The cell service at this location is poor. I have a 5G iphone and the app was so slow everything I tried to do took forever. I couldn't get my phone to let me take a photo of myself and the app wasn't giving me any help. I finally went into the store and got help from the owner. He was extremely nice and processed my reservation. However, when I got out to the van, I noticed that there was a big dent in the back cargo door and there were flattened cardboard boxes laid out over the van floor. I went into the shop and asked the owner about the dent and he gave me some stickers to put on the dent. I was worried about being charged for the dent, but that seems not to have happened. When I returned the van, I again had lots of problems with the app. I had to contact customer service later to get a copy of my receipt.
Rebecca S.
Kemp Mill Beer Wine & Deli
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Silver Spring, MD 20902
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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it was not clear where to drop off the truck. I showed up after hours and the store front has no indicator that UHauls are dropped off there. I had to come back the next day and look around the side of the strip mall to find the drop off location.
Joel G.Had to drive all over town to find a place that would take a drop off. Original reservation did not even have a place to drop off!
Mitchel C.Dollies were missing ; the truck was veering in one direction n very hard to drive
tariq H.The truck smelled of cigarettes and I found a cigarette butt in the cup holder
Faraazuddin M.