The cab of the truck smelled like cigarette smoke. It was strong and smelled awful. Also we paid for a utility dolly that we didn't get and the guy at the rental site said basically â€œoh well that's your problemâ€Dylan T.
Moving Truck Rental in Kent, OH at Kent Bp
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Kent, OH 44240
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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We did not recieve the dolly we paid for. The attendant didn't know what they were doing either.Thomas L.
Truck needs service. Suspension seems too rough loke broken springs.paul C.
Don't send them therePatrick K.
Make it clearer that the return site is a gas station!!! I was confused.Danny B.
The transmission was destroyed In the truck. Shifted horribly. Gave me the truck with very little fuel in it.Robert A.
Answer the phone when a customer callsPeter W.
Terrible service and they stolen my money .. Very bad serviceLayla A.
The guy responsible to give the truck was not in the pick up location and had to talk to him over the phone which took an hour, not to mention that I was forced to handout my credit card information to someone over a not secured line over the phone, because it was my only choice. The worst experience ever !!!Mohamad J.
The worst experience I've ever had with UHAULTamarah H.
Blankets were pulled out of a dirty shed. I did not select this location and was forced to go here. Staff was nice but was not prepared.Christopher R.
Clerk had no idea how to return U-haul tow dolly.Albert S.
Was called and told the day before I picked up that my equipment was not available. Was given a bigger trailer and told it was at a different location. Go to pick up trailer and I was told that even though I gave my card information online when I reserved, it "didn't take" and I had to give him my card. Since it's a gas station and not a U-Haul location, I had to drive to the place I ORIGINALLY reserved from because I needed a light adaptor. Isn't there a guarantee for having the equipment I reserved at the location I reserved at?Larkspur N.
They had no idea what they were doing. Took 40 min to actually get truck and they took that time off our total rental time. Said I could return to another store and when we arrived to return at different store I was told that will be $200 more. Never rent from BP Kentmelissa W.
The customer service was terrible. Its a gas station and was given a truck much bigger than needed. It was also 17 miles further from where we were told to pick up the truck. Ordered and paid for a dolly, but none was given. Will not use uhaul again.David D.
We were told they didn't have the truck we reserved. The truck ended up being an hour late. I had to wait an additional 30 mins to get it rented because they take care of all the gas station customers before the Uhaul customers. The overall pickup experience was awful and stressed us out even more since we only had one day to move.Morgan M.
I was disappointed that the website allows you to reserve but then the day before I'm Told a location near me (within 10 minutes), doesn't have it so we are forced to drive 45 minutes in the opposite direction to pick this up, because now it's to late for us to make other arrangements. Then we arrive and the location is a dirty gas station, our pickup process took over 45 minutes. The additional travel time, the pickup process delayed us getting it loaded and on the road. I would not recommend using this location or at least if allowing a customer to reserve online be sure that it is available and convenient for the customer.Jennifer B.
Clean truckssusan B.