Évaluations des clients Keg N Bottle

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Keg N Bottle

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james N.
Évaluation :

The rep is clearly incompetent in knowledge about the vehicle's size. When I returned the box truck, the another rep lied to my face about the gas mileage that I used. Incidentally, I waited for half an hour just to check out. Apparently, there was only one computer that was able to process U-haul service. Very Disappointed

Michael M.
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Le client n'a pas laissé de commentaire.

EDWARD C.
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Keg N Bottle is my go-to location for UHaul rentals...dudes are chill and fast.

jeff B.
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Le client n'a pas laissé de commentaire.

Terri D.
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Le client n'a pas laissé de commentaire.

Shedrick A.
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The truck had some extremely loose feeling steering at freeway speeds 55+ you had to fight the truck to stay straight.

CHARLI P.
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Make sure the inside of the trucks are clean. It was disgusting

James S.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Kane R.
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Why are all the U-Haul pickup/dropoff points in such dirty areas? might be the climate of the town in general...again a lot of 'mindless' people around, just walking in the middle of the street drunk, screaming. thankfully the roads were not busy and I could easily get around them but was hard not to stare. Overall was not bothered, and the personnel were tired and blunt but very helpful and helped me out with the process.

ERICK R.
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My complain is not about the location but abut Uhaul. Uhaul didn't have the size of the truck I reserved and I was contacted one day prior so I had to get a smaller truck and go back and forth a couple times, I wouldn't recommend Uhaul.

Christopher B.
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Great place to rent!

NANCY M.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Twice I have been offered $50 guarantee credit and have never received it.

JOHN V.
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Le client n'a pas laissé de commentaire.

Catherine S.
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Le client n'a pas laissé de commentaire.

STEVEN K.
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Le client n'a pas laissé de commentaire.

Steven C.
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Customer Service at Keg & Bottle was superb! Very friendly staff. The Truck itself seemed like it is near the end. Overall adequate drive locally, but I would not have trusted it if I was traveling a few hundred miles or more.

Henry J.
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The location and service was excellent. My problem is with U-haul. Why does it take days to get my deposit returned to me?

Jacob T.
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Drop off location told me if I turn in the trailer they would waive the extra day fee for the truck because someone needed the trailer. Went and dropped off the trailer within 20 minutes of them calling and then dropped off the truck two hours later and I was charged an extra day for both and they told me there was nothing they can do. They also told me the extra day fee was only $20 and I got charged $40. Please call me so we can figures this out. 303-246-1085

Michael Z.
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Staff was fantastic and adapted quickly to the fact that the equipment I rented was not to be found. But the location was not convenient, the parking lot was full of glass and they did not open until 9am

Peter H.
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The pickup place was a dirty parking lot and the shop was a liquor store. The equipment was alright but the additional pads were unavailable even I priory requested. I won't come back to this location unless there aren't any other options!

MICHAEL D.
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Le client n'a pas laissé de commentaire.

anthony S.
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Although I was very disappointed that your mobile app kept declining my California Driver's license as an "International Driver's license" so forced me to pick up the truck a couple hours later(because of morning business) in person, I was very pleased with the energy and efficiency of the Keg N Bottle itself for its speed and efficiency working through the queue of people when they opened for the day. Returning the truck later in the day was also a quick, efficient experience. So, kudos for the personnel, no praise for the mobile app which cost me a couple of valuable hours on moving day which is the same time lost on a previous snafu when a truck wasn't available due to a late return so qualified at that time for a discount.

Edward K.
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Renting the car hauler was pricey but worth it to get out of California.

Richard J.
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Nice people. In and out relatively quickly

CHERYL R.
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Le client n'a pas laissé de commentaire.

GAYLORD H.
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Keg-n-Bottle UHaul was at a convenient location and had the size of truck I needed. They reserved it as I requested and it was clean and in great condition. The service was prompt.

Terrence M.
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Vehicle wasn't available at reservation time. Service representative escalated frustration by a gruff and unhelpful manner - not offering to help - wouldn't swap for another truck, wouldn't adjust for a later reservation, wouldn't consult and resolve with uhaul until I demanded he do so. Upon return - even though I had fueled the vehicle beyond the level at checkout - they still charged me for more fuel at $5.00 gal. I put on 40 miles - added four gallons, was charged for an additional four gallons - 8 gallons for 40 miles?

ASHLEY R.
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Le client n'a pas laissé de commentaire.

Jerry F.
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Nothing

Danny D.
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Do not let a liquor store run a uhaul rental and pick people with better customer service who are more helpful and not rude. Terrible experience.

GARY M.
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staff was friendly and efficient. The truck worked and we got our stuff moved.

Inocentes C.
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The gentleman that helped me was an absolute rockstar! Very friendly, helpful and knowledgeable

CAROLYN C.
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We paid to reserve 2 Ten footers.When we went to pick up at 1:30. The rep told us that a earlier supervisor made the decision to give our 2 away. Yes and they were trying to locate another place. We then had to drive a to the new location and start over. Tell the next customer you have no balls.....

William B.
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Realistically, nothing. I am disabled and getting into the truck was a challenge but the man who rented it to me assisted and I was good to go! They were very friendly and quite helpful.

Kendall H.
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Le client n'a pas laissé de commentaire.

Raul G.
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Le client n'a pas laissé de commentaire.

Zachary S.
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Le client n'a pas laissé de commentaire.

maria M.
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Le client n'a pas laissé de commentaire.

MARIO E.
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Keep up the good work.

Jeff L.
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Le client n'a pas laissé de commentaire.

Grigor M.
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The truck was so dirty inside and out that I had to wash it before putting anything in it. Horrible experience

SHAINNA S.
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Le client n'a pas laissé de commentaire.

Andrea L.
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Le client n'a pas laissé de commentaire.

Mark M.
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Not the fault of the agent, but there was alot of issues concerning getting the computer to process our destination. Even though the correct destination was on the contract, he was unable to get the computer to accept it, and an alternate city was selected....which we learned later, changed our drop-off location....

Mark C.
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Le client n'a pas laissé de commentaire.

LORENA E.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

Guizel M.
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Le client n'a pas laissé de commentaire.

FREDERICK S.
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Le client n'a pas laissé de commentaire.

PAULINE K.
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The clerks were thorough and friendly. And I was lucky to order the last pick-up late in the day, and find it conveniently located near me. Very pleased... thank you! PK

Darren S.
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Was disappointed that I made a reservation for a trailer for a move across the country. The day before my scheduled move I called the reservation hotline and was told there were no trailers available and I would get a $50 voucher. I was stunned. Had to push to get a trailer farther away which should have been presented. Rep basically said yeah sorry, that's how it works.

JOHN C.
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Le client n'a pas laissé de commentaire.

Francisco C.
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Le client n'a pas laissé de commentaire.

Rick P.
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The liquor store owner does not have the resources to handle this business. He did not check anyones vehicle back in when they dropped off and just says he's super busy and its going to take 20 minutes.

JAMES B.
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The doors were tough to shut and the A/C was blowing somewhere, but not out of the dashboard vents.

Anthony Z.
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The guys who first helped me were really helpful. When I returned my truck and gear. The people that helped were not nice. Rrxxeee

EUGENIO H.
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I would recommend not lending out a same day U-Haul return for a guaranteed U-Haul pick-up reservation. My “guaranteed” pick up was changed not once but twice after my preferred location was also changed two days prior to pick up. I also lost my “guaranteed” $50 back after I had to upgrade to a 20” Uhaul which is all that was available at 7pm on 8/29 after my 1:30pm reservation was changed to 6:30pm and there was still no U-Haul. This inconvenienced my whole day. My road trip to Washington, my movers, my furniture pick up which was at 2pm had to be moved to the next day. I'm 110% unsatisfied and upset with U-Haul.

TONI H.
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Le client n'a pas laissé de commentaire.

Nicholas E.
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Truck was alerting oil was needed

Robert D.
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Le client n'a pas laissé de commentaire.

louise T.
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The first truck I rented had the check engine light on. The second one (this rental), was much cleaner, and had no dashboard warning lights on. When I p[icked up this rental on Aug. 18, I went inside the store, versus the app system, and the man in the store was delightful, cooperative, just a really nice man. So, overall, in these 2 experiences, I had no idea it would be so easy to rent and return a truck. Thank you!

Corey K.
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Very good customer service

Irvin M.
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Le client n'a pas laissé de commentaire.

sergio M.
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Le client n'a pas laissé de commentaire.

Pulemau A.
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I have hard time to get out my car after I put it on the ramp.maybe next time show how to remove the side bumber.but overall great.thanks.

CHRISTOPHER W.
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Le client n'a pas laissé de commentaire.

janet L.
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It was fine for me, but some may not be so thrilled to return the keys to a liquor store. For me, it was time for a drink after moving

JAMES L.
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Great experience.

Janice R.
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Cup holders on dash needed cleaning

Anton P.
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Le client n'a pas laissé de commentaire.

Elizabeth J.
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Great service and very convenient.

Nicholas D.
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Le client n'a pas laissé de commentaire.

Danielle Z.
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Le client n'a pas laissé de commentaire.

KEVIN B.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER P.
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You Always make it easy for me! Great service!

Lisa P.
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Great experience! Especially for an interior designer that was in a pinch to pick up tile for her project. Thank YOU!

Maxim K.
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Le client n'a pas laissé de commentaire.

walt F.
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Le client n'a pas laissé de commentaire.

Olie E.
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More help for the vendor.

Kathryn T.
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Superior service. I was in a bind and suddenly needed the truck an extra day. There were none available, but somehow Paul was able to rework his impacted Saturday schedule and literally saved the day for me! Very kind folk at Keg and Bottle. Looking forward to swinging by just to say 'hi' to Paul and his staff.

STEVEN G.
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This place might appear a little "rough around the edges", but the staff is very accommodating and professional. There was a small mistake on my invoice and they took care of it immediately. Thx!!

TAMMY R.
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The salesmen (both pick up and drop off) were wonderfully accommodating and professional. The truck was clean and in good working order. They also have a lot of trucks, trailers and hitches available. I will use/ recommend this location to anybody.

david B.
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As a latino man, I strongly believe that the key and bottle customer service representative was a racist! He treated me with disrespect! I would have left the location but I needed the truck.

Steven S.
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The purpose of renting a U-Haul was to store items that we needed to move out of our garage for a remodel. We estimated a total of 5 miles for the duration of the rental thinking that would be more than enough since we live 0.6 miles away from the rental center. When I returned the U-Haul the clerk told me that the gas was lower than when I rented it. Instead of it being at the top of the 1/4 tank line, it was at the bottom of the 1/4 line. I drove a total of 3 miles for the length of the reservation. I left and got enough gas, but in the midst, I now exceeded my 5 miles estimate and was charged $301 instead of the estimated $271 because I went over the mileage limit. I will never use this U-Haul service again and hope that no one else will.

ALEXANDRA M.
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The gas level on the contract sent to me did not match the one on the database at the store when I returned it. That's not the fault of the employees, but I did feel kinda hassled when I returned the truck even though I tried showing them the contract I was given. It was eventually sorted out, but it was not a great experience given I was trying to be in the store for as little time as possible due to COVID.

Shahrose K.
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check engine light was on, fuel gauge seemed inconsistent and marked incorrectly on paperwork I received, used 8 miles charged for 10 anyway, long wait lines, DIY everything, no one will inspect vehicle with you when picking up or dropping off, etc etc

KRISTINA L.
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As we signed out, the employee said the trailer was clean, but we found it full of dirt/gravel and swept it out. He then checked this on our way out and brought out brooms. I reserved half a dozen blankets and a furniture dolly, none of which were available. Frustrating since we could have gone to another location had we known prior to pick up. If it's not available, it shouldn't be “reservable”

Tamer A.
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Le client n'a pas laissé de commentaire.

Robert M.
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Pick up store owner is a pro! Great guy!!

STEVE D.
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Perfect

Vill C.
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Le client n'a pas laissé de commentaire.

Brad A.
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Robbie's customer service and process speed is excellent. He makes the rental process easy, enjoyable and fast which is very much appreciated.

PHUC T.
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Le client n'a pas laissé de commentaire.

cooper P.
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Le client n'a pas laissé de commentaire.

Jolene L.
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Le client n'a pas laissé de commentaire.

Kevin K.
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Le client n'a pas laissé de commentaire.

Birgit W.
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It seems unfair to have the rental time count from time of reservation and not from actual use of vehicle. I reserved the vehicle for 9am but due to high customer volume, I wasn't served right away and couldn't pick up the vehicle until 9:20. It was awesome that I wasn't charged for extra time when I brought this to the gentleman's attention.

shahram K.
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The owner was rude and gave me the wrong size truck and did not explain that the drop off location Would not accept the larger truck he provided. Very unfriendly and intimidating.

Non reviews have been submitted for this location.

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