Customer service at the location was very poor, truck was given to me with only a quarter tank of gas, truck had a check engine light on it, I alerted the dealer to which he brushed off as a gas cap issue (which it wasn't, driving it sounded like something was going to break inside), the alignment was off because while driving the steering wheel was turned all the way to one side while I was still driving straight, plus to would stick to one side and had to pulled back, the truck felt completely unsafe and when returning it started to rain, I turned on the front headlights only to see when i returned it that one of the front headlights was out. That could have cost me getting pulled over by the police. When I put gas into the truck I actually filled it to half tank which means I gave it back with more gas than it was given to me in. I am completely frustrated and upset with this whole experience and already filed a formal complaint and I will be looking to be reimbursed for the rental and gas. The is has soured me from ever using U-Haul
Pasquale L.
Kennys Perfect Auto Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Springfield, NJ 07081
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Mark location of key box clearer
GREGG R.Yes
cruz A.The truck smelled very strongly of cigarettes. It was unbearable. The windows had to be kept open the entire time. The man in the office was smoking when I had to go inside to pick up the key. It really made the moving experience miserable.
LISA F.Everything was great except the AC front vents didn't seem to be working. The other ones were ok, but since it was hot, it would've been nice to have the air blowing in our face!
Karen L.