Évaluations des clients Kent Bp

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Kent Bp

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Tamarah H. le

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The worst experience I've ever had with UHAUL

Christopher R. le

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Blankets were pulled out of a dirty shed. I did not select this location and was forced to go here. Staff was nice but was not prepared.

Jessica L. le

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Le client n'a pas laissé de commentaire.

Albert S. le

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Clerk had no idea how to return U-haul tow dolly.

Larkspur N. le

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Was called and told the day before I picked up that my equipment was not available. Was given a bigger trailer and told it was at a different location. Go to pick up trailer and I was told that even though I gave my card information online when I reserved, it "didn't take" and I had to give him my card. Since it's a gas station and not a U-Haul location, I had to drive to the place I ORIGINALLY reserved from because I needed a light adaptor. Isn't there a guarantee for having the equipment I reserved at the location I reserved at?

Tricia R. le

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Le client n'a pas laissé de commentaire.

melissa W. le

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They had no idea what they were doing. Took 40 min to actually get truck and they took that time off our total rental time. Said I could return to another store and when we arrived to return at different store I was told that will be $200 more. Never rent from BP Kent

David D. le

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The customer service was terrible. Its a gas station and was given a truck much bigger than needed. It was also 17 miles further from where we were told to pick up the truck. Ordered and paid for a dolly, but none was given. Will not use uhaul again.

Morgan M. le

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We were told they didn’t have the truck we reserved. The truck ended up being an hour late. I had to wait an additional 30 mins to get it rented because they take care of all the gas station customers before the Uhaul customers. The overall pickup experience was awful and stressed us out even more since we only had one day to move.

clint B. le

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Le client n'a pas laissé de commentaire.

Patrick W. le

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Le client n'a pas laissé de commentaire.

Jennifer B. le

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I was disappointed that the website allows you to reserve but then the day before I’m Told a location near me (within 10 minutes), doesn’t have it so we are forced to drive 45 minutes in the opposite direction to pick this up, because now it’s to late for us to make other arrangements. Then we arrive and the location is a dirty gas station, our pickup process took over 45 minutes. The additional travel time, the pickup process delayed us getting it loaded and on the road. I would not recommend using this location or at least if allowing a customer to reserve online be sure that it is available and convenient for the customer.

David G. le

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Le client n'a pas laissé de commentaire.

susan B. le

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Clean trucks

Jane D. le

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Le client n'a pas laissé de commentaire.