Truck was very dirty and after I drove it and unloaded the truck wouldn't start. I reached out to the drop off location for assistance and was directed to roadside assistance. I had a flight to catch back and had to pay to move flight since I had to handle the repair of the truck instead of getting help from your company. The customer service was horrible. Then when I did drop truck off had to wait almost 10 min since the only employee was no where to be found. Multiple customers couldn't find him.
SCOTT L
Keg N Bottle
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in San Diego, CA 92111
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
This was not my chosen pick up location. The day prior to picking up the truck, I received a very early morning call changing the pick up location, It was not convenient. I was not told to go to a liquor store. I arrived at the address, it was a parking lot with a small, old strip mall . One UHaul truck was in this public parking lot. I had to call the CS number to find out where to go. I went into the nearby liquor store, the young male had no experience leasing the trucks. Another male eventually assisted him, and together they completed the transaction. It took quite a while. They could not answer basic questions.
KAREN GSean was the best and really worked with us to help us pick the best options. Thank you!
Chad MNot much improvement needed here. It was interesting that a liquor store receives returns and process was simple
john kNo comments excellent service 👏
mige b