I was given a truck at just under a quarter tank I returned the truck with the exact same amount of fuel and then was argued with over technically less than a 30 second of a tank of fuel and then charge $45 that's ridiculousHolz I.
Customer Reviews for Kelowna Self Storage Ltd
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kelowna, BC V1X6B8
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 4h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ryan P.
Lovely ladies working the site. Very pleasant and professional.Jamie B.
Le client n'a pas laissé de commentaire.Wesley H.
The front desk person was awesome!!!Randy M.
Representative was excellent. Spoke with her evening before to confirm. Was exactly as discussed. Really pleasant experienceMichael B.
Both staff members were very nice and friendly.Lawrence E.
It was unfortunate that there wasn't a trailer closer to Vernon for me. I had an extra 2 hours of driving to pickup and drop off which was a total negative.Val A.
Le client n'a pas laissé de commentaire.Andrew L.
One of the vehicle doors was not locked properly and had to be manually locked throughout the moving processMatthew S.
Le client n'a pas laissé de commentaire.Alf W.
Honestly our experience with u haul over the last few months has been awful, from rude, to lack knowledge of areas when calling, to drop off areas, harassment calls,, just bad experience all around in every area, but most importantly is customer service how was handled and still not well to unsafe vehicle and and service guy said came to home said shouldn't been driving mountain passes with tires, and have headlights not pointing where suppose to..lady on phone asking for pictures in daylight repeating from a paper questions how do you take pictures of headlights in day? You see from picture? We were in snow storm couldn't see road, had tire with leak and pressure light came on got that picture. To be hung up on say new location not listen to truck problems, while was verbally assaulted by man in location thatt we were told drop trailer off he said full not his problem meanwhile we asked in Kelowna if was closer one, next day get texts other locations its been awful. How improve Honestly you haven't fixed anything or offered nothing taken anything off....Have nice day make excuses doesn't do anything and when was verbally assaulted and calls still harassment saying need deal with it still and did with complaints department these people calling 3 days later....its almost police matter.....Laura D.
Le client n'a pas laissé de commentaire.Walter J.
Le client n'a pas laissé de commentaire.Timothy K.
Le client n'a pas laissé de commentaire.Carolyn M.
Requiring a photo of the driver's licence is unnecessary.Fred S.
The 20 foot truck we had was a danger to drive as there was serious problems with the steering. It was even worse when we loaded it. Hopefully this unit will get repaired before it is rented again.ALLAN M.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Yumiko E.
While the facility staff was nice. I would rate the online portion 1 star. I wanted to pick up my trailer on enterprise but without asking for my consent, it tells me to pick up at the Findlay location. At the same time, my online status never changed to Findley location so I was confused on the day of. I needed up wasting time going to two places to pick up my trailer. Furthermore, I select the entire day and I was told to drop the trailer back at 3 because another person rented it, so uhual would have charged two ppl for the same day, so I felt cheated on that regard. If someone care, they can respond to firstname.lastname@example.org. This is a test to see if anyone actually read these comment. JasonJASON C.
Not their fault as a lack of trucks now big time for whatever reason in a huge city, but the truck I got was last one in Kel and so old to take to the island and a worry but I made it back safe!Nolan P.
Le client n'a pas laissé de commentaire.RAYMOND B.
The pickup and drop off location and staff were excellent.Ken A.
The auto haul trailer is very old. Some rust and bent up. I think it's time to retire this unit. Other than that great service!Graham W.
Better hours.Janice S.
Le client n'a pas laissé de commentaire.Andrew J.
Le client n'a pas laissé de commentaire.Stephanie K.
Le client n'a pas laissé de commentaire.Andrew L.
Le client n'a pas laissé de commentaire.HASSE M.
Straight forward and efficient.ANTHONY H.
only issue was that there was no windshield washer cleaner so I bought some on the road and refilled it. However, we didnt use much of it on the way and then there was none left near the end of the trip again so perhaps it had a leak in the resevoir. I mentioned this to the rental office who took note of it.Kim P.
Website is frustratingDinoandorNatasch K.
Le client n'a pas laissé de commentaire.mitchell G.
At this location . . . Kelowna Self Storage Ltd 1606 Findlay Rd Kelowna, BC V1X6B8 . . . I got the best Customer service, that I have ever experienced with U-Haul. I've never hat trucks, that where so 100 % clean and I rented a bunch of trucks in the past year, at different locations, but this location tops them all by miles. Also outstanding communication around availability of the trucks. I suggest don't go anywhere else.ULRICH B.
Nothing. I had no issues.Paul G.
Le client n'a pas laissé de commentaire.roy W.
The people were great, the app I was using was useless. I had to get help from the people because it did not work. Very frustrating experience.Susan S.
Smooth and good value.Ivica S.
After-hours drop off, very easy to navigate. I also need to give feedback on the overall payment, which was extremely disorganized: We originally prepaid online and paid in full; GST tax was listed in the invoice but not charged, Safe Trip was ordered but not charged, and PST tax wasn't at all listed on the receipt. When we went to pick up, Safe Trip and GST/PST were charged, but the system didn't charge us for the extra day we'd asked for, and then it was only on dropping off the truck that the extra day was charged. As a result we ended up with the charges scattered across 3 different bills, and I had to spend an hour and half on the phone to try to understand why we were being charged again and again.William T.
This trailer was rented for the sole purpose of moving furniture to another city in BC, upon pick up it was noted that there was exterior damage ,dirt and tree debris in the compartment. When hooked up to our Dodge 3500 one ton truck the clearance lights on drivers side and tail lights were not operational. When we arrived at our destination 4 hours away the trailer had a significant amount of water that had leaked through the front of the trailer, this was the same issue on the return trip. When we returned the trailer the attendant took photos of the wet and dirty interior and informed us that no credit or discount was available at their level, Uhaul would need to compensate for this directly . We have several more trips to make ,the trailer size was appropriate, we would like to rent from Uhaul again as the pick up and drop off location work well for us, but would appreciate a clean ,well maintained and leak prook compartment in which to haul our furniture. Thank you , we look forward to a response. Regards, Ken Dillon 250-878-4209 email@example.comKen D.
Excellent service à la clientèle.Jonathan L.
Excellent service à la clientèle.EDWARD N.
Le client n'a pas laissé de commentaire.Bruce T.
Fast pickup, no problems, very nice employees.Cindy W.
Le client n'a pas laissé de commentaire.Samuel R.
Le client n'a pas laissé de commentaire.ROBERT A.
Le client n'a pas laissé de commentaire.TREVAUN S.
I guess the only thing was that there was a bit of damage on the right side low down on the van part that wasn't documented. It turned out okay as I was able to see it and advise U-Haul support.ALLAN L.
Le client n'a pas laissé de commentaire.Stephane M.
My rental experience was smooth and problem free.Donn W.
Le client n'a pas laissé de commentaire.Maria Isabel M.
Make sure lights are all working on the trailer before customer picks upJAY G.
Easy to check in after hours. Key was there and took only a couple minutes until I was driving away. Dropped it off and a nice lady helped me out. Very fastJamie B.
great service here, everytime I need something.MICHAEL F.
Nothing. Ester is the best.Kent D.
Le client n'a pas laissé de commentaire.Drew I.
No improvement! Service was excellent - friendly, , courteous, and helped me back up, hook up, unhook.DENICE G.
Le client n'a pas laissé de commentaire.ILIA E.
Amazing service; fast, friendly and trucks are always ready to go.Daniel M.
Le client n'a pas laissé de commentaire.BRIAN M.
Le client n'a pas laissé de commentaire.ROBERT K.
Sorry no comment for any improvement, vehicle pick up experience was amazing and if I'm ever in the area wouldn't hesitate to use this location again. Family member that participated in the pick up experience was also pleasantly surprised at the process, friendly reception and attention to customer satisfaction. Would also consider rental from this location if one is needed in the futureJohn W.
Le client n'a pas laissé de commentaire.James G.
The people who work here are kind. I would definitely rent a uhaul at this location again.Gabrielle A.
was exceptional and very helpfulKORY S.
Le client n'a pas laissé de commentaire.KENNETH B.
Phenomenal experience. Grateful for quick service, willingness to adjust my reservation and my moving supplies were made ready to pick up earlier than expected and last minute. So gratefulAnjuli J.
The inside of the cab did not smell cleanMarcel G.
Le client n'a pas laissé de commentaire.COREY G.
Exceptional service!!!! Accommodating and helpfulALISON H.
So easy. Good priceBarbara D.
This truck I rented from here had good tires and was impressed by that aspect! Way better than all the crappy tires at the main Uhaul location on Enterprise! We need more Uhaul trucks in Kelowna though as there clearly is a shortage here!NOLAN P.
Le client n'a pas laissé de commentaire.Kyle L.
Le client n'a pas laissé de commentaire.Glenn B.
Le client n'a pas laissé de commentaire.BROCK S.
Fortunately, using a tire pressure gauge, I checked the tire pressures before I hooked up to the trailer. 1 tire was below 20 psi. The pressure should have been 65 psi. Without a load on it did not look low. Before I left I mentioned it to the lady, but she did not have an air compressor. I went to a u-haul corporate location and mentioned it to them. One of the gentlemen there suggested that with the pressure being that low there was potential for the sidewalls to have been damaged internally. They arranged for me to go to a Kal Tire and have it changed. When I got there they told me there were 60 people ahead of me and they could only air it up. This took about an hour at a time that I was feeling an extreme time crunch. I then called the u-haul emergengy line and they arranged for the tire to be changed at the location where I was loading up. I was surprised the corporate u-haul location did not have any spare tires there. I did not want to have a flat tire midway between nowhere and a gopher hole and have to wait there for someone to come fix it. It would be good for u-haul and it's contractors to check the tire pressures with a tire pressure gauge and record them instead of just kicking the tires.James P.
This location is fabulous!!! And Esther is fabulous too!! The equipment is always ready, clean and warmed up to go. This should be your training store in how to run a a U-Haul location! Well done ladies!!! Thank youCorinne S.
Le client n'a pas laissé de commentaire.Jacqueline B.
Everything was goodGagan D.
Le client n'a pas laissé de commentaire.puneet K.
Le client n'a pas laissé de commentaire.Timothy K.
Great service, so much easier than the larger Enterprise Road location. Highly recommend the Findlay Road location.Joe W.
Le client n'a pas laissé de commentaire.Tanner T.
Le client n'a pas laissé de commentaire.ROBERT M.
All goodANTHONY C.
It's the people at this location that make it a good location. They are great.KENNETH W.
Friendly helpful service.SCOTT C.
Unbelievable service !Margot P.
Le client n'a pas laissé de commentaire.BRENDAN S.
Le client n'a pas laissé de commentaire.Carlos S.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.SUSAN M.
Le client n'a pas laissé de commentaire.KEVINCE F.
Le client n'a pas laissé de commentaire.lyle P.
Good enough. Facility is great and convenient.Joseph L.
This may not be that location issue, but what I had to pay on the quote vs what I paid was very different.DARLESSON O.
Excellent customer service by the staff. They were so helpful, knowledgeable and nice.ELIZABETH K.
Le client n'a pas laissé de commentaire.TYLER B.