dans le voisinage)

1 240 évaluations

25333 Railroad Av   Santa Clarita, CA 91350
(No customer parking available no after hours dropoff)

(661) 254-8743

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 4h15 pm
  • Dim : 11h am à 3h15 pm
Heures d'ouverture spéciales
  • 12/24/2021: 10h00 am à 12h00 pm
  • 12/25/2021: Fermé
  • 12/31/2021: 10h00 am à 12h00 pm
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(661) 254-8743

25333 Railroad Av
Santa Clarita, CA 91350
(No customer parking available no after hours dropoff)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 4h15 pm
  • Dim : 11h am à 3h15 pm
Heures d'ouverture spéciales
  • 12/24/2021: 10h00 am à 12h00 pm
  • 12/25/2021: Fermé
  • 12/31/2021: 10h00 am à 12h00 pm
  • 1/1/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Just had a low tire —- otherwise experience was perfect

SCOTT W. 
Évaluation :
5

Everything was smooth and easy, from calling and reserving to drop off.

GARY R. 
Évaluation :
5

Best U-haul location I've been to over the years. LOVE using this place. Employees knowledgeable, fast and quite helpful. I will be using this location again in the future.

Patricia M. 
Évaluation :
1

HAD ME RENTED A DEFECTIVE TRUCK, BROKE DOWN ON ME AFTER WE LOADED UP MY FURNITURES AND BELONGINGS. WAITED FOR SEVERAL HOURS FOR ROADSIDE ASSISTANCE, LOST 200 $FOR MOVERS SERVICE EVEN THOUGH THE JOB WAS NOT COMPLETE, DID NOT GET COMPENSATED FROM U-HAUL, I END UP ASKING A FAVOR FROM A FAMILY FRIEND TO HELP ME GET UNLOAD MY STUFF OUT OF THE TRUCK, AFTER THE TRUCK BROKE DOWN AGAIN HAD TO CALL THE ROAD ASSIST THAT HAD HELPED ME, TOLD ME THAT I HAD TO PUT ANOTHER TICKET FOR SERVICE TO BE PROVIDED, DID NOT WANT TO WAIT AGAIN FOR HOURS ESPECIALLY IT WAS GETTING LATE AND DARK, WAS INSTRUCTED TO FIX THE PROBLEM MYSELF (HAD TO GO UNDER THE TRUCK AND FIX THE PROBLEM WHILE OBSTRUCTING TRAFFIC FROM WHERE I WAS STRANDED) BARELY MADE IT TO THE U-HAUL STORE TO RETURN THE TRUCK AFTER HOURS. ME AND MY FAMILY REALLY HAD ONE OF THE WORST EXPERIENCE FROM THIS MOVE.

JULIUS R. 
Évaluation :
5

I LOVE this location. It is so EASY to rent. Equipment very clean, staff fast and knowledgeable.

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara H. 
Évaluation :
3

Not allowing us to select 2 furniture dollies online then we get there and it's all of a sudden it's not on our reservation and only a utility dolly is available.

Noveen C. 
Évaluation :
5

Customer Service was top notch! I would highly recommend this place to anyone needing a moving van. They also had moving supplies available and were well stocked. Overall an A+ experience!

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Nice rental van. Perfect for what I needed it for

Brian G. 
Évaluation :
1

the truck was dirty inside and out. i had to clean the inside myself before driving and the rags were black with dirt when finished. the vehicle itself had a driver's door that did not close properly so the loud noise of the freeway came through the entire time. i mentioned all of this when i returned the vehicle and got no real response.

tim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gonzalo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
1

Changed my pick up time and location without notice. Charged me extra for going over the milage even though i put in the two addresses when i booked and the gas station was literally on the corner along the way to the drop off. There were no detours or anything. Took the shortest route. Also, they said the gas was at 3/4 full at pick up but it was less than 5/8ths. Horrible service. Not using ever again and will tell others about the horrible experience

MEGHAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORETTA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabrielle N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Romana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole K. 
Évaluation :
5

I arrived to pick up my rental van and he had it park already out front and also, since it was so hot outside, I appreciate that he had turned the air on to cool the van before I got there, so when I got in it was not all hot and stuffy. Thanks again. My drop off was even faster. Thanks again! Tamara

TAMARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS R. 
Évaluation :
2

The woman receptionist was extremely rude.

Edward S. 
Évaluation :
5

Keep the nice service

Luis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARDO M. 
Évaluation :
4

The truck was clean but was not in well running. The shifting was awful and the ramp was not operatable for use with hand dolly.

Lori P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
3

I don't expect uhaul trucks to be clean on the outside. I rent alot, and all are pretty dirty with dirt and bugs. The inside is always very clean. (The question wasn't specific to the inside or outside, just being honest. )

Tami P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
3

Be there when return truck

FRANKLIN C. 
Évaluation :
5

I will use them again

Ulysses T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANZ G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
2

The back of the truck had poop in it. Brown splats all over the walls and it smelled so bad. We have pictures. We had to clean it out ourselves. We couldn't get another truck because we hired moving people and it would have wasted so much of our time to drive back and try and get a different one. If they didn't look or clean this truck, why would another truck be any better. They gave us some couch covers to put on the ground over where the poop was. Even after scrubbing the ground it still smelled like the truck had been full of animals. Also, in the cab of the truck there were clothes behind the seats that did not belong to us. In the door handles, there was trash that we had not put there. It was more than clear that the truck had absolutely not been checked or cleaned at all before being given to us. Completely ridiculous especially considering current COVID regulations.

Karen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA I. 
Évaluation :
5

This was our 2nd location pickup as the first one didn't have the truck they contracted to have for us. That was extremely poor customer service.

Rodney J. 
Évaluation :
5

I've rented many U-Haul vehicles over the years and this was the first time renting at this location. This was the best experience ever had. I picked up my truck fast returned it quickly no drama or waiting. the two employees were great and it was a smooth experience

Frank R. 
Évaluation :
3

We arrived before closing time, 5pm, and no one was there and the office was locked up. That being said, we used the online app to return our rental truck, took photos as requested, and used the key drop off box there. It was pretty quick and we were happy to be able to return the truck so close to where we had helped move a friend.

Barbara D. 
Évaluation :
4

Wash the windows. THey were dirty on thre inside and outside. Lots of stuff on the inside of the driver door also

SCOTT S. 
Évaluation :
5

Nothing! The woman helping us was very informative, helpful and friendly. The customer service was exceptional. We will be using this same facility tomorrow to move my daughter's belonging and in 2 months to move mine from storage to my new home.

Robert H. 
Évaluation :
3

Customer service was horrible... not attendants had a major attitude. We also didn't get the confirmation call or the equipment we ordered.

TINA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUSTAVO C. 
Évaluation :
2

Wow, where do I begin? U-Haul should now be called "U-Bite, We Switch". I have used U-Haul for many years, but probably not in the future. First, I booked a 15-foot truck almost a month in advance, to be picked up in Santa Clarita and dropped off in San Francisco. A few days before before the pickup, U-Haul calls to say "if you want a 15-footer you will need to pick it up in Palmdale". That is over 35 miles away from Santa Clarita. While I understood from the reservation the pickup location was not guaranteed, the worst I expected was a different location a few miles away at another location in Santa Clarita, not more than 35 miles away. Because I was on a tight schedule the day of the pickup and could not get to Palmdale, I had to change my reservation to 10-foot truck to keep the pickup location in Santa Clarita. And for those of you who don't know, the big difference is that while a 15-foot truck has a ramp, the 10-foot trucks don't. So now I had to load a truck without a ramp (that sucked, U-haul). To ensure they didn't try to screw me more with any more changes, I went ahead and pre-paid online a few days before the pickup date. What else could go wrong, I figured. However, when I went to pick up the truck in Santa Clarita, first they first informed me they didn't have enough blankets for me (I had pre-ordered those). So I had to go find more blankets elsewhere. OK, not the end of the world, but still inconvenient. Moreover (and more importantly) they changed my drop off location from SF to Daly City (while the reservation makes it clear the pickup location can be changed, it doesn't make it clear at all that the drop off location can be changed at the last minute too). The problem was Daly City was also much further away from my destination and required me to (once again) re-adjust my schedule and plans. And, of course, when I raised my concerns with the pickup location (i.e., "can't you change it back to the original drop off location?", etc.), all I received was a lot of "attitude" from the assistant manager (she needs to "talk less and listen more"). There was a young man working there too - he was polite and trying to help change the location back to what I originally had scheduled, but he was pretty inexperienced so he could not be that helpful. The only positive was the truck didn't break down. Frankly, I would be willing to pay a little extra money to have some certainty on my pickup and drop locations, but apparently U-haul's model is now to say anything to get someone to bite and make the reservation, overbook, and then shuffle and switch everyone around to make it work. Hence, their new name - "U-Bite, We-Switch".

Douglas G. 
Évaluation :
5

This U-haul dealer was exceptional, the store was very clean, as was the truck.

Lynn E. 
Évaluation :
5

I went in, rented a truck, and was on my way. No hassle, very nice gal and guy, in the office. I will definitely come to this location, again, when needed. Good experience.

HELEN H. 
Évaluation :
4

The guy working the office was a little on the rude side. Can I get a copy of my recite please! Please send it to Americo_mejia@yahoo.com

AMERICO M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jason E. 
Évaluation :
3

I rented the truck from one location, they were out of what I wanted so my reservation was moved to another. I didn't get contacted about the location change. When interacting with the staff I was made to feel like I was bothering them, and I was the only one there. I will be going to Enterprise from now on. They are always friendly no matter how busy they are.

Cathy Z. 
Évaluation :
4

It was an easy process from the time we picked the truck to the time we dropped it back. No wait time, less paperwork to complete onsite.

Femi O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUILLERMO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina L. 
Évaluation :
5

Provide parking !!!

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
3

I was not able to do the self drop off because some issue with the app and the key drop off point is not visible to public.

Aaron Arul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLIN T. 
Évaluation :
5

All good, easy check in. I was very satisfied , thank you👍😎

JAIME R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
3

The vehicle was really in bad condition a lot shaking and no power at all, feel really unsafe, I think need more good quality on the maintenance. That was the only alternative at the time no choice.

MARIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE H. 
Évaluation :
1

The lady in front desk was very rude

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia G. 
Évaluation :
5

radio did not work (no sound) headlight switch damaged and cannot be turned to any other setting (stuck on auto)

JESSICA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY I. 
Évaluation :
2

I had a problem with the bill. I have been overcharged. I called the location and got the answering service. I LAM waited all day and have not received a phone call. I may have to call my credit call and stop payment.

STARR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amisha S. 
Évaluation :
5

Tony and Alex were on it. The communication was great. The process to rent, pickup and drop off was fast and efficient unlike other U-Haul locations. I was In-Out and on my way with my rental truck in five minutes. Returning was super easy as well. Best U-Haul location I have experienced in my many years of using U-Haul. Thank you.

GERARDO G. 
Évaluation :
5

Nothing, we rented a furniture dolly.

Shana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramakrishna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johanna C. 
Évaluation :
2

Location gave me the wrong key and waited almost 1 hour to get help.

RAMIL A. 
Évaluation :
5

Everything was excellent. I didn't see anything that looked like it needed improvement on.

GREGORY M. 
Évaluation :
5

The steering on the truck I rented needs attention there is too much play and takes a lot to keep going straight.

Armen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank H. 
Évaluation :
5

Quick helpful service.

Mark T. 
Évaluation :
5

Quick and easy

Steve S. 
Évaluation :
3

The earliest you can get a truck is 10:30 the day is about half over so we can only make one trip instead of two it causes us to rent the truck extra day extra miles back and forth to the rental office

Calvin S. 
Évaluation :
5

It was nice to use the online drop off since the location was closed when we returned the truck.

JESSICA L. 
Évaluation :
5

You U-Haul App is completely ridiculous. You should be able to verify all required information BEFORE you get to the location.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique T. 
Évaluation :
5

This location is WAY easier than the big Canyon Country one.

Bethany B. 
Évaluation :
5

Great Service

DANIEL M. 
Évaluation :
4

My bill was doubled because the location I originally ordered from dropped out the night before....I'll think twice before getting in that situation again

MARK OSCAR W. 
Évaluation :
1

Cheated on mileage and charge me for much higher amount

Ruslan M. 
Évaluation :
1

Next time provide me with a dolly

PEDRO C. 
Évaluation :
5

Originally I was worried that a truck might not even be available due to the number of people leaving the state of California and not returning. I was very surprised to see the truck at the time of pick up. Not only was it in fantastic shape it was brand new with only 88 miles. We had a great experience everything worked out just perfect and everybody we spoke to at the pick up place and drop off were professional. Thank you so much!

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Z. 
Évaluation :
5

Staff was very helpful

JOHN L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lacey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN J. 
Non les évaluations ont été soumises pour cet établissement.

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