Évaluations des clients Kemp Mill Beer Wine & Deli

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Kemp Mill Beer Wine & Deli

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jonathon G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Saif R. le

Évaluation :

Customer service is subpar. I was given a truck with a low tire air pressure sign showing in the dashboard. When I went inside to make the person aware, he told me that I will need to wait in the line, even though I had been there and waited over 40 minutes prior to get a truck. I decided not to wait for another 1+ hour and decided to go ahead and fill up air for the tire. Upon returning the trust, I was not offered any discounts. Overall a terrible experience as a customer and I won't recommend this location to anyone.

Addis W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bruce D. le

Évaluation :

Nice uhaul representative at the location.

jack S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roberto M. le

Évaluation :

Answer you phone and not be so condescending when speaking with customers.

NADIA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laurie E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Veronica S. le

Évaluation :

retail store was great for pick up and drop off. Registration online was a little confusing and cause some problems at the retail end but the retail operator was gracious and handle the misunderstanding well.

Katie M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harry G. le

Évaluation :

Easy access, fairly new trucks, parking available, good service..truck was not clean in the back, but it had no effect on what we rented the truck for.

conerious K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jakia B. le

Évaluation :

Check the mileage on the gas meter on the truck. It was hard to see if it was moving. And have them check and make sure the truck was clean.

Abi W. le

Évaluation :

Great customer service.

Katie M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lajoy G. le

Évaluation :

Everything was great. Thank you for a wonderful experience.

David C. le

Évaluation :

Everything went smoothly and I got my job done ahead of schedule.

GETACHEW G. le

Évaluation :

Better to arm those satellite stations with some additional iPad and communication devices to facilitate their work more efficiently.

Mark N. le

Évaluation :

Truck did not sound mechanically in good condition. Sounds like two metals robbing against each other’.

Jay D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Estherlin M. le

Évaluation :

Because this U-Haul is located at a liquor store, the agent tends to be “otherwise occupied”. It was impossible to reach him by phone, then when I arrived to pick up the van, the place was closed! He had run out on an errand. Also not cool is being walked through the store and out the back door to get to the van. Nope! NOT going there, again!

jeff K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thuy N. le

Évaluation :

Convenient location and great customer service.

Janet H. le

Évaluation :

It was difficult to see the UHaul facility from the parking lot. Directions were good, but signage would help (we came at dusk). Overall, good experience.

Lisa G. le

Évaluation :

Firstly, this was not the location I requested when I made my reservation but when I got a confirmation from uhaul it said my truck was here. The place I wound up having to go was a messy liquor/convenience store that I would not choose to visit. Secondly, this was a busy place with only one person working. We had to wait a long time to pick up our truck and we had an even longer wait to drop it off. The worst part was the employee was already helping me with the final transaction when a customer came up to the counter to buy beer. Instead of finishing my transaction, which only would have taken another 30 seconds, he walked over to the check-out counter to ring up their purchase. Then several other customers walked in over the next few minutes and the man continued serving each liquor purchase. He turned to me and said “If I have a customer, they come first.” Am I not also a customer? If not, why bother having uhaul service in your establishment? His comment made all three members of my party very irritated. We just had a long day of moving furniture and we were visibly exhausted and aching. All we wanted to do was drop off the key and go home! Finally, a member of my party grabbed some beer off the shelf and stood in line. When it was his turn at the register, he said “I’m buying this, but before I pay for it I want you to finish their transaction.” And it was lucky he did, because more liquor customers continued to walk in. The man finally finished my transaction which, I stress again that my transaction did not take long to finish and barely held up the liquor line. What a disgusting way to run a business! Uhaul would be wise to remove their services from this location.

Victor M. le

Évaluation :

Truck needed to be seen by a mechanic. Made horribly loud bearing like noise at all speeds.

Manuel B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Spencer H. le

Évaluation :

I was charged a rental fee and than a rental charge I do not understand it. It was the same price for both you advertisement made it seem like it would be 29$ to rent and 1.25$ every mile was very confused when I got the receipt. And on top of that I wanted to use the app for a quick sign in and out and it would not work so I had to go wait in line for even longer. I probably will not use uHal again after this experience

Mitchell F. le

Évaluation :

The radio was smashed. There were nicks/dents all over the truck. It was clean and drove well but I didn't know which stations were on the radio.

manuel G. le

Évaluation :

Great Www.mannyhelper. com

manuel G. le

Évaluation :

We was very happy. Was the location. They have truck. Great service. We are mannyhelper.com We make our costumer happy too. VERY HAPPY LOCATION. MANNYHELPEE.COM

Evgeniya G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Margaret W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angela B. le

Évaluation :

Le client n'a pas laissé de commentaire.

tolulope O. le

Évaluation :

Billing detailed as discussed with the person at the store extra charges were added that the customer service dept were not able to explain the reason why and am very disappointed and not satisfied with using I haul again or will never recommend to any family or friends customers money fraud for no reason

KOSSI A. le

Évaluation :

I brought back the the truck with the same level of fuel at it was,but I was charged for fuel.

Yves-Marie A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deron B. le

Évaluation :

Le client n'a pas laissé de commentaire.

John N. le

Évaluation :

The rinky dinky store was hard to fine. The clerk did not understand English. When driving the truck it felt like it had not had any maintenance done in like forever, and unsafe. The truck had damage to it and there was no pre-check inspection sheet.

Charles H. le

Évaluation :

The employee was courteous and professional. He did a great job balancing customer requests between store purchases and rentals. I always use this location.

Jenny P. le

Évaluation :

U hall prices are a little high. The customer service was good.

michel Z. le

Évaluation :

The clerk was nice enough but he needed to have more people run his liquor store so he can help the U haul customers. It would also help if he was a little more focused and organized in the process. And the equipment is really outdated. And no one gives anyone a 2 1/2 inch pencil to sign a legal document.

Katelyn B. le

Évaluation :

I loved the back up camera and all the electronic controls for the mirrors in the van I rented. The van was a little dirty, but not too bad. I loved using the mobile check in and out. Made things easier, quicker, and was helpful for me to justify that the van was messy before I got it. For this location, I did not like that the key drop off was behind the strip mall. I couldn't park my car there and I dropped off my rental at night. It was unnerving walking in an isolated and unlit area back to my car.

Ron G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alyssa G. le

Évaluation :

We accidentally misplaced a cell phone in the truck. When we called to ask the driver to look for it, they clearly did not look in the truck that we rented. The next user of the truck said that she easily found it on the driver's seat. They were then able to call us and proceed to deliver it back to us.

moira S. le

Évaluation :

I got confirmation for 4 hour rental. Found out, due to uhaul's error my van had already been rented. I was told I had to be back early. So I rushed and was early. My gas was just below where it should have been. I thought Uhaul would have excused this error to make up for the fact that an error had occurred with my rental. NO deal. Nice enough attendant. I felt he was doing his best. But Uhaul really dropped the ball. Next time I"ll go with Budget rental. Horrible experience. At least your employee was nice.

Daniel L. le

Évaluation :

I rent multiple Uhauls and this location is the best. Alway clean, super friendly, and will do anything to help with a car if its a last min reservation. 5 stars all the way.

Shauna R. le

Évaluation :

This was an excellent experience. New clean van. Will definitely use services again.

Steven B. le

Évaluation :

The worst customer service, equipment was falling apart and in complete disarray. The one person that read handling the beer and wine sales at time package store also read the u haul representative. It was terrifyingly unacceptable and the uhaul company should be ashamed of this place!

Theron T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tesgera D. le

Évaluation :

Great customer service!!

John B. le

Évaluation :

Guy renting trucks didn’t understand process and tried to charge for gas despite tank being filled to half. Very rude. Also didn’t have working credit card machine and didn’t take cash so he had to hand-enter number into their system which was really sketchy. Truck itself was great and had no issues.

Victoria D. le

Évaluation :

Inform customers of pertinent info such as complete drop off requirements.

Joseph L. le

Évaluation :

Vehicle was dirty in the cab and the storage area. Gatorade bottles and towels were on the floor of the cab and it looked like mulch on the floor of the storage area. We swept it clean upon return. Truck had an abnormal shaking above 40/45 MPH in the front wheels. Drivers side window crank was missing the knob. This truck needs a good overhaul before being returned to service.

Michael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven V. le

Évaluation :

Le client n'a pas laissé de commentaire.

yewendwesen B. le

Évaluation :

Good job

Donna H. le

Évaluation :

Have more than one person

Mitchell F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph L. le

Évaluation :

Truck had debris in storage area and had not been swept. Cab had leftover rental papers in it. Truck was mechanically sound. Staff is very helpful and it was my go to place to rent UHaul equipment.

sheldon K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Divine N. le

Évaluation :

Location is convenient for me and friendly staff

Robert W. le

Évaluation :

A better signage of where the location is. I came up and it took me a while to know where the location is. I was unaware that it was in a Beer and Wine store.

Carter M. le

Évaluation :

Location was great and the people at Kemper Mill were amazing and helpful. The U-haul company however was terrible, didn’t send my truck or reservation to kemper mill or email me telling me there was no truck available, so I had to find that out when I went to the place to pick up the truck. Thankfully the owner of Kemper Mill Beer and Wine was extremely helpful and still got me a truck to use with a minimum delay. I would absolutely recommend them to anyone!

Petro H. le

Évaluation :

I requested furniture pads. They didn’t provide even half dozen. Truck was dirty. I found confetti everywhere, I tried to clean , but a lot of them left on my furniture. Unfortunately I am disappointed

Benjamin B. le

Évaluation :

Easy transaction and very friendly service.

Dale T. le

Évaluation :

I always have had a good experience at this location. The owner is really good.

Ariel A. le

Évaluation :

Le client n'a pas laissé de commentaire.

German L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bernard B. le

Évaluation :

Le client n'a pas laissé de commentaire.

victoria B. le

Évaluation :

The truck was in great condition, however there were not spots on the lot where I was instructed to park the truck for after-hours return.

Michael G. le

Évaluation :

The best Uhaul experience I’ve ever had!

Daniel L. le

Évaluation :

This place NEVER lets me down. Last min rental and I was able to go in and out. Cars are alway well kept, clean, and with gas. The owner is super nice and gets you in and out quick. Love this place

Katherine Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

abdulai B. le

Évaluation :

Friendly staff. Clean environment.

Sean H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul M. le

Évaluation :

Le client n'a pas laissé de commentaire.

herve Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel L. le

Évaluation :

Best Uhaul store in Montgomery County. Ive used multiple Uhauls and this is by far the best. Service is fast, they always have a truck, and they keep them clean. I've been to multiple UHAULS and service is terrible and trucks are dirty. Im all about service and this is the best by FAR

Erik W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Neal L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary V. le

Évaluation :

Le client n'a pas laissé de commentaire.

diane B. le

Évaluation :

Le client n'a pas laissé de commentaire.

John M. le

Évaluation :

Very easy and convienant for me.

Harold P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kasey W. le

Évaluation :

Your entire online system was down and made delays in pickup.

Adria L. le

Évaluation :

Le client n'a pas laissé de commentaire.

vicki K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maureen F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald G. le

Évaluation :

Great truck and just as described. Was surprised that could not schedule truck for multiples days online but called the store and they made the arrangements. Thanks

Carrie T. le

Évaluation :

Le client n'a pas laissé de commentaire.

STEPHANIE J. le

Évaluation :

The business is family owned and every one is professional and courteous

Ntahaniel L. le

Évaluation :

This location is great... However the location on parklawn Dr is horrible I was unable to complete a job for my company because their system was down I lost $2300 due to that issue

TIMOTHY J. le

Évaluation :

Le client n'a pas laissé de commentaire.