When someone book for a particular size of truck and you don't have it available, please do well to inform the customer ahead of time so he/she can decide on next step. Don't force your available size o n the customer. I booked for 15' truck and 26' truck was forced on me at point of pick upJonathan E.
Customer Reviews for Kent Motel
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Ensure that the inside of the unit is clean. Haveva walk around with the customer to inspect the unit before it leave the yard.SAMUELCONSTANTIN W.
Special thank you to Omar Z for his awesome service! Very friendly, helpful, and professional.JERZY K.
Le client n'a pas laissé de commentaire.stacey M.
Le client n'a pas laissé de commentaire.Tim D.
Le client n'a pas laissé de commentaire.GARRY V.
Very easy to do online for picking up and dropping off. Only issue i had was that the guy at front desk wanted my license when i did everything online. After i told him 3 times that i did everything online he finally listened and looked up the order and gave me the key!Randy L.
Le client n'a pas laissé de commentaire.Keith W.
Le client n'a pas laissé de commentaire.Connie W.
Did not receive the furniture pads with my order. Staff did not seem knowledgeable about Uhaul. Keep in mind that this is a motel so they are busy with their guests; if you are on a time limit I would suggest choosing somewhere else.Camille B.
The gentleman from which we rented a u truck was really kind and seemed experienced, and the price was fair.ERNESTJ L.
Very poorly run. Truck wasn't ready. Had to remove sign from the windshield myself. Rush to get me out the door because they had to drive their daughter to university. Did not explain anything about the truck operation. Did not do a walk around. There was damage to the truck that was never brought to my attention. I told the gentlemen behind the counter that I needed the truck an additional 4 hours above the 24 hour rental. He did not document this. therefore i had to try and get scheduling to change it, and they couldnt do it. So I am not happy and probably not rent from UHaul again. Very very disappointed in the service. Will not recommend.Dan C.
Provided better than expected treatment. We have rented various pieces from different vendors over the years and this location was the best experice by far.RAYMOND C.
Le client n'a pas laissé de commentaire.VIRGINIAC P.
Have a spare key and don't charge for gas when I filled it up to 1/4 like I got itRebecca A W.
Le client n'a pas laissé de commentaire.warren T.
If you tell someone your going to give their deposit back that day make sure you inform them it wont be given back until 3 to 5 days later! This is covid nonone can afford to have 125 dollars help up when you take your payment right away yet cant give the money back for how many days!Amber D.
I reserved and registered before picking up so there's no touching of my cards.get there and he asked me to take a pic of drivers license again.so i upload then told me it didn't work so he did it too.Did not work,had to call uhaul to help me.over an hour's wait to just get in it,disappointed.Albert M.