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David T
Customer Reviews for Kennys Auto Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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My trailer was not at the location that I was given in my reservation. I had to find out only when I arrived that it had to go to this location to pick it up. When I got here, the person behind the counter was pleasant, but not expedient. This location also did not have any moving supplies nor the trailer lock that I had pre-purchased, so I had to go back to the original location to retrieve those items. It made for a less than ideal process.
Kenneth HOffice staff does not particularly like dealing with the U-Haul Trailers. To quote her "I don't know why they (the Management) mess with U-Haul it's a waste of time."
Gary PTrain somebody to be competent in handling a customer in a timely manner.
Robert YTRL. HAD NOT BEEN SWEEP OUT
EDWARD EVery impressed how quick the team was.
John RThis was the best experience I've ever had with a UHaul rental. The staff at Kenny's is awesome!
stanley rI reserved a 6x12 enclosed trailer online. It was accepted in your system, and I was given a confirmation number. When we got to the location to pick up the trailer, we were told that they did not have a trailer for us and have never had any trailers. They only ever have one box truck. We tried another location near by and they had no 6x12's available. That person got on his computer and was able to locate a 6x12 in a different town, so we went there and were able to get the 6x12 from them. Ridiculous. How could your system accept and confirm a reservation for a Uhaul location that never ever has trailers of any sorts?
Paul HGreat service and very friendly staff
John TThe lady was very sweet, professional and helpful throughout the whole process!
Romeo EOlder location, but had my equipment on site and processed me promptly. No complaints
TODD SI personally thought that you sent me way too many messages. You wanted me to save time and go through an online "registration ". Sent me several reminders to do it like I really had time to do it. When I finally got around to doing it I couldn't finish it because it was only showing a round trip form and mine was one-way. I also wanted to rent from a particular location which they said I couldn't do. Told me the location for pickup and then later changed it to a completely different location. Overall, I was pleased with the van and the lady at Kenny's Auto. Thanks
robert sI love discovering mom n pop locations. Awesome place with awesome people!!!!
Aaton LFriendly, quick and efficient.
Mark MQuick and easy drop off.
Andrew BOverall a good experience. I received a text about a 20 % discount on the rental. I was working with the support team but never heard back from them. I expected the discount!
DAVID TRien
Miriam SExcellent customer service and very prompt service
Maniko MStaff was extremely helpful and friendly
Darrick PEasiest experience I have had with UHaul. The lady who checked me in was friendly and helpful. The man who hooked up the trailer was also friendly and efficient. There was no wait either for pick up or drop off. Great experience!
Emily EAfter hours drop off. So I did not interact with anyone at this location.
Tim BKenny's helped me, however I missed my move window and had already taken off work. My original receipt showed a different location. However when I arrived there was nobody there in this grassy weedy parking area. I found a phone number for parking concerns and it turned out to be the owner. He said he had no record of my request even though I gave him everything. I wasted 4 hrs of my day off for hi and 2 other uhaul people to send me all over Columbia sc. Kenny finally took care of me. I had been up since 6am and finally ate something around 4pm. Unacceptable I will be making a bigger deal of this debacle.
Jennifer GWell as of right now none for me
Jamil LVery quick service and friendly staff. Great experience!
Jeff HThe service and equipment was good. The building itself is a very strange and creepy place.
mike sNo issues.
MJ GCondition and quality of equipment was good. On point.
Paul BSuch an easy, great experience. Highly recommend
Alan GWonderful customer service, we would definitely recommend this location to anyone.
Suzanne RI used the dropbox at this location to return the truck.
john cThe lady was very friendly & helpful..!However the truck was not clean & gas was not were it showed,but had not one problem at all
Christian FTERRIBLE CUSTOMER SERVICE! I WILL NEVER SEEK TO OBTAIN U-HAUL EQUIPMENT OR RENTALS FROM THIS LOCATION. EVER!! THEY HAVE NO ONE TO ASSIST WITH UNHOOKING RENTAL TRAILER AT THIS LOCATION. Per contract agreement hookups should be done by U-Haul representatives to ensure they are done correctly. Same with unhooking trailers. If a location cannot be staffed to have available personnel, then they should not rent U-HAUL equipment!!! Not to mention, the woman who answered the phone when I called to ask about this, she said, " I don't know what to tell you. We don't do that! (You) can just drive on down to (another location a few miles away) and see if they can help you." Of course, per the contract, there's a $20 change fee if you drop off equipment at a different location (or after hours). I look forward to sharing how horrible this experience was on social media so everyone knows to avoid this location. TERRIBLE!
Amanda Cold lady did mot what was going on
ANDREW MOur experience at this particular location was pleasantly refreshing. The most kindest, knowledgeable people you'd ever want to have dealings with. They were very professional, informative and helpful! Will definitely recommend, continue to shop at, and rent U haul through Kenny's Auto Supply.
Michael BOverall they was very friendly and helpful… the only was the inside floors wasn't clean and the back of the truck wasn't clean either. But I will tell my peoples to go there because it didn't take long and they was very friendly I appreciate them very much on such short notice
Charlina bAlthough location is better than average as far as facilities go, they did not have my truck ready at 7pm for after hours mobile pick-up. After noticing an employee still inside the closed store I insistently knocked on the window until person was willing to come open the door. They were completely unaware of my reservation being for that evening even though person and I saw on their system. No apologies, just a "well, we got your truck ready now". Yes, after I knocked on the window for long enough that they realized I wasn't going away and decided to help me. I had movers scheduled to load the truck first thing next morning and truck not being ready for after hours would have completely spoiled my plans should these employee not still had been in the store after hours. Very upsetting. I contacted UHaul as soon as I left the store and let them know of the situation for my truck ready assurance payment.
patricia jGentleman backed trailer in for me . While drop off took less than 10 minutes
rachele pThere was no representative on site! No one answered the numbers I had for contact! Make sure that there is a solid plan for drop off so that the customer doesn't spend a lot of time trying to figure out what to do!
John GThe person there was nice and knowledgeable about the process.
Lonnie DKeep up the good work, with excellent customer service!
david bI did not receive any of the equipment that I rented
Jake LNo Commit.
Alex PI opted for checking in online so the keys should have been in the vehicle…..NO NOT THE CASE AT ALL… they had the keys inside of the establishment, only due to the couple working did I get the key 2,5 hours after I was to pick the up I actually had to knock on the window for the to help after sitting in their parking over 2,5 hours and having to call U-HAUL TO GET ASSISTANCE… Once getting the truck, I noticed the info had changed from dropping off in Alabama to dropping off back in SC ONCE AGAIN I CALL U-HAUL 郎the young lady answered the phone in the mist of here family dinner all I hear are kids and cartoons, unprofessional, she corrects she tells me to get a pin to write all of this information down…. That's a no for me, I request that she email me she told me she couldn't….. well I was driving so I could only accept an email….
Sharon JCleanest and most modern truck I’ve ever rented! 10/10!!
joseph fVery friendly very helpful and they explained everything to me the equipment was in excellent shape I felt safe using it and I would recommend Uhaul to anyone.
bernard kThe fuel level was marked at 3/4 when I picked up. The needle was clearly under the the large white 3/4 mark. Tank was much closer to 5/8 than it was 3/4. Normally I would not say much about this, but gas is now $4,2 a gallon and that little error is a bit expensive. I returned the truck with 3/.4 tank of fuel so that I would not be charged for fuel. However that mistake by U-haul probably cost me about $10.
George PVery helpful!!
Rick ZThis U-Haul was fast and friendly will rent from this location again!
Samuel hLast at the front desk was awesome. Will be returning to this location for future rentals
John HDid not have furniture pads that I had rented online. I was sent to a second location which did not have them either. Did not get furniture pads. Spoke with a representative at uhaul who told me to contest the bill when I returned the trailer which I did and yet was charged for them,
Samuel GVery nice knowledgeable place.
Molly HCrazy rental pickup locations. But ya'lll found ne a truck.
Molly HNothing! Everything was Perfect! Easy! Check out and in! Great Customer Service!
roger eLouise was very friendly and helpful. She made picking up and dropping off very easy. The store was very clean and orderly. I would certainly do business with them again in the future.
James P