Nothing at this time.
MURIELLE H.
Trailer Rental & Towing in Kelowna, BC at Kelowna Self Storage Ltd
(Concessionnaire U-Haul dans le voisinage)
1606 Findlay Rd
Kelowna,
BC
V1X6B8
Pour nous contacter
1606 Findlay RdKelowna, BC V1X6B8
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 4h pm
- Dim : 10h am à 4h pm
Heures d'ouverture spéciales
- 5/17/2021: 9h00 am - 4h00 pm
- 5/19/2021 - 5/20/2021: 9h00 am - 4h00 pm
- 5/24/2021: 10h00 am - 4h00 pm
- 5/26/2021 - 5/27/2021: 9h00 am - 4h00 pm
- 5/31/2021: 9h00 am - 4h00 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Kelowna, BC V1X6B8
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
Please, Make a 26 ft truck a diesel ! The engine is fighting the wind and the load all the time= as a result = super high costs for gasolinne I have knowledge in Semi trucks and know what I'm talking about. Also, the advertisement on the trucks for high aerodynamics truly is a joke. There is almost nothing out there that is less aerodynamic than a moving truck.
Felix N.- Rating:
- 5.0
Operators on both ends super friendly, Okanagan people rock :)
ELIZABETH B.- Rating:
- 5.0
5 STARS ....Service, Equipment, Thanks-Again
Murielle H.- Rating:
- 3.0
It was a bit of a fiasco because the size of truck we ordered was not available the day before, we were told it would be fixed the day of. The day of the move, we were told there was no truck available which was a panic. They soon called us back and gave us a truck. It was much larger than the one we ordered which was a hassle, but the women working there really tried to make it up to us and gave us a dolly.
Connor M.- Rating:
- 5.0
This location is the friendliest in Kelowna. They are always quick and competent. They go out of there way to make the transaction work for their customer. Vehicles are always clean and in good operation order. Won't go anywhere else to rent a vehicle.
DIANE L.- Rating:
- 5.0
Awesome Customer SERVICE!!!
ROBERT H.- Rating:
- 5.0
By far the best place in Kelowna for anything UHaul related. Great staff at this location - very helpful!
Samantha L.- Rating:
- 5.0
This location is the best in Kelowna! The team is always on it and treat me extremely well. Thank you.
DEAN M.- Rating:
- 5.0
Excellent service. Above & beyond!!
JON S.- Rating:
- 5.0
Always a seamless process at this location.
EDWARD K.- Rating:
- 5.0
I believe I have used this location on 3-4 occasions and always have had great and friendly service.
GERRIT K.- Rating:
- 5.0
I booked a reservation online for a small trailer, 1-way from Kelowna to Cranbrook BC on March 3, 2021 afternoon, Order 23765124, and checked-in online. Pick-up was confirmed at Kelowna Self-Storage March 4, 2021 with drop-off on/before March 7, 2021 at one of two U-Haul locations in Cranbrook (to be determined). We arrived at the pickup location on March 4, after a 7-hour drive from Cranbrook, and were promptly checked-in, contract reviewed & signed, and trailer hooked up. Contract No. 23765124, signed at 1:22 PM shows Drop Off at Cranbrook, BC with instruction to call a number upon arrival to confirm which of the two U-Haul locations in Cranbrook. I received a call 20 minutes after leaving the pick-up location with the trailer, from someone in the U-Haul Calgary office telling me that the drop-off location had been changed, and that I was now supposed to drop-off the trailer in Sparwood, BC – 150 kms east of Cranbrook, so an additional 300 kms to my one-way trip! I pointed out to the U-Haul rep that I had a signed contract, stating drop-off in Cranbrook, and that was where I was going to drop-off the trailer. The agent insisted that that was “not available†and that both Cranbrook locations were “fullâ€. I did not accept that explanation, and ended the conversation. Shortly after that conversation, I received both a text and an email stating that the new/revised drop-off location was Sparwood. After finishing loading the trailer, and finding accommodations for the night, before heading back to Cranbrook, I replied to the email from service@uhaul, attaching a copy of the Contract, which clearly stated that the drop-off location I had agreed to was Cranbrook, BC and that was where I was going to return the trailer, fulfilling my obligation. The following morning, I received an email from LaRissa Robinson early the following morning as follows: “Hi Jeffrey, We apologize for any confusion. Since the location is full at the location originally set for your drop off, it has been changed to: Sparwood Esso, 111 Aspen Dr, Sparwood, BC V0B2G0 If you need further assistance regarding this matter, you can contact our scheduling department at (403) 235-1125. We appreciate your business and hope this resolves this matter for you. Thank you and have a great day!†I replied shortly thereafter to LaRissa stating that, per our signed contract, I intended to drop-off the trailer at the agreed upon location of Cranbrook, not Sparwood as dictated to me by U-Haul Calgary office. In addition, I suggested that U-Haul's problem regarding the drop-off location was theirs to solve not mine. Ms. Robinson replied at 08:34 am simply re-stating that the drop-off location had been changed (without my consent or consultation) to Sparwood. I chose not to respond, and carried on my return trip to Cranbrook. At 09:29 March 5, while I was on the road, I received a call from “Traffic†in Calgary, who left a message once again stating that the drop-off location had been changed from our original contract to Sparwood. 20 minutes later we received a call from “Sharmene†(sp?) in Calgary, who told us that we could in fact drop off the trailer at one of the U-Haul reps in Cranbrook after all. Ultimately, we managed to get to the drop off location in Cranbrook before it closed on Friday March 5th, and the U-Haul rep there was pleasant and there was no hassle whatsoever. It should be noted that the lot designated for U-Haul equipment was mostly empty – plenty of room for many, many trailers & trucks. Overall, the rental experience was good at both the pick-up and drop-off locations, and the equipment performed as expected, with no problems. The biggest problem was how the Calgary office group communicated with me, with a complete lack of understanding and respect for what they were telling me to do, not asking, and the stress that put upon me and my wife. If the drop-off location had been disclosed as Sparwood from the beginning, I would not have booked that trailer. The bottom line is clearly there is a problem, breakdown, and/or disconnect in the U-Haul booking system— a problem which U-Haul has to address and resolve, not me, the customer. If U-Haul wishes to have a particular piece of equipment dropped off at an alternate location to that agreed upon, that should be discussed, not dictated, otherwise U-Haul would have to make their own arrangements to do so. I sincerely hope that you consider what I've taken the time to write, and that U-Haul take the appropriate steps to determine how to prevent this situation from reoccurring.
Jeffrey V.- Rating:
- 5.0
The associates that I dealt with were friendly, efficient and knowledgeable
Applied I.- Rating:
- 5.0
Again, fabulous service!!! Won't go anywhere else!!
CORINNE S.- Rating:
- 5.0
Nothing, your employee was top notch and efficient!
JON Y.- Rating:
- 5.0
I couldn't return the truck with the U-Haul app because each time I took a photo of the odometer/gas gauge, when I clicked OK it would behave as though no picture was taken and so I couldn't continue. I ended up having to get up in the morning and go back to the location, which was disappointing. Luckily the service was so wonderful that it made up for it. This location was recommended to me, and I actually picked a 15ft truck instead of a 10ft just so that I could use this location. I would definitely recommend it to anyone seeking out a U-Haul rental. Excellent service. Buggy app could be better though.
RHODAN L.- Rating:
- 5.0
Esther is fabulous!! U-Haul is lucky to have her represent your company!!
CORINNE S.- Rating:
- 5.0
It was all around Excellent , Miss Fox , who helped me is amazing , I cannot thank her enough for her help.
EUGENE F.- Rating:
- 4.0
Drive across the city to use this Uhaul location!! The ladies are fabulous!! The equipment is clean and ready to go when you arrive!! I will not go back to any other Uhaul location!! Thank you!
Corinne S.- Rating:
- 5.0
None
SHANE F.- Rating:
- 5.0
I live in in Vernon BC and the Kelowna self storage U-Haul location is always my go to when I'm in need of a trailer. The staff are always happy to help and the service is the best I've experienced!
DILLON D.- Rating:
- 4.0
Esther & Elise are fabulous!! I will only now rent from this location!! I can justify the extra mileage charge because these ladies are professionaly, courtesy & effecient!!! Unlike other locations I have rented at in Kelowna. These ladies get 10 stars!!!! Thank you for helping me do my job ladies!!
CORINNE S.- Rating:
- 5.0
Excellent service from location at 1606 Findlay road. Not so much the location on enterprise
ERNEST P.- Rating:
- 5.0
Literally the BEST U-Haul location I've ever used in my entire life. I could cry tears of joy I had such a pleasant experience. You would have to be absolutely INSANE to even consider using any other location. Esther, Elyse and Kristen are all extremely knowledgable and super helpful! :)
Alyssa C.