I got charged for a dolly that was t in the truck .
Thomas Bewley
Customer Reviews for Kennys Perfect Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Asked the gentleman to come out to inspect the car with me before I left and he said no and that he was busy but to just leave it. I was about to leave, following his directions, but instead walked back inside the establishment requesting the keys so that I could take a video of the mileage. Took my video and gave the keys back. I now have the $25 dollar cleaning charge that I am trying to dispute. Waiting on a call from John Guinta. I typically never complain about services having worked in the service industry myself for a long time, but this isn't right. $25 dollars isn't a ton of money, but it is the principal of what happened. Hoping this can be resolved.
Stephen ColonnaThank you, Kenny for making this happen for me and my family. Best regards, Marty
Martin SwanglerCustomer service at the location was very poor, truck was given to me with only a quarter tank of gas, truck had a check engine light on it, I alerted the dealer to which he brushed off as a gas cap issue (which it wasn't, driving it sounded like something was going to break inside), the alignment was off because while driving the steering wheel was turned all the way to one side while I was still driving straight, plus to would stick to one side and had to pulled back, the truck felt completely unsafe and when returning it started to rain, I turned on the front headlights only to see when i returned it that one of the front headlights was out. That could have cost me getting pulled over by the police. When I put gas into the truck I actually filled it to half tank which means I gave it back with more gas than it was given to me in. I am completely frustrated and upset with this whole experience and already filed a formal complaint and I will be looking to be reimbursed for the rental and gas. The is has soured me from ever using U-Haul
Pasquale LaTorreMark location of key box clearer
GREGG ROODOui
cruz armstrongThe truck smelled very strongly of cigarettes. It was unbearable. The windows had to be kept open the entire time. The man in the office was smoking when I had to go inside to pick up the key. It really made the moving experience miserable.
LISA FITZGERALDEverything was great except the AC front vents didn't seem to be working. The other ones were ok, but since it was hot, it would've been nice to have the air blowing in our face!
Karen Lopina-CarpenterThe process of mobile pick up took me over 1 hour. Insane
Isidor HanoliI received the paperwork and the gas mileage did not match the readings (picture taken,time and date stamp) On my end, while I filled it to match the gas, the did not match the blurred sheet of paper.
Lisbeth SantanaVery easy process, clean truck and accessible
Devin TurnerPut a hand truck in each 10 inch or higher truck.
THOMAS BEWLEYThis will be my permanent location from now on.
Jessie BrownThe agent/representative reported damage that was not there. Cast me money which I have to report to the Better Business Bureau for representation
Iriah FreemanAfter the rental, when dropping off my keys the guy at the location didn't do a walk through with me to see if there was damage. When I got my receipt, it said there was damage to the passenger seat. There was only one person in the truck, and it was the driver. This damage didn't come from me. Not sure what happened, but there was 3 hours from when I dropped off the truck to when they wrote the receipt. It's imperative that when a customer drops off a truck that the location does a walk through with the customer, because now I have to deal with the insurance company uhaul uses for damage I never made.
Joshua Van HartBait and switch. Costs doubled after I returned the rental due to undisclosed fees. I had even asked for a specific breakdown of charges at pickup and the fees were not mentioned. I am very upset/angry and will be disputing the charges.
Clifton ChanUnderstaffed. No time to provide any direction on anything or check in the trailer I swapping out. I also asked for a specific drop off location and was told that I could call customer service to change it later. Customer Service was just as bad through the whole rental and wait times exceeded an hour.
Jodi HendricksonScammer, I was told the fuel level was higher than it actually was before starting my trip. I put $10 in gas and was charged another $21 to refill back to the "original" gas level. Will never rent from this location again.
Jacobo GarciaI’m stuck going back to them all the time Again he over charged me for another day
VEDA reddyVery pleased with service and truck.
susan grossThe virtual sign-in to pickup and then return the vehicle took 30 minutes each time. I had 3 movers on the clock waiting, which cost me more than the entire UHaul rental!! I will never rent another UHaul, at a location where there are No Uhaul people present!! I have rented before where UHaul people were there and the rental took less than 5 minutes! The pictures on-line, of the UHaul I rented were probably years old, because my UHaul had grafitti, huge gashes painted over w/ white paint, perforations through the side of the storage compartment, etc. I called the UHaul 800 number several times to to ask questions and it just rang and rang and Nobody picked up.. The Customer Service is atrocious, bc no one answers the phone at Uhaul.
Thomas TaylorI had to get help to open the lock. It wouldn't open. A digital lock would be better.
Nyrie JacksonEverything was great.
Janet PolandCheck in process took 45 mins. Customers should be warned in advance that this will cut into the reservation time. Lost an hour from my reservation.
Rufo CruzAmazing team thank you! Will use this service again! So polite, respectful, hard working and detail oriented ! They made sure they avoided all corners to prevent any damage to furniture! Great job guys
THOMAS RUFOLOvery disappointed how low the gas tank was
Richard CastroLocation was fine, but the app had many glitches that made the experience stressful, especially returning. There was no mention about where to leave the key, so I used the original lockbox (luckily remembered the code)
Bhavin patelHad reservation at 8am and guy didn't show up until 9:30. Bad start. Van was excellent. Received bill and they charged me $25 cleaning fee. I asked why and they sent a picture of 1/10 of a leaf that was on the carpet. Currently disputing bill .
MARJI ZONAKenny was very polite and accommodating. Uhaul service ABSOLUTELY HORRIBLE!!! I called from sat until Monday trying to get an issue resolved only to be told, that I needed to speak to the location which was a lie and could have been resolved instantly. Not a good experience.
VictoriA Ellisthe headlights weren`t straight. the price over the phone was a lot lower than the actual price.
JAMES PARRILLODo not use the mobile check-in unless absolutely needed. The app was not working and the man inside had to manually give me the key. If they wouldn't have been available I am not sure what I would have done.
Justin BechtelWould have liked pick up closer to my home address
eric wickstromThe truck had no tie down straps to use. You shouldn't expect a customer to have these, they should be supplied with the truck to keep furniture and the load from shifting during transit. It might also be considered a safety issue.
Dong BushNot anything against the location this location is great. U-Haul customer service on the other hand is horrendous. Absolutely unprofessional and unavailable. I was supposed to pick up my rental from a location near my home the night before. I spent 3+ hours on hold before being told my van wasn't available while I sat in their parking lot waiting. They instead changed my reservation to a different location 25 minutes and 11 miles away (which I paid for the 22 extra miles of driving) because of U-Haul error. Make sure to confirm your vehicle with the location and do not trust the app or website. Customer service is a joke and they will not help you
Patrick SullivanFix the website. It did not allow me to pick up the van at the given time. Said to please wait until the next morning when the pickup location opened for hand delivery of keys, despite just being a locker pickup.
Emilio LauTruck was clean but front end felt loose and needs an alignment. Check-in and out process was very smooth.
Moises ValdesU-Haul confirmed my cellphone pickup of cargo van for 8:30 AM. When I arrived to pick it up, U-Haul told me it had to be done manually once the shop opened at 9:00. I had to call U-Haul and have the reservation changed to a small truck but lost a precious 1/2 hour and had to race to get back in time. Overall, very unhappy with your online reservation system.
Judith VersenyiVery discourteous representative. Office was very untidy and smelled of cigarette smoke. Did not inspect the van when I got back yet I see I was charged for cleaning the van. Did not discuss anything with me or even checked the mileage. Just asked for the key. Such a disgusting experience. And let me not forget this. There was no hand truck available. I could not believe this. Renting a moving vehicle and a hand truck ordered but none available on pickup day and I was not advised. And the disgusting representative had no solution to offer when I asked where does he think I can get one. Disgusting, disgusting, disgusting.
Susanne Henrycustomer servive
Aura RendonI have no problem with the location. There was a key situation with the mobile check in that made us wait and be late. The larger problem with the software. You can't return the truck. Picture part wouldn't work. Tried like 30 times
Marcus WiedbraukMake it more clear where the keys are located
Zachary KastnerTruck was very uncomfortable as there was no working AC.
Brad chernockFix the A/C
CHRISTOPH LOMBARDOOnline pick up was not good. It took 30+ minutes to get set up online to get the truck however U-Haul did not extend my time with the truck ( scheduled from 9-1, got everything set up by 9:45, they still expected the truck back by 1). The app does not work and you cannot click to read or accept the agreements. Getting the key was confusing. Next time I will go somewhere where there is a person operating the pick up.
Andrew WitschiThe rental process was very easy and was handled efficiently.
Janet PolandUnclear who/where to leave the equipment with. Had to wait extra time to find proper representative.
Caroline MastalGive more instructions on where to find the key lock box.
Emily BeanNothing. Gentlemen that took care of me did an outstanding job. Very friendly and helpful.
JOSE ESPAILLAT JRMake sure there are more vehicles in case a person would like to rent for more than a day, others would have vans or trucks to use.
TSOLA NANNAkenny is extremely helpful and accommodating if issues arise. thanks again
matthew smithI did the online check in prior to arriving at Kenny's Perfect Auto Repair thinking it'll speed up the process of picking up the rental van. However, upon arrival, it says to log onto uhaul.com and click on "pick up my truck." 1. I was unable to find such button on your website and 2. i had to download the uhaul app in order to continue with the pick up process. It took about 45 minutes to do the self pick up because after realizing I had to download the app, it took another 20 minutes for the approval process. I was hoping the self pick up process would've been much quicker.
Jenny TseMaybe include blankets for extra protection for items..
fred micelieverything was excellent. easy rental overfilled tank so i am a bit unhappy to waste 20$
MATT SMITHservice was great and so was the staff at this location
DAVID CASTELLANOSPick up location was changed without clear notice. Revised location resulted in higher per mile cost and mileage due to being further away. "Word lock" location was not well explained.
James StewartWill never use this u haul again
ERICA MALDONADOI was in and out quickly but the owner was a bit distracted and pretty gruff when I came and then gave a comment about some pre known minor minor scratches on the back door that were their earlier Not sure why he is uptight. The van was clean drove well
Jonathan BlankExcelent location . Kind service
DAVID CASTELLANOS