Understaffed. No time to provide any direction on anything or check in the trailer I swapping out. I also asked for a specific drop off location and was told that I could call customer service to change it later. Customer Service was just as bad through the whole rental and wait times exceeded an hour.Jodi H.
Customer Reviews for Kennys Perfect Auto Repair
(U-Haul Neighborhood Dealer)
Pour nous contacter
Springfield, NJ 07081
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam - dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Scammer, I was told the fuel level was higher than it actually was before starting my trip. I put $10 in gas and was charged another $21 to refill back to the â€œoriginalâ€ gas level. Will never rent from this location again.Jacobo G.
I'm stuck going back to them all the time Again he over charged me for another dayVEDA R.
Very pleased with service and truck.susan G.
The virtual sign-in to pickup and then return the vehicle took 30 minutes each time. I had 3 movers on the clock waiting, which cost me more than the entire UHaul rental!! I will never rent another UHaul, at a location where there are No Uhaul people present!! I have rented before where UHaul people were there and the rental took less than 5 minutes! The pictures on-line, of the UHaul I rented were probably years old, because my UHaul had grafitti, huge gashes painted over w/ white paint, perforations through the side of the storage compartment, etc. I called the UHaul 800 number several times to to ask questions and it just rang and rang and Nobody picked up.. The Customer Service is atrocious, bc no one answers the phone at Uhaul.Thomas T.
Le client n'a pas laissé de commentaire.IRA L.
Le client n'a pas laissé de commentaire.ira L.
Le client n'a pas laissé de commentaire.Mark F.
I had to get help to open the lock. It wouldn't open. A digital lock would be better.Nyrie J.
Le client n'a pas laissé de commentaire.MARC J.
Everything was great.Janet P.
Check in process took 45 mins. Customers should be warned in advance that this will cut into the reservation time. Lost an hour from my reservation.Rufo C.
Amazing team thank you! Will use this service again! So polite, respectful, hard working and detail oriented ! They made sure they avoided all corners to prevent any damage to furniture! Great job guysTHOMAS R.
very disappointed how low the gas tank wasRichard C.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.STEVEN C.
Location was fine, but the app had many glitches that made the experience stressful, especially returning. There was no mention about where to leave the key, so I used the original lockbox (luckily remembered the code)Bhavin P.
Had reservation at 8am and guy didn't show up until 9:30. Bad start. Van was excellent. Received bill and they charged me $25 cleaning fee. I asked why and they sent a picture of 1/10 of a leaf that was on the carpet. Currently disputing bill .MARJI Z.
Kenny was very polite and accommodating. Uhaul service ABSOLUTELY HORRIBLE!!! I called from sat until Monday trying to get an issue resolved only to be told, that I needed to speak to the location which was a lie and could have been resolved instantly. Not a good experience.VictoriA E.
the headlights weren`t straight. the price over the phone was a lot lower than the actual price.JAMES P.
Le client n'a pas laissé de commentaire.DENISON H.
Le client n'a pas laissé de commentaire.SUSANNA K.
Do not use the mobile check-in unless absolutely needed. The app was not working and the man inside had to manually give me the key. If they wouldn't have been available I am not sure what I would have done.Justin B.
Would have liked pick up closer to my home addresseric W.
The truck had no tie down straps to use. You shouldn't expect a customer to have these, they should be supplied with the truck to keep furniture and the load from shifting during transit. It might also be considered a safety issue.Dong B.
Not anything against the location this location is great. U-Haul customer service on the other hand is horrendous. Absolutely unprofessional and unavailable. I was supposed to pick up my rental from a location near my home the night before. I spent 3+ hours on hold before being told my van wasn't available while I sat in their parking lot waiting. They instead changed my reservation to a different location 25 minutes and 11 miles away (which I paid for the 22 extra miles of driving) because of U-Haul error. Make sure to confirm your vehicle with the location and do not trust the app or website. Customer service is a joke and they will not help youPatrick S.
Le client n'a pas laissé de commentaire.SERGEY K.
Le client n'a pas laissé de commentaire.CHRISTINE D.
Fix the website. It did not allow me to pick up the van at the given time. Said to please wait until the next morning when the pickup location opened for hand delivery of keys, despite just being a locker pickup.Emilio L.
Truck was clean but front end felt loose and needs an alignment. Check-in and out process was very smooth.Moises V.
U-Haul confirmed my cellphone pickup of cargo van for 8:30 AM. When I arrived to pick it up, U-Haul told me it had to be done manually once the shop opened at 9:00. I had to call U-Haul and have the reservation changed to a small truck but lost a precious 1/2 hour and had to race to get back in time. Overall, very unhappy with your online reservation system.Judith V.
Very discourteous representative. Office was very untidy and smelled of cigarette smoke. Did not inspect the van when I got back yet I see I was charged for cleaning the van. Did not discuss anything with me or even checked the mileage. Just asked for the key. Such a disgusting experience. And let me not forget this. There was no hand truck available. I could not believe this. Renting a moving vehicle and a hand truck ordered but none available on pickup day and I was not advised. And the disgusting representative had no solution to offer when I asked where does he think I can get one. Disgusting, disgusting, disgusting.Susanne H.
customer serviveAura R.
Le client n'a pas laissé de commentaire.EDWARD P.
I have no problem with the location. There was a key situation with the mobile check in that made us wait and be late. The larger problem with the software. You can't return the truck. Picture part wouldn't work. Tried like 30 timesMarcus W.
Le client n'a pas laissé de commentaire.Jessica H.
Make it more clear where the keys are locatedZachary K.
Truck was very uncomfortable as there was no working AC.Brad C.
Fix the A/CCHRISTOPH L.
Online pick up was not good. It took 30+ minutes to get set up online to get the truck however U-Haul did not extend my time with the truck ( scheduled from 9-1, got everything set up by 9:45, they still expected the truck back by 1). The app does not work and you cannot click to read or accept the agreements. Getting the key was confusing. Next time I will go somewhere where there is a person operating the pick up.Andrew W.
The rental process was very easy and was handled efficiently.Janet P.
Unclear who/where to leave the equipment with. Had to wait extra time to find proper representative.Caroline M.
Give more instructions on where to find the key lock box.Emily B.
Nothing. Gentlemen that took care of me did an outstanding job. Very friendly and helpful.JOSE E.
Le client n'a pas laissé de commentaire.JARON R.
Le client n'a pas laissé de commentaire.MICHAEL G.
Make sure there are more vehicles in case a person would like to rent for more than a day, others would have vans or trucks to use.TSOLA N.
Le client n'a pas laissé de commentaire.BENJAMIN D.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.DEBORAH T.
Le client n'a pas laissé de commentaire.MATTHEW S.
kenny is extremely helpful and accommodating if issues arise. thanks againmatthew S.
Le client n'a pas laissé de commentaire.Ladina L.
Le client n'a pas laissé de commentaire.Michael Q.
Le client n'a pas laissé de commentaire.Mert D.
I did the online check in prior to arriving at Kenny's Perfect Auto Repair thinking it'll speed up the process of picking up the rental van. However, upon arrival, it says to log onto uhaul.com and click on "pick up my truck." 1. I was unable to find such button on your website and 2. i had to download the uhaul app in order to continue with the pick up process. It took about 45 minutes to do the self pick up because after realizing I had to download the app, it took another 20 minutes for the approval process. I was hoping the self pick up process would've been much quicker.Jenny T.
Maybe include blankets for extra protection for items..fred M.
everything was excellent. easy rental overfilled tank so i am a bit unhappy to waste 20$MATT S.
service was great and so was the staff at this locationDAVID C.
Pick up location was changed without clear notice. Revised location resulted in higher per mile cost and mileage due to being further away. â€œWord lockâ€ location was not well explained.James S.
Will never use this u haul againERICA M.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.Vladimir A.
Le client n'a pas laissé de commentaire.ADAM L.
I was in and out quickly but the owner was a bit distracted and pretty gruff when I came and then gave a comment about some pre known minor minor scratches on the back door that were their earlier Not sure why he is uptight. The van was clean drove wellJonathan B.
Le client n'a pas laissé de commentaire.KOBA M.
Excelent location . Kind serviceDAVID C.
Le client n'a pas laissé de commentaire.PETER W.
The owner Kenny was very helpful and guided me thru the whole process. Will visit again.DAVID C.