Customer Reviews for Kelowna Self Storage Ltd
(Concessionnaire U-Haul dans le voisinage)

1633 évaluations

1606 Findlay Rd   Kelowna, BC V1X6B8

(250) 765-6296

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 5/17/2021: 9h00 am - 4h00 pm
  • 5/19/2021 - 5/20/2021: 9h00 am - 4h00 pm
  • 5/24/2021: 10h00 am - 4h00 pm
  • 5/26/2021 - 5/27/2021: 9h00 am - 4h00 pm
  • 5/31/2021: 9h00 am - 4h00 pm

Services dans cet établissement :

Pour nous contacter

(250) 765-6296

1606 Findlay Rd
Kelowna, BC V1X6B8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 5/17/2021: 9h00 am - 4h00 pm
  • 5/19/2021 - 5/20/2021: 9h00 am - 4h00 pm
  • 5/24/2021: 10h00 am - 4h00 pm
  • 5/26/2021 - 5/27/2021: 9h00 am - 4h00 pm
  • 5/31/2021: 9h00 am - 4h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

No complaints.

TERESA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS H. 
Évaluation :
4

Nothing at this time.

MURIELLE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
4

Please, Make a 26 ft truck a diesel ! The engine is fighting the wind and the load all the time= as a result = super high costs for gasolinne I have knowledge in Semi trucks and know what I'm talking about. Also, the advertisement on the trucks for high aerodynamics truly is a joke. There is almost nothing out there that is less aerodynamic than a moving truck.

Felix N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Operators on both ends super friendly, Okanagan people rock :)

ELIZABETH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grant V. 
Évaluation :
5

5 STARS ....Service, Equipment, Thanks-Again

Murielle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON G. 
Évaluation :
3

It was a bit of a fiasco because the size of truck we ordered was not available the day before, we were told it would be fixed the day of. The day of the move, we were told there was no truck available which was a panic. They soon called us back and gave us a truck. It was much larger than the one we ordered which was a hassle, but the women working there really tried to make it up to us and gave us a dolly.

Connor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
5

This location is the friendliest in Kelowna. They are always quick and competent. They go out of there way to make the transaction work for their customer. Vehicles are always clean and in good operation order. Won't go anywhere else to rent a vehicle.

DIANE L. 
Évaluation :
5

Awesome Customer SERVICE!!!

ROBERT H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

By far the best place in Kelowna for anything UHaul related. Great staff at this location - very helpful!

Samantha L. 
Évaluation :
5

This location is the best in Kelowna! The team is always on it and treat me extremely well. Merci.

DEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hui Ling S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Excellent service. Above & beyond!!

JON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAM H. 
Évaluation :
5

Always a seamless process at this location.

EDWARD K. 
Évaluation :
5

I believe I have used this location on 3-4 occasions and always have had great and friendly service.

GERRIT K. 
Évaluation :
5

I booked a reservation online for a small trailer, 1-way from Kelowna to Cranbrook BC on March 3, 2021 afternoon, Order 23765124, and checked-in online. Pick-up was confirmed at Kelowna Self-Storage March 4, 2021 with drop-off on/before March 7, 2021 at one of two U-Haul locations in Cranbrook (to be determined). We arrived at the pickup location on March 4, after a 7-hour drive from Cranbrook, and were promptly checked-in, contract reviewed & signed, and trailer hooked up. Contract No. 23765124, signed at 1:22 PM shows Drop Off at Cranbrook, BC with instruction to call a number upon arrival to confirm which of the two U-Haul locations in Cranbrook. I received a call 20 minutes after leaving the pick-up location with the trailer, from someone in the U-Haul Calgary office telling me that the drop-off location had been changed, and that I was now supposed to drop-off the trailer in Sparwood, BC â€" 150 kms east of Cranbrook, so an additional 300 kms to my one-way trip! I pointed out to the U-Haul rep that I had a signed contract, stating drop-off in Cranbrook, and that was where I was going to drop-off the trailer. The agent insisted that that was “not available” and that both Cranbrook locations were “full”. I did not accept that explanation, and ended the conversation. Shortly after that conversation, I received both a text and an email stating that the new/revised drop-off location was Sparwood. After finishing loading the trailer, and finding accommodations for the night, before heading back to Cranbrook, I replied to the email from service@uhaul, attaching a copy of the Contract, which clearly stated that the drop-off location I had agreed to was Cranbrook, BC and that was where I was going to return the trailer, fulfilling my obligation. The following morning, I received an email from LaRissa Robinson early the following morning as follows: “Hi Jeffrey, We apologize for any confusion. Since the location is full at the location originally set for your drop off, it has been changed to: Sparwood Esso, 111 Aspen Dr, Sparwood, BC V0B2G0 If you need further assistance regarding this matter, you can contact our scheduling department at (403) 235-1125. We appreciate your business and hope this resolves this matter for you. Thank you and have a great day!” I replied shortly thereafter to LaRissa stating that, per our signed contract, I intended to drop-off the trailer at the agreed upon location of Cranbrook, not Sparwood as dictated to me by U-Haul Calgary office. In addition, I suggested that U-Haul's problem regarding the drop-off location was theirs to solve not mine. Ms. Robinson replied at 08:34 am simply re-stating that the drop-off location had been changed (without my consent or consultation) to Sparwood. I chose not to respond, and carried on my return trip to Cranbrook. At 09:29 March 5, while I was on the road, I received a call from “Traffic” in Calgary, who left a message once again stating that the drop-off location had been changed from our original contract to Sparwood. 20 minutes later we received a call from “Sharmene” (sp?) in Calgary, who told us that we could in fact drop off the trailer at one of the U-Haul reps in Cranbrook after all. Ultimately, we managed to get to the drop off location in Cranbrook before it closed on Friday March 5th, and the U-Haul rep there was pleasant and there was no hassle whatsoever. It should be noted that the lot designated for U-Haul equipment was mostly empty â€" plenty of room for many, many trailers & trucks. Overall, the rental experience was good at both the pick-up and drop-off locations, and the equipment performed as expected, with no problems. The biggest problem was how the Calgary office group communicated with me, with a complete lack of understanding and respect for what they were telling me to do, not asking, and the stress that put upon me and my wife. If the drop-off location had been disclosed as Sparwood from the beginning, I would not have booked that trailer. The bottom line is clearly there is a problem, breakdown, and/or disconnect in the U-Haul booking systemâ€" a problem which U-Haul has to address and resolve, not me, the customer. If U-Haul wishes to have a particular piece of equipment dropped off at an alternate location to that agreed upon, that should be discussed, not dictated, otherwise U-Haul would have to make their own arrangements to do so. I sincerely hope that you consider what I've taken the time to write, and that U-Haul take the appropriate steps to determine how to prevent this situation from reoccurring.

Jeffrey V. 
Évaluation :
5

The associates that I dealt with were friendly, efficient and knowledgeable

Applied I. 
Évaluation :
5

Again, fabulous service!!! Won't go anywhere else!!

CORINNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Nothing, your employee was top notch and efficient!

JON Y. 
Évaluation :
5

I couldn't return the truck with the U-Haul app because each time I took a photo of the odometer/gas gauge, when I clicked OK it would behave as though no picture was taken and so I couldn't continue. I ended up having to get up in the morning and go back to the location, which was disappointing. Luckily the service was so wonderful that it made up for it. This location was recommended to me, and I actually picked a 15ft truck instead of a 10ft just so that I could use this location. I would definitely recommend it to anyone seeking out a U-Haul rental. Excellent service. Buggy app could be better though.

RHODAN L. 
Évaluation :
5

Esther is fabulous!! U-Haul is lucky to have her represent your company!!

CORINNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kodi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT A. 
Évaluation :
5

It was all around Excellent , Miss Fox , who helped me is amazing , I cannot thank her enough for her help.

EUGENE F. 
Évaluation :
4

Drive across the city to use this Uhaul location!! The ladies are fabulous!! The equipment is clean and ready to go when you arrive!! I will not go back to any other Uhaul location!! Thank you!

Corinne S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jagdish D. 
Évaluation :
5

Aucun

SHANE F. 
Évaluation :
5

I live in in Vernon BC and the Kelowna self storage U-Haul location is always my go to when I'm in need of a trailer. The staff are always happy to help and the service is the best I've experienced!

DILLON D. 
Évaluation :
4

Esther & Elise are fabulous!! I will only now rent from this location!! I can justify the extra mileage charge because these ladies are professionaly, courtesy & effecient!!! Unlike other locations I have rented at in Kelowna. These ladies get 10 stars!!!! Thank you for helping me do my job ladies!!

CORINNE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taras Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex L. 
Évaluation :
5

Excellent service from location at 1606 Findlay road. Not so much the location on enterprise

ERNEST P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily B. 
Évaluation :
5

Literally the BEST U-Haul location I've ever used in my entire life. I could cry tears of joy I had such a pleasant experience. You would have to be absolutely INSANE to even consider using any other location. Esther, Elyse and Kristen are all extremely knowledgable and super helpful! :)

Alyssa C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEEN H. 
Évaluation :
5

Liked Esther, highly efficient, personable and supportive!

SAUL K. 
Évaluation :
1

My U-Haul was much further than I was originally told, this costing me more. The receptionist at the office was rude - she did not make it an enjoyable experience. I had to scrape the frost off my van windows in the morning myself

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Print the pick up address in bigger letters. Went to the wrong location here in Kelowna. It ended up at a much smaller location.

John M. 
Évaluation :
5

Excellent service and value. The woman at the front desk was awesome. 5 star service.

DAVID E. 
Évaluation :
5

The best customer service in the entire Interior! U-Haul should learn from this location and use it as a teaching location to help the Enterprise location. Well done ladies! Will absolutely return to this location and tell everyone!

Corinne S. 
Évaluation :
5

In addition to the great facility, we find the staff (Ester and Elyse) very congenial and supportive of our storage and rental needs. We drive to this facility in deference to other closer facilities for those reasons.

Edward K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian U. 
Évaluation :
4

Jesus, I had to click through so many ads. No I don't want insurance. No boxes. No moving help. I just want a trailer.

paul C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
4

truck and dollies were in good condition. Furniture blankets not at location despite booking them in advance. Good thing I brought a few of my own. Staff and facility good.

Barry G. 
Évaluation :
4

Completely satisfied

Gordon M. 
Évaluation :
5

The people at this location are great. The only problem I had was one of the tires had a slow leak the I didn't notice till I had the trailer loaded. Fortuitously I was able to inflate the tire and complete my job. Possibly the tires could be inspected more frequently.

KENNETH W. 
Évaluation :
5

No suggestions for improvement. Excellent agent!

Desmond R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN S. 
Évaluation :
5

Gas cost was extreme for miles used.

Maureen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon S. 
Évaluation :
5

Staff was extremely friendly

nikola R. 
Évaluation :
5

Everything went nice and smooth

Dieter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santa Fe F. 
Évaluation :
5

This location is the saving grace of uhaul. If it weren't for them uhaul would be out of business.

Sylvain F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duncan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cameron F. 
Évaluation :
5

Special accolades to Esther! My booking over the internet somehow-even though I had indicated that I would be travelling approx. 950 kms- showed me taking the unit for 4 hours! Fortunately I called the office a day early, and Esther was able to straighten things out--

CHRISTOPHER F. 
Évaluation :
5

everything was great

Peter H. 
Évaluation :
5

a more appropriate size truck would have been better

CESAR A. 
Évaluation :
5

Everything was excellent. Staff were very efficient, got me going quick, no issues, highly recommend this location. They were excellent! Travis

Travis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY A. 
Évaluation :
5

A very friendly and helpful staff. Thanks again for your help.

Felice F. 
Évaluation :
5

excellent customer service

Stuart M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANET K. 
Évaluation :
5

Everything was handled smoothly and fair. I couldn't add anything to the service at either end.

Erv G. 
Évaluation :
1

It took me 4 hours round trip to pick up the equipment as I wan't to pick it up in OK Falls or Penticton.... Location is 60 miles from my home and traffic is always ridiculous on Hwy 97 through Kelowna...

Peter S. 
Évaluation :
5

The ladies that helped me in the office were extremely nice and helpful to me. Thanks to multiple moves over the years, I've dealt with a few companies and I've always had nothing but the best of experiences with UHAUL, and this time was no different. Thank you and great job to your team.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roderick F. 
Évaluation :
5

Make sure the safety hooks open wide enough for all hitches

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
5

Friendly staff, really quick pickup and drop off, hand sanitizer inside the door, felt safe and clean moving during the COVID-19 crisis.

Katarina K. 
Évaluation :
5

Clean truck! Easy in and out after a wait but our fault as we could have been 1st in line if we chose to be. Easy check in too, thanks. Truck ran well too. Hope to book here again, thx, Nol. (:

Nol P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan I. 
Évaluation :
5

Friendly & efficient customer service.

GREG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Success O. 
Évaluation :
5

The ladies at this location were amazing and even helped me with the problems I encountered from the Enterprise location.

penny N. 
Non reviews have been submitted for this location.

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